Hotels Near Of MeNew YorkCattaraugus CountyEllicottvilleMill Street
11 Mill St, Ellicottville, NY 14731, USA
Stayed there from 5/16-5/17, got a room that was dirty, the basics were down but the curtains were disgusting, the toilet seat had hair on it and there was what look like very old dust on top of the comforter. The worst though was the blonde manager who worked on the morning of 5/17, the shower was clogged and clearly this wasn't noticed until until me and my friend took showers, so the second person had to stand in about a foot of old shower water, which listen stuff happens but when i brought it the managers attention at check all she said was "Ill call maintenance" not even the basic of a hey sorry this happened were gonna ensure this doesnt happen again, just very off putting and unprofessional, I didnt even care or expect them to offer me anything but this was just such a pathetic response, if you must go to this place stay at the allegany seneca casino about 20 minutes away room was superb ( for the region) and so were the bathrooms and amenities, would have stayed both nights there but they were booked for some show on Friday. I never write reviews but this was just absolutely absurd especially considering they charged 300 for the night.
For those searching within the "Hotels Near Of Me" category for accommodations in Ellicottville, NY, the Wingate by Wyndham Ellicottville, located at 11 Mill St, Ellicottville, NY 14731, USA, is a hotel that appears frequently. With contact numbers (716) 699-6000 and +1 716-699-6000, it aims to cater to both leisure and business travelers seeking convenient lodging in the area. Its presence in the "Hotels Near Of Me" category signifies its direct accessibility and suitability for those looking for nearby lodging options, whether for planned trips or impromptu stays.
Regarding the environment, the Wingate by Wyndham Ellicottville is situated in the heart of Ellicottville, offering a relatively central location that places guests within walking distance or a short drive of various local attractions. This includes proximity to Watson's Chocolates, the Winery of Ellicottville, and the Nannen Arboretum. For ski enthusiasts, major resorts such as HoliMont and Holiday Valley are within a few minutes' drive, typically around 1 to 2 miles away. The hotel itself is a modern structure, generally presenting a standard chain hotel appearance. It offers a city-center hotel environment rather than a secluded resort feel, meaning guests can expect the typical bustling atmosphere of a centrally located establishment.
In terms of services and amenities, the Wingate by Wyndham Ellicottville generally provides a range of features commonly found in mid-range hotels. Guests typically receive a complimentary on-the-go breakfast served daily from 6:00 AM to 10:00 AM. In-room amenities include air-conditioned rooms with refrigerators, microwaves, and coffee/tea makers, which can be convenient for longer stays or for storing snacks and beverages. All 84 rooms are equipped with LCD televisions offering cable programming, and both complimentary wired and wireless internet access are provided, ensuring guests can stay connected. Private bathrooms come with complimentary toiletries and hair dryers. Safes and desks are also standard in rooms, and housekeeping is provided weekly.
The hotel boasts an indoor pool, which is often a popular amenity, especially after a day of skiing or during inclement weather. A fitness center is available for guests who wish to maintain their workout routines. For business travelers, there is a business center, meeting rooms, and conference space (approximately 700 square feet or 65 square meters), catering to small events or corporate gatherings. Other services include a 24-hour front desk, express check-out, concierge services, dry cleaning/laundry services, luggage storage, and a front-desk safe. The hotel also has a fireplace in the lobby, which can offer a cozy atmosphere during colder months. Free self-parking is available on-site, a practical benefit for guests traveling by car. Importantly, the hotel is pet-friendly, welcoming dogs for an extra charge, which is a significant plus for those traveling with pets.
However, it is crucial for prospective guests to consider reported customer experiences. Reviews from real customers highlight significant concerns regarding cleanliness and management's responsiveness. One reviewer from May 2025 noted a dirty room with hair on the toilet seat and old dust on the comforter. A clogged shower that resulted in standing water was also reported. The response from the morning manager on May 17, 2025, was described as "pathetic" and "unprofessional," with only a promise to "call maintenance" and no apology or assurance of future prevention. This suggests a potential lack of proactive customer service and attention to guest comfort.
Another review from January 2025 by a group of skiers from Canada details a "disappointing experience with rude management." The group reported being denied access to the hot tub and sauna just an hour after checking out, with the day manager exhibiting a "shockingly rude behavior." This kind of hostility towards paying guests was deemed unacceptable and led the group to state they would never stay at the hotel again, and would inform their larger ski group (200+ members) about the negative experience. These accounts collectively point to inconsistencies in hotel cleanliness and significant issues with management's customer service, which could considerably impact a guest's stay, especially when considering the reported charge of $300 for a night.
While promotional information from the Wingate by Wyndham brand typically highlights its focus on productivity and connectivity, offering amenities like free breakfast and WiFi, and emphasizing their on-site fitness centers and pool areas, the actual guest experiences reported here present a different picture. The brand generally aims to provide a reliable and consistent experience, but the reviews suggest that this particular location may fall short of these expectations in critical areas such as cleanliness and guest relations. Potential guests searching under "Hotels Near Of Me" might be drawn to the Wingate by Wyndham Ellicottville's listed amenities and convenient location, but it is essential for them to be aware of the documented negative feedback from recent stays.
Therefore, while the Wingate by Wyndham Ellicottville offers standard hotel features like an indoor pool, fitness center, and complimentary breakfast, and its location provides good access to Ellicottville's attractions and ski resorts, the serious concerns raised by recent guests regarding room cleanliness and, more critically, the unprofessional and unhelpful demeanor of the management, are significant factors to consider. Prospective guests should weigh these reported issues against the listed amenities when making their booking decisions within the "Hotels Near Of Me" category.
11 Mill St, Ellicottville, NY 14731, USA
Get directionsStayed there from 5/16-5/17, got a room that was dirty, the basics were down but the curtains were disgusting, the toilet seat had hair on it and there was what look like very old dust on top of the comforter. The worst though was the blonde manager who worked on the morning of 5/17, the shower was clogged and clearly this wasn't noticed until until me and my friend took showers, so the second person had to stand in about a foot of old shower water, which listen stuff happens but when i brought it the managers attention at check all she said was "Ill call maintenance" not even the basic of a hey sorry this happened were gonna ensure this doesnt happen again, just very off putting and unprofessional, I didnt even care or expect them to offer me anything but this was just such a pathetic response, if you must go to this place stay at the allegany seneca casino about 20 minutes away room was superb ( for the region) and so were the bathrooms and amenities, would have stayed both nights there but they were booked for some show on Friday. I never write reviews but this was just absolutely absurd especially considering they charged 300 for the night.
May 18, 2025 · Zachary GreenbergDisappointing Experience with Rude Management We stayed at the Wingate by Wyndham Ellicottville on January 26 as part of a group of 30+ skiers from Canada. While the hotel itself was nice and initially left a positive impression, the experience was completely ruined by the day manager’s shockingly rude behavior. After checking out, we politely asked to use the hot tub and sauna, which was denied outright. Her tone and attitude were completely uncalled for—especially considering this was just an hour after we had checked out. This kind of hostility towards paying guests was unacceptable and frankly left us speechless. Our group skis in Ellicottville frequently, visiting at least three times a year. Unfortunately, due to this manager’s horrible attitude, we will never stay at this hotel again. Moreover, we will ensure our larger ski group of 200+ members hears about this negative experience. Customer service is key, and this manager clearly should not be in a position dealing with guests. Very disappointing.
Jan 27, 2025 · Mark HursonGreat location easily walkable (less than .1 mile) from all shops and downtown attractions in Ellicottville. Had a great overnight stay and enjoyed the breweries and restaurants nearby. Perfect hallmark movie town and great location, lobby, and front desk staff (who took our picture next to their Christmas tree and life size gingerbread man). Room was squeaky clean and wonderful jetted tub and separate shower were enjoyable as well. Great winter wonderland stay and we will be back.
Dec 28, 2024 · Robert Todd EdgelLoved the location to little Shops and restaurants/breweries. Property and staff were fantastic. Few minutes to Holiday Valley Ski Resort. Fun!
Jan 30, 2025 · debbie kniselyIncredibly welcoming and friendly staff, even tho the hot tub was down! Pool was great, room was spacious, clean and comfortable and great variety for breakfast!
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