Holiday Inn Express & Suites Delafield by IHG ico

Holiday Inn Express & Suites Delafield by IHG

Hotels Near Of MeWisconsinWaukesha CountyDelafieldGolf Road

3030 Golf Rd, Delafield, WI 53018, USA

4.0

I am deeply distraught by my recent experience at the Holiday Inn Express. I am an elite member who stays at your properties frequently and had an excellent stay here just a few days ago. However, tonight’s experience was shocking and unacceptable. Upon arrival, the desk attendant, who was wearing a mask (despite their ineffectiveness), informed me that with only three cars in the parking lot, the only room available was on the highway side—despite my request for a quieter room. When I asked for a manager or supervisor, he claimed none were available and that I could speak to someone in the morning. When I expressed my dissatisfaction and asked to check out so I could go to another hotel, the attendant bizarrely stated that he felt “uncomfortable” around me. Let me be clear: I was calm and not in any way aggressive, which the security cameras will confirm. His reaction was completely unprofessional, and I’m concerned that this individual may have personal issues or be under the influence of something. He even suggested calling someone, which was baffling and unnecessary given the situation. I find it odd that with only three cars in the lot and no other lights on, there were supposedly no alternate rooms available. This raises serious questions about how the property is being managed. I am left wondering if this encounter was politically or personally motivated, as it seemed discriminatory. Ultimately, I had to leave and drive to a Marriott, which is frustrating and inconvenient. I had colleagues staying here as well, but I will be recommending they switch hotels. I urge the manager to review this situation, contact me directly, and address the behavior of the front desk attendant. This is not the standard of service I expect from Holiday Inn Express, and it’s especially disappointing given how much I’ve enjoyed my previous stays.

Rob Carey
  • Overview
  • (262) 646-7077
  • www.ihg.com

Holiday Inn Express & Suites Delafield by IHG Introduce

For Wisconsin residents looking for a convenient and reliable place to stay in the Waukesha County area, the Holiday Inn Express & Suites Delafield by IHG is a well-known and practical option. Situated in the charming city of Delafield, this hotel provides a familiar and comfortable experience for a variety of travelers, from those visiting for a business trip to families enjoying a weekend getaway. It's part of a trusted brand, which means guests can expect a certain standard of service and amenities that make a trip more comfortable. The hotel's location is particularly appealing, placing guests right in the heart of the "Lake Country" area, known for its beautiful scenery, recreational opportunities, and local charm.

The city of Delafield itself is a delightful community, known for its blend of historic charm and modern conveniences. With a population of just over 7,000, Delafield offers a dense suburban feel with a high percentage of residents who own their homes. The area boasts a strong sense of community and is home to highly rated public schools, making it an attractive place for families. The local economy is robust, with a median household income that is significantly higher than the national average. The demographics of Delafield are predominantly white, with small but growing Hispanic and Asian populations, contributing to the community's diverse character. The city's rich history dates back to the 1840s, when it served as a stagecoach stop for travelers between Milwaukee and Madison, and it has since evolved into a vibrant residential and resort area centered around Lake Nagawicka.

Located at 3030 Golf Rd, Delafield, WI 53018, USA, the Holiday Inn Express & Suites is a prime example of convenience. Its position just off of Interstate 94 and Highway 83 offers easy on and off access, making it a simple stop for those traveling along this major corridor. For locals heading out of Milwaukee for a quick trip, the drive is only about 23 miles west. This accessibility is a significant benefit for both out-of-state travelers and Wisconsin residents who want a hassle-free journey. The hotel is surrounded by a variety of great shopping centers and restaurants, many of which are within walking distance, so guests don't have to drive far to find a meal or explore the local scene.

The hotel’s location also provides a great launchpad for exploring the beautiful surroundings. Delafield is part of the Kettle Moraine State Forest, and nearby attractions include Lapham Peak, which is the highest point in Waukesha County and offers an observation deck with breathtaking views. Nagawaukee County Park and Beach are also close by, providing opportunities for water-based recreation on Lake Nagawicka. For those interested in history and culture, the Hawks Inn & Delafield History Center, Ten Chimneys, and the historic St. John’s Northwestern Military Academy are all within a short driving distance. The hotel's proximity to these sites makes it an ideal base for a weekend of exploration.

The Holiday Inn Express & Suites Delafield is committed to offering a range of services that cater to the needs of its guests.

  • Accommodations: The hotel features 84 non-smoking rooms across three floors, with 18 of those being suites. All rooms have interior hallways and include a variety of amenities such as a desk, iron/ironing board, refrigerator, microwave, and coffee maker. The rooms are equipped with the new "Stay Smart" bedding and Showheads, providing a comfortable and inviting atmosphere.
  • Complimentary Breakfast: Guests can enjoy a complimentary hot Express Start Breakfast each morning. The breakfast buffet typically includes a variety of options such as eggs, pancakes, biscuits and gravy, and the brand's famous cinnamon rolls, providing a great start to the day.
  • Recreational Facilities: The hotel features an indoor swimming pool and a hot tub, providing a great way for both adults and children to relax and have fun. There is also a 24-hour fitness center with treadmills, elliptical trainers, and weight machines for guests who wish to stay active.
  • Business and Event Services: The hotel has a meeting room with space for up to 40 people, making it suitable for small conferences or gatherings. There is also a 24-hour business center available for guest use.
  • Guest Amenities: Other services include free high-speed WiFi, daily housekeeping, laundry facilities, a lobby fireplace, and a 24-hour front desk with multilingual staff.

Several key features and highlights distinguish the Holiday Inn Express & Suites Delafield.

  • Prime Location: The hotel's easy-on, easy-off access from I-94 and its proximity to restaurants, shops, and outdoor attractions are consistently highlighted by guests as a major plus.
  • Comfort and Cleanliness: The rooms are often praised for being clean, comfortable, and well-appointed, with many guests specifically mentioning the quality of the beds and the ample number of power outlets.
  • Excellent Breakfast: The complimentary hot breakfast is a popular feature, with guests enjoying the variety and quality of the offerings.
  • Friendly Staff: Reviews frequently mention the welcoming and friendly nature of the front desk staff and other employees, noting their attentiveness and helpfulness.
  • Accessibility: The hotel offers facilities for disabled guests, including wheelchair-accessible parking and a wheelchair-accessible registration desk.
  • Eco-Friendly Policy: The hotel has an eco-friendly policy, which is a detail that may be important to environmentally conscious travelers.

To get in touch with the Holiday Inn Express & Suites Delafield, here is the contact information.

Address: 3030 Golf Rd, Delafield, WI 53018, USA

Phone: (262) 646-7077

For locals in Wisconsin, the Holiday Inn Express & Suites Delafield is an excellent choice for a variety of reasons. It provides a reliable and familiar stay for those traveling for work, a comfortable and fun base for a family vacation, and a convenient location for anyone looking to explore the beautiful Lake Country area. Its proximity to major highways makes it a stress-free travel destination, while its friendly staff and clean, well-equipped rooms ensure a pleasant experience. The combination of its dependable services, family-friendly amenities like the indoor pool, and its prime location near both natural and cultural attractions makes it a highly suitable and practical option for a local getaway. It’s a place where you know what to expect in terms of quality and service, allowing you to focus on enjoying all that Delafield and the surrounding region have to offer.

Holiday Inn Express & Suites Delafield by IHG Photos

Holiday Inn Express & Suites Delafield by IHG 4
Holiday Inn Express & Suites Delafield by IHG 4
Holiday Inn Express & Suites Delafield by IHG 4
Holiday Inn Express & Suites Delafield by IHG 4
Holiday Inn Express & Suites Delafield by IHG 4
Holiday Inn Express & Suites Delafield by IHG 4
Holiday Inn Express & Suites Delafield by IHG 4
Holiday Inn Express & Suites Delafield by IHG 4
Holiday Inn Express & Suites Delafield by IHG 4
Holiday Inn Express & Suites Delafield by IHG 4

Holiday Inn Express & Suites Delafield by IHG Location & Map

3030 Golf Rd, Delafield, WI 53018, USA

Reviews

I am deeply distraught by my recent experience at the Holiday Inn Express. I am an elite member who stays at your properties frequently and had an excellent stay here just a few days ago. However, tonight’s experience was shocking and unacceptable. Upon arrival, the desk attendant, who was wearing a mask (despite their ineffectiveness), informed me that with only three cars in the parking lot, the only room available was on the highway side—despite my request for a quieter room. When I asked for a manager or supervisor, he claimed none were available and that I could speak to someone in the morning. When I expressed my dissatisfaction and asked to check out so I could go to another hotel, the attendant bizarrely stated that he felt “uncomfortable” around me. Let me be clear: I was calm and not in any way aggressive, which the security cameras will confirm. His reaction was completely unprofessional, and I’m concerned that this individual may have personal issues or be under the influence of something. He even suggested calling someone, which was baffling and unnecessary given the situation. I find it odd that with only three cars in the lot and no other lights on, there were supposedly no alternate rooms available. This raises serious questions about how the property is being managed. I am left wondering if this encounter was politically or personally motivated, as it seemed discriminatory. Ultimately, I had to leave and drive to a Marriott, which is frustrating and inconvenient. I had colleagues staying here as well, but I will be recommending they switch hotels. I urge the manager to review this situation, contact me directly, and address the behavior of the front desk attendant. This is not the standard of service I expect from Holiday Inn Express, and it’s especially disappointing given how much I’ve enjoyed my previous stays.

Jan 27, 2025 · Rob Carey

Stayed during Thanksgiving 2024. The location has easy access to all 4 directions of travel. My room was near the ice maker that made the noise. But the staff are friendly. I recommend to add vegetarian or non gluten and non pork options if possible for breakfast.

Jan 04, 2025 · joyfulmoment appreciate

It was a fantastic stay from beginning to end! The front desk staff were very nice and had great personalities. The housekeeping staff were super helpful and accommodating. The beds were very comfy, the bathroom was big and clean, sleeper sofa was comfy, and the giant was adjustable so you could turn it any direction. The pool and hot tub are super nice and clean. The hotel overall is nice and clean. The hotel is also very secure. Keycards are needed to get in everywhere. Great free breakfast included. We’ll definitely be back.

Jul 23, 2023 · David Britton

I recently stayed for a wedding weekend and needed a last minute reservation change to check in early. The front desk management was very accomodating and friendly. The rooms were immaculate, spacious and comfortable. Great location as well, plenty of stores and dining options within walking distance. One of the better hotel gyms ive seen, and good pool facilities as well. 10/10 Recommend.

Mar 05, 2024 · Brant Stanley

I brought my granddaughters here for a little get away for three days and we loved it! Being close to Milwaukee for our visit to the Zoo and other points of interest, it was a perfect location for us, including the nice choice of restaurants located near the hotel. I have to compliment every associate from the Front Desk to housekeeping that we met, were so nice, friendly and helpful. The room was great, the pool was so clean and the highlight of the stay for my granddaughters!! We look forward to our next get away and staying here! Thank you for helping us make memories!

Apr 19, 2023 · Victoria Harjung

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