Hotels Near Of MeSouth CarolinaGreenville CountyGreenvilleRiverplace
250 Riverplace, Greenville, SC 29601, USA
We had a great one night at the hotel. The location was the best! So nice to be on the trail and overlook the city. We needed help while there and Karsen at the front desk and Julio from maintenance were both terrific! They were so kind and helpful! Couldn’t ask for more.
Hello, South Carolina locals! When you're planning a trip to Greenville, whether for a romantic getaway, a family adventure, a business conference, or simply to explore the vibrant heart of our beloved Upstate, choosing the right accommodation can significantly enhance your experience. Today, we're shining a spotlight on the Embassy Suites by Hilton Greenville Downtown Riverplace, a hotel that promises an elevated stay right in the thick of Greenville's most beloved attractions. As residents of the Palmetto State, we understand the desire for quality, convenience, and a truly enjoyable experience when we travel within our own borders, and this article is designed to give you a clear, engaging, and factual overview of this prominent Greenville hotel.
Embassy Suites, a distinguished brand within the Hilton portfolio, is renowned for its all-suite accommodations, complimentary made-to-order breakfast, and evening reception. The Greenville Downtown Riverplace location embodies these brand hallmarks while offering the added charm of being situated directly on the picturesque Riverwalk. This hotel aims to provide a premium experience, offering more space and value than a standard hotel room, along with a suite of amenities designed for both relaxation and productivity.
In this article, we'll dive into the specifics of the Embassy Suites by Hilton Greenville Downtown Riverplace. We'll explore its exceptional location, which grants unparalleled access to the city's key highlights. We’ll also detail the comprehensive services and features you can anticipate during your stay, discuss any potential promotions, and provide essential contact information. Our goal is to equip you with balanced and factual details, drawing from publicly available information and insights from real customer reviews, so you can make an informed decision about your next visit to Greenville's vibrant downtown.
The location of the Embassy Suites by Hilton Greenville Downtown Riverplace is arguably one of its strongest selling points. Situated at 250 Riverplace, Greenville, SC 29601, USA, the hotel boasts a prime spot directly on the Reedy River, making it an integral part of the highly sought-after Riverplace development.
This means guests are literally steps away from some of Greenville's most iconic attractions. The hotel overlooks the Reedy River and is positioned directly along the popular Swamp Rabbit Trail, perfect for leisurely strolls, bike rides, or morning runs. Falls Park on the Reedy, with its stunning Liberty Bridge and waterfall, is a mere five-minute walk. The Peace Center for the Performing Arts, a cornerstone of Greenville's cultural scene, is also just a short walk away, offering easy access to Broadway shows, concerts, and other live entertainment.
Beyond the immediate riverfront attractions, the hotel's downtown location places guests in the heart of Greenville's bustling culinary and retail scene. Main Street, with its diverse array of restaurants, boutiques, and art galleries, is easily explorable on foot. For those arriving by car, the hotel offers covered valet parking for a fee ($28 per day with in/out privileges) within the Riverplace Garage, which is owned and managed by the City of Greenville. It's important to note that self-parking is also available in the same city garage (approx. $7 per day with in/out privileges), but the hotel itself may only offer valet. This excellent accessibility, combined with the walkability of downtown, makes it incredibly convenient for both leisure and business travelers looking to immerse themselves in Greenville's charm.
Embassy Suites by Hilton properties are designed to provide a comprehensive and comfortable experience with a focus on added value for guests. At Embassy Suites by Hilton Greenville Downtown Riverplace, you can generally expect the following premium services:
The Embassy Suites by Hilton Greenville Downtown Riverplace stands out with several key features and highlights that enhance the guest experience:
As a Hilton brand, Embassy Suites by Hilton Greenville Downtown Riverplace frequently participates in a wide array of promotions and special offers designed to provide extra value to guests. While specific deals can vary based on season and demand, here are common types of promotions you might find:
To discover the most current and relevant promotions for Embassy Suites by Hilton Greenville Downtown Riverplace, it is always recommended to visit the official Hilton website for this specific hotel or call them directly. They will have the most up-to-date information on any active deals that could apply to your stay.
For reservations, inquiries about amenities, or any other questions you may have regarding your stay at Embassy Suites by Hilton Greenville Downtown Riverplace, here's how you can get in touch:
Calling the hotel directly can provide immediate answers regarding room availability, specific policies, and any current promotions. Given some guest feedback, it's particularly advisable to confirm details like parking procedures and any ongoing charges to ensure a smooth experience.
For us South Carolinians, when we visit Greenville, we seek an experience that combines the city's charm with comfortable and convenient lodging. Embassy Suites by Hilton Greenville Downtown Riverplace is exceptionally well-suited for locals, particularly those looking for a premium downtown experience.
Its unparalleled location directly on the Swamp Rabbit Trail and within steps of Falls Park and the Peace Center is a major draw. For a local weekend getaway, a family trip to enjoy downtown attractions, or even a staycation, the ease of walking to dining, entertainment, and natural beauty is a huge advantage. The spacious two-room suites offer more room to spread out than typical hotel rooms, which is great for families or those just wanting extra comfort. The complimentary made-to-order breakfast and evening reception add significant value, making the stay feel more inclusive and luxurious without hidden costs. The unique rooftop bar and the indoor saltwater pool also provide excellent on-site amenities for relaxation and enjoyment.
While some recent customer reviews have highlighted concerns regarding potential issues with unauthorized charges, resolution of billing disputes, and occasional noise from the rooftop bar, it's important to weigh these against the overwhelmingly positive feedback on the hotel's prime location and the helpfulness of specific staff members. For locals, being aware of potential parking nuances (city garage vs. valet) and verifying any charges upon check-in can help mitigate issues. Overall, if you're looking for a hotel that offers a fantastic downtown Greenville experience with spacious accommodations and value-added amenities in a vibrant setting, Embassy Suites by Hilton Greenville Downtown Riverplace remains a highly appealing choice for our fellow South Carolinians.
250 Riverplace, Greenville, SC 29601, USA
We had a great one night at the hotel. The location was the best! So nice to be on the trail and overlook the city. We needed help while there and Karsen at the front desk and Julio from maintenance were both terrific! They were so kind and helpful! Couldn’t ask for more.
Apr 17, 2025 · miss alice virginia3 stars for location only. I hate to leave bad reviews but hopefully it will save the next guest. This property will take zero Accountability for any inconvenience they caused you. Maybe I should have read the reviews first. But to have me standing in the lobby for over an hour about an unauthorized charged the hotel decided to place on my account is crazy. Then to gas light me and say it will be released in 3 to 5 business days only for that to change to we dont know when the hold will get released is beyound me. Its the principle if Hilton continues to scam their guest like this they do not have to worry about me utilizing another property.Beware the 7th floor reaks of urine, the roof top bar music is heard blasting through your window at night, light in main bed room was broke, and I had to request my lil 2 waters each day and upon checking in which is not the Hilton way in my eyes. The parking is a whole diffrent story. But if you want to be close to the river walk the location is great and so are the breakfast staff. Thats all I got, im done with Hilton for now, talk about leaving a bad taste in your mouth!
Apr 29, 2025 · T HamiltonWe booked the downtown location by mistake instead of the Verdae Blv location (Verdae which we had many other times in the past and always had a good experience.) The rooms were great clean and comfortable. The front desk lady was very rude and was clearly in a bad mood. After spending the day walking and shopping, we just wanted rest. We were exhausted and wanted to sleep after 10pm music just went on and on like a disco. I called the front desk and was told by 11 the music will be off because it’s coming from the Ruth Chris restaurant and Quiet hours start at 11pm. Well is 11:30pm it’s still going and my kid and I are wide awake. We stayed in room 703. If you want peace at night avoid this side of the hotel. We will not make the Embassy downtown mistake again. The morning front desk lady was apologetic and she seemed very sincere.
Apr 13, 2025 · Abeliza FloresIncredibly disappointing experience. We came at check in time, 4pm and were told we would have to wait until 4:45. Didn’t even offer to hold our bags after we paid for valet. After we waited, we were told it would be longer but not given a time. We left and called back at 6 pm. We’re finally told our room was ready after we called (they said they would call us). Checked in at 6:59 since we went to dinner when our room wasn’t ready. We were then told the reception was done at 7 so we couldn’t do it. Pool was out of order. Balcony overlooked a poorly done rooftop mural and incredibly loud air conditioners. Don’t waste your money. Terrible customer service. Terrible experience.
Apr 20, 2025 · Dara DelancyWe stayed over Easter weekend and had high hopes based on the location and Hilton brand. There were definitely some highlights, but also a few deal breakers. The good: The location is amazing, we valeted the car when we arrived and didn’t need it again until we left. We walked everywhere, as the hotel is right in the middle of downtown Greenville. The room was spotless. We brought disinfecting wipes expecting the usual, but everything was perfectly clean. Service was excellent, considering what the staff was up against. At check-in time on the Friday of a holiday weekend, there was only one person working the front desk. Just one. He was handling a line of at least six guests in front of us, with incredible patience, kindness, and professionalism. Hats off to him, but the hotel should absolutely staff better during peak hours. Every other team member we encountered, from the bartender to housekeeping, was friendly and helpful. The not-so-good: The departure experience was chaotic. Per valet instructions, we called the front desk at 6 a.m. to request our car if we needed it before 7. A woman answered and clearly understood we were coming right down to get our key. But when we arrived just five minutes later, no one was at the front desk. My husband waited for quite a while, even wandering behind the desk in search of someone, while I sat outside with the luggage, completely unsure of what was going on. Eventually, a staff member casually strolled through the lobby, barely acknowledging us, and vaguely called out that the valet was “rushing” to get our car — then kept walking. There was no communication, no staff presence, and no indication anyone was working. It was a confusing, frustrating way to start our day. The happy hour was another example of understaffing. There was only one bartender trying to serve a really long line of guests in a packed lobby. She was doing her best and was very friendly, but clearly overwhelmed. For a full hotel, this wasn’t nearly enough support. The biggest issue was the bed. It was so uncomfortable that my husband gave up and slept on the loveseat the second night. I tried sleeping in the middle of the bed but still couldn’t get comfortable. My husband spends 150–200 nights a year at Hilton properties (he is Diamond), and this was the first time he’s ever ditched the bed. That’s saying something, and it’s the reason we’ll try the Hampton Inn next door on our next visit. We also never got to try the breakfast. The area was overwhelmed both mornings with at least 25 people in line at any given time, and no place to sit if you did manage to get breakfast. TLDR It is a great location, the room was clean and the staff was friendly. However, poor staffing during key times, a rock-hard bed, inability to enjoy "complimentary breakfast", the chaotic valet pickup/checkout process and not being able to enjoy the complimentary breakfast made this a three star experience. Update after management response: I appreciate that the hotel responded, but I found the reply disappointing. It was a generic message that didn’t address a single specific issue I raised—like the bed quality, inadequate staffing at check-in and happy hour, the valet confusion, or the overcrowded breakfast. I doubt Terra even read the review. This type of indifference shows an unwillingness to recognize the issues, and therefore, nothing will likely change. It also reinforces my decision to try one of the many other hotels in downtown Greenville. (There is a Hampton Inn next door the looks newer and nicer, and there's also a Marriott Courtyard that looked amazing!) Because of the dismissive, canned response—which feels like a slap in the face to a loyal Diamond member—I’m lowering my rating to one star.
May 05, 2025 · Annie K
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