Hotels Near Of MeTexasGuadalupe CountySchertzNortheast SideN Interstate 35 Frontage Road
17145 N Interstate 35 Frontage Road, Schertz, TX 78154, USA
Booked this room for regionals for gymnastics taking place this weekend and will not be returning to this hotel. For starters, when I booked the room (1 King WITH sofa bed) a few weeks ago through their website, it clearly states that my card wouldn’t be charged until I checked in, only for my card to be charged the same day which I didn’t notice until the following day. I called the hotel to try and figure out why and was initial told by one of female receptionists that they couldn’t explain what happened and that it just happened. When I pushed back to read exactly what’s on their website, she said she would have to reach out the manager who was no longer ok the premises and would call me back on my cell….i never received a callback and decided to just let it be and make sure that I wouldn’t be charged again once we arrived to check in….I finally get here today and had to wait for 20 minutes before getting in checked in and here those before me clearly annoyed with their own issues that they were having with the their rooms. Once it was finally my turn to check in, the receptionist confirmed that I wouldn’t be charged anything further other than seeing the $50 incidental hold on my account which was fine. The elevator SMELLS LIKE URINE!!!! We get up to our room only to discover 1. The door was OPEN! and 2. We were given a room with only the 1 king bed and NO sofa bed. I booked the room for 4 people and there’s no way 4 people were sharing a king sized bed. I immediately when back downstairs to figure out why I wasn’t given the room that I paid almost $300 for. The young lady at first gave the impression as if she thought she made a mistake with the room assignment by giving the wrong room, which then turned into “I don’t have any others available”, then to “I only have single queens left” to finally “I have a double Queen”. Seeing that I didn’t have a choice if I wanted my family to be able to sleep we took the double Queen. When I asked what the rate was for the room the receptionist looked at her paper and said the rate was $185 to which I asked if I could expect to see a refund…..She stated that she wouldn’t be able to offer a refund because of policy….So you’re telling me after paying almost $300 for a room that I’m not getting, your placing me in a different room that has a lower rate, but since my card had already been charged, a refund wasn’t an option!?!? She offered to reach out to the manager to see if there was anything that could be done. There was a lady waiting to be checked in behind me during this interaction who we saw again back down at the counter frustrated with her room situation and could be heard asking the front desk if she was “supposed to sleep on the floor!?” When I spoke with the front desk again to see if the manager had been reached and this time there were 2 at the desk. The original receptionist stated that the “unfortunately the manager said that there’s nothing that we can do due to corporate policy but could offer reward points to your account” …… and the other receptionist said that I could reach out to the manager on Monday to discuss the issue further….but based on previous comments I doubt anything will be done. On to the room…..the bathroom isn’t clean. There’s hair on the floor that doesn’t belong to anyone in my family seeing that the hair is straight and we’re African American with curly hair. There’s NO hot water at all…lukewarm at best…and I know it wasn’t just this room because my daughter’s teammate staying here as well said they also didn’t have hot water. There’s also what looks to be a left behind purple bleach stained washcloth that was folded up and placed on the soap dish next to the bathroom sink…I will never stay here again….We’ve only been here for 4 hours and I counted at least 4 other people at the desk complaining of their issues…A COMPLETE WASTE OF MONEY
Howdy, fellow Texans! When your travels bring you to the San Antonio area for more than just a quick overnight stop – perhaps for an extended work assignment, a family relocation, military duty, or a prolonged visit – the typical hotel room can start to feel a bit cramped and lacking. That’s where the concept of an extended stay hotel truly shines, offering a more comfortable, convenient, and often more economical solution for longer periods away from home. These properties are designed to provide the amenities and space you need to settle in and maintain your routine, even when you're on the road.
Today, we’re taking a closer look at a popular option for such needs in the vibrant community of Schertz, just northeast of San Antonio: Candlewood Suites San Antonio - Schertz by IHG. As part of the globally recognized IHG family of brands, Candlewood Suites are specifically tailored to meet the demands of extended stays, focusing on providing a home-like environment with essential amenities that make long-term travel much more manageable.
Schertz, while a distinct city, is an integral part of the San Antonio metropolitan area, offering a blend of small-town charm with easy access to big-city conveniences and attractions. This article will provide you with a detailed and factual overview of Candlewood Suites San Antonio - Schertz, covering its strategic location and accessibility, the comprehensive services and features it provides, and information on any special offers. We'll also ensure you have all the necessary contact details to plan your stay. Our aim is to equip you, as a local Texan user, with the insights needed to determine if this extended stay hotel is the perfect fit for your next prolonged visit to the beautiful Texas Hill Country. Let's explore what makes this property a noteworthy choice for your lodging needs.
Candlewood Suites San Antonio - Schertz by IHG is strategically located at 17145 N Interstate 35 Frontage Road, Schertz, TX 78154, USA. This address places it directly on the frontage road of Interstate 35 (I-35), one of the most vital transportation arteries in Texas, connecting San Antonio with cities like Austin and Dallas. This prime location offers unparalleled accessibility for travelers arriving by car and provides a direct route to numerous destinations in and around the greater San Antonio area.
The hotel’s position along I-35 ensures that guests can easily reach major employment hubs, including various industrial parks and corporate offices within Schertz and the surrounding communities of Cibolo and Live Oak. For those associated with the military, the proximity to Randolph Air Force Base is a significant advantage, making it a convenient choice for military personnel, contractors, and their families. Furthermore, downtown San Antonio, with its iconic River Walk, the historic Alamo, and other cultural attractions, is typically a straightforward drive down I-35, usually within 20-30 minutes depending on traffic.
Beyond military and business access, the location in Schertz also provides convenient reach to family-friendly attractions. Natural Bridge Caverns and Schlitterbahn Waterpark in New Braunfels are relatively short drives away, offering recreational opportunities for leisure travelers. The immediate vicinity of the hotel on I-35 Frontage Road also means that guests will find a variety of dining options, gas stations, and retail establishments within easy reach, enhancing the convenience of an extended stay by allowing for effortless grocery runs and access to daily necessities. This balance of a well-connected location with local amenities makes Candlewood Suites San Antonio - Schertz an excellent base for diverse travel needs.
Services Offered:
Features / Highlights:
Candlewood Suites San Antonio - Schertz by IHG, being part of the InterContinental Hotels Group (IHG) family, participates in the IHG One Rewards loyalty program, which is a great way for Texans to earn points on stays that can be redeemed for free nights, merchandise, and other perks. Members often have access to exclusive rates and special offers directly through IHG's website.
While specific promotions can change frequently, Candlewood Suites generally offers "extended stay savings rates" for bookings of 7 nights or longer, automatically applying a discounted rate. It’s always recommended to check their official IHG website or call the hotel directly to inquire about current promotions. You might find seasonal discounts, packages tied to local events, or special rates for military personnel, government employees, or corporate accounts. For Texans planning a long-term visit, it's advisable to inquire about these specific extended stay rates as they provide the best value. Booking directly can also sometimes unlock additional benefits or flexibility in cancellation policies.
Contact Information:
Address: 17145 N Interstate 35 Frontage Road, Schertz, TX 78154, USA
Phone: (210) 314-1515
Mobile Phone: +1 210-314-1515
For locals in Texas, Candlewood Suites San Antonio - Schertz by IHG stands out as a highly suitable lodging option, particularly for those requiring an extended stay in the San Antonio metropolitan area. The fundamental appeal of a Candlewood Suites property lies in its design around the concept of "home away from home." This is crucial for Texans who are relocating for work, undergoing home renovations, visiting family for an extended period, or on temporary military assignments. The fully equipped kitchens in every suite are a major highlight, empowering guests to prepare their own meals, thereby offering significant cost savings over restaurant dining and allowing for healthier, more personalized meal options. This feature provides a sense of normalcy and routine that is often missed in traditional hotel settings.
The hotel's location directly on the I-35 Frontage Road in Schertz is also a significant advantage. This provides convenient and quick access to major thoroughfares, making commutes to various parts of San Antonio, including military bases like Randolph AFB, corporate offices, and popular attractions, remarkably efficient. For Texans who need to be close to the city but prefer a slightly quieter, more suburban environment, Schertz offers an ideal balance. The presence of a 24-hour fitness center, free guest laundry facilities, and a grab-and-go market further enhances the practicality and comfort of a long-term stay, ensuring that daily needs are met without hassle.
While some customer reviews indicate challenges with initial booking accuracy, room allocation, maintenance issues such as lack of hot water, and cleanliness concerns, particularly regarding insects, it is important for prospective guests to consider these points and perhaps communicate specific needs or concerns directly with the hotel prior to booking. However, the core amenities designed for extended stays—full kitchens, on-site laundry, and a pet-friendly policy—remain strong drawing cards. For Texans seeking a practical, self-sufficient, and comfortable base for an extended visit to the San Antonio region, Candlewood Suites San Antonio - Schertz offers the essential infrastructure to make your stay feel more like living and less like just visiting, provided individual experiences align with the brand's intended standard of service and cleanliness.
17145 N Interstate 35 Frontage Road, Schertz, TX 78154, USA
Booked this room for regionals for gymnastics taking place this weekend and will not be returning to this hotel. For starters, when I booked the room (1 King WITH sofa bed) a few weeks ago through their website, it clearly states that my card wouldn’t be charged until I checked in, only for my card to be charged the same day which I didn’t notice until the following day. I called the hotel to try and figure out why and was initial told by one of female receptionists that they couldn’t explain what happened and that it just happened. When I pushed back to read exactly what’s on their website, she said she would have to reach out the manager who was no longer ok the premises and would call me back on my cell….i never received a callback and decided to just let it be and make sure that I wouldn’t be charged again once we arrived to check in….I finally get here today and had to wait for 20 minutes before getting in checked in and here those before me clearly annoyed with their own issues that they were having with the their rooms. Once it was finally my turn to check in, the receptionist confirmed that I wouldn’t be charged anything further other than seeing the $50 incidental hold on my account which was fine. The elevator SMELLS LIKE URINE!!!! We get up to our room only to discover 1. The door was OPEN! and 2. We were given a room with only the 1 king bed and NO sofa bed. I booked the room for 4 people and there’s no way 4 people were sharing a king sized bed. I immediately when back downstairs to figure out why I wasn’t given the room that I paid almost $300 for. The young lady at first gave the impression as if she thought she made a mistake with the room assignment by giving the wrong room, which then turned into “I don’t have any others available”, then to “I only have single queens left” to finally “I have a double Queen”. Seeing that I didn’t have a choice if I wanted my family to be able to sleep we took the double Queen. When I asked what the rate was for the room the receptionist looked at her paper and said the rate was $185 to which I asked if I could expect to see a refund…..She stated that she wouldn’t be able to offer a refund because of policy….So you’re telling me after paying almost $300 for a room that I’m not getting, your placing me in a different room that has a lower rate, but since my card had already been charged, a refund wasn’t an option!?!? She offered to reach out to the manager to see if there was anything that could be done. There was a lady waiting to be checked in behind me during this interaction who we saw again back down at the counter frustrated with her room situation and could be heard asking the front desk if she was “supposed to sleep on the floor!?” When I spoke with the front desk again to see if the manager had been reached and this time there were 2 at the desk. The original receptionist stated that the “unfortunately the manager said that there’s nothing that we can do due to corporate policy but could offer reward points to your account” …… and the other receptionist said that I could reach out to the manager on Monday to discuss the issue further….but based on previous comments I doubt anything will be done. On to the room…..the bathroom isn’t clean. There’s hair on the floor that doesn’t belong to anyone in my family seeing that the hair is straight and we’re African American with curly hair. There’s NO hot water at all…lukewarm at best…and I know it wasn’t just this room because my daughter’s teammate staying here as well said they also didn’t have hot water. There’s also what looks to be a left behind purple bleach stained washcloth that was folded up and placed on the soap dish next to the bathroom sink…I will never stay here again….We’ve only been here for 4 hours and I counted at least 4 other people at the desk complaining of their issues…A COMPLETE WASTE OF MONEY
May 10, 2025 · Bria PayneWe booked this hotel for a basketball tournament the same Weekend of the final four and the golf tournament. When we arrived late Friday evening, we noticed a few small cockroaches on the bathroom floor. I understand that this is a hotel and they are not all perfect, I assumed maybe they just sprayed or something. Regardless, I let the front desk now. The next morning, after waking up, we noticed a lot more. They were crawling on the walls and in the kitchenette. I immediately told the front desk and they told me they were out of rooms and I would be unable to switch. I tried to call a few other places around, but every place is sold out. After our Day out, we arrived back At the hotel late that evening. Figured we could deal with a few since we had no other option. About 1230 in the morning, my daughter was awoken by a roach crawling on her face & another on the nightstand right next to her! Again, I instantly called the front desk and they basically told me there was nothing they could do, but I could call management in the morning. Needless to say we did not get any more sleep. I’ve tried multiple times to reach out to management and give them an opportunity respond. After waiting over a week, I was told that I could get points credited to my account for my next visit.. Are you kidding me?? Do you really think someone would come back and pay almost $400 to stay in a roach infested room? I’m still waiting for my response from upper management!
May 27, 2025 · Cristy ClarkThe two front desk girls were off talking for a minimum of 15 min when I arrived. I wouldn't mind if the rooms were better. My room was open when I arrived. The worst was the fact that the hot water was NOT hot. It was tepid at best. It constantly smells like weed in the front lobby. The A/C in the room was messing up (really cold than really hot when nothing had been touched. I would never stay here again.
Mar 12, 2025 · Hannah WorshamThe lobby has a really bad animal urine smell. And the rooms are on some kind of rolling black out grid which caused my Playstation 5 to short out from being turned off improperly so there goes $500
Apr 23, 2025 · Yautja MikeBy far the WORST hotel I’ve ever stayed at. Blood on the sheets, roaches, cars getting broke into. The Manager is just rude. Would never recommend this hotel to anyone!
Jun 01, 2025 · Oyg Braze
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