Hotels Near Of MeIllinoisLake CountyDeerfieldLake Cook Road
800 Lake Cook Rd, Deerfield, IL 60015, USA
Our experience at this hotel was good until we left our pillows in the room. While we were unloading the car we realized we left my wife's pillows behind. She had a large investment in them and always took them on vacation. We immediately called to notify the staff to set them aside. It was approx. 4pm so the girl at the front desk said she would speak with house keeping and get back to us. we ended up calling at least 4 times with no response, so I drove back to Deerfield to retrieve them. once I arrived, I found housekeeping was never notified and they threw the pillows away. I asked to speak with a manager and was told they were busy and they would call me. No one from the hotel ever had the decency to return any of our calls. Yes it was our fault for leaving them there although with even the smallest respect for customer service could have avoided this situation
Located in the serene yet convenient suburb of Deerfield, Illinois, the Courtyard Chicago Deerfield offers a welcoming and modern experience for both local Illinois residents and out-of-town visitors. This hotel, part of the trusted Marriott family, has established itself as a go-to destination for those seeking a comfortable and functional stay, whether for a quick business trip or a family weekend getaway. It strikes a perfect balance between a professional atmosphere and a relaxed, friendly environment. The hotel’s design is contemporary and inviting, with a lobby that encourages guests to gather and connect, whether for work or leisure.
The Courtyard Chicago Deerfield is an excellent example of a hotel that understands its clientele. It provides the essential amenities and services that guests need, presented in a clean and well-maintained setting. The staff are frequently praised for their courteous and friendly demeanor, as highlighted by a recent guest who described them as "courteous and friendly, making us feel welcome from the moment we arrived." This dedication to customer service is a cornerstone of the hotel's reputation. However, as with any bustling establishment, there can be occasional lapses, as shown in a separate review regarding a communication breakdown with housekeeping. This points to the importance of consistent communication and customer service training, an area that many hotels continually strive to perfect.
The hotel’s focus on providing a pleasant experience is evident in its well-appointed rooms, which guests often describe as "spacious and comfortable." These rooms are designed to serve as a peaceful retreat after a busy day, whether you've been in meetings or exploring the North Shore area. For families, the hotel is a great option. One reviewer mentioned it was their second time bringing their grandchildren for an overnight stay, noting that "they loved it!" This positive feedback underscores the hotel’s suitability for a wide range of guests, from corporate travelers to families on vacation. The hotel's appeal is rooted in its ability to provide a consistent and reliable experience that meets the diverse needs of its visitors.
Beyond the physical space, the hotel's commitment to guest satisfaction is what truly sets it apart. It offers a variety of amenities and services that enhance the overall stay. From the on-site dining options to the recreational facilities, everything is designed with the guest's convenience in mind. For local Illinois residents, the Courtyard Chicago Deerfield is an ideal choice for a "staycation" or for accommodating out-of-town family and friends. Its reliable brand name, coupled with a proven track record of good guest experiences, makes it a safe and appealing option for anyone looking for a delightful stay in the North Shore area.
The Courtyard Chicago Deerfield is ideally located at 800 Lake Cook Road, Deerfield, IL 60015, making it a prime destination for people traveling throughout the Illinois region. Its position is particularly advantageous for both business travelers and tourists. Situated near the intersection of Lake Cook Road and I-294 (Tri-State Tollway), the hotel offers incredibly easy access to and from a variety of destinations. This allows guests to quickly navigate the North Shore suburbs and connect to major highways leading directly into downtown Chicago or to O'Hare International Airport.
This strategic location places the hotel in the heart of a significant business corridor, with numerous corporate offices and headquarters nearby. This makes it a popular choice for professionals attending meetings or training sessions in the area. Furthermore, the hotel’s proximity to Lake Cook Road provides direct access to a wealth of shopping, dining, and entertainment options. For those looking for recreational activities, the hotel is a short drive from attractions like the Chicago Botanic Garden, Ravinia Festival, and various golf courses. The convenience of being centrally located, yet outside the city's immediate congestion, is a major benefit.
For those traveling without a car, the hotel's location is still manageable. While it’s not directly on a major public transit line, taxi services and rideshares are readily available. The hotel is situated in an area that is generally easy to navigate, and its central position in Deerfield ensures that a variety of services are just a short drive away. This blend of excellent highway accessibility and proximity to local amenities ensures that all guests, regardless of their mode of transportation, can make the most of their stay in the area.
The Courtyard Chicago Deerfield provides a range of services designed to enhance the guest experience and ensure a comfortable and productive stay. The hotel is particularly well-equipped to serve both business and leisure travelers.
The Courtyard Chicago Deerfield offers several key features that contribute to its reputation as a top-tier hotel in the area. These highlights are a combination of its physical attributes and the quality of its service.
The Courtyard Chicago Deerfield can be reached using the following information:
Address: 800 Lake Cook Rd, Deerfield, IL 60015, USA
Phone: (847) 940-8222
For residents and businesses in the Illinois region, the Courtyard Chicago Deerfield is an excellent option for a variety of needs. Its location in the North Shore suburbs provides a perfect balance of tranquility and accessibility. For those hosting out-of-town guests, it's a reliable and comfortable choice that offers easy access to local attractions and downtown Chicago. Its amenities, such as the indoor pool and on-site dining, make it an appealing option for a local "staycation," where families can enjoy a change of scenery without a long journey. The hotel’s commitment to a friendly and professional environment, as noted by positive customer feedback, ensures a pleasant experience. It’s a hotel that locals can confidently recommend to friends, family, and business associates, knowing they will receive quality service and a comfortable stay. Its consistent quality and convenient location make it a suitable and valuable resource for the entire Illinois community.
800 Lake Cook Rd, Deerfield, IL 60015, USA
Our experience at this hotel was good until we left our pillows in the room. While we were unloading the car we realized we left my wife's pillows behind. She had a large investment in them and always took them on vacation. We immediately called to notify the staff to set them aside. It was approx. 4pm so the girl at the front desk said she would speak with house keeping and get back to us. we ended up calling at least 4 times with no response, so I drove back to Deerfield to retrieve them. once I arrived, I found housekeeping was never notified and they threw the pillows away. I asked to speak with a manager and was told they were busy and they would call me. No one from the hotel ever had the decency to return any of our calls. Yes it was our fault for leaving them there although with even the smallest respect for customer service could have avoided this situation
Jul 29, 2025 · MarkA Perfect Weekend Getaway at Deerfield Chicago Courtyard! I recently had the pleasure of staying at the Deerfield Chicago Courtyard, and I must say, it was a good experience! The staff were courteous and friendly, making us feel welcome from the moment we arrived. The rooms were spacious and comfortable, providing the perfect environment for relaxation. This was my second time bringing my grandchildren for an overnight stay, and they loved it! The hotel is ideal for a weekend getaway, with everything we needed right at our fingertips. I highly recommend the Deerfield Chicago Courtyard for anyone looking for a delightful stay with family or friends. We will be back! -
Jun 30, 2025 · Sherry CobbinsThe first room we were offered was recently smoked in, the smell was pretty bad. The staff immediately moved us. The second room was clean and fresh. Otherwise the stay was quiet, beds comfortable and clean.
Jun 03, 2025 · EricOur experience at this hotel was very disappointing. The front desk staff, particularly Wanetta, were rude and dismissive. The hotel has no elevator, and when we asked for a room on the first floor due to accessibility needs, we were met with attitude and told they could cancel our reservation if we didn’t like it—instead of making any effort to accommodate us. Additionally, we witnessed a serious security issue: the front desk gave a room key to a guest who then accidentally entered someone else’s room. While it didn’t happen to us personally, it was extremely concerning and showed a clear lack of proper protocol. Between the poor customer service and the security lapse, I would not recommend staying at this hotel.
May 25, 2025 · Kritika GargAppalling Experience at Check-In – Unacceptable Behavior by Staff I’ve stayed at numerous Marriott properties over the years and have come to trust the brand for its professionalism and hospitality. However, my recent stay at Courtyard by Marriott Deerfield, Chicago was deeply disturbing and unlike anything I’ve ever experienced at a hotel — all due to the completely unacceptable behavior of the night shift assistant named Wanetta. Upon arrival, we were shocked by the complete lack of courtesy and professionalism. There was no elevator on the property — something that should have been made clear during booking. When we requested a lower-level room due to valid medical reasons, Wanetta flat-out refused to accommodate us, showing zero empathy or willingness to help. Instead of trying to find a solution, she coldly suggested we cancel the reservation — not as an option, but more like an ultimatum — and did so with a tone that was aggressive, dismissive, and blatantly rude. We were met with aggression and hostility. This behavior is not just bad service — it’s a safety issue. No guest should ever feel threatened or mistreated in a hotel lobby, especially by the very staff entrusted to provide hospitality. If this is the standard of care allowed on the night shift at this property, it raises serious questions about management oversight and training. I am appalled and deeply disappointed. Marriott needs to urgently investigate this incident, review its hiring and training protocols, and take action to ensure that no other guest is subjected to this type of treatment. Until then, I strongly urge others to reconsider booking this location.
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