DoubleTree by Hilton Hotel San Antonio Downtown ico

DoubleTree by Hilton Hotel San Antonio Downtown

Hotels Near Of MeTexasBexar CountySan AntonioVista Verde SouthWest Cesar E. Chavez Boulevard

502 W Cesar E. Chavez Blvd, San Antonio, TX 78207, USA

3.0

First, I have to say my stay overall was good. However, upon arrival I wasn't advised that there would be a hold placed on my card. Prior to arrival I contacted the hotel to confirm my reservation. I wasn't told anything about any additional charges/holds. I proceeded to ask why I wasn't notified prior they stated they don't tell guest that for whatever reason. If I had know that I would've been prepared. I was able to stop by the on-site restaurant. The food wasn't so great and Kira and Scotty were the best people ever. They were very inviting and friendly. They were literally the best people within the hotel. They gave absolutely the best service even recommended places to check out during my stay. I'd definitely give them a 10/10. The rooms were well kept and fully stocked. I would say the beds are fairly small. Last but not least the shuttle driver(I forgot his name)but he was absolutely amazing. Oh I forgot to mention there was a lady who was in the restaurant who gave me a single rose for Mother's Day. Thank you!

Tiffany Hence
  • Overview
  • (210) 224-7155
  • www.hilton.com

DoubleTree by Hilton Hotel San Antonio Downtown Introduce

Howdy, Texans! When planning your next adventure to our vibrant and historic city of San Antonio, finding a hotel that offers a perfect blend of convenience, comfort, and top-notch service is essential. Look no further than the DoubleTree by Hilton Hotel San Antonio Downtown. This well-regarded hotel provides a welcoming atmosphere and a prime location that makes it an excellent choice for exploring all the Alamo City has to offer. As Texans, we appreciate genuine hospitality and practical amenities, and this DoubleTree delivers, ensuring your stay is both enjoyable and stress-free. From the moment you receive that signature warm chocolate chip cookie upon arrival, you’ll know you’ve found a place that genuinely cares about your experience.

The DoubleTree by Hilton Hotel San Antonio Downtown is strategically located at 502 W Cesar E. Chavez Blvd, San Antonio, TX 78207, USA. This address places you squarely in the heart of downtown San Antonio, offering superb accessibility to some of the city's most beloved attractions. One of its most significant advantages, as highlighted by guests, is its incredibly close proximity to Historic Market Square (El Mercado) – you're essentially "walking distance to the market where we spent most of our time at." Imagine stepping out and instantly immersing yourself in the vibrant culture, unique shops, and delicious Tex-Mex flavors of this iconic San Antonio landmark.

While the Riverwalk is a bit further than Market Square, the hotel offers a fantastic solution: a complimentary shuttle service to downtown attractions, including the famous San Antonio Riverwalk. Guests have praised this service, noting, "The shuttle bus was a plus too going to the river walk," making exploration convenient and hassle-free. This means you can easily access the scenic pathways, diverse dining, and lively entertainment along the river without the need for constant driving or expensive rideshares.

For those arriving by car, the "Hotel parking was very convenient," with self-parking available on-site for a fee. The hotel is also easily accessible from major interstates (I-10/I-35), simplifying your arrival and departure. Beyond the immediate vicinity, major attractions like the Henry B. Gonzalez Convention Center, the Alamo, and Hemisfair Park are all within a short distance, making the DoubleTree by Hilton Hotel San Antonio Downtown an ideal hub for both leisure and business travelers eager to explore every corner of San Antonio. Its blend of walkability to key sites and convenient shuttle service truly maximizes your time enjoying our beautiful city.

The DoubleTree by Hilton Hotel San Antonio Downtown offers a comprehensive range of services and amenities designed to provide a comfortable and convenient stay, meeting the expectations of a full-service Hilton property.

  • Warm DoubleTree Cookie Welcome: A signature amenity that guests consistently appreciate upon check-in, setting a welcoming tone.
  • Exceptional Staff Service: Guests frequently commend the "friendly staff and very helpful," with special shout-outs to individuals like Kira, Scotty (from the restaurant), and the shuttle driver for their outstanding service, friendliness, and helpful recommendations.
  • On-Site Restaurant & Bar (So Frio): Serving American cuisine for breakfast, lunch, and dinner. While one guest noted the food "wasn't so great," the service from the staff within the restaurant received high praise. Cooked-to-order breakfast is available for a surcharge.
  • Complimentary Downtown Shuttle Service: A significant perk, offering free transportation to major downtown attractions like the Riverwalk and Market Square. This "shuttle bus was a plus."
  • Outdoor Swimming Pool: Features sun loungers and offers a refreshing way to unwind. Pool hours are typically 9:00 AM to 10:00 PM.
  • 24-Hour Fitness Center: Well-equipped for guests to maintain their workout routines.
  • Self-Parking: Available on-site for a daily fee (approximately $30 per night, subject to change), with in/out privileges. Oversized vehicle parking is also available for a higher fee.
  • Clean and Well-Kept Rooms: Guests frequently note that "The rooms were well kept and fully stocked" and it was "one of the cleanest hotels that was rented in a long time. Restrooms and beds were to perfection."
  • Complimentary In-Room Coffee/Tea Maker & Refrigerator: Standard amenities for guest convenience.
  • Free Wi-Fi in Public Areas (Surcharge for In-Room Wi-Fi): Wi-Fi is available in public areas, and in-room Wi-Fi may incur a surcharge for non-Hilton Honors members.
  • Pet-Friendly: The hotel welcomes pets for an extra charge (approximately $75 per pet, per stay), welcoming dogs and cats.
  • 24-Hour Front Desk: Ensures assistance and services are available around the clock.
  • Business Center & Meeting Facilities: Offering over 9,000 sq feet of meeting space, a ballroom, and a business center for corporate and event needs.
  • Laundry Facilities: Available for guest convenience.

The DoubleTree by Hilton Hotel San Antonio Downtown distinguishes itself with several key features and highlights that contribute to its high guest satisfaction and make it a highly recommended choice for a San Antonio visit.

  • Exceptional Staff Hospitality: This is perhaps the most consistently praised highlight. Guests rave about the "very inviting and friendly" staff, specifically mentioning Kira and Scotty in the restaurant, and the "absolutely amazing" shuttle driver. Their dedication to service, helpful recommendations, and even thoughtful gestures like a Mother's Day rose, create a truly memorable and welcoming experience.
  • Outstanding Cleanliness: The hotel receives high marks for being "one of the cleanest hotels that was rented in a long time," with specific praise for the "Restrooms and beds" being "to perfection." This commitment to a pristine environment is a major draw.
  • Convenient Location near Market Square: Being "walking distance to the market" is a significant advantage, allowing guests immediate access to a vibrant cultural and shopping hub.
  • Complimentary Shuttle to Riverwalk: This free service is a huge "plus," making it effortless for guests to explore the famous Riverwalk and other downtown attractions without the hassle of driving or parking.
  • Comfortable and Well-Stocked Rooms: While some guests found the beds "fairly small," the rooms are consistently described as "well kept and fully stocked," ensuring a comfortable stay. Rooms include modern amenities like flat-screen TVs and refrigerators.
  • Reasonable Price: Guests have found the "Price was reasonable" for a hotel of this caliber and location, offering great value for a "5-star hotel" experience.
  • Outdoor Pool and Courtyard: Provides a pleasant area for relaxation and recreation, enhancing the overall guest experience.
  • Signature Warm Cookie Welcome: A delightful touch that creates a memorable first impression.

For Texans planning a stay at the DoubleTree by Hilton Hotel San Antonio Downtown, exploring the various promotions and special offers available can significantly enhance your value and overall experience. As a Hilton property, this hotel participates in the extensive Hilton Honors loyalty program and a variety of brand-wide and property-specific deals.

It is highly recommended to check the official Hilton website directly or sign up for the free Hilton Honors program. Membership often unlocks:

  • Exclusive Member Rates: These are typically the lowest available rates, often better than those found on third-party booking sites.
  • Bonus Points Promotions: Earn extra Hilton Honors points that can be redeemed for free nights, experiences, or other rewards on future stays.
  • **"Stay Longer and Save" Offers**: Discounts for booking multiple consecutive nights, which can be ideal for extended vacations or business trips.
  • Package Deals: Look for packages that might include dining credits for the on-site restaurant, parking inclusions, or other value-added amenities.
  • Seasonal Promotions: Hilton frequently offers special rates during peak travel seasons or for specific events. For example, current summer offers might include discounts or extra perks for stays between May and September 2025, as seen on Hilton's broader promotions.

While one past guest noted an unexpected hold on their card at check-in, reaching out to the hotel directly before your stay to inquire about any potential incidental holds or current promotions is always a good practice. Booking directly with Hilton often provides the most up-to-date information and access to the full range of loyalty benefits.

For direct inquiries, reservations, or any assistance regarding your stay at the DoubleTree by Hilton Hotel San Antonio Downtown, please use the following contact information:

Address: 502 W Cesar E. Chavez Blvd, San Antonio, TX 78207, USA

Phone: (210) 224-7155

Mobile Phone: +1 210-224-7155

For Texans looking for a fantastic downtown experience in San Antonio, the DoubleTree by Hilton Hotel San Antonio Downtown is an incredibly suitable choice, offering a blend of comfort, convenience, and genuine hospitality. Its appeal to locals stems from several key factors that resonate deeply with our Texan values. Firstly, the complimentary shuttle service to the Riverwalk is a significant advantage, eliminating parking hassles and making it effortless to enjoy one of our state’s most beloved attractions. Combined with its walking distance proximity to Market Square, this hotel truly puts you in the heart of the action.

The consistent praise for the hotel's cleanliness and the comfort of its "well kept and fully stocked" rooms assures a pleasant stay. While room sizes were mentioned as "fairly small" by one guest, the overall satisfaction regarding comfort and amenities remains high. Most importantly, the exceptional and friendly staff, particularly those mentioned by name for their inviting nature and helpful recommendations, exemplify true Texas hospitality, making guests feel genuinely welcomed and cared for. This personal touch is often what turns a good stay into a great one. The "reasonable price" for a hotel that offers a "5-star" level of cleanliness and service in a prime downtown location makes it an excellent value. For a family vacation, a romantic weekend, or a business trip to the Alamo City, the DoubleTree by Hilton Hotel San Antonio Downtown offers a reliable, convenient, and truly welcoming base from which to explore our vibrant San Antonio. You won't be disappointed!

DoubleTree by Hilton Hotel San Antonio Downtown Photos

DoubleTree by Hilton Hotel San Antonio Downtown 5
DoubleTree by Hilton Hotel San Antonio Downtown 5
DoubleTree by Hilton Hotel San Antonio Downtown 5
DoubleTree by Hilton Hotel San Antonio Downtown 5
DoubleTree by Hilton Hotel San Antonio Downtown 5
DoubleTree by Hilton Hotel San Antonio Downtown 5
DoubleTree by Hilton Hotel San Antonio Downtown 5
DoubleTree by Hilton Hotel San Antonio Downtown 5
DoubleTree by Hilton Hotel San Antonio Downtown 5
DoubleTree by Hilton Hotel San Antonio Downtown 5

DoubleTree by Hilton Hotel San Antonio Downtown Location & Map

502 W Cesar E. Chavez Blvd, San Antonio, TX 78207, USA

Reviews

First, I have to say my stay overall was good. However, upon arrival I wasn't advised that there would be a hold placed on my card. Prior to arrival I contacted the hotel to confirm my reservation. I wasn't told anything about any additional charges/holds. I proceeded to ask why I wasn't notified prior they stated they don't tell guest that for whatever reason. If I had know that I would've been prepared. I was able to stop by the on-site restaurant. The food wasn't so great and Kira and Scotty were the best people ever. They were very inviting and friendly. They were literally the best people within the hotel. They gave absolutely the best service even recommended places to check out during my stay. I'd definitely give them a 10/10. The rooms were well kept and fully stocked. I would say the beds are fairly small. Last but not least the shuttle driver(I forgot his name)but he was absolutely amazing. Oh I forgot to mention there was a lady who was in the restaurant who gave me a single rose for Mother's Day. Thank you!

May 17, 2025 · Tiffany Hence

This was one of the cleanest hotels that was rented in a long time. Restrooms and beds were to perfection. Friendly staff and very helpful. Hotel parking was very convenient. Walking distance to the market where we spent most of our time at. The shuttle bus was a plus too going to the river walk. Highly recommended if you are looking to stay at 5 star hotel. Price was reasonable. Go stay at the double tree by Hilton. You won't be disappointed.

Apr 28, 2025 · John Castillo

I stayed at the DoubleTree by Hilton in San Antonio for 2 nights and had a very disappointing experience, especially as a parent traveling with a 14-month-old baby. From the first night, I reported that the AC unit in my room was making loud noises, making it difficult for my baby to sleep. Despite multiple follow-ups, no one came to fix it for the entire duration of our stay. Throughout the stay, not a single service was provided—no towels were replaced, no cleaning was done, and not even the bedsheets were changed. This level of negligence is completely unacceptable, especially from a Hilton property. Breakfast was another letdown. There were absolutely no options for vegetarians. Worse, they refused to warm up milk for my baby, claiming they didn’t have a microwave-safe glass—hard to believe for a hotel of this brand. Overall, I do not recommend this hotel, especially if you’re traveling with family or a small child. The lack of basic hospitality and service was shocking. I had higher expectations from DoubleTree, but after this experience, I won’t be returning.

Jun 03, 2025 · Rashal Shrivastava

During the protests, this hotel hosted the National Guard. The entire hotel, including the pool, were occupied by the guards and felt like we were in a military base. That is ok. What annoyed me was the check in time is 4 pm and checkout time is 11 am. The hotel didn’t allow early checkin (even when I was willing to pay extra for the early check-in). They were rude about it and started checking in people right at 4 pm! By then, they had created a queue and most people were actually checked in much later than 4 pm, well past that 4 pm check in time. It is totally unacceptable. The hotel staff was overall unpleasant even when checking out. They were just minding their own business and talking among themselves. I said, “bye, have a good day” when I checked out and the hotel receptionist replied nothing. Not even a smile. Perhaps they are underpaid and hate their job. But this is unacceptable. Now, before the hotel posts their template reply to contact them via their phone, don’t bother. This review has everything you need to know. No need to expect me to review elsewhere or contact your phone number. The water in the room is $2/bottle, even for the members. Only Gold platinum members get it free. Double tree is known for its welcome cookies. I didn’t get those. Perhaps those guards ate mine. Close to UTSA main campus. That is why stayed here. Next time, I won’t. I would rather stay in Motel 6 or an actual military camp.

Jun 14, 2025 · Pradeeban Kathiravelu

I stayed here overnight on a work trip. The lobby and the restaurant are beautiful and inviting. The rooms are nice enough, though they are a bit dated and in some cases in a state of ill repair—see video of issues with bathroom sink faucet. It is great to find a place that has rooms with balconies. Yes, I would stay here again, although I would want to inspect my room first.

Apr 14, 2025 · A.T. Green

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