Crowne Plaza Atlanta NE - Norcross

For those seeking a convenient and comfortable stay in the Norcross area of Georgia, the Crowne Plaza Atlanta NE - Norcross presents itself as a notable option within the "Hotels Near Of Me" category. This hotel, which underwent a significant $20 million renovation, aims to provide a modern and full-service experience for both business and leisure travelers.

Environment and Location: Strategic Placement for Work and Play

The Crowne Plaza Atlanta NE - Norcross is strategically located at 6050 Peachtree Industrial Blvd, Norcross, GA 30071, USA. This puts it at the junction of Holcomb Bridge Road and Peachtree Industrial Boulevard, offering excellent accessibility. Its proximity to Technology Park and the Curiosity Lab makes it a particularly attractive choice for corporate travelers, facilitating easy commutes to various businesses in the area. The hotel's location also ensures convenient access to major interstates, simplifying travel to downtown Atlanta and other parts of the metropolitan area.

Beyond its business advantages, the hotel's surroundings offer a variety of attractions and amenities. Guests will find numerous shopping, dining, and entertainment options within a short drive. Historic Downtown Norcross, with its charm and local establishments, is approximately 3 miles away. Other nearby points of interest include The Forum Shopping and Restaurant District, Town Centre, Pinckneyville Park, and the Gas South District and Arena. For those looking for outdoor activities, options like golf are available nearby. While some iconic Atlanta attractions like the Georgia Aquarium and Stone Mountain Park require a longer drive (around 16-20 miles), the hotel's suburban tranquility offers a peaceful retreat after a day of exploration.

Exceptional Services and Guest Experience: A Mixed Bag of Feedback

The Crowne Plaza Atlanta NE - Norcross generally receives positive feedback for its service, though some critical reviews highlight areas for improvement, particularly concerning large event coordination. On the positive side, guests frequently commend the front desk staff for their professionalism, cordiality, and willingness to go the extra mile. A notable example is Jay at the front desk, who received special thanks for his excellent assistance with a late check-in, directions, and dining options. Many reviews consistently praise the hotel's staff for being helpful, courteous, and providing superb customer service, with rapid responses to requests like housekeeping tidying rooms.

However, it is important to acknowledge that the hotel has received strong negative feedback regarding the management of large events, specifically wedding blocks. Issues cited include a perceived lack of coordination, professionalism, and accountability among team members and managers, including the General Manager. Problems with promised services, such as shuttle timings despite paid extensions and justifications of being "understaffed," have led to significant dissatisfaction for some event organizers. This suggests that while individual guest stays may be excellent, those planning significant events should exercise caution and ensure all agreements are clearly documented and confirmed.

General services offered include a 24-hour front desk, express check-in and check-out, luggage storage, and multilingual staff. Housekeeping is provided daily, and guests can request changes of bedsheets and towels. Complimentary Wi-Fi is available in all rooms and public areas, with in-room speeds of 25+ Mbps, and wired internet is also offered. The hotel provides free uncovered self-parking, including free RV/bus/truck parking, as well as wheelchair-accessible and van parking. An area shuttle service is available, further enhancing guest convenience for local travel.

Features and Amenities: Modern Comfort and Extensive Event Space

The Crowne Plaza Atlanta NE - Norcross boasts 238 guest rooms across 8 floors, including various configurations such as king beds, two queen beds, and junior king suites that offer expanded space. The rooms are described as beautifully renovated and decorated, blending modern comfort with stylish decor. Standard room amenities include air conditioning, flat-screen TVs (50-inch) with premium channels, in-room safes, laptop-compatible workspaces, refrigerators, coffee/tea makers, and free local calls. Bathrooms are equipped with private facilities, free toiletries, and hair dryers. Some guests have noted that shower water pressure can be low, which is a minor point to consider.

Recreational facilities are a strong suit of the hotel. It features an outdoor pool, providing a refreshing escape, and an outdoor hot tub for relaxation. For wellness enthusiasts, there is a 24-hour fitness center, along with luxurious steam and sauna rooms available from 7 am to 10 pm, offering a tranquil escape for rejuvenation. The property also includes a gift shop/newsstand, a shared lounge/TV area, and comprehensive recycling policies.

A significant feature of this Crowne Plaza is its extensive event space. With 14,000 square feet of flexible meeting and event space, including a grand ballroom (Richmond Grand Ballroom at 7,200 sq ft, accommodating up to 500 people for theater style) and 7 meeting rooms, the hotel is well-equipped for corporate gatherings, banquets, and weddings. The hotel offers on-site catering, professional staff, and customizable options for events, along with audio-visual equipment and high-speed internet in meeting rooms, making it a versatile venue for various functions.

Dining Options: Eighteen70 Restaurant & Bar

The Crowne Plaza Atlanta NE - Norcross offers on-site dining at Eighteen70 Restaurant & Bar, an American cuisine restaurant that serves breakfast, lunch, and dinner. Breakfast is available daily (6:00 AM to 11:00 AM) for a fee, and guests consistently praise the delicious food and overall quality of the breakfast offerings, with some calling it "the best breakfast at any hotel." Dinner is served from 5:00 PM to 11:00 PM, and the bar is open during dinner hours, offering an upscale drink menu and a cozy atmosphere. The hotel also has a 24/7 Marketplace for grab-and-go convenience, providing fresh entrees, snacks, and beverages. Vegetarian and vegan dining options are available.

For guests wishing to explore dining outside the hotel, the surrounding Norcross area on Peachtree Industrial Boulevard offers a wide range of restaurants catering to diverse palates, including highly-rated Korean restaurants and various other cuisines.

Promotional Information and Overall Value:

As part of the IHG (InterContinental Hotels Group) brand, the Crowne Plaza Atlanta NE - Norcross participates in the IHG One Rewards program, offering loyalty benefits and various promotions throughout the year, which can include special rates or bonus points. The hotel has received industry awards such as the IHG Torchbearer Award for exceptional service and operational excellence, and has been ranked #1 in Customer Satisfaction in the Crowne Plaza Americas Region. These accolades generally indicate a commitment to quality. The hotel strives to blend history with modern technology in its design, aiming to create a memorable and comfortable stay. While the hotel offers a clean and up-to-date environment with generally excellent staff interactions for individual stays, potential event organizers should engage in thorough communication and secure clear, written agreements to ensure all aspects of their event run as planned. Overall, the Crowne Plaza Atlanta NE - Norcross aims to provide a high-value experience, particularly for business travelers and those seeking a well-appointed hotel with good recreational facilities in the Norcross area.