4.0

My company booked my stay here. I practically lived here for 4 months. The staff and crew were so amazing. The hot tub is a must when you stay. You’ll have a soothing atmosphere having a delicious breakfast. I have met folks coming from MA and RI stay here for the weekend. Your kids will love it. They have shuttle rides to the casino in the weekend. They have a nice bar you can sit down and mellow out with your favorite drink. Overall this hotel is perfect whether you’re on a business or leisure trip.

I Gonzalez
  • Overview
  • (860) 885-1100
  • www.hilton.com

Hampton Inn Norwich Introduce

Hampton Inn Norwich, situated at 154 Salem Turnpike, Norwich, CT 06360, USA, stands as a prominent lodging option within the "Hotels Near Of Me" category, particularly for those seeking comfortable and convenient accommodation in Southeastern Connecticut. As a well-known brand under the Hilton family, Hampton Inn generally upholds a standard of quality and service, and this specific location appears to be a strong example. Drawing from comprehensive customer reviews and general brand information, this introduction will provide an objective and detailed overview of the hotel's environment, services, features, and promotional aspects.

Environment and Location:

The Hampton Inn Norwich is strategically located right off I-395, a major interstate highway, on Salem Turnpike. This positioning offers excellent accessibility for travelers arriving by car, making it a convenient stop for those on longer journeys or specifically targeting destinations in the region. The immediate environment is characteristic of a roadside hotel, surrounded by commercial establishments and other services that cater to travelers. While it's not a scenic or secluded location, its convenience is paramount. The hotel's proximity to major attractions in Southeastern Connecticut is a significant advantage. It is particularly well-situated for guests planning to visit the nearby casinos, such as Mohegan Sun and Foxwoods Resort Casino, which are major entertainment hubs in the area. The ease of access to these venues, coupled with the hotel's shuttle service, makes it an attractive choice for leisure travelers and casino-goers. Despite being near an interstate, guests note that rooms facing away from I-395 experience "little to no noise," indicating good sound insulation in certain areas of the hotel. Overall, the environment is practical and geared towards accessibility, offering a comfortable base for exploring the region's attractions.

Services and Features:

Hampton Inn Norwich provides a comprehensive range of services and features designed to enhance guest comfort and convenience, whether for short stays or extended visits. Key offerings include:

  • Modern Facilities and Aesthetic: The hotel "feels and looks brand new," suggesting a recent renovation or construction. This contributes to a fresh and appealing atmosphere throughout the property.
  • Complimentary Hot Breakfast: A staple of the Hampton Inn brand, the hotel offers a complimentary hot breakfast. While one review described it as "just okay" and noted occasional issues with restocking during peak times (like large group stays), it provides a convenient and included meal option. A notable positive is that the hotel doesn't "whip it all away at cutoff time," showing flexibility.
  • Indoor Pool and Hot Tub: A significant recreational feature is the heated indoor pool, described as "big," and a hot tub. The hot tub is noted as being able to "fit a good amount of people," and the waterfall is made of "hot water," which is a pleasant surprise. These amenities provide excellent options for relaxation and family fun. However, one review mentioned a need for "a quick clean on the bottom of the pool" due to hair-ties and wrappers.
  • On-site Bar/Lounge: The hotel features a "nice bar" or lounge area, "tucked away opposite the hall of the elevators." It offers "great drinks," which are "reasonably priced." The option for "to-go drinks" is a convenient perk. This lounge is open on Fridays and Saturdays, providing a relaxing evening option for guests.
  • Outdoor Fire Pit Deck: Adjacent to the bar, there's a fire pit deck that is open when the weather is pleasant, offering an inviting outdoor space for socializing and unwinding.
  • Fitness Center (Gym): A well-equipped gym is available, allowing guests to maintain their fitness routines during their stay.
  • Casino Shuttle Service: A highly valued service for many guests is the complimentary shuttle to Mohegan Sun Casino. This service runs specifically on Fridays and Saturdays, with drivers described as "excellent and very knowledgeable of the area," serving as "great guides" for first-time visitors.
  • Abundant Parking: The hotel offers "abundant" parking, ensuring ease of access for guests with vehicles.
  • Pet-Friendly Policy: While not explicitly detailed, Hampton Inn generally maintains a pet-friendly policy, which is a significant plus for travelers with furry companions.
  • Complimentary Coffee/Tea: Coffee and tea are "always available," providing a constant refreshment option for guests.
  • Exceptional Staff: The hotel's staff and crew receive overwhelmingly positive feedback, described as "amazing," greeting guests "with a smile," and creating a "soothing atmosphere." This level of hospitality, particularly from long-term guests, is a strong indicator of dedicated and friendly service.
  • Room Comfort: Rooms are generally considered "great," with options to face away from the interstate for quieter stays.

Promotional Information and Target Audience:

Hampton Inn Norwich effectively promotes itself as a versatile accommodation choice, catering to both leisure and business travelers, with a strong emphasis on convenience and comfort. For users searching "Hotels Near Of Me," its prime location off I-395 and proximity to major regional attractions are key selling points. The hotel actively appeals to:

  • Casino Visitors: The dedicated weekend shuttle to Mohegan Sun is a major draw, attracting guests from nearby states like Massachusetts and Rhode Island specifically for casino trips. The hotel positions itself as an ideal base for those looking to "lose some more money at the casino."
  • Business Travelers: The comfortable rooms, reliable amenities, and professional staff make it suitable for individuals on business trips, especially those on extended stays, as evidenced by a guest who "practically lived here for 4 months."
  • Families: The heated indoor pool and general family-friendly atmosphere, along with the comfort and amenities, make it a good option for families with children.
  • Weekend Getaway Seekers: With its lounge, fire pit, and proximity to entertainment, it's perfect for those seeking a weekend escape.
  • Travelers on a Budget with Premium Expectations: While part of a mid-range brand, the hotel delivers a perceived "brand new" feel and a high level of service that often exceeds expectations for its category.

The consistent praise for the staff, particularly for their warmth and helpfulness, is a strong promotional asset, reinforcing the brand's commitment to guest satisfaction. Despite minor issues like breakfast restocking challenges during peak times or occasional pool cleanliness, the overall guest experience is overwhelmingly positive, leading to high recommendation and repeat stays. Hampton Inn Norwich successfully combines convenience, a wide array of amenities, and genuinely friendly service to provide a stellar and highly recommended hotel experience in the Norwich, CT area.

Hampton Inn Norwich Photos

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Hampton Inn Norwich Location

Hampton Inn Norwich

154 Salem Turnpike, Norwich, CT 06360, USA

Get directions

Reviews

My company booked my stay here. I practically lived here for 4 months. The staff and crew were so amazing. The hot tub is a must when you stay. You’ll have a soothing atmosphere having a delicious breakfast. I have met folks coming from MA and RI stay here for the weekend. Your kids will love it. They have shuttle rides to the casino in the weekend. They have a nice bar you can sit down and mellow out with your favorite drink. Overall this hotel is perfect whether you’re on a business or leisure trip.

May 08, 2025 · I Gonzalez

Great hotel right off I-395. Hotel feels and looks brand new. Room was great, had a top floor room facing away from the interstate, so there was little to no noise from this spot. Pool and hot tub were great, pool was big and love that it was heated. Hot tub looks small in pictures but can fit a good amount of people, waterfall is hot water which is amazing! Could use a quick clean on the bottom of pool as I noticed hair-ties and wrappers at bottom. Didn’t want to make a big deal about this. Lounge is tucked away opposite hall of the elevators. Great drinks, reasonably priced and happy they make to-go drinks! Fire pit deck next to bar is open when it’s nice out. Also only open on Fridays and Saturdays. Be sure to carry cash because the credit card reader won’t let you add a tip for the great service. Shuttle only runs on Fridays and Saturdays to Mohegan only. Driver was excellent and very knowledgeable of area, great guide for those who haven’t been before. Breakfast was okay. Seemed to be running out of things and not restocking them. Got my waffle fix and that’s all I needed. Something to note, I stayed at the same time as a giant college sports trip and they took up the whole breakfast area. It would make sense to open a meeting room for them to all be in the same spot. Makes normal guests feel abandoned in space, I ate up in my room due to no space. Overall great hotel, will be returning for future overnights if I plan to lose some more money at the casino in the future!

May 10, 2025 · Ryan Adamski

DO NOT BOOK. The front desk people very rude and unprofessional. Removing name tags for a reason. This property advertises as Smoke Free. FAKE. The whole property is full of smoke hallways, rooms everywhere. When you asked about this anyone including General Manager (Nicole) you will get the answer that it’s not their problem and we should not be staying here…I have asthma and was not able to stay even for 30 minutes. We actually were forced out to leave the premises because of my asthma and I may die in the room during their shift. I was told that the manager is already sleeping and can’t help me anyway. The guy at the front desk said he will call the police to force me out. I asked to refund me my money and he said if we leave we can get money back. Unfortunately this is a BIG SCAM no money back , my husband birthday was ruined. We had to drive back to New York at 1am since it was very unsafe to stay. I will never recommend to stay at this or any hotel related to Hampton Inn. This company is a scam. The employees untrained and rude. Hopefully my $260 stay will help this company to spend more time to hire better people and fix this mess.

Apr 28, 2025 · K P Official

The manager, Nicole, is rude and has some serious control issues. I think they should give some one else a chance and see if you keep getting comments about rude hotel staff. They make you sign a no party agreement but don’t enforce it and can’t protect you from drunk people. I had a drunk man threaten me in front of my room and the situation escalated- I called down to the front desk. The girlfriend of the drunk man eventually made him leave by physically pushing him inside an elevator. A kid in street clothes (no name tag- didn’t even know if he worked there) showed up an hour later (midnight) to see if the drunk party was still in the room. An hour later??? After I told you I had just been threatened? I sent an email to the GM while on property that they said was never received. However, I was able to prove with Hilton Honors that I did send the email with an accurate date of event (same day) and it was time stamped saying when it was sent. I had to go to CT again so I called ahead to Hilton honors to ask if they could actually give me some reassurance about staying there and how they would handle the situation differently. I ended up on the phone with Hilton and the manager of this hotel who spoke over me so many times that I asked the Hilton customer service rep to get her off the phone. Ended up agreeing to the cancellation because I will not stay at a hotel where the staff is rude and don’t care if my safety was jeopardized. After the manager of this hotel got off the phone- the Hilton customer service apologized profusely and said that each complaint under Hilton goes to its respective hotel (Hampton, Hilton Garden, etc…) and that she was going to escalate the situation because this manager could possibly use some additional training. Will not be returning because of Nicole.

May 13, 2025 · B Y

It's probably the nicest Hilton property we've visited in the Northeast. Bright, modern, clean. Great shuttle to Mohegan. The snacks at the front desk were brutally expensive. "Other properties those are free" Our room was on the quiet "cemetery" side. ;) The other side is a highway. Stay was short. Pleasant. Perfect.

Feb 09, 2025 · Leah Of the Laurels

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