Best Western Plus Berkshire Hills Inn & Suites

For those searching "Hotels Near Of Me" in the Pittsfield, MA area, the Best Western Plus Berkshire Hills Inn & Suites, located at 1350 W Housatonic St, Pittsfield, MA 01201, USA, frequently appears as a prominent option. As part of the Best Western Plus brand, this hotel generally aims to offer elevated amenities and services beyond a standard Best Western, catering to both leisure and business travelers visiting the beautiful Berkshire Hills region.

The environment of the Best Western Plus Berkshire Hills Inn & Suites strives to create a welcoming and comfortable atmosphere. Upon arrival, guests typically find a lobby designed for convenience and a pleasant check-in experience. Best Western Plus properties often feature an indoor pool and fitness center, contributing to a leisure-friendly environment. However, recent guest feedback presents a mixed picture regarding the actual upkeep and general environment of the hotel. While one review praises the cleanliness of the rooms, another describes a deeply disappointing experience, implying a lack of overall maintenance. Issues like hanging wires where a smoke detector should be and a general sense of disrepair in rooms can significantly detract from a comfortable and safe environment. The presence of new management and staff turnover is also noted, which can sometimes impact the consistency of the hotel's operation and overall ambiance. Despite these challenges, the hotel aims to provide a functional base for exploring Pittsfield and the surrounding Berkshire attractions.

In terms of services, the Best Western Plus brand is known for offering a range of complimentary amenities. A key feature is the complimentary breakfast, which is often a significant draw for guests. However, recent reviews provide conflicting accounts of this service; one guest describes it as "very good," while another deems it the "worst that I have ever seen in a hotel," with "the only good thing was the waffles." This disparity suggests inconsistency in the quality or offerings of the breakfast. Wi-Fi is typically available throughout the property, allowing guests to stay connected. The hotel's staff is a consistently highlighted positive aspect, with multiple reviews commending them as "excellent," "welcoming," and "super nice," despite operational challenges. This indicates a strong commitment to guest satisfaction from the team members who are present. However, even with helpful staff, there are instances where fundamental service issues, such as a broken sink faucet reported multiple times over days without being fixed, demonstrate a breakdown in maintenance services. The provision of linens for a sofa bed also appeared to be an issue, requiring a request to the front desk. Furthermore, the use of "travel size pillows" on beds was noted as negatively impacting sleep quality, which is a detail that speaks to guest comfort. The hotel's phone number for inquiries is (413) 442-8714 and mobile phone +1 413-442-8714.

The features of the rooms at Best Western Plus Berkshire Hills Inn & Suites are designed to provide comfort and functionality. Common room configurations include king beds and rooms with sofa beds, catering to different group sizes. Standard amenities typically include a flat-screen TV, a coffee maker, a microwave, and a mini-refrigerator. However, guest experiences indicate significant inconsistencies in the condition and readiness of these features. A key concern raised is a sink faucet that was "moved off the sink when you used it" and remained unfixed for days despite multiple reports. This functional defect can severely impact a guest's ability to use the bathroom comfortably. The mention of "travel size pillows" instead of standard bedding pillows suggests a potential cost-saving measure that impacts guest comfort and sleep quality. While one review specifically praised the rooms as "very clean and comfortable," another painted a starkly different picture of uncleanliness, with hair and stains on bed sheets at other hotel properties, implying a concern for general hygiene practices in hotels and possibly at this specific location as well. The presence of exposed wires where a smoke detector should be raises safety concerns, which is a critical feature that should always be fully functional and properly installed in a guest room. These varied accounts imply that the quality and upkeep of individual rooms may not be consistent across the property.

In terms of promotional information, Best Western Plus properties often highlight their amenities like complimentary breakfast, fitness centers, and indoor pools, along with their convenient locations. The Best Western Rewards loyalty program is a major promotional tool, allowing guests to earn points for stays and enjoy exclusive member benefits. The hotel's location in Pittsfield, MA, positions it well for travelers visiting cultural attractions like the Berkshire Theatre Group, Tanglewood, or exploring the natural beauty of the Berkshire Mountains. Its proximity to major roads makes it easily accessible for those searching "Hotels Near Of Me" in the region. However, potential guests are strongly advised to balance the promotional claims with the detailed recent guest feedback. While the staff are consistently lauded for their positive attitude, the recurring issues with room maintenance, breakfast quality, and responsiveness to guest complaints (e.g., the sink issue) are significant factors that could detract from the overall guest experience. The mention of guests considering changing hotels mid-stay underscores the impact of these issues. Therefore, while the hotel aims to offer a comfortable and convenient stay, guests should set their expectations according to the mixed reviews and possibly confirm the current operational status of specific amenities or any ongoing maintenance work before booking.