DoubleTree by Hilton Phoenix North ico

DoubleTree by Hilton Phoenix North

Hotels Near Of MeArizonaMaricopa CountyPhoenixMetrocenterNorth Metro Parkway East

10220 N Metro Pkwy E, Phoenix, AZ 85051, USA

4.0

My boyfriend and I booked this hotel for a 2 night stay for our trip to phoenix. First thing I noticed when we got inside was a sign on the desk saying that the pool was being renovated. This was extremely disappointing for us because we had packed our swimsuits in the hopes of going swimming. When we got to the room there was a bag of old delivered food outside of the door. When we got inside I noticed that the shower floor was extremely dirty. We went down and told the front desk, they seemed genuinely confused why it was dirty and immediately offered us a room change which we took. However, when they brought us to our new room the key card didn’t work because the reader had died. We then had to wait 15 minutes in the hallway for a mechanic to come and fix it. When we got into the room the first thing I looked at was the shower. While it wasn’t dirty like the last one, the floor still looked gross. Neither of us felt comfortable actually having our feet in that shower so we both wore our flip flops that we thankfully packed while showering. The room was also a downgrade since it was a connected room and we could very loudly hear the people next to us. We had pre booked the room and had chosen to include the breakfast option. The first morning was fine and I was pleasantly surprised by it considering the overall vibe of the hotel. However, the second morning while I was getting food a giant cockroach climbed up the wall and then fell back behind the counter. I was automatically put off by that and hardly wanted to eat. Then as we were walking down the stairs to the tables, another giant cockroach scurried by us. It was disgusting to see to say the least. The only good thing about this hotel is that the desk workers are polite.

Emily Ross
  • Overview
  • (602) 997-5900
  • www.hilton.com

DoubleTree by Hilton Phoenix North Introduce

Welcome to our detailed overview of the DoubleTree by Hilton Phoenix North, a well-known hotel situated in the vibrant landscape of Phoenix, Arizona. Whether you're an Arizona resident looking for a convenient local stay, a business traveler seeking accessible accommodation, or a family exploring the diverse offerings of our city, understanding what DoubleTree by Hilton Phoenix North provides can help you make an informed decision for your lodging needs. This article aims to offer a clear, engaging, and informative perspective on the hotel, highlighting its location, accessibility, and the range of services typically offered by a DoubleTree property, ensuring you have the necessary details to plan your visit with confidence.

Phoenix, with its stunning desert vistas, bustling urban core, and abundant sunshine, is a popular destination for both visitors and locals alike. For those of us living in Arizona, finding a nearby hotel for visiting friends and family, or a convenient spot for a brief staycation or business trip, is always valuable. DoubleTree by Hilton Phoenix North aims to serve as a practical option, offering a recognized brand experience in a central North Phoenix location. Our goal is to present a factual exploration of what you can generally expect when choosing to stay at DoubleTree by Hilton Phoenix North. We understand that experiences can vary, and we'll focus on the publicly available information regarding its typical offerings and location benefits.

DoubleTree by Hilton Phoenix North is strategically located at 10220 N Metro Pkwy E, Phoenix, AZ 85051, USA. This address places it in the active North Phoenix area, offering notable accessibility to various parts of the city. For those traveling by car, the hotel's proximity to major thoroughfares, particularly the I-17 freeway, ensures a relatively straightforward journey from most points within the Phoenix metropolitan area, including Phoenix Sky Harbor International Airport (PHX). Guests arriving from the north or south will find the location easily reachable via I-17, which provides direct access to the Metro Center area.

The hotel's location on N Metro Pkwy E puts it in a commercial hub, which can be a distinct advantage for guests. As noted in customer feedback, "there is a lot of options for restaurants nearby," making dining convenient, even if the on-site options are limited or preferred otherwise. This area also offers proximity to various shopping destinations and business centers in North Phoenix. While individual experiences with public transport can vary, the vicinity is typically serviced by Valley Metro bus routes, potentially offering connections to light rail stations and other key destinations across the city. This connectivity can be beneficial for visitors who prefer not to rent a car or locals utilizing public transit for appointments or leisure. The ease of access to both major roads and local amenities makes the DoubleTree by Hilton Phoenix North a practical choice for a range of travelers seeking convenience in the North Phoenix region.

DoubleTree by Hilton properties typically offer a consistent range of services designed to enhance guest comfort and convenience. These services generally cater to both leisure and business travelers, aiming to provide a welcoming stay.

  • 24-Hour Front Desk Service: Standard for Hilton properties, providing around-the-clock assistance for check-ins, check-outs, and guest inquiries. Customer reviews generally highlight that "desk staff...have been friendly and helpful."
  • Complimentary Wi-Fi Access: Typically available in common areas and guest rooms, allowing guests to stay connected for work or leisure.
  • On-Site Dining: DoubleTree hotels often feature a restaurant or lounge. While customer reviews suggest a "limited menu" at the lobby bar/grill, it usually offers breakfast, dinner, and beverage options for convenience.
  • Fitness Center: Common in hotels of this caliber, providing equipment for guests to maintain their workout routines.
  • Business Center: Equipped with computers and printers for guests needing to attend to professional tasks.
  • Meeting and Event Spaces: Facilities are generally available for hosting business meetings, conferences, or social events.
  • Laundry Services: Options such as guest self-laundry facilities or professional laundry/dry-cleaning services are typically offered.
  • Parking Facilities: On-site parking for guests is usually provided.
  • Housekeeping Service: Regular cleaning and tidying of rooms, though specific experiences with cleanliness can vary, as indicated by some guest feedback regarding shower cleanliness.
  • Digital Key Access (via Hilton Honors App): A common feature for Hilton properties allowing convenient room access via smartphone.

DoubleTree by Hilton hotels are known for certain signature touches and amenities that aim to provide a comfortable experience. While specific conditions and availability can vary, here are some typical features and highlights:

  • Signature Warm Chocolate Chip Cookie Welcome: A hallmark of the DoubleTree brand, guests typically receive a warm chocolate chip cookie upon check-in, a comforting start to the stay.
  • Comfortable Guest Rooms: Rooms are generally designed with guest comfort in mind, featuring standard amenities. While experiences with cleanliness and room condition can vary, the aim is to provide a restful environment.
  • Outdoor Swimming Pool: Many DoubleTree by Hilton properties in Arizona feature an outdoor pool, a popular amenity especially given Phoenix’s warm climate. However, it's crucial for potential guests to note that, as per recent customer reviews, the pool may be undergoing renovations or be out of service, which can be "extremely disappointing" if swimming is a priority.
  • Proximity to Shopping and Dining: Located near Metro Center, there are "a lot of options for restaurants nearby," providing convenience for meals and shopping.
  • Hilton Honors Program Benefits: Guests can earn and redeem points through the Hilton Honors loyalty program, potentially accessing benefits like late checkout or room upgrades.
  • Pet-Friendly Options: Some DoubleTree properties offer pet-friendly accommodations, though policies and fees should always be confirmed directly with the hotel.
  • Accessible Features: Hotels are typically designed to comply with accessibility standards, offering accessible rooms and facilities for guests with disabilities.
  • Overall Brand Consistency: Guests can often expect a certain level of service and comfort consistent with the Hilton brand, despite individual property conditions.

DoubleTree by Hilton Phoenix North, like many hotels under the Hilton umbrella, frequently offers various promotions and special offers designed to provide added value to its guests. These can vary throughout the year, so it is always recommended to check their official website or contact them directly for the most current deals. Common promotions might include seasonal discounts, extended stay rates, or packages tailored for specific events or holidays. For example, you might find special rates for booking in advance, discounts for AARP members, AAA cardholders, or Hilton Honors members. Bundled offers that include breakfast or other amenities are also common, though it's important to verify what's included, as customer experiences with breakfast quality and availability can vary. Business travelers might benefit from corporate rates, while families could find packages that cater to leisure stays. Always inquire about any loyalty program benefits or direct booking perks, as these often provide the best value. Staying informed through their online presence or a direct call is the best way to uncover these limited-time opportunities.

For all inquiries, reservations, or to learn more about DoubleTree by Hilton Phoenix North, you can reach them using the following contact information:

Address: 10220 N Metro Pkwy E, Phoenix, AZ 85051, USA

Phone: (602) 997-5900

Mobile Phone: +1 602-997-5900

DoubleTree by Hilton Phoenix North stands as a practical option for locals in Arizona for several key reasons, particularly due to its location and brand recognition. For Arizona residents, its position in North Phoenix makes it a convenient choice for various purposes. If you're planning a staycation in the metro area, need a nearby place for out-of-town guests, or require temporary accommodation for local business, the hotel's location near I-17 and Metro Center offers straightforward access. The surrounding area with numerous restaurant options, as noted by guests, adds to its convenience for those looking for dining variety.

While recent customer reviews highlight some areas for improvement regarding specific room conditions, maintenance, and the availability of amenities like the pool, the consistent feedback regarding the politeness and helpfulness of the front desk staff is a significant positive. This suggests a commitment to service recovery and guest assistance. For locals prioritizing a recognizable brand, a convenient North Phoenix location, and friendly staff interactions, DoubleTree by Hilton Phoenix North can be a suitable choice. It provides a familiar hotel experience in an accessible part of the city, making it a viable option for a range of local lodging needs, especially when affordability and location are key considerations.

DoubleTree by Hilton Phoenix North Photos

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DoubleTree by Hilton Phoenix North 5
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DoubleTree by Hilton Phoenix North 5
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DoubleTree by Hilton Phoenix North 5
DoubleTree by Hilton Phoenix North 5
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DoubleTree by Hilton Phoenix North 5

DoubleTree by Hilton Phoenix North Location & Map

10220 N Metro Pkwy E, Phoenix, AZ 85051, USA

Reviews

My boyfriend and I booked this hotel for a 2 night stay for our trip to phoenix. First thing I noticed when we got inside was a sign on the desk saying that the pool was being renovated. This was extremely disappointing for us because we had packed our swimsuits in the hopes of going swimming. When we got to the room there was a bag of old delivered food outside of the door. When we got inside I noticed that the shower floor was extremely dirty. We went down and told the front desk, they seemed genuinely confused why it was dirty and immediately offered us a room change which we took. However, when they brought us to our new room the key card didn’t work because the reader had died. We then had to wait 15 minutes in the hallway for a mechanic to come and fix it. When we got into the room the first thing I looked at was the shower. While it wasn’t dirty like the last one, the floor still looked gross. Neither of us felt comfortable actually having our feet in that shower so we both wore our flip flops that we thankfully packed while showering. The room was also a downgrade since it was a connected room and we could very loudly hear the people next to us. We had pre booked the room and had chosen to include the breakfast option. The first morning was fine and I was pleasantly surprised by it considering the overall vibe of the hotel. However, the second morning while I was getting food a giant cockroach climbed up the wall and then fell back behind the counter. I was automatically put off by that and hardly wanted to eat. Then as we were walking down the stairs to the tables, another giant cockroach scurried by us. It was disgusting to see to say the least. The only good thing about this hotel is that the desk workers are polite.

Jun 14, 2025 · Emily Ross

Experience was not good from the start. Pulled into the parking lot and immediately noticed homeless people loitering in the area. Waited 10 minutes or more for an employee to check the desk when I walked in- there was no bell or number to call for service. We rented two rooms for our party and both smelled very off when we first walked in. The overall appearance of the hotel is very dated. Pool is out of service. One of the elevators is out of service and for two days have not seen anyone working on it. There are stains in the carpet of one room- very obvious that no attempt to clean them has been made. After two nights we have decided the AC units are not working well- we set the temp at 68 first night and it ran most of the night to keep it that way and it was still warm in the room. Second night we turned it down to 67 and again never felt like even 70 in the room. I would not recommend this hotel unless you just cannot afford anything else. The only positive is there is a lot of options for restaurants nearby. Desk staff except for the first night have been friendly and helpful.

Mar 31, 2025 · Terrica Flowers

The staff member that checked me in seemed annoyed. She asked me my name 3 times. I explained that I normally stay at EMBASSY SUITES and I wasn’t certain of the amenities given to guests/diamond members. She ran through it so fast I asked her to repeat herself. She then gave me my keys and when I turned to walk away I saw a sign about free cookies. She clearly noticed me reading the sign, because she suddenly yelled out, “ Do you want a chocolate chip & (some kind of nut cookie) I just shook my head no and walked away. She don’t mention that when I asked. She mumbled through explaining 2 bottles of water in my room and a $15 meal credit. That’s it. Nothing about FC location, or pool, or laundry. If it’s free laundry or not restaurant hours or location. Room- my room had a weird odor, my Airwick plug in, candle, or cleaning solution got rid of it. The room was muggy and sticking. Maybe because I was so close to the ice machine some type of moisture was in the room, clothes I left laying on the additional bed had some type of moisture on them. Carpet well past due for replacement. I’m almost certain there was blood on it. The bathroom light made a whistling sound the whole time it was on. The remote was like the kind they have on carnival ships. But the tv kept popping up an alert to click the guide button the remote to see what was on and the remote doesn’t have a guide button. TV’s are antiques and need to be replaced I will not return

Mar 21, 2025 · Marquita Holmes

We had two room there both on the first floor. The layouts are awesome, but they stink. The first was like moth balls and the second like mold. They did not tell us the pool is under construction either. The location is better to be desired as it is somewhat in the hood. Police were there all three days we were there.

May 12, 2025 · Jonathan Olmstead

If you’ve never been to Phoenix I wouldn’t recommend this area. Expect a lot of homeless people around and for an armed guard to be at the QT down the block. If you want to check in early, even as a diamond member they apparently charge 25 dollars, which is crazy to me. I stayed here two separate weeks and both rooms on the first floor had fruit flies. The first week I thought it was because I tend to let the trash sit through the week (I travel weekly for work and have always done this, never had issues with fruit flies). The second week I took it out every night and I still got fruit flies in my room. The second rooms AC barely worked. I like my room to be 65-68 when I sleep and I had it set to 65. The auto fan usually will turn off when it hits that temp. The auto fan never turned off. In the morning I moved it up to see when it would turn off and the fan finally turned off at 70. If I’m being honest after the first week I meant to book elsewhere but messed up the reservation and got stuck here for a second. Would not recommend.

Apr 23, 2025 · sami rose

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