Hotels Near Of MeTexasBexar CountySan AntonioSan Antonio International Airport VicinityNorthwest Loop 410
611 Northwest Loop 410, San Antonio, TX 78216, USA
On 5/17/25 I had the worst experience with them. I got in very late due to the dust storm in Chicago. I was able to call before I arrived. I attempted to have my stay reinstated which they agreed but tried to charge me again. I only wanted to stay the remainder of my stay(4:30 am- check out) . Ashley who was visibly annoyed because I wouldn’t pay again preceded to get a snippy . I begged her not to do that because I was extremely tired and not in the mood also. Ashley preceded to help another patron while ignoring me. So I asked her was she gonna just kiss that patron balls in front of me . I shouldn’t have said it but I was tired. She called security which informed me since I wouldn’t pay again have a short stay I should’ve went to a motel instead. I didn’t ask him how I should spend my money. The security guard then proceeded to explain that reinstate doesn’t mean to make active again. I’m a gold member and that stay was the worse ever. I was informed I could sit in the lobby till the manager arrives at 8 am , it was 5 am roughly. I did when at 7:25am they finally offered me a room which was too little too late. But the lady did apologize for Ashley and offer food and drinks. The manager was also very nice and offered me a room, food , apology and etc . I appreciated her customer service. Ashley should quit or be fired . As for the security guard he should probably buy a dictionary and actually learn how to be professional.
Howdy, Texans! When your travels bring you to San Antonio, whether for business, a family getaway, or even a local event, finding a hotel that combines comfort, convenience, and excellent service can significantly enhance your experience. Today, we're focusing on the DoubleTree by Hilton San Antonio Airport, a well-known name in hospitality that aims to provide a welcoming stay for all its guests. Let's delve into what makes this hotel a noteworthy option right here in the heart of San Antonio.
The DoubleTree by Hilton San Antonio Airport is a full-service hotel that embodies the brand's commitment to warm hospitality, starting with their signature warm chocolate chip cookie welcome upon arrival. This 3.5-star property is designed to cater to both business and leisure travelers, offering a blend of comfortable accommodations and a comprehensive array of amenities. With 384 guestrooms spread across 13 levels, the hotel has a substantial capacity to host individuals, families, and even large groups for events and conferences. The hotel's interior is typically well-maintained, featuring a pleasant lobby, on-site dining options, and recreational facilities. While individual experiences can vary, the DoubleTree by Hilton brand generally upholds standards of cleanliness and guest satisfaction. This particular location aims to be a convenient and reliable choice for those visiting San Antonio, especially given its strategic proximity to key city points. It strives to create an inviting atmosphere where guests can relax and enjoy their stay, supported by a team dedicated to service, as often highlighted by those who appreciate attentive management and professional interactions.
The DoubleTree by Hilton San Antonio Airport is ideally situated at 611 Northwest Loop 410, San Antonio, TX 78216, USA. This address places it directly on Loop 410, a major interstate loop that encircles the city, ensuring excellent accessibility to virtually any part of San Antonio.
As its name suggests, a primary advantage of this hotel is its exceptional proximity to the San Antonio International Airport (SAT), which is only about two miles away. This makes it an incredibly convenient choice for air travelers, with a complimentary 24-hour roundtrip airport shuttle service further enhancing ease of transit. For those arriving by car, the direct access from Loop 410 streamlines the journey from all directions.
Beyond airport convenience, the hotel's location is also highly beneficial for shopping and entertainment. It sits directly across the highway from the renowned North Star Mall, home to over 200 specialty stores, restaurants, and the famous "world's largest cowboy boots." The nearby Park North shopping and entertainment center, which includes a comedy club and cinema, adds to the leisure options. Within a short drive, guests can also reach the Alamo Quarry Market. For major San Antonio attractions, the hotel offers a complimentary area shuttle service within a 3-mile radius, and downtown San Antonio, including the historic Riverwalk and The Alamo, is easily accessible via a short car ride (approximately 8-10 miles). This central and well-connected location ensures that guests have convenient access to both essential services and popular tourist destinations, making it a strategic base for exploring everything San Antonio has to offer.
The DoubleTree by Hilton San Antonio Airport provides a comprehensive range of services and amenities designed to enhance guest comfort and convenience, reflecting the brand's commitment to a full-service experience:
The DoubleTree by Hilton San Antonio Airport offers several standout features and highlights that contribute to a memorable stay:
As a Hilton property, DoubleTree by Hilton San Antonio Airport frequently participates in Hilton's global promotions and offers, in addition to property-specific deals. It's always recommended to check the official Hilton website or call the hotel directly for the most current and comprehensive list, but common types of promotions include:
To ensure you receive the best possible rate and take advantage of any current special offers, it is highly advisable to book directly via the Hilton website or by calling the DoubleTree by Hilton San Antonio Airport.
For direct inquiries, reservations, or any further information about your stay at the DoubleTree by Hilton San Antonio Airport, you can reach them through the following:
The hotel's team can assist you with booking, provide details on amenities, and answer any questions to ensure a smooth visit.
For Texans, particularly those in and around San Antonio, the DoubleTree by Hilton San Antonio Airport offers more than just a convenient stopover for air travel; it's a versatile destination suitable for a variety of local needs. If you're planning a "staycation" that involves serious retail therapy, its direct proximity to North Star Mall and Park North makes it an ideal base – you can shop 'til you drop and simply cross the highway to relax. For families attending events or visiting attractions on the city's north side, the free area shuttle and easy access to Loop 410 mean less time stuck in traffic and more time enjoying San Antonio's offerings.
Consider also those times when family or friends are visiting from out of town. This hotel provides a comfortable and well-equipped place for them to stay, especially if they're flying in, and offers amenities like the outdoor pool and on-site dining that can enhance their visit. While a specific negative experience highlighted in a review regarding an interaction with a night staff member is unfortunate, it's balanced by positive remarks about the hotel's cleanliness, comfortable beds, and notably, the professionalism and helpfulness of management and other staff who are dedicated to resolving issues. This indicates a commitment to guest satisfaction that can provide peace of mind. For a local seeking a convenient, amenity-rich, and generally well-regarded hotel experience in a prime San Antonio location, the DoubleTree by Hilton San Antonio Airport stands out as a strong choice for both leisure and practical stays.
611 Northwest Loop 410, San Antonio, TX 78216, USA
On 5/17/25 I had the worst experience with them. I got in very late due to the dust storm in Chicago. I was able to call before I arrived. I attempted to have my stay reinstated which they agreed but tried to charge me again. I only wanted to stay the remainder of my stay(4:30 am- check out) . Ashley who was visibly annoyed because I wouldn’t pay again preceded to get a snippy . I begged her not to do that because I was extremely tired and not in the mood also. Ashley preceded to help another patron while ignoring me. So I asked her was she gonna just kiss that patron balls in front of me . I shouldn’t have said it but I was tired. She called security which informed me since I wouldn’t pay again have a short stay I should’ve went to a motel instead. I didn’t ask him how I should spend my money. The security guard then proceeded to explain that reinstate doesn’t mean to make active again. I’m a gold member and that stay was the worse ever. I was informed I could sit in the lobby till the manager arrives at 8 am , it was 5 am roughly. I did when at 7:25am they finally offered me a room which was too little too late. But the lady did apologize for Ashley and offer food and drinks. The manager was also very nice and offered me a room, food , apology and etc . I appreciated her customer service. Ashley should quit or be fired . As for the security guard he should probably buy a dictionary and actually learn how to be professional.
May 31, 2025 · cleo 2212I had issues at check-in since I booked through a 3rd party (this doesn't happen at other hotels). The rooms were good. The lobby was nice. Starbucks personnel was not present at 730am so I had to go to desk to inquire about their wearabouts-- getting my coffee finally, but delayed.
May 26, 2025 · Kelli DerumRoom was clean and comfortable. With less frequent housekeeping-larger or at least 2 trash cans would be helpful. Our room only had one small one. No outlet upgrades or extended outlets to plug in phones and chargers. This should be the minimum done if room renovations are not affordable. Front desk was very helpful and friendly. Inside and outside parking was easy and free. Good location for an easy drive to the river walk, the Alamo and the Missions without the expense of staying downtown.
Mar 28, 2025 · Kit AndersonUpdate: was on my way to check in after driving 5hrs only to find out that the manager canceled my wife's hotel room for that day and that we are no longer allowed at the hotel what a disgusting human being the manager should be fired immediately definitely not qualified for management!!!! All for posting pics of the problems apparently they don't want honest truthful reviews so if management doesn't like your reviews be prepared to be banned even if you're a 10yr DIAMOND MEMBER will be calling lawyers tomorrow about the matter. My other 2 experiences were ok, the last 1 was horrible, the worst check-in of any ever in my life all 3 stays were in the last 2 weeks, the same lady that checked me in on the first stay and the last one horrible disposition no smile and a bad attitude I think she might be a DEI hire if you know what I mean, she would not check me in with the Hilton card on file the same card I've used as a diamond member for 9yrs even though she did it about 10 days before and so did the other gal 5 days before, and the manager wouldn't do it either after 9yrs all of a sudden my wife has to be there so ridiculous. Room are ok nothing special the last one they said was an upgrade, the upgrade was done days before check-in, the tiny like 22inch TV by the bed would not connect to any channels, the ac every time it would kick on would make a horribly loud noise that would wake me up every time it kicked on, it would last a few seconds, the floor in the bathroom under the air intake of the ac was constantly wet coming from that vent, vent had a green stain on it as this has been going on for quite some time. Low grade fixture in shower with low pressure. Ended up having to lay down and watch TV on the couch. The only good thing and people were working the restaurant and bar they made a few hours of fun and enjoyment. I did know about the TV and the ac noise until around 10pm told the front desk they offered no solution or anything and i didn't notice the water from the ac until even later i told them in the morning they said they would write a maintenance ticket about it and something about giving me points but they had to ask the manager I said I wouldn't hold my breath as she is also completely worthless like the DEI hire it's been 2 days and nothing has happened doubt it ever will. Will not ever recommend until they upgrade the rooms and some of the hotel staff then maybe we are considering checking out Marriott. Also loud road noise from highway bringing earplugs. REPLYING TO THE REPLY: The fact that you're defending an employee who picks and chooses when, and too who, they feel like enforcing company policy, as you stated, it is appalling, and brings into question your qualifications, like I said there wasn't a problem with it a few days before, and about 10 days before from the same employee they both did not follow, as you stated, company policy, that alone is a huge red flag on supposed qualifications. 2nd anyone in the hospitality and/or customer service industry that doesn't give you a friendly smile with a warm greeting followed by, HOW MAY I HELP YOU, as the face of your company/hotel are the very basic must have qualifications, that this employee simply doesn't possess, instead you have a employee that looks and acts like they don't like/enjoy their job as they act like serving you is somehow an inconvenience to them and their day for the job they were hired for. Hopefully in the future, the company hires qualified employees that love their job with at least the basic requirements of making the experience an enjoyable uplifting warm and friendly interaction that puts a smile on your guests face/faces 😊 should have everyone take a lesson from the two restaurant/bar employees working that night that's the enjoyable warm friendly experience people expect. Thanks for your time.
May 29, 2025 · Michael GehrThey put me in a room next to one under maintenance so I woke up to drilling and hammering. Also had no hot water. Bed wasn't bad, room was clean and the AC worked, so 2 stars.
Jun 17, 2025 · Dj Smithsonian
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