Newport Hotel Group

Hotels Near Of MeRhode IslandNewport CountyMiddletownNewport EastJacome Way

28 Jacome Way, Middletown, RI 02842, USA

2.0

They own Ocean Mist on the Cape! The Worst! Management and Corporate NEVER respond or even attempt to make thins right!

Patricia B
  • Overview
  • (401) 845-0900
  • www.newporthotelgroup.com

Newport Hotel Group Introduce

For individuals and businesses searching for "Hotels Near Of Me" with a focus on distinctive properties and a strong regional presence, the Newport Hotel Group stands as a key player in the New England hospitality landscape. While its address at 28 Jacome Way, Middletown, RI 02842, USA, and contact number (401) 845-0900 (or +1 401-845-0900) refer to its corporate office, the Newport Hotel Group is not a single hotel but rather a family-owned real estate investment and management company that owns and operates a collection of unique hotels and resorts.

Environment and Scope: A Portfolio of Distinctive Properties

The Newport Hotel Group's strength lies in its diverse portfolio of properties spread across desirable locations in New England, and extending to Jackson Hole, Wyoming. Their collection is designed to offer guests "luxurious accommodations and an authentic sense of place." This means that when you consider a hotel under the Newport Hotel Group umbrella, you're not just booking a room, but an experience tailored to its unique environment.

Their properties are situated in a variety of picturesque settings:

  • Coastal and Beachfront Locations: Many of their hotels are nestled by the ocean or harbor, drawing nautical inspiration. Examples include properties on Cape Cod, Massachusetts, such as the Hyannis Harbor Hotel, Inn on the Square in Falmouth, Ocean Mist Beach Hotel & Suites in South Yarmouth, and Ocean Street Inn in Hyannis. They also manage the Nantasket Beach Resort in Hull, Massachusetts, the Ocean House Hotel at Bass Rocks in Gloucester, Massachusetts, and the Bristol Harbor Inn in Bristol, Rhode Island. These locations typically offer proximity to beaches, waterfront activities, and a relaxed seaside atmosphere.
  • Mountain Settings: For those seeking a different kind of natural escape, they also operate properties in mountainous regions, such as the North Conway Grand Hotel in North Conway, New Hampshire, which embodies a cozy, rustic splendor.
  • Other Unique Destinations: Their portfolio also extends to notable destinations like Jackson Hole, Wyoming, with the Snake River Lodge & Spa, indicating a broader reach for their distinctive approach to hospitality.

The corporate office in Middletown, Rhode Island, is centrally located in Newport County, on Aquidneck Island, positioning it strategically between the major cities of Portsmouth and Newport. This allows the group to effectively manage and oversee its widespread properties while being rooted in a hub of New England tourism.

Services and Features: Tailored Experiences Across a Portfolio

As a hotel management company, Newport Hotel Group focuses on delivering high-quality guest experiences across its distinct properties. While specific services and features vary by each individual hotel, the group's overarching philosophy emphasizes:

  • Luxurious Accommodations: Through careful design and renovations, their aim is to provide guests with comfortable and upscale lodging options that reflect the character of the location. This often includes attention to detail in room decor, amenities, and overall ambiance.
  • Authentic Sense of Place: Rather than a generic hotel experience, the Newport Hotel Group strives to integrate the local culture and environment into each property. This could manifest in architectural styles, regional cuisine offerings, or curated local experiences.
  • Experienced Management: The company prides itself on its experienced management team, with over 100 collective years of hotel and real estate expertise. This allows them to specialize in all facets of the hotel industry, from development and construction to daily operations.
  • Customer-Centric Approach: Their mission, as stated on their website, is to "enrich lives through service and value creation." They aim for superior guest service, a well-maintained and environmentally-conscious hotel environment, and outstanding employee morale.
  • Event Capabilities: Many of the properties within their portfolio are equipped to host events, from intimate gatherings to larger conferences and weddings, leveraging the unique settings of their locations.

Because it is a management group, the specific amenities like pools, restaurants, fitness centers, or pet-friendly policies would depend entirely on the individual hotel property under their management. For example, some of their hotels might offer beachfront access, while others could be in a quaint town setting or have extensive conference facilities. To understand the exact services for a specific stay, one would need to investigate the particular Newport Hotel Group property they are interested in.

Operational Focus and Philosophy: Guided by Purpose

Newport Hotel Group's success is deeply rooted in its operational philosophy, which is described as a "second-generation family business" with a "close-knit character." They emphasize a "hands-on approach" to management, with detailed controls to track the success of initiatives daily at each hotel. This operational rigor aims to ensure consistent quality and guest satisfaction across their diverse portfolio.

A significant aspect of their internal operations is their focus on their team. They believe a company is only as good as its team and strive to attract and retain superior talent. A notable point is that over 65% of their supervisory and management employees originally worked in other positions within the company, indicating a strong culture of professional growth and internal promotion. They also encourage entrepreneurial actions from their team members, which can translate into innovative guest experiences and responsive service.

From a business perspective, Newport Hotel Group is described as a dynamic, growth-oriented company committed to continuous capital reinvestment into their properties, ensuring they remain competitive and offer modern comforts while maintaining their unique charm. Their experience ranges from urban high-rise branded hotels to boutique resort properties, showcasing their versatility in the hospitality real estate market.

Promotional Information and Public Perception: Varied Experiences

The Newport Hotel Group, as a corporate entity, promotes itself as a collection of distinctive New England hotels that offer authentic experiences. Their official website serves as a gateway to explore their various properties, often highlighting special offers and encouraging direct bookings. They emphasize the unique settings of their hotels, whether "nautical inspiration near the ocean" or "cozy, rustic splendor" in the mountains.

However, the single review provided, which is critical of "Management and Corporate" at "Ocean Mist on the Cape" (one of their properties, Ocean Mist Beach Hotel & Suites), suggests that customer service and issue resolution at the corporate level may be perceived as lacking by some guests. The review states, "The Worst! Management and Corporate NEVER respond or even attempt to make things right!" This is a significant point of feedback, as it directly addresses the company's responsiveness and commitment to customer satisfaction, particularly concerning potential issues that arise at their managed properties.

It is important to note that this is one review for one specific property within a larger group. The overall reputation of the Newport Hotel Group would be an aggregation of experiences across all its hotels. While the corporate entity strives for "superior guest service," individual guest experiences can vary. For those considering booking a stay at a property managed by Newport Hotel Group, it would be advisable to look at reviews specific to that particular hotel to gain a more nuanced understanding of guest satisfaction and service quality. The Newport Hotel Group's approach to "Hotels Near Of Me" is to offer a curated selection of properties, each with its own character, under a centralized management philosophy.

Newport Hotel Group Location & Map

28 Jacome Way, Middletown, RI 02842, USA

Reviews

They own Ocean Mist on the Cape! The Worst! Management and Corporate NEVER respond or even attempt to make thins right!

Jun 27, 2023 · Patricia B

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