City Express by Marriott Duluth

Hotels Near Of Me Georgia Gwinnett County Duluth Stephens Center Drive

2370 Stephens Center Dr, Duluth, GA 30096, USA

4.0

Hotel was decent. I was annoyed they put a $50 hold on my card per day. They said it was an error, but it’s on there and I was told it would be held for 7 business days. Also, I stayed two separate times during this week, rooms were a different feel. Possibly pending renovations. Second visit the room smelled of smoke. Found out at bed time it was the pillows. Too late and too lazy to move rooms, just dealt with it. Decent breakfast.

David

Overview

City Express by Marriott Duluth Introduce

Welcome to City Express by Marriott Duluth, a hotel designed to offer convenience and comfort to travelers exploring the vibrant area of Duluth, Georgia. Situated at 2370 Stephens Center Dr, Duluth, GA 30096, USA, this hotel serves as an accessible base for those seeking accommodations within the "Hotels Near Me" category, providing a blend of modern amenities and essential services for a hassle-free stay. For inquiries, you can reach the hotel at (678) 942-8992 or +1 678-942-8992.

Environment:

City Express by Marriott Duluth is strategically located in the suburbs of Duluth, offering a blend of accessibility and a relaxed atmosphere. It's conveniently positioned just off Interstate 85, making it easy to reach from various points. The surrounding area is well-connected, with nearby parks, trails, and even lakefront escapes, allowing guests to enjoy some natural beauty alongside urban conveniences. For those looking to explore local entertainment and shopping, the hotel is in close proximity to major attractions. Sugarloaf Mills mall is less than a mile away, providing extensive shopping, dining, and entertainment options. The Gas South District, which includes Gas South Arena, Gas South Convention Center, and the Hudgens Center for the Arts, is a mere 0.5 miles away, making it an excellent choice for attendees of events at these venues. The hotel also offers easy access to the Suwanee Sports Academy, Georgia Gwinnett College, and Lake Lanier. While the exterior and common areas aim for a clean and modern appearance, some guest feedback indicates that certain areas, such as bathrooms, might show signs of needing renovation, and some rooms may have a different feel, possibly due to ongoing or pending renovations.

Services:

City Express by Marriott Duluth focuses on providing a seamless and efficient stay for its guests. A key service offered is the complimentary full breakfast, available from 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends. While the intention is to provide a hot breakfast buffet with fresh coffee and fruits, some guests have expressed disappointment with the variety and availability of items, noting a lack of juice, bagels, waffles, pancakes, eggs, and fresh fruit on occasion. However, other guests have found the breakfast to be decent or good. The hotel offers complimentary Wi-Fi and wired internet access in both public areas and guest rooms, ensuring guests can stay connected for business or leisure. Free self-parking is available on-site, including wheelchair-accessible and van parking options, making arrival and departure convenient. Laundry facilities are also provided for guest use, adding to the convenience for longer stays. The hotel features a 24-hour front desk with multilingual staff, aiming to assist guests at any time. Express check-out is also available for a quicker departure. For recreation, there's a seasonal outdoor pool, typically open from May to September, a fitness center, and a sauna. Pet-friendly policies are in place, allowing up to two dogs or cats per room for a fee of $30 per accommodation per night, with a maximum charge of $150 per stay. Service animals are exempt from fees. Contactless check-in and check-out options are also available.

Features:

The hotel's rooms are designed with guest comfort in mind, featuring premium bedding to ensure a restful night's sleep. Each room is equipped with modern amenities such as a flat-screen TV with premium cable channels, a desk, a laptop workspace, a microwave, a mini-fridge, and an iron/ironing board. Bathrooms include free toiletries and hair dryers. Air conditioning is standard in all rooms. For families, free cots/infant beds are available. The hotel also offers accessible rooms with features like grab bars in showers, visual fire alarms, and wheelchair accessibility. There's a lobby pantry where guests can find beer or wine, and a TV in the reception area. The property is a smoke-free establishment, although designated smoking areas are available. The hotel participates in Marriott Bonvoy, Marriott International's loyalty program, allowing members to earn and redeem points and access exclusive benefits.

Promotional Information:

City Express by Marriott Duluth, being part of the Marriott Bonvoy program, often has various promotions and offers available. Guests can frequently find deals for booking in advance, which can lead to savings on their stay. For instance, specific promotional codes might be available for pre-paid, non-refundable, and non-changeable bookings. Marriott Bonvoy members can often enjoy benefits such as the lowest rates, free in-room Wi-Fi, and mobile check-in. The hotel has been noted to offer savings on stays of 5 or more consecutive nights, ideal for extended visits. Additionally, there may be seasonal promotions, such as "Spring Break Savings & Packages," which include local packages. Guests are encouraged to check the official Marriott website or contact the hotel directly for the most current promotional offers and to ensure eligibility for Marriott Bonvoy policies, as some guest feedback has highlighted issues with Bonvoy policy recognition at the front desk, which may require direct intervention from Bonvoy customer service.

Customer Feedback and Considerations:

While City Express by Marriott Duluth aims to provide a comfortable stay, it's important for potential guests to be aware of certain aspects based on previous customer reviews. Some guests have reported a $50 hold per day on their credit cards, which can be held for several business days, leading to frustration. There have been instances where rooms smelled of smoke, and some found pillows to be the source. Issues with check-in processes, including system incompatibilities for Bonvoy members and room key malfunctions, have been reported, sometimes leading to lengthy delays and even assignment to occupied rooms. Cleanliness in bathrooms has also been a point of concern for some. The breakfast, while complimentary, has received mixed reviews regarding its variety. The seasonal outdoor pool has also been described as "green" by at least one reviewer, indicating potential maintenance issues. However, many guests have also praised the hotel's cleanliness, comfortable beds, spacious rooms, and its convenient location, particularly for events at Gas South Arena. The staff has been noted as helpful and friendly by several guests. Given the range of experiences, it appears the hotel may be undergoing improvements or experiencing inconsistencies. It is always advisable for guests to confirm specific amenities and policies directly with the hotel and to manage expectations regarding certain aspects based on the varied feedback.

City Express by Marriott Duluth Photos

City Express by Marriott Duluth Location

City Express by Marriott Duluth

2370 Stephens Center Dr, Duluth, GA 30096, USA

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Reviews

Mar 14, 2025 · David

Shouldn't be called a Marriott when they dont honor Bonvoy policies for members. Had to call Bonvoy to be able to check-in bec systems not compatible. After 45min, my room key wouldn't open the room. Had to return and they gave me a new room # which was already OCCUPIED. How horrific for both guests. Third time sent me to first room with different key but already over an hr bec they wouldn't believe me the room had someone. Front desk incompetent and no apologies later. Beds were comfortable but bathrooms were gross- reno $ not enough to make it to showers- and breakfast was a disgrace. No juice, no bagels, no waffles or pancakes, no eggs, and no fruit. Just avoid. Pool was green so that was a bust as well. Not even close to Marriott standards

May 12, 2025 · Jerry

Not worth it. The breakfast is abysmal. As others have said lipstick on a pig. The plus is new linens and mattresses and clean rooms. The only other plus is the housekeeping staff and front desk night clerk were trying to be as helpful as possible. And despite the extremely limited breakfast offerings you won’t starve. If you have to stay here there is a Waffle House next door. The bad: The bathrooms are still old best western style. There are broken tiles on the floors near the elevators that haven’t been repaired. The WiFi doesn’t work and no one could figure out the issue while we stayed for 4 days. The ac/heaters in the rooms are dated and loud. No coffee or tea in rooms. Unwrapped plastic cups are the only thing you get. Had I known of the quality of this property I would have paid $10 a night more to be at a MUCH nicer Marriott property just down the road.

Mar 04, 2025 · AJ Lambert-Brown

Stopped for the night since it was listed as a Marriott property. The first appearance was that it looked a bit dated for a Marriott. The front desk clerk was very nice and friendly. When we went into our room, it looked recently updated. Sort of like saying that you can put lipstick on a pig, but it's still a pig. Kind of how I felt. Found out later that this was previously a Best Western being converted to a Marriott. I went to the bathroom and I suddenly little bugs were crawling across the floor. I probably killed about 8 - 10 of them. I went to the front desk to get some bug spray, but they didn't have any. The clerk offered to switch our rooms, but my wife was already in the bed. After lying down for sleep, there was stomping above us. Sounded like kids running and jumping. Continued to try and sleep. Finally near 1 am, I went to the front desk, different clerk, and told him about the noise and he laughed. Then he said he would call them and if it wasn't better in 30 minutes, he would switch our rooms. I told him if it wasn't better that he could tell them to leave. Luckily, a few minutes later the noise stopped, but our sleep had already been disturbed too much. We had to be up early to continue our trip. I hope this hotel can make the needed improvements, but at this point, they're standards aren't up to the Marriott standards.

Jan 06, 2025 · James Lamar

Stayed one night on our way back to NC from a road trip. Out of 13 hotels we have stayed at on this 3 1/2 week trip this was the worst. I will list pros and cons. Pros: Room and hallways were clean. Location was good for our purposes. Parking lot well lit. Lots of tv channels. Towels were thick and fluffy. The hvac unit was relatively quiet. Cons: The emergency exit stairwell closest to our room was closed for renovation. We were not told about this which created a potentially dangerous situation had there been a fire. When this was mentioned to the staff at check out, she did not seem to understand why this was an issue.The shower has nowhere to place your own shampoo, etc. We could hear the people in the rooms next to us and in the hallway past midnight. Room was small and crowded with a large desk chair that you couldn’t get past when someone was sitting in it because it left little space between the bed and desk. The breakfast was not up to Marriott standards. We would not stay here again when in Atlanta.

Jan 30, 2025 · Brenda McMath