The Pell - JDV by Hyatt ico

The Pell - JDV by Hyatt

Hotels Near Of MeRhode IslandNewport CountyMiddletownNewport EastEast Main Road

425 E Main Rd, Middletown, RI 02842, USA

4.0

***UPDATE AT BOTTOM*** We are currently staying here & it’s been outstanding so far. Hopefully it stays this way so we don’t have to change our review! The place is extremely clean & smells new. Nothing worse than walking into a hotel with a dirty hotel smell. It’s vibrant, it’s recently renovated. The staff are very welcoming & seemingly happy to be at work. The manager/main guy behind desk in late afternoon his name starts with an A and he has a slight accent, was a pleasure. As well as the guy who takes the night shift. They have been very accommodating to our needs. Really no complaints here so far. Restaurant looks nice for breakfast & dinner. Overall a very nice find in the area. *** UPDATED REVIEW: Rest of our stay was still great. Although housekeeping did not come to our room despite having the sign on door flipped to "please come in and clean". We also tried to have breakfast at the restaurant and there was only one bartender and one server. there were several uncleaned tables and we were told we could be sat in 5-10 minutes. so we ended up going elsewhere because if there was a 10 minute wait just to be sat for them to clean empty tables, it would be a while to order and eat. It was clearly a bit disorganized and very understaffed. Hopefully these areas can be improved by our next visit. otherwise a very nice hotel and will keep the 5 stars despite the minor issues we can overlook.

Ryan Brosky
  • Overview
  • (401) 846-3555
  • www.hyatt.com

The Pell - JDV by Hyatt Introduce

For those seeking "Hotels Near Of Me" with a blend of modern design, vibrant atmosphere, and convenient access to the charm of Newport, The Pell - JDV by Hyatt presents an enticing option. Located at 425 E Main Rd, Middletown, RI 02842, USA, this recently renovated boutique hotel (reopened in April 2023 after a $9 million transformation) offers a distinctive experience under the JdV by Hyatt brand. You can reach them at (401) 846-3555 or +1 401-846-3555.

Environment and Location: Coastal Charm with Modern Edge

The Pell - JDV by Hyatt is ideally situated in Middletown, Rhode Island, on Aquidneck Island, offering a strategic location that provides a quieter retreat while remaining minutes from the bustling heart of Newport. This allows guests to easily access the area's top attractions without being in the midst of the most crowded areas.

The hotel's environment is characterized by its "modern bohemian design," which integrates a calming, neutral palette with natural elements, reflecting the coastal neighborhood. The interiors feature wicker and wooden touches, creating an upscale coastal feel indoors. Guests consistently describe the place as "extremely clean & smells new" and "vibrant." The property itself is designed to be a reflection of its surroundings, aiming to "celebrate individuality, spark curiosity, and inspire you to explore."

From its address, guests have convenient access to a multitude of local highlights:

  • Beaches: Easton's Beach (First Beach), Sachuest Beach (Second Beach), and Third Beach are all less than two miles away, offering opportunities for sun, sand, and even surfing.
  • Historic Landmarks: The iconic Newport Mansions (including The Breakers) and the scenic Cliff Walk are under three miles away, making historical tours easily accessible. The United States Naval War College is also nearby (around 3.3 to 3.1 miles away), as is the International Tennis Hall of Fame (3.7 to 3.8 miles).
  • Local Delights: Newport Vineyards is less than a mile from the hotel, providing opportunities for wine tasting. Local walking trails offer a chance to explore the natural beauty of the island.
  • Proximity to Downtown Newport: While located in Middletown, a shuttle service (though not explicitly detailed in the provided information, often a feature of hotels in this area) or a short drive makes downtown Newport's shops, restaurants, and harbor easily reachable.

The overall atmosphere is one of sophisticated design and a relaxed yet energized ambiance, away from the immediate crowds but still at the heart of Aquidneck Island's offerings.

Services and Amenities: Elevated Comfort and Thoughtful Touches

The Pell - JDV by Hyatt offers a range of services and amenities designed to ensure a comfortable and uplifting stay for its guests. The hotel features 127 spacious guestrooms and suites spread across two floors (note: there is no elevator, which guests with heavy luggage or accessibility needs should be aware of, though the hotel recommends calling ahead for accommodation).

In-room amenities are designed for luxury and convenience:

  • Premium Comfort: Plush beds with 550-thread-count premium linens, premium bedding, and blackout drapes/curtains are standard, ensuring a restful sleep.
  • Modern Technology: Rooms feature 55-inch LED TVs with premium channels, complimentary high-speed Wi-Fi, and individual air conditioning.
  • Convenience: Mini-refrigerators, coffee makers, work desks, and iron/ironing boards are provided in each room. Suites may offer a separate sitting area and some kitchenettes.
  • Stylish Bathrooms: Full bathrooms with marble vanities, and either a tub or walk-in shower, along with luxury bath amenities and hair dryers.

On-site amenities cater to various needs:

  • Dining: The hotel features an on-site full-service restaurant and patio bar called The Helmway. It offers a "whimsical exploration of regional cuisine" with fresh fish, lobster, dark leafy greens, and in-season vegetables. It serves breakfast and dinner, with menus featuring classic American fare and seafood options, and also offers in-room dining. The bar serves classic cocktails.
  • Fitness and Wellness: A 24-hour fitness center is available, equipped with modern exercise machines including a Peloton bike, elliptical machines, treadmills, and full weights.
  • Business and Events: The hotel offers 1,250 square feet of customizable meeting and event space, suitable for small business meetings (up to 40 guests) or intimate pre/post-wedding functions. A business center with computer access is also available.
  • Guest Services: These include a 24-hour front desk, express check-in/check-out, luggage storage, and complimentary newspapers in the lobby. Free self-parking is available on site, including for RVs/buses/trucks.
  • Pet-Friendly Policy: The Pell is a pet-friendly hotel, welcoming dogs for an extra charge of $125 per pet, per stay, plus a $125 deposit, with a maximum of one pet up to 50 lbs allowed per room (pets cannot be left unattended). Service animals are exempt from fees.

It's important to note that while breakfast is offered at The Helmway, it may not be included in the room price and can be subject to a surcharge (approximately USD 18 to 70 per person for buffet breakfast). A destination fee of USD 22.60 per accommodation, per night, also applies.

Features: Modern Aesthetics and Service-Oriented Approach

The Pell - JDV by Hyatt distinguishes itself through several key features:

  • Recent Renovation and Design: The extensive $9 million renovation completed in 2023 has transformed the hotel into a modern and stylish property. The "vibrant," "uncluttered decor" and "chic interiors" are consistently praised, contributing to a fresh and inviting atmosphere.
  • JdV by Hyatt Brand: As part of the JdV by Hyatt brand, The Pell emphasizes individuality, local experiences, and a spirited, inclusive environment, often appealing to travelers seeking unique boutique hotel stays rather than generic corporate chains.
  • Highly Praised Staff: Customer reviews frequently highlight the exceptional service provided by the staff. Individuals like Radu and the night shift and late afternoon managers are singled out for their welcoming, friendly, accommodating, and professional demeanor, putting guests at ease and making their stay memorable.
  • The Helmway Restaurant: The on-site restaurant is a significant feature, offering not just convenience but also a focus on local, sustainably sourced, high-quality ingredients. Its menu changes seasonally, showcasing the chef's passion for fresh options inspired by the New England region.
  • Pet-Friendly and Accessible: The hotel's clear pet policy and availability of accessible rooms (including roll-in showers) cater to a broader range of travelers.
  • Cozy Public Spaces: Beyond the rooms, guests can relax in the hotel's library or mingle by the outdoor firepit, adding to the relaxed and inviting environment.
Promotional Information and Guest Impressions: High Praise with Areas for Improvement

The Pell - JDV by Hyatt promotes itself as a boutique hotel that offers a "distinctive stay" and invites guests to "make each stay yours truly." Current promotions include:

  • Newport Mansion Package: Stay and receive two tickets to The Breakers Mansion.
  • Member Rate: Savings for World of Hyatt members.
  • Spring Forward: Save up to 20% on doubles and suites for stays of 2+ nights.
  • Family Fun in the Sun: Early check-in/late checkout, complimentary beach kit, and a ready-to-go lunch for beach days.
  • Remote Work Getaway: Save 25% for stays of 3+ nights.
  • Bed & Breakfast Package: Includes daily breakfast for registered guests.

Customer reviews largely confirm the hotel's positive attributes. Guests have reported an "amazing experience," praising the "extremely clean & smells new" environment, "vibrant" atmosphere, and "comfortable rooms that had great views." The staff, particularly the front desk team, receives consistent commendation for being "very welcoming & seemingly happy to be at work," "kind and thorough," and "exceptional." The food at The Helmway is also generally well-received, with specific mentions of the bread pudding and bartenders making favorite drinks.

However, some reviews point out areas for improvement. One guest experienced issues with housekeeping not servicing their room despite the "please clean" sign, and encountered disorganization and understaffing at the restaurant during breakfast, leading them to dine elsewhere due to long waits for seating. Another noted the lack of an elevator, which could be an issue for some. Despite these "minor issues," the overall sentiment from guests remains highly positive, with many stating they "will definitely be staying here again" and commending the hotel for a "top-notch" or "great stay." The hotel's commitment to cleanliness, modern design, and excellent front-line staff largely outweighs these occasional service hiccups in the eyes of many patrons.

The Pell - JDV by Hyatt Photos

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The Pell - JDV by Hyatt Location

The Pell - JDV by Hyatt

425 E Main Rd, Middletown, RI 02842, USA

Get directions

Reviews

***UPDATE AT BOTTOM*** We are currently staying here & it’s been outstanding so far. Hopefully it stays this way so we don’t have to change our review! The place is extremely clean & smells new. Nothing worse than walking into a hotel with a dirty hotel smell. It’s vibrant, it’s recently renovated. The staff are very welcoming & seemingly happy to be at work. The manager/main guy behind desk in late afternoon his name starts with an A and he has a slight accent, was a pleasure. As well as the guy who takes the night shift. They have been very accommodating to our needs. Really no complaints here so far. Restaurant looks nice for breakfast & dinner. Overall a very nice find in the area. *** UPDATED REVIEW: Rest of our stay was still great. Although housekeeping did not come to our room despite having the sign on door flipped to "please come in and clean". We also tried to have breakfast at the restaurant and there was only one bartender and one server. there were several uncleaned tables and we were told we could be sat in 5-10 minutes. so we ended up going elsewhere because if there was a 10 minute wait just to be sat for them to clean empty tables, it would be a while to order and eat. It was clearly a bit disorganized and very understaffed. Hopefully these areas can be improved by our next visit. otherwise a very nice hotel and will keep the 5 stars despite the minor issues we can overlook.

May 19, 2025 · Ryan Brosky

Great customer service, especially Radu who put my mind at ease the minute we arrived (I had read alarming reviews that had me on alert). Radu remained exceptional throughout our stay. My husband & I spent my birthday weekend here in March. Although limited options, we had great food in the restaurant (Helmenway). The bread pudding was amazing. The lobster sliders were not what I'm used to as a New Englander (more like lobster salad, whereas I like mine with "buttah"), but delicious nonetheless. The bartenders made our favorite drinks on request. I have no complaints worth mentioning. It was a great stay. Note: there is no elevator but the hotel has only two floors. If you have certain accessibility needs, including heavy luggage and/or baby carriages, etc. call before you arrive. I am sure that the more notice you give, the more they are able to accommodate.

Apr 10, 2025 · Jacqueline McPherson

I booked the stay for my parents who are older and my father has limited mobility. The staff were incredibly accommodating. We had dinner at the restaurant in the server was very attentive and everyone’s meal was delicious. My parents enjoyed breakfast as well and the ease of being able to just walk straight out from their room was amazing. The front desk staff were so genuinely kind and it’s a wonderful location for anyone looking for being outside of the traffic of Newport, but the ease of access and proximity is perfect to Newport. I’m a local and live downtown and this is where I’m going to send anyone who’s comes to visit me.

May 01, 2025 · Sarah deVries

The quality of service was above & beyond. One of my daughters has a long list of allergies. Their chef was EXCEPTIONAL, better than any other we've worked with at any hotel or resort, at quickly finding solutions that worked for her and included her. Their "living room" provided a homey space for us to have family members over to enjoy a few hours of games. And at every step, their staff was warm and inviting. Not what I am used to. Thank you for an extraordinary stay!

Feb 10, 2025 · Paul Silva

I had a very disappointing experience at The Pell Hotel in Rhode Island. I was falsely accused of vaping in my room and was hit with a completely unjustified $600 charge. I don’t vape, and there was absolutely no evidence to support their claim — yet they were quick to charge my card without a conversation or proper investigation. To make matters worse, the staff was not friendly or helpful when I tried to dispute the charge. I felt dismissed and unwelcome, and the overall customer service was far from professional. I expected better treatment and accountability from a hotel in this price range. I would not recommend staying here — especially if you value fair treatment and respectful service.

May 07, 2025 · Aimee Monroe

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