AC Hotel Nashville Downtown ico

AC Hotel Nashville Downtown

Hotels Near Of MeTennesseeDavidson CountyNashvilleDowntownRep. John Lewis Way South

410 Rep. John Lewis Way S, Nashville, TN 37203, USA

4.0

I am part of Marriott's bonvoy titanium elite loyalty status and recently chose to stay with AC Hotel Downtown in their junior corner suite with a balcony with my husband. Since we didn't land till midnight, when we got to the hotel, there was no line for checking in. Therefore, we got a friendly and fast check-in with some details of the hotel (e.g. their rooftop bar, pool, etc.). Lets talk about the room first. The room was mediocre for the price we were paying. The dining table is attached to the wall, which was also very small for the size of the room. We also had to move the sofa ourselves in order for us to be able to sit on the second chair for the dining table. The hotel can definitely improve on the cleanliness as we found leftover balloons on the floor. The flushing for the toilet and the shower water was very weak. The TV in the bedroom reaction was very slow but the living room worked great. However, the button to keep the TV on does not work. So you will have to restart it regardless. My favorite thing about the room was definitely the size, the balcony, and the view. My next favorite thing about the hotel was the pool. It is crowded during the day, but at night you can get a peaceful swim in. First night, the hot tub worked great but second night the jets were weak (not sure why). So don't have too high of an expectation. As a titanium elite, I also had $20 food and beverage credit for every night of my stay. Because I landed in Nashville so late, the hotel kitchen was already closed. So the next day, I decided to use my $40 (stayed 2 nights for the first reservation). However, the front desk only honored $20 because they apparently needed separate bills (but was never mentioned to me before). If they told me, I could have asked the kitchen to make two bills (and it would have been the same). So elites be aware!! For my final night, I wanted to finalize my bill beforehand, but they said they won't even put in adjustment until I hand them my keys to check out. I'm not sure why it was such a problem? The charge was already there. Do I not get my credit because I wanted to settle the bill earlier? This is the first time I had such an issue.... but no big deal. Lastly, the night before my checkout , I asked to get a late checkout at 2:30pm because my flight was early evening. They agreed and said it was put into the system. However, even with the DND sign, 11:10am I got my first knock. Before I could even get to the door, he already unlocked and was about to come into the room... and I was getting ready to shower. At 1pm, even with the DND sign, I got my second knock, interrupting my nap. At this point, I just got up, finished packing and left. So, elites, if you ever plan to have a late checkout here and won't be in the room, lock up ur valuables as they will just walk right in. They said they value their elites but definitely didn't feel any of it during this hotel stay. So would I go around recommending this hotel? No, not really. They have a lot to work on. But if you do decide to stay here, I hope you receive a better experience.

Gwen C
  • Overview
  • (615) 514-2500
  • www.marriott.com

AC Hotel Nashville Downtown Introduce

Are you a Tennessee local planning a visit to Nashville, perhaps for a thrilling concert, a significant business event at the Music City Center, or a lively weekend exploring Broadway? The accommodation choices in our vibrant capital are vast, but for those seeking a blend of modern design, European flair, and a prime downtown location, the AC Hotel Nashville Downtown stands out as a distinctive option. As part of Marriott's global portfolio, AC Hotels are known for their curated style and focus on essentials, aiming to provide a seamless and sophisticated experience. Let's delve into what this particular Nashville hotel offers, providing you with a factual and engaging overview to help you decide if it's the right fit for your next Music City adventure.

Nashville, a city that effortlessly marries its legendary music heritage with contemporary urban development, continues to be a magnet for both visitors and residents alike. When selecting a hotel, proximity to attractions, the quality of amenities, and the overall service experience are often top considerations. The AC Hotel Nashville Downtown aims to meet these demands with its sleek design and array of features. However, like any property, guest experiences can vary, and understanding these nuances is key to managing your expectations. Our goal is to give you a clear and honest picture of what awaits you at this stylish downtown Nashville hotel.

The AC Hotel Nashville Downtown boasts an exceptional location at 410 Rep. John Lewis Way S, Nashville, TN 37203, USA. This puts it squarely in the heart of downtown Nashville, specifically in the SoBro (South of Broadway) neighborhood, a highly sought-after area for its convenience and vibrant atmosphere. As part of the country's first tri-branded Marriott property, it shares a building with SpringHill Suites and Residence Inn, offering a variety of lodging styles under one roof.

Its prime address means guests are "just steps from the area's most dynamic destinations." This includes direct walking access to the Music City Center, making it incredibly convenient for those attending conventions, conferences, or large events. Moreover, it's "steps from the Country Music Hall of Fame, Ryman Auditorium, Bridgestone Arena and the famed Lower Broadway featuring classic Nashville honky tonks." This means you can easily walk to enjoy live music, delicious food, major sporting events, and cultural landmarks without the need for extensive transportation.

For those arriving by car, valet parking is available on-site, though it comes with a surcharge (approximately $55 per day with in/out privileges), and electric vehicle charging stations are also offered. The central location also ensures easy access to ride-sharing services, making it simple to explore areas slightly further afield, such as The Gulch, Music Row, or even the Grand Ole Opry. The ease of access to these popular Nashville spots makes the AC Hotel a highly practical base for both leisure and business travelers seeking to maximize their time in the city.

As an AC Hotel by Marriott, this property offers a range of services that align with the brand's focus on modern essentials and efficient hospitality. While experiences can vary, the hotel generally provides core services that guests expect from a Marriott-affiliated property.

Services Offered:

  • 24-Hour Front Desk: Ensures continuous support for check-in, check-out, and guest inquiries. One reviewer mentioned a "friendly and fast check-in" even at midnight.
  • Daily Housekeeping: Standard for Marriott properties, though one review noted "leftover balloons on the floor," suggesting potential for improvement in consistency.
  • On-Site Dining and Bar Options:
    • AC Kitchen: Offers a European-inspired breakfast (available for a surcharge, approximately $18 per person), including items like sweet & savory egg tarts, imported prosciutto, and French croissants.
    • AC Lounge: Serves craft cocktails, local beers, and tapas-style small plates.
    • rtb! Rooftop Bar: A "guest only" rooftop bar providing "sweeping skyline views," available daily from 5:00 PM to 11:30 PM.
    • Aqua Lyrics Pool Bar: A poolside bar on the 6th floor, open daily from 10:00 AM to 10:00 PM.
  • Outdoor Pool and Hot Tub: A resort-style outdoor pool on the 6th floor, open 6:00 AM to 10:00 PM, often described as "gorgeous." There's also a hot tub.
  • Fitness Center: A 24-hour fitness center equipped with modern cardio machines, weightlifting equipment, and Peloton bikes.
  • Meeting and Event Spaces: Over 9,000 square feet of flexible meeting space, including a ballroom and meeting rooms on the 21st floor with city views, suitable for various events.
  • Complimentary Wi-Fi: High-speed wireless internet access available throughout the hotel and in guest rooms.
  • Valet Parking: Covered valet parking available for a surcharge (approx. $55/day).
  • Concierge Services: Available for local recommendations and assistance with tours/tickets.
  • Dry Cleaning/Laundry Service: For guest convenience.
  • Mobile Check-in/Check-out: Available through the Marriott Bonvoy app.

The AC Hotel Nashville Downtown is characterized by its modern design and specific features aimed at a contemporary traveler. While many aspects are appealing, it's important to consider all feedback.

Features and Highlights (Positives):

  • Modern European-Inspired Design: The hotel embodies a sleek, minimalist aesthetic with a focus on functional yet stylish spaces.
  • Prime Downtown Location: "Great, modern and clean hotel in a wonderful location. Located walking distance from broadway, I couldn't recommend a better location." This is a consistent and strong positive.
  • Rooftop Pool and Bar (rtb!): A significant highlight, offering "stunning views of the Nashville skyline" and a vibrant atmosphere, especially appealing in an urban setting. The pool is described as "gorgeous" and a "favorite thing."
  • Spacious Rooms (for some): One review noted the "size" of the junior corner suite as a favorite, particularly with the "balcony, and the view." Units can have balconies with city views.
  • Quality Fitness Center: Equipped with "high quality equipment" including Peloton bikes, allowing guests to maintain their fitness routines.
  • Responsive Staff (for some): "Staff is fantastic. Christopher was the manager on duty during our stay, and was wonderful to work with. Blaine was our valet and provided excellent and personable service." Other reviews also mention "friendly staff" and staff being "able to meet all requested accommodations including our early check-in request."

Features and Highlights (Concerns based on specific reviews):

  • Inconsistent Room Condition/Functionality: Despite a clean appearance, one reviewer found "leftover balloons on the floor," "flushing for the toilet and the shower water was very weak," and issues with TV functionality ("TV in the bedroom reaction was very slow," "button to keep the TV on does not work").
  • Room Layout Issues: The dining table being "attached to the wall" and "very small for the size of the room," requiring guests to "move the sofa ourselves," suggests some ergonomic design flaws in certain room types.
  • Inconsistent Pool/Hot Tub Performance: While generally liked, "First night, the hot tub worked great but second night the jets were weak (not sure why). So don't have too high of an expectation."
  • Loyalty Program Service Issues: A Marriott Titanium Elite member experienced difficulties with food and beverage credit ("only honored $20 because they apparently needed separate bills but was never mentioned to me before") and late check-out issues ("got my first knock... he already unlocked and was about to come into the room... At 1pm... got my second knock, interrupting my nap"). This suggests significant lapses in recognizing elite benefits and guest privacy.
  • Perceived Value for Money: For a Titanium Elite, the room was "mediocre for the price we were paying," leading to a sentiment of not feeling valued despite status.

As a Marriott property, the AC Hotel Nashville Downtown participates in Marriott's global promotions and the Marriott Bonvoy loyalty program. This means guests can often find various ways to save or enhance their stay.

Promotions or Special Offers commonly include:

  • Marriott Bonvoy Member Rates: Marriott Bonvoy members typically receive exclusive discounted rates when booking directly through Marriott channels. Members also earn and redeem points for free nights and other benefits.
  • Seasonal Packages: The hotel may offer packages tailored to specific seasons or events in Nashville. These could include discounts on longer stays ("Flash Sale 7+ Nights" or "Flash Sale 10+ Nights" have been observed), or potentially bundles with dining or local attractions.
  • Advance Purchase Rates: Booking your stay well in advance can often secure a lower, non-refundable rate.
  • AAA/AARP Discounts: Members of these organizations are typically eligible for special rates.
  • Government/Military Rates: Discounted rates are usually available for eligible government and military personnel.
  • ResortPass Day Passes: The hotel often offers day passes for its pool and spa facilities via platforms like ResortPass, providing a way to enjoy amenities without an overnight stay. Look for potential discounts like "$20 off" or "$25 off" on these passes.

To find the most current and relevant promotions, it's always best to visit the official Marriott website for the AC Hotel Nashville Downtown or check major online travel agencies for your specific travel dates. Joining the Marriott Bonvoy loyalty program is highly recommended for access to exclusive offers and points accrual.

For any inquiries, reservations, or specific needs regarding your stay at the AC Hotel Nashville Downtown, you can use the following contact information:

Address: 410 Rep. John Lewis Way S, Nashville, TN 37203, USA

Phone: (615) 514-2500

Mobile Phone: +1 615-514-2500

These contact details connect you directly to the hotel's front desk, where staff can assist with booking details, answer questions about amenities, confirm parking rates, or help with any special requests. Direct communication is often the most effective way to ensure your specific needs are met.

For Tennessee locals, the AC Hotel Nashville Downtown can be a suitable choice, particularly if your primary goal is to be in the absolute heart of downtown Nashville, within steps of major attractions and entertainment. If you appreciate modern, minimalist design and value a vibrant atmosphere, especially at the rooftop pool and bar, this hotel delivers. Its proximity to the Music City Center makes it an excellent option for those attending conventions or events, allowing for an easy commute. For a quick weekend getaway to immerse yourself in Nashville's nightlife on Broadway or explore the Country Music Hall of Fame, the location is unbeatable.

However, it's crucial for locals to set realistic expectations based on the varied guest feedback. While some guests praise cleanliness and staff, others have reported inconsistencies in room maintenance, functionality of amenities (like TVs or hot tub jets), and issues with service, particularly regarding elite status benefits and privacy during late check-outs. If you are a Marriott Bonvoy elite member, be prepared to proactively clarify policies on credits and late check-outs. If a consistently flawless room experience and guaranteed quiet are your top priorities, and you are highly sensitive to potential service inconsistencies, it would be wise to factor in these reviews. Ultimately, if the allure of a prime downtown location, stylish common areas, and a lively rooftop scene are paramount for your Nashville experience, and you are comfortable navigating potential minor service quirks, the AC Hotel Nashville Downtown offers a contemporary base for your Music City explorations.

AC Hotel Nashville Downtown Photos

AC Hotel Nashville Downtown 5
AC Hotel Nashville Downtown 5
AC Hotel Nashville Downtown 5
AC Hotel Nashville Downtown 5
AC Hotel Nashville Downtown 5
AC Hotel Nashville Downtown 5
AC Hotel Nashville Downtown 5
AC Hotel Nashville Downtown 5
AC Hotel Nashville Downtown 5
AC Hotel Nashville Downtown 5

AC Hotel Nashville Downtown Location & Map

410 Rep. John Lewis Way S, Nashville, TN 37203, USA

Reviews

I am part of Marriott's bonvoy titanium elite loyalty status and recently chose to stay with AC Hotel Downtown in their junior corner suite with a balcony with my husband. Since we didn't land till midnight, when we got to the hotel, there was no line for checking in. Therefore, we got a friendly and fast check-in with some details of the hotel (e.g. their rooftop bar, pool, etc.). Lets talk about the room first. The room was mediocre for the price we were paying. The dining table is attached to the wall, which was also very small for the size of the room. We also had to move the sofa ourselves in order for us to be able to sit on the second chair for the dining table. The hotel can definitely improve on the cleanliness as we found leftover balloons on the floor. The flushing for the toilet and the shower water was very weak. The TV in the bedroom reaction was very slow but the living room worked great. However, the button to keep the TV on does not work. So you will have to restart it regardless. My favorite thing about the room was definitely the size, the balcony, and the view. My next favorite thing about the hotel was the pool. It is crowded during the day, but at night you can get a peaceful swim in. First night, the hot tub worked great but second night the jets were weak (not sure why). So don't have too high of an expectation. As a titanium elite, I also had $20 food and beverage credit for every night of my stay. Because I landed in Nashville so late, the hotel kitchen was already closed. So the next day, I decided to use my $40 (stayed 2 nights for the first reservation). However, the front desk only honored $20 because they apparently needed separate bills (but was never mentioned to me before). If they told me, I could have asked the kitchen to make two bills (and it would have been the same). So elites be aware!! For my final night, I wanted to finalize my bill beforehand, but they said they won't even put in adjustment until I hand them my keys to check out. I'm not sure why it was such a problem? The charge was already there. Do I not get my credit because I wanted to settle the bill earlier? This is the first time I had such an issue.... but no big deal. Lastly, the night before my checkout , I asked to get a late checkout at 2:30pm because my flight was early evening. They agreed and said it was put into the system. However, even with the DND sign, 11:10am I got my first knock. Before I could even get to the door, he already unlocked and was about to come into the room... and I was getting ready to shower. At 1pm, even with the DND sign, I got my second knock, interrupting my nap. At this point, I just got up, finished packing and left. So, elites, if you ever plan to have a late checkout here and won't be in the room, lock up ur valuables as they will just walk right in. They said they value their elites but definitely didn't feel any of it during this hotel stay. So would I go around recommending this hotel? No, not really. They have a lot to work on. But if you do decide to stay here, I hope you receive a better experience.

May 01, 2025 · Gwen C

Excellent hotel. Very clean and staff is fantastic. Christopher was the manager on duty during our stay, and was wonderful to work with. Blaine was our valet and provided excellent and personable service. Will be staying here every opportunity we have to revisit downtown Nashville.

May 24, 2025 · Shaun Collins

We absolutely Loved staying here while in Nashville. The rooms were clean & beds comfortable. The view is amazing & we were able to walk to everything including the Nissan Stadium. Staff were extremely friendly & helpful. This is a great place to stay if you want to visit downtown Nashville.

May 12, 2025 · Brandie Thomas

Review for AC Hotel I had an extremely disappointing experience at the AC Hotel. From the moment I checked in, there were multiple issues. The first room I was given was not clean and had mold around the sink and shower. I was moved to another room, only to find hair in the shower and sink. After yet another room change, I expected better, but the worst part of my stay was yet to come. On my last day, after attending a game, I returned to find that my purse had been stolen from the trunk of my car while it was in valet parking. This was a high-end designer bag containing cash, credit cards, and my ID. The theft is currently under investigation, but the fact that it happened while my car was in the hotel’s care is completely unacceptable. Between the poor cleanliness, multiple room changes, and the theft from valet, I cannot recommend this hotel to anyone. This experience was frustrating, stressful, and absolutely not what I expected from a hotel of this caliber. I strongly advise others to be cautious when staying here.

Mar 17, 2025 · Juanita Malone

Great stay at this hotel. You can't beat the location - it is walking distance to several restaurants and Broadway Street. The rooms were very clean and the pool was fabulous. I also left a hang up bag with a ton of clothes and they shipped it back to me with no problem the next day!

Jun 04, 2025 · Kim Davie

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