Extended Stay America - Chicago - Elgin - West Dundee ico

Extended Stay America - Chicago - Elgin - West Dundee

Hotels Near Of MeIllinoisKane CountyWest DundeeMarriott Drive

2185 Marriott Dr, West Dundee, IL 60118, USA

2.0

After my experience and reading the reviews on here, don’t believe these bogus replies that management writes on here. I stayed here for a couple days because I am having work done on my home. While Checking out the manager Sam was making phony charges and accusing everyone of smoking. ($250 fine) She didn’t want to give anyone a deposit back. The cleaning people are terrible. They had to change my room because there were bugs under the blankets. My TV did not work and the fridge didn’t work. The whole building stinks like smoke and they accuse everyone of smoking. These people are money hungry and scammers. They say they cannot refund money and act like it’s so hard but they can easily do it they just want to rob every guest.

Carmen Gomez
  • Overview
  • (847) 608-6320
  • www.extendedstayamerica.com

Extended Stay America - Chicago - Elgin - West Dundee Introduce

For residents of Illinois, sometimes a simple overnight stay just isn't enough. Whether you're in the midst of a home renovation, relocating for work, or hosting family for an extended period, the need for a comfortable, functional "home away from home" is real. Extended Stay America - Chicago - Elgin - West Dundee is designed to meet these specific needs. This type of accommodation offers more than a traditional hotel room; it provides a suite with the essential comforts of an apartment, giving local travelers the flexibility and amenities needed for a longer stay. It's a practical solution for those who require more than just a bed for a few nights, providing a space where you can truly live and work.

The hotel aims to provide a functional and independent living experience. The core concept is to offer a basic but fully equipped space where guests can maintain a sense of routine. This includes the ability to cook their own meals and handle their own laundry, which are key features of an extended stay. However, recent public feedback about this particular location points to significant management and maintenance challenges. Customer reviews highlight a manager's alleged difficult behavior regarding deposits and refunds, as well as accusations of unfair fines and a lack of cleanliness, including reports of bugs. These reviews suggest that the on-site management and the state of the property have raised serious concerns among guests. It is important for potential guests to be aware of these reported issues. While the brand concept is built around convenience and comfort for long stays, a number of recent guests have expressed that their experiences did not align with these expectations.

The location of Extended Stay America in West Dundee is a major benefit for people living in Illinois. The hotel is situated at 2185 Marriott Dr, West Dundee, IL 60118, USA. This address places it in a highly convenient area, easily accessible from major roads like Interstate 90. Its proximity to the interstate makes it a straightforward drive from various points in the Chicagoland area, which is a crucial factor for local travelers who want to avoid complicated navigation. The hotel is located in a cluster of other hotels and businesses, making the area easy to find and well-known.

Furthermore, the location is a great base for exploring the surrounding areas and for handling daily tasks. The hotel is near a variety of shopping centers, restaurants, and corporate offices, which is ideal for both business travelers and families. Nearby attractions include the Grand Victoria Casino and the popular shopping and entertainment districts in Elgin. For those with work in the area, the hotel is also a short drive from major business parks and facilities. The area's robust infrastructure and commercial development provide guests with all the necessary conveniences, from grabbing a quick meal to doing some shopping. This combination of easy highway access and nearby amenities makes the hotel a practical choice for anyone traveling or staying in the region.

Extended Stay America - Chicago - Elgin - West Dundee is designed to offer a variety of services that are essential for long-term stays.

  • Fully Equipped Kitchens: Every suite includes a fully equipped kitchen with a full-size refrigerator, stovetop, and microwave. This key feature allows guests to prepare their own meals, which is a major cost-saver and convenience for extended trips.

  • Free High-Speed Wi-Fi: The hotel provides complimentary high-speed wireless internet access in all suites and public areas, ensuring that guests can stay connected for work, school, or entertainment.

  • On-site Guest Laundry: The facility includes on-site laundry machines, which is an invaluable service for long-term guests. This allows you to do your own laundry, maintaining a sense of normalcy during your stay.

  • Free Grab-and-Go Breakfast: A complimentary grab-and-go breakfast is offered each morning, providing a simple but convenient way to start the day without having to cook or find a restaurant.

  • Pet-Friendly Rooms: The hotel has a pet-friendly policy, which is a huge plus for locals who need to travel with their furry family members. This allows guests to avoid the stress and cost of finding a pet sitter or boarding facility for an extended period.

  • On-site Fitness Center: For guests who want to stay active, there is a 24-hour on-site fitness center available for use.

The key features and highlights of this extended stay hotel are what make it a consideration for local residents. These elements are centered on providing the necessary tools for a long-term, self-sufficient stay.

  • Suite-style Rooms: The spacious suites are a highlight, offering more than just a standard hotel room. With separate living, sleeping, and kitchen areas, they provide a more comfortable and practical living space for long stays.

  • Cost-Effective for Long Stays: The hotel offers a "Stay Longer. Save More." program, with discounts on nightly rates for stays of seven or more nights. The fully equipped kitchens also contribute to significant savings on dining expenses.

  • Proximity to Business and Leisure: Its location near major highways and a variety of local businesses and attractions makes it a convenient hub for both work and play, which is highly beneficial for local travelers.

  • Essential Amenities for Living: The combination of a kitchen, free Wi-Fi, and on-site laundry facilities provides the basic necessities for a comfortable and independent extended stay, which can be a relief during a temporary relocation or a home emergency.

  • Flexibility: The hotel's focus on extended stays provides a flexible alternative to apartment rentals, with no long-term lease commitments or utility setup hassles.

For those who want to get in touch with Extended Stay America - Chicago - Elgin - West Dundee, the contact information is provided below.

Address: 2185 Marriott Dr, West Dundee, IL 60118, USA

Phone: (847) 608-6320

In conclusion, Extended Stay America in West Dundee is a viable option for Illinois locals who require long-term lodging. The concept of an extended stay hotel is inherently suitable for a variety of local situations, from home renovations to temporary work assignments, as it provides a practical and cost-effective alternative to a traditional hotel. However, it is crucial for potential guests to be mindful of the public reviews and reports of significant customer service and cleanliness issues at this specific location. The convenience of having a kitchen, laundry facilities, and a pet-friendly policy in a well-located area remains the primary draw. For locals who are weighing their options for an extended stay, it is important to consider both the benefits of the hotel’s business model and the concerns raised by other customers to make an informed decision.

The hotel’s focus on providing a "home away from home" for longer stays can be a great asset, but the experience is heavily dependent on management and the condition of the property. The best approach for a local traveler would be to do thorough research and perhaps consider the information from all available sources before booking an extended stay at this location.

Extended Stay America - Chicago - Elgin - West Dundee Photos

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Extended Stay America - Chicago - Elgin - West Dundee 4
Extended Stay America - Chicago - Elgin - West Dundee 4
Extended Stay America - Chicago - Elgin - West Dundee 4
Extended Stay America - Chicago - Elgin - West Dundee 4
Extended Stay America - Chicago - Elgin - West Dundee 4
Extended Stay America - Chicago - Elgin - West Dundee 4
Extended Stay America - Chicago - Elgin - West Dundee 4
Extended Stay America - Chicago - Elgin - West Dundee 4
Extended Stay America - Chicago - Elgin - West Dundee 4

Extended Stay America - Chicago - Elgin - West Dundee Location & Map

2185 Marriott Dr, West Dundee, IL 60118, USA

Reviews

After my experience and reading the reviews on here, don’t believe these bogus replies that management writes on here. I stayed here for a couple days because I am having work done on my home. While Checking out the manager Sam was making phony charges and accusing everyone of smoking. ($250 fine) She didn’t want to give anyone a deposit back. The cleaning people are terrible. They had to change my room because there were bugs under the blankets. My TV did not work and the fridge didn’t work. The whole building stinks like smoke and they accuse everyone of smoking. These people are money hungry and scammers. They say they cannot refund money and act like it’s so hard but they can easily do it they just want to rob every guest.

Apr 21, 2025 · Carmen Gomez

I had been staying here quite a while because my apartment had a fire. I can say I spent well around 20k because I pay for the 2 bedroom for my family. There is a limit to stay 21 days and I booked 22. The manager “Sam” did not want to refund me after telling us to leave. So I called corporate and they told me that they honor all refunds before 5pm. She refunded me. After 48 hours my husband booked again. Then she opens my room door in the morning, I am without clothes she is telling me to check out. I told her that my husband was in the office paying another day. She takes his money and then AFTERWARDS tells him that him and our children can stay but I need to leave. I went to the office where there was a line of people not getting cash deposits back or refunds. The police were called on the man in front of me so I asked them to stay for me. She played clueless and said the computer said I was banned from the area. Police looked up my information and said I am not banned from there and when I called corporate in front of police they said that the manager “Sam” who was playing dumb is the one who banned me. I have a police report by police and they also have body cam footage. And I am reporting with BBB. We went to a nearby ES that was very nice and they said that Sam banned me, my husband, and my children from the hotels. So she clearly had to have put some sort of lie all because she didn’t want to refund one night or let me stay. Woodspring has been so much nicer to my family and I. We were loyal customers for almost a year to extended stay but the new managers are very mean people to their guests. Like I said I have my police report and I have my report # and the officers also have the body cam footage. This manager makes up anything to get people in trouble and I’ve already reached out to BBB about this business. PART 2: since this doesn’t allow me to reply to the hotel on here. What they are saying is completely false. So I will pursue with my police report and get legal counsel. The time the police arrived was at that time and it would make no sense that you would take my husbands money for another day and then Ban him at the same time, and how would you have my information to ban me if I wasn’t registered? I’m not sure if you are aware because most likely you are not, I work night shift and even if I wasn’t registered the night before I did not stay there, my family did. I think you must be forgetting that I have a voicemail from January about your disagreeing to return my refund after you took my money and banning me because you were forced to issue a refund from corporate. I think the other reviews for your establishment speak for itself. Your family is crooked and thieves and your business is not going to do well. I had a line of people in front of me asking for refunds. I had stayed there even before your new management and it was much cleaner and the staff was nice before new management arrived. Apparently now there is bedbugs and no one is happy in this hotel. You can comment and make excuses to all these horrible reviews but The reviews speak for themself.

Apr 21, 2025 · Monica Saldana

The worst place I've ever stayed. It's ran by Indians so don't expect any cleanliness and they charge for everything. You can't get more than 3 towels at a time. They don't offer housekeeping service. West Dundee is in the middle of nowhere. You have to pay extra for better Internet. You have to request dishes and utensils. The rooms are bare. They don't have comforters especially in a cold state. My family and I will never stay at another extended stay again. Be aware and stay away.

Apr 06, 2025 · Sana Olia

Front desk person Gustavo is extremely arrogant. Rooms don't have blanket and he is straight face saying they are out of blankets. This is not acceptable. They are not charging us less for this right? 125 dollar per room per day is not less amount we paid for this hotel in West Dundee. They mentioned that they will deliver the utensils in the room but Gustavo again said no. Owner should take an account that whatever they committed to, employees are not trained to follow that. They way Gustavo is behaving, it shows if we post this review there will be non co-operation and retaliation. We drove all the way from North Carolina and and spending sleepless nights with kids (7 years) and elderly people (80 and 72 years) travelled with us.

Jul 19, 2025 · Som K

I didn't know that this hotel was here! Now, I'm pretty sure that we have a new place to stay. Clean rooms, well maintained property, good mattress and pillow selection. There are 2 restaurants within walking distance, Alexander's for breakfast and lunch, and Bennigan's for lunch or dinner.

Jun 23, 2025 · Juan Gonzalez

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