Uptown Suites Extended Stay Nashville TN - Smyrna ico

Uptown Suites Extended Stay Nashville TN - Smyrna

Hotels Near Of MeTennesseeRutherford CountySmyrnaPresident Place

742 President Pl, Smyrna, TN 37167, USA

3.0

I stayed last week for work. I had my service dog with me. Most places I’ve stayed at, you let them know you have a service dog and there are no problems. I thought I wrote my service dog would be with me when I reserved the room online. Later, I was bringing my dog back inside after a walk and the lady at the front desk was driving in the parking lot and stopped me. Very rudely said I never told them I had a dog and I need to pay $200 and sign the pet policy. I told her this is not a pet this is my service dog. She told me I would need to provide paperwork and pay at least $50. I was confused because I’d never been asked this for my service dog and didn’t think it was allowed. I went up to my room and an hour goes by and I get a call from the front desk saying the lady (that I spoke with outside) has a problem with me because I have a pet in the room and I’ve not signed the policy. I said I’d be down soon. I went down and signed the policy and wrote it was a service animal. I asked the lady why I had to pay when I had a service dog and she said it’s policy. The next afternoon I received a call from the front desk (same lady I spoke with outside) who asked if I was going to provide paperwork for my pet. I replied that I signed the policy and payed what she asked me to pay. She said if I don’t provide proof that he’s a service dog I would be charged the full $200 pet fee. I told her legally they can’t ask me to provide proof or give them paperwork. I said at this point you’ve been harassing me and I asked if I needed to pack up and find a different hotel. She told me she would talk to her manager. She called back later and asked the only questions she’s legally allowed to ask about my service dog and hung up. Upon leaving my stay, I spoke to the same lady at the front desk who was extremely rude in every interaction I had with her including this one. I asked if I could please have a refund of my $50 I paid since according to their own policy a service dog is not a pet and I should not have been made to pay a pet fee. She says it’s non refundable and I never told them I had a dog to begin with. I asked if I was being charged $50 for not telling them I had my service dog? Because I was charged a pet fee and I don’t have a pet. She rudely said it’s nonrefundable. When I pressed further she said the manager had to give refunds and he’s not here. I asked if I could please have his number so I could contact him. She said we don’t give out phone numbers and I’ll have to call back later. I was discriminated against for having a need for a service dog and I do not take this lightly.

Naomi Alexis
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Uptown Suites Extended Stay Nashville TN - Smyrna Introduce

Extended Comfort in Smyrna: Uptown Suites Extended Stay Nashville TN - Smyrna

For those of us living in Tennessee, especially when facing a transition like a relocation, a lengthy work assignment, or even just needing a temporary home-away-from-home for an extended period, the Uptown Suites Extended Stay Nashville TN - Smyrna offers a compelling solution. This isn't your typical overnight hotel; it's designed with longer stays in mind, providing the kinds of amenities and comforts that allow you to truly settle in. Located in the bustling community of Smyrna, just a short drive from Nashville, it aims to deliver a modern, apartment-style living experience with the convenience of hotel services.

Customer reviews paint a picture of a property that can truly feel like home, with particular praise for the rooms and the general welcoming atmosphere. One glowing review exclaimed, "This place was a pleasant surprise I wish I came here first. Girls at front desk are super helpful and friendly, housekeeping is doing amazing work this place looks and smells like a brand new. I could live here for year easily I felt home. Rooms are super spacious, modern, I came for a week and decided to extended for 2 more weeks. God bless." This highlights the spaciousness, modern feel, cleanliness, and the positive impact of the staff. However, it's important for potential guests to be aware of a significant concern raised by another reviewer regarding interactions concerning a service animal. This guest reported "rude" and "harassing" interactions with a front desk staff member regarding their service dog, including demands for paperwork and fees which are generally not permitted under ADA guidelines for service animals. This experience led to a feeling of discrimination. While the overall positive sentiment for the physical aspects of the hotel and the general helpfulness of "girls at the front desk" is encouraging, guests traveling with service animals should be prepared to assert their rights under ADA regulations if similar issues arise.

Location and Accessibility

Uptown Suites Extended Stay Nashville TN - Smyrna is conveniently situated at 742 President Pl, Smyrna, TN 37167, USA. This location places it within the heart of Smyrna, offering excellent accessibility to major thoroughfares and local points of interest. Its proximity to I-24 provides a direct and easy route to downtown Nashville, typically a 20-30 minute drive, making it suitable for those working or visiting the city's core while enjoying Smyrna's quieter, more affordable extended-stay options.

Smyrna itself is a significant economic hub, home to the Nissan Smyrna Vehicle Assembly Plant, TriStar StoneCrest Medical Center, and various corporate offices, making this hotel particularly well-suited for business travelers on long-term assignments. For daily needs, the hotel is near several grocery stores like Publix, Super Target, and Kroger, all within a mile. Recreational opportunities abound, with a golf course within 2 miles and access to local parks and greenways. While it's not an airport-specific hotel, Nashville International Airport (BNA) is approximately 20 km away, offering manageable access for air travelers. The availability of free self-parking is a definite plus for guests with vehicles, simplifying extended stays.

Services Offered

Uptown Suites Extended Stay Nashville TN - Smyrna is designed to provide services that enhance the extended-stay experience, focusing on convenience and self-sufficiency. These typically include:

  • 24-Hour Front Desk Service: The hotel offers around-the-clock front desk assistance, ensuring that staff are available for check-in, check-out, and any inquiries throughout your stay. Reviews highlight "super helpful and friendly" staff at the front desk (though one specific negative interaction was noted).
  • Complimentary High-Speed Wi-Fi: "Class-leading Wi-Fi" is available throughout the property and in all suites, ensuring strong connectivity for work, streaming, or staying in touch.
  • On-Site Self-Serve Convenience Mart: A 24/7 market is available for quick access to snacks, beverages, and other essentials, making it easy to stock your in-room kitchen.
  • 24/7 Guest Laundry Facilities: A significant amenity for extended stays, providing complimentary use of washing machines and dryers on-site, saving guests trips to external laundromats.
  • On-Demand Printing: Guests can easily print documents at the front office, a convenient service for business travelers.
  • Free Grocery Shopping Service: This unique service offers an added layer of convenience for guests looking to keep their kitchens stocked.
  • Weekly Housekeeping: Regular housekeeping services are provided for extended stays, typically on a scheduled basis (e.g., once every two weeks for stays of eight nights or more, with additional services available for a fee).
  • Pet-Friendly Policy: The hotel welcomes pets (dogs only, usually up to 40 lbs, with a non-refundable fee per night or monthly cap). Service animals are generally welcome without a fee per ADA guidelines, though clarification on this policy with staff might be necessary based on past guest feedback.
  • Electric Car Charging Stations: A modern amenity for guests with electric vehicles, offering free charging on-site.

Features / Highlights

The features of Uptown Suites are designed to create a comfortable and modern apartment-like environment for extended stays. These highlights generally include:

  • Spacious, Modern Suites: All accommodations are studio suites, described by guests as "super spacious, modern," and feeling like a "brand new" property. They are designed for comfort and extended living.
  • Fully Equipped In-Room Kitchens: A key feature, allowing guests to prepare their own meals. Each kitchen includes a full-sized refrigerator/freezer, a two-burner stovetop, microwave, and typically includes cookware, dishes, and utensils. A Keurig coffee maker with K-cups is also provided.
  • 43" Smart HDTVs: Equipped with premium cable channels (including SHOWTIME®) and compatible with Roku, Xbox, and Wi-Fi streaming devices, offering ample entertainment options.
  • Rapid Charging USB Ports: Numerous USB charging ports are available in each suite, ensuring all devices can be easily powered up.
  • Comfortable Bedding and Extensive Storage: Suites feature signature bedding for a restful night's sleep and ample storage space with "nooks for personal items," making it easy to unpack and settle in.
  • In-Room Workspace: A dedicated workstation with an ergonomic chair is provided, ideal for remote work or business travelers.
  • 24/7 On-Site Fitness Center: A well-equipped gym allows guests to maintain their fitness routines at any time.
  • Modern Bathrooms: Featuring shower/tub combinations and hair dryers.
  • Non-Smoking Community: The entire property is non-smoking for guest comfort.
  • Fireplace in Lobby: A cozy meeting place providing a warm and inviting atmosphere.
  • Accessibility: The hotel offers accessible rooms and features, including elevators, wheelchair accessibility, and assistive listening devices.

Promotions or Special Offers

Uptown Suites Extended Stay Nashville TN - Smyrna frequently offers promotions, particularly geared towards longer stays, providing excellent value for guests. These can include:

  • "STAY longer. Save more." Discounts: This is a core offering for extended stay properties. Guests booking 7+ nights can automatically qualify for discounted nightly rates.
  • Extended Perks Member Rates: While specific details on this program for Uptown Suites should be confirmed on their direct website, extended stay properties often have loyalty programs that provide exclusive member rates and benefits.
  • Seasonal Promotions: The hotel may offer specific deals during certain times of the year or for local events.
  • Corporate Programs: For businesses frequently sending employees to the area, Uptown Suites may offer exclusive corporate rates or programs that save time and money.

To get the most accurate and up-to-date information on available promotions and special offers, it is highly recommended to visit the official Uptown Suites website or contact the hotel directly via phone.

Contact Information

To learn more or to book your extended stay at Uptown Suites Extended Stay Nashville TN - Smyrna, you can reach them at:

  • Address: 742 President Pl, Smyrna, TN 37167, USA
  • Phone: (888) 882-0368 (Toll-Free Reservations)
  • Local Property Phone: (615) 459-6456 (To reach the property or a guest directly)

Conclusion: Why this place is suitable for locals

For those of us here in Tennessee, especially within the greater Nashville area and Rutherford County, the Uptown Suites Extended Stay Nashville TN - Smyrna is an exceptionally suitable and highly practical option for a variety of local needs that go beyond a typical short hotel stay.

Are you undergoing significant home renovations in Smyrna, Murfreesboro, or even parts of Nashville, and need comfortable, temporary housing? This extended stay hotel is designed for just that. The "super spacious, modern" rooms with "fully functional kitchen" mean you can maintain a sense of normalcy, cook your own meals, and avoid the constant expense of dining out. This self-sufficiency, coupled with ample storage, truly makes it feel like a "home away from home," as one happy guest described.

For locals on a long-term work assignment in the area's numerous industrial parks or corporate centers, the in-room workspace, "super-fast Wi-Fi," and proximity to workplaces make it an ideal base. The "24/7 guest laundry facilities" are a huge convenience that any long-term resident will appreciate. Furthermore, if you're helping family or friends relocate to Tennessee and need a comfortable, budget-conscious option for their initial weeks, recommending Uptown Suites allows them to settle in without the immediate pressure of finding permanent housing.

While one guest reported a concerning experience regarding a service animal, the overwhelming positive feedback on staff (excluding that specific interaction), the cleanliness, and the modern amenities demonstrate the hotel's strong overall appeal. The pet-friendly policy (for non-service animals, with fees) is also a significant benefit for many Tennessee families. Ultimately, for residents needing extended, comfortable, and self-sufficient lodging in our growing Middle Tennessee region, Uptown Suites Extended Stay Nashville TN - Smyrna offers a compelling and valuable solution right in our own community.

Uptown Suites Extended Stay Nashville TN - Smyrna Photos

Uptown Suites Extended Stay Nashville TN - Smyrna 4
Uptown Suites Extended Stay Nashville TN - Smyrna 4
Uptown Suites Extended Stay Nashville TN - Smyrna 4
Uptown Suites Extended Stay Nashville TN - Smyrna 4
Uptown Suites Extended Stay Nashville TN - Smyrna 4
Uptown Suites Extended Stay Nashville TN - Smyrna 4
Uptown Suites Extended Stay Nashville TN - Smyrna 4
Uptown Suites Extended Stay Nashville TN - Smyrna 4
Uptown Suites Extended Stay Nashville TN - Smyrna 4
Uptown Suites Extended Stay Nashville TN - Smyrna 4

Uptown Suites Extended Stay Nashville TN - Smyrna Location & Map

742 President Pl, Smyrna, TN 37167, USA

Reviews

I stayed last week for work. I had my service dog with me. Most places I’ve stayed at, you let them know you have a service dog and there are no problems. I thought I wrote my service dog would be with me when I reserved the room online. Later, I was bringing my dog back inside after a walk and the lady at the front desk was driving in the parking lot and stopped me. Very rudely said I never told them I had a dog and I need to pay $200 and sign the pet policy. I told her this is not a pet this is my service dog. She told me I would need to provide paperwork and pay at least $50. I was confused because I’d never been asked this for my service dog and didn’t think it was allowed. I went up to my room and an hour goes by and I get a call from the front desk saying the lady (that I spoke with outside) has a problem with me because I have a pet in the room and I’ve not signed the policy. I said I’d be down soon. I went down and signed the policy and wrote it was a service animal. I asked the lady why I had to pay when I had a service dog and she said it’s policy. The next afternoon I received a call from the front desk (same lady I spoke with outside) who asked if I was going to provide paperwork for my pet. I replied that I signed the policy and payed what she asked me to pay. She said if I don’t provide proof that he’s a service dog I would be charged the full $200 pet fee. I told her legally they can’t ask me to provide proof or give them paperwork. I said at this point you’ve been harassing me and I asked if I needed to pack up and find a different hotel. She told me she would talk to her manager. She called back later and asked the only questions she’s legally allowed to ask about my service dog and hung up. Upon leaving my stay, I spoke to the same lady at the front desk who was extremely rude in every interaction I had with her including this one. I asked if I could please have a refund of my $50 I paid since according to their own policy a service dog is not a pet and I should not have been made to pay a pet fee. She says it’s non refundable and I never told them I had a dog to begin with. I asked if I was being charged $50 for not telling them I had my service dog? Because I was charged a pet fee and I don’t have a pet. She rudely said it’s nonrefundable. When I pressed further she said the manager had to give refunds and he’s not here. I asked if I could please have his number so I could contact him. She said we don’t give out phone numbers and I’ll have to call back later. I was discriminated against for having a need for a service dog and I do not take this lightly.

Jun 06, 2025 · Naomi Alexis

This place was a pleasant surprise I wish I came here first. Girls at front desk are super helpful and friendly, housekeeping is doing amazing work this place looks and smells like a brand new. I could live here for year easily I felt home. Rooms are super spacious, modern, I came for a week and decided to extended for 2 more weeks. God bless

May 02, 2025 · Gaby’s House Pedroso

Great place to stay. Staff is friendly and attentive. Very clean, and always smells fresh and clean. Close to all good restaurants in Smyrna. Close to I-24.

May 02, 2025 · Stanley Jones

I called the reservation number and reserved a room was told they the price was 347 a week with no dog fee when I got there they had already taken first nights pay out which was $71 that was refundable 72 hours in advance and was told that’s all that was needed when and when that Friday the rest was due when I got to the place the lady at the desk told me that was not the case and I needed about $448 to move in and a $200 pet deposit and I talked ms Antoinette she was nice and we got on the phone with the place and she got me a refund for the one night because I wasent gonna stay there cause it was expensive the reservation line told me my refund was on the was it would take 7-10 business days and it’s been longer than those days and they still won’t refund me

May 28, 2025 · Johnny Baker

We have stayed here numerous times with our kids, the staff is great we always need extra blankets and they have no problems making sure we have what is available to them. We had an issue with one of our rooms and they were able to move us into a different one. We have family on base so this is where we go!

Dec 05, 2024 · Heather Franklin

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