Best Western Plus Fairfield Hotel

For individuals and families in and around Fairfield, Connecticut, who are searching for "Hotels Near Of Me," the Best Western Plus Fairfield Hotel at 100 Kings Hwy Cutoff, Fairfield, CT 06824, USA, is a property that often appears in search results. As part of the Best Western Plus brand, it aims to offer a step above basic lodging with enhanced amenities and service. This introduction provides an objective and detailed overview of the hotel, combining its general offerings with specific insights derived from real customer experiences.

Environment and Location:

The Best Western Plus Fairfield Hotel is situated on Kings Highway Cutoff, a location that offers relatively good accessibility within Fairfield. While not directly in the bustling downtown area, this position often translates to easier access from major roads and a less congested immediate environment compared to urban centers. The address suggests it is in a commercial zone, likely surrounded by other businesses, retail establishments, and possibly some dining options. Fairfield itself is a desirable town known for its charming downtown, coastal access, and proximity to several universities, including Fairfield University and Sacred Heart University. This makes the hotel a potential choice for visitors to these institutions, business travelers, or those exploring the Connecticut coastline. One review mentions that "greedy owners allow Semi Trucks to park behind the building," implying a specific environmental factor related to noise and air quality from truck idling, which is an important consideration for potential guests.

Services and Amenities:

The Best Western Plus brand typically provides a range of amenities designed for guest comfort and convenience. A key feature highlighted by a positive customer review is the "included breakfast and the fancy coffee options," indicating a complimentary and appreciated start to the day for guests. This is a significant draw, especially for those looking to save on dining expenses. Free Wi-Fi access is a standard expectation and likely provided. Parking facilities are also available, though the issue of semi-truck parking being too close to the building raises concerns about space usage and proximity to guest rooms.

Regarding other amenities, one review notes that the gym "closes at 10pm," which some guests might find to be an early closing time for fitness facilities. Room features include a small refrigerator, though a specific complaint about it being "locked with Flat-head screw pin on the coldest temperature of level 6" without an easy way to adjust it is a notable operational issue impacting guest convenience. The phone system for reaching the front desk also appears to have a "common issue" of not working, which can hinder guests from seeking assistance.

Features and Guest Experience:

Customer reviews present a mixed, yet very detailed, picture of the Best Western Plus Fairfield Hotel, highlighting both strengths and significant areas for improvement:

• Positive Aspects:
  • Comfort and Cleanliness: Guests generally agree that "Beds are comfortable and AC/heat is good. Rooms are very clean." This is a fundamental positive for any hotel, suggesting that the core elements of a good night's sleep and hygiene are well-maintained.
  • Breakfast: The "included breakfast and the fancy coffee options" were a definite plus, indicating quality and variety in the morning meal.
  • Exceptional Lost & Found Service: One standout positive experience involved the hotel staff going "above and beyond" to return expensive clothes left behind. This demonstrates a strong commitment to guest satisfaction and problem resolution in specific instances, showcasing genuine care from some staff members.
• Areas of Concern:
  • Noise Issues: This is perhaps the most significant recurring negative. The presence of "Semi Trucks to park behind the building" leading to "noise," "unloading cars," and "idling & CO2 blast into your room" is a major problem. Additionally, "staff drills holes in walls, slams doors from the closets that are next door to rooms" starting early in the morning (9 am or 10 am) and "noisy cleaning lady" knocking repeatedly severely disrupt guest sleep and privacy, especially given the 11 am checkout time.
  • Room Functionality Issues: The locked refrigerator setting requiring a "Flat-head screw pin" to adjust is a considerable inconvenience, potentially freezing items. The "phone button that is for front-desk dial didn't work and always showed busy sound" is a basic operational failure that impacts guests' ability to communicate with staff.
  • Staff Demeanor: While not described as rude, one reviewer found the staff to be "not friendly," suggesting a lack of warmth or proactive engagement.
  • Safety Concerns: The worry about "vehicles sending CO2 directly into the AC" due to close truck parking is a serious safety concern for guests.

The dichotomy in reviews is quite stark: while the basics of cleanliness and bed comfort are met, significant operational and environmental issues, particularly regarding noise and potential safety from vehicle emissions, severely impact the overall guest experience for some. The "tiny bit of trouble checking in" for one guest, though resolved, also points to occasional procedural glitches.

Promotional Information and Value Proposition:

The Best Western Plus Fairfield Hotel, when searched for under "Hotels Near Of Me," likely promotes its brand standards, comfortable accommodations, complimentary breakfast, and convenient location in Fairfield. Its value proposition would typically emphasize these features. However, based on the recent customer feedback, potential guests need to weigh these advertised benefits against the reported challenges. While the hotel offers amenities like comfortable beds, clean rooms, and a free breakfast, the significant issues with noise from truck parking and internal renovations, functional problems with in-room appliances (refrigerator, phone), and perceived lack of proactive customer service (beyond specific positive instances like the lost & found) could detract from its overall value for guests prioritizing peace and seamless operation. The phone number for inquiries is (203) 659-2200 or +1 203-659-2200. This contact information allows prospective guests to directly inquire about potential noise mitigation efforts or any recent changes to address the highlighted concerns before booking, which would be advisable given the detailed nature of the critical feedback.