4.0

Needed some assistance this morning, so I went to the front desk because my shower head started spraying at the attachment point and made a mess in the bathroom and the manager told me I can take care of it myself and I can ask for extra towels. she had 0 sympathy and honestly really does not belong in the hospitality business at all. Maybe try being a process server they don't need to be polite to people. room was was motel 6 quality at best with probably worse customer server.

stAN
  • Overview
  • (888) 777-7922
  • mohegansun.com

Earth Tower Introduce

For local users and travelers searching on the "Hotels Near Of Me" platform, the Earth Tower at Mohegan Sun in Uncasville, Connecticut, stands as a significant and relatively newer addition to the renowned Mohegan Sun integrated resort complex. Located at 1 Mohegan Sun Blvd, Uncasville, CT 06382, USA, and reachable via phone at (888) 777-7922, the Earth Tower offers a distinct, modern accommodation experience within this vast entertainment destination. As a component of Mohegan Sun, it directly caters to those seeking a comprehensive resort experience, combining luxurious stays with world-class gaming, dining, shopping, and entertainment, all conveniently located in southeastern Connecticut.

The "Hotels Near Of Me" category is invaluable for users seeking immediate and relevant accommodation options based on their current location or desired travel destination. The Earth Tower's inclusion in such a search highlights its accessibility and its capacity to meet a wide range of traveler needs, from quick getaways to longer vacations or business trips requiring extensive facilities. Its integration within the larger Mohegan Sun property means guests have seamless access to all the amenities and attractions the resort has to offer, making it a self-contained destination.

  • Environment and Location: The Earth Tower, which officially opened on November 18, 2016, offers an invigorating and urbane escape with a crisp, contemporary design, setting it apart from the more classic elegance of the older Sky Tower. Designed by Kohn Pedersen Fox, the hotel features a striking glass-clad façade, complementing the existing architecture while providing its own unique aesthetic. Situated within the sprawling Mohegan Sun complex, it is a short stroll from the main casino floor and entertainment venues. The Earth Tower lobby itself is a notable feature, boasting an expansive outdoor patio with inviting fire pits and the cosmopolitan Bean and Vine Café & Wine Bar, which transitions from a coffee spot in the morning to a relaxed wine bar in the evening. Rooms facing the Trading Cove offer scenic views. The overall environment of the Earth Tower emphasizes modern comfort and sophistication, providing a slightly quieter and more self-contained feel compared to the bustling main casino area, while still being directly connected to all of Mohegan Sun's offerings. Its location in Uncasville places it conveniently near other local attractions such as the Mohegan Sun Arena and Norwich Golf Course, and it's approximately a 15-minute drive from Foxwoods Resort Casino, offering additional entertainment options in the vicinity. The resort is located on the banks of the Thames River, providing a picturesque backdrop to the expansive property.

  • Services and Staff: The Earth Tower, as part of the Mohegan Sun resort, provides a comprehensive array of services aimed at ensuring guest comfort and convenience. Standard services include 24-hour reception and concierge assistance for property and local information, baggage handling by bell staff, and 24-hour valet parking in addition to ample complimentary self-parking. Daily housekeeping is provided. For business travelers, a business center is available, and Mohegan Sun offers extensive meeting and convention facilities, including the massive Earth Expo & Convention Center with 15 meeting rooms and a large ballroom. Guests can also expect convenient access to a range of on-site facilities, including dry cleaning/laundry services, room service, and various guest support amenities. The resort's commitment to guest experience is rooted in its "Spirit of Aquai" culture, emphasizing unmatched guest service and dedication to excellence. However, it's important to provide an objective introduction. Recent customer reviews, as provided, highlight instances where guests experienced significant challenges with service. For example, a report of a shower head malfunction was met with a suggestion for the guest to handle it themselves and retrieve extra towels, with "0 sympathy" from the manager. Another detailed review describes a prolonged toilet flushing issue, followed by flooding, and a frustrating reimbursement process for damaged personal items and medication. This guest reported miscommunication, blame-shifting, and even false accusations of threatening staff and intentionally stuffing the toilet, despite a plumber confirming the malfunction was not due to jamming. These instances suggest that while standard services are in place, the quality of problem resolution and customer empathy can be inconsistent, causing significant stress and dissatisfaction for guests. It's crucial for prospective guests to be aware of these reported service challenges alongside the stated offerings.

  • Features and Amenities: The Earth Tower provides a rich array of features and amenities designed for a comfortable and engaging stay:

    • Accommodation: The Earth Tower features 400 well-appointed guest rooms, including 39 suites. Room types range from Deluxe Rooms (minimum 365 sq ft) to more expansive suites like the Horizon Suite (minimum 770 sq ft) and the Earth Suite (minimum 910 sq ft, with two bedrooms). Rooms typically feature a modern design, comfortable bedding (King or Queen beds), intelligent thermostats, in-room safes, work desks, refrigerators, minibars, and 37-inch flat-screen TVs with cable channels. Bathrooms are often marble-finished, with combined shower/tubs and designer toiletries. Connecting/adjoining rooms are available, as are free cribs/infant beds and blackout drapes/curtains for guest comfort. Guests can also enjoy video in-room dining menus with ordering, bill review, and check-out accessibility. Rooms also feature Google Chromecast enabled TVs for enhanced entertainment options, and ultra-fast Wi-Fi with reported speeds of 250+ Mbps.

    • Gaming: Being directly connected to the Casino of the Earth, guests have immediate access to Mohegan Sun's extensive casino facilities, which include over 300 gaming tables, 5,000 slot machines, and 33 VIP rooms, offering a vast range of gaming options for all levels of players.

    • Dining: While the Earth Tower itself primarily houses the Bean and Vine Café & Wine Bar for coffee and light fare, guests have access to the entire Mohegan Sun resort's impressive selection of over 40 different restaurant and dining options. This includes a wide variety of cuisines, from Italian to Asian, and options ranging from fine dining (e.g., Michael Jordan's Steak House, Todd English's Tuscany, TAO Asian Bistro & Lounge) to casual eateries and quick bites (e.g., Bobby's Burgers, Frank Pepe Pizzeria Napoletana, Johnny Rockets). Daily full breakfast is available for a fee.

    • Wellness & Recreation: The Earth Tower provides convenient access to its own fitness center and an indoor pool. Additionally, guests can utilize the larger Mandara Spa, which has locations in both the Earth and Sky Towers. The Mandara Spa offers a wide range of services including massages, facials, body treatments, and salon services, drawing inspiration from Balinese healing touches and traditional European therapies. Fitness centers are open 24 hours for hotel guests. Mohegan Sun also features an 18-hole championship golf course (Mohegan Sun Golf Club) and Cyber Quest/Kids Quest, an arcade for children of all ages, along with two indoor pools across the resort including the Sky Tower's Sun Terrace Pool with a 10,000-square-foot solarium.

    • Entertainment & Nightlife: Guests have unparalleled access to Mohegan Sun's vibrant entertainment scene. This includes the Mohegan Sun Arena, a 10,000-seat venue for major concerts and sporting events (including the WNBA's Connecticut Sun), a comedy club (Comix Roadhouse), and various nightclubs and bars throughout the complex like Avalon Nightclub and Vista Lounge. The Wolf Den at Mohegan Sun also hosts free live entertainment.

    • Shopping: The Shops at Mohegan Sun, a 130,000-square-foot retail shopping experience, offers a diverse selection of stores, from luxury brands to unique boutiques and convenience shops like the House of Sweets, Athleta, and Sephora.

    • Check-in/Check-out: Standard check-in time is from 4:00 PM (Sunday check-in is 5:00 PM), and check-out is until 11:00 AM. Guests are required to show a photo ID and credit card upon check-in. A refundable damage deposit of $100 per night is typically required for incidentals. The minimum age for check-in is 21.

  • Promotional Information: Mohegan Sun, and by extension the Earth Tower, regularly features a variety of promotions and packages designed to enhance guest stays and encourage visits. These typically include:

    • Hotel & Entertainment Packages: Bundled offers that combine overnight stays with tickets to concerts at the Mohegan Sun Arena, or entry to other entertainment venues. Examples include packages for specific concert dates or sports events, and seasonal Sun Patio Concert Series. Recent packages have included "Family Fun Packages" with allowances for Kid's Quest and food & beverage.

    • Momentum Rewards Program: Mohegan Sun's loyalty program, Momentum, offers members various benefits, including discounts on hotel stays (including complimentary rooms based on play), dining, shopping, and spa services, as well as opportunities to earn rewards points and participate in exclusive promotions and giveaways (e.g., Jackpot Celebrations, Select Barrel Spirits Series, slot promotions). Tiered membership offers increasing benefits and personalized offers, including priority hotel check-in, reserved parking, and discounts at retail and gas stations.

    • Seasonal & Holiday Promotions: Special offers tailored to specific seasons or holidays, often including discounted room rates or added value such as food and beverage credits. Examples include "All in for Summer" promotions and "Celebrate Father's Day" packages.

    • Dining and Spa Offers: Promotions at specific restaurants, bars, or the Mandara Spa, such as discounts on services or special menus. The Mandara Spa often has promotions like "For Mom, With Love" offering shopping sprees for booking services, or discounts on services when spending a certain amount. Guests can also find promotions for specific slot machines or gaming events.

    • Military Discounts: Mohegan Sun honors active-duty service members and veterans with various discounts and appreciation events throughout the year.

    • Giveaways and Sweepstakes: Regular promotions like "Pick Your Paradise Giveaway" or specific slot machine promotions with prizes like luxury cars or cash.

    Prospective guests are strongly advised to visit the official Mohegan Sun website (mohegansun.com) and check reputable online travel agencies like Expedia, Booking.com, and Travelocity for the most current and specific promotional details, as offers change frequently. It's also beneficial to inquire directly with the hotel about any ongoing specials when booking. Note that cancellations can typically be made up to midnight two days prior to the reservation date to avoid penalty of the first night's room and tax.

While the Earth Tower at Mohegan Sun offers a vast array of amenities and entertainment, providing a comprehensive resort experience for those searching "Hotels Near Of Me" in the Uncasville area, it is important for potential guests to consider the customer feedback regarding service issues. These reviews, highlighting concerns about maintenance response, managerial sympathy, and handling of incidents, suggest that while the physical amenities are extensive, guests should be prepared for potential inconsistencies in customer service. Despite these challenges, the overall appeal of Mohegan Sun as a premier entertainment destination remains, making the Earth Tower a viable option for those prioritizing access to the resort's diverse offerings.

Earth Tower Photos

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Earth Tower Location

Earth Tower

1 Mohegan Sun Blvd, Uncasville, CT 06382, USA

Get directions

Reviews

Needed some assistance this morning, so I went to the front desk because my shower head started spraying at the attachment point and made a mess in the bathroom and the manager told me I can take care of it myself and I can ask for extra towels. she had 0 sympathy and honestly really does not belong in the hospitality business at all. Maybe try being a process server they don't need to be polite to people. room was was motel 6 quality at best with probably worse customer server.

Feb 26, 2025 · stAN

I had a terrible experience at this hotel. My toilet kept flushing overnight, so I called maintenance around 9 AM. By 11:30 AM, after not hearing back, I called again, and someone arrived quickly to "fix" the issue. We spoke briefly with the repairman, then left him to do his work. When we returned to our room, I immediately heard running water. The bathroom is right by the entrance, and I noticed water about to spill into the main area. I called the front desk to report it and offered to shut off the water, but they told me not to. Unfortunately, I had a luxury bag on the floor containing my dinner clothes and medication, which was now soaked with toilet water. The hotel promptly replaced my bag, which I appreciated, and told me to purchase my medication out of pocket for reimbursement. However, after submitting my receipt, I received no response for days. Before checking out, I went to the front desk and politely asked what to expect regarding reimbursement. They told me to return later when a different manager was on duty. When I did, I was informed that because they replaced my bag, they would not cover my medication. I was then told to leave and speak with security. When I met with security, they called the office, where I was falsely accused of threatening staff (while I was literally just sitting, drinking coffee, and speaking calmly). They also claimed that I had stuffed the toilet with objects, causing the flooding—something no one had ever mentioned to me before. They did not want to see the video of the toilet spraying water from the back, which I later had a plumber review. The plumber confirmed that this type of malfunction does not happen from "jamming" the toilet. Despite this, I was still forced to spend $700 out of pocket on a new EpiPen due to their negligence. Sadly, I can't post videos here, but I’m happy to share them if needed. This entire process was frustrating, with miscommunication and blame-shifting instead of real customer service. I’ve stayed here many times because of the convenience for gambling, and while customer service has always been mediocre, this was by far the worst experience I've had. It was impossible to relax and enjoy my stay due to the unnecessary stress they caused.

Feb 26, 2025 · Brian Smith

The room & view were a welcoed sight by bed time. We decided to go a night before a Michael Jackson event so we could get good seats & maintain good parking. I reserved a Magic show with a comic(dinner, too). We ended up going to a drag show later (not for my taste) in the evening. Gambled & won during this March madness season! A very crazy hit! Did the cool pool & also sat outside by a fire pit.

Mar 03, 2025 · Christopher Briere

The room was very nice, however Sky Tower is much nicer. We had a free room so I feel I cannot complain. There were two rooms in Sky for $39 and $49. I usually pay $500. I wish I had paid the few dollars and stayed with Sky. I had a friend up from FL and we got breakfast in paper bags. In Sky you get a beautiful linen covered table and your coffee comes in a pot. Breakfast is on plates and not in paper bags. Just personal preference and the beds are nicer in Sky.

Nov 09, 2024 · Mary W Rice

A bit of a walk from the lobby to the rooms but Mohegan still one of the best out and staff always goes above and beyond. Just wish more places were open for food late on Sundays

Mar 10, 2025 · Alex Doe

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