Live In Lodge Extended Stay

Extremely Disappointed by Customer Service at Live-In Lodge (Tara Blvd) Especially by Staff Member Named Emerald I am the CEO and Founder of Blessing Bags of Warmth, a nonprofit organization based in Atlanta that assists families and individuals facing homelessness and crisis situations. Our organization regularly steps in to prevent evictions, provide emergency shelter, and support those experiencing housing instability. Recently, we were contacted about a client who had suffered a medical emergency and was rushed to the hospital. She was staying at what we initially believed to be the sister property on Memorial Drive, and we immediately mobilized to cover her hotel stay to prevent eviction during recovery. Upon realizing she was actually at the Live-In Lodge on Tara Boulevard, we quickly called the front desk to explain the situation and inform them that a member of our team was en route to make the payment in person. At this point, the client had already incurred a $79 late fee due to the 11:00 AM payment deadline and was told she would be evicted by 12:30 PM if the balance was not paid. While we understand policies and procedures, what followed was one of the most disrespectful and unprofessional interactions I’ve experienced in years of working with extended stays and emergency lodging facilities. Emerald, the staff member who answered the phone, responded with hostility and zero compassion. Her exact words were: “I don’t know what kind of deal you have going on at Haven Hotel, but we don’t do that s** here at Live In Lodge on Tara! I’m checking them out of the system So they are going to have to step out of their room. They’re going to have to repay the deposit if they can’t come and pay in the next 5 minutes.” I was absolutely stunned, not just by the language, but by the complete disregard for the reality that many of the guests staying in extended stays are already navigating hardship. This was not only unprofessional, but it was inhumane. To know that this client, who pays $350 per week, is subjected to such treatment is disturbing. The physical conditions of the hotel are already troubling. Questionable upkeep, lack of basic security responsiveness, and now, extremely poor customer service from staff who seem to forget that their guests are people, not problems. Our nonprofit works with dozens of extended stay hotels across metro Atlanta. This experience stands out as one of the worst we’ve ever encountered. We strongly encourage management to provide Emerald with immediate retraining or reconsider her placement in a customer-facing role. Guests, especially those in crisis, deserve compassion and professionalism, not condescension and verbal abuse. We hope this review prompts a deeper conversation about how vulnerable residents are treated and how service can, and should, be improved.

I WOULD HIGHLY RECOMMEND NOTSTAYING HERE!!!! They add fees for things that aren't a violation. The manager (Mary) wanted to upcharge me and tried to charge me for kids not staying in the room. Some how this was conveniently while her car was being snatched by the repo man. My room rate went from $421 for 8 nights to $559, this is with a $35 pet fee and a $35 fine for dish we just ate dinner out of. They are unprofessional and they will charge you what they see fit at the time.

I have and emotional support animal. And since January 11th the have forced me to pay for him. Under federal law I don't have to pay. Nor do I have to show paper work. As of Friday march 21 I have filed a lawsuit against this location for this violation. Also our rooms are to be cleaned once a week. I have a hidden camera in my room. They never clean. They just lay a peice of paper on the bed that says they did.

Okay, so after a week-long stay in this place, I learned a lot in a very short period! #1-They have an army-sized amount of cockroaches which seem to be this lodge's own "welcoming committee" seeing as though upon my initial entrance into the room, the roaches very quickly greeted me at the door & even asked if they could help me carry my bags 🙄🤦🏿‍♀️! #2- In addition to their $339/week rates, for absolutely the most ridiculous reasons, this place also shamelessly charges their guests the wildest, most excessive, & ever-changing "fines/fees" that (in my opinion) really should be CRIMINAL at the very least. Example: Weekly rent is due Fridays @11:30 am & you pay @11:35 am? Prepare to pay their mandatory "late fee" of an extra $50+ if/when you're MINUTES LATE yet still paying the SAME DAY ☺️. The signs shown on their office window list amounts of fines they charge for things like "Kids CAN'T be outside Mon-Fri from 9am-5pm" but also CAN'T be outside anytime after 7 pm on weekends-$75" etc. However, regardless of the $$ amounts shown, they do NOT abide by that & will charge guests MORE w/o explanation. Also, their housekeeping and maintenance staff speak ZERO English.

Careful about staying at this place because they have bugs, most of the heater and a/c units don't work and they will charge you for every little thing possible including toilet paper, which is supposed to be supplied. I thought the bad reviews were nonsense, but after staying a few nights and told just 2 days ago, Dec 23 that they would work with me, my wife and son on Christmas eve on when we got paid only to tell us to pay by 11 after being told we won't get our paychecks until 2 pm and they closed at 3, made me 1 1/2 late for work having to pack the room up unexpectedly, load my truck and all 3 of us rush to get dressed. This doesn't include the fact that I had told them on the 20th about the heat not working or the TV not working, was told maintenance would come look at it, which didn't happen until after we were told no payment by 11 then we had to leave. They have absolutely no compassion even for 5 yr olds to not be willing to wait a few hours, told me there would be a $35 late fee if it was after 11 and I told them that was fine. They don't care about anything but money. They don't deserve any business if they are willing to put 5 yr old child out in the cold instead of being patient and waiting a few hours for money that was guaranteed. I think they need a lesson in humility and to be greatly humbled. Worst experience I have ever had in my life. Not to mention that they caused my son to get so sick he threw up a few times because they are that lazy on "fixing " anything. The rooms should only be $30/night considering the quality.