FairBridge Inn Express

Hotels Near Of Me Massachusetts Berkshire County Pittsfield Cheshire Road

16 Cheshire Rd, Pittsfield, MA 01201, USA

2.0

I came to this hotel about 4:30 am to try and get a room because I called the phone no one answer but when I got to the hotel they had a number on the door to call and I did that as well. So no one answered the phone. So in my mind, I assumed that the person working the front desk maybe was at lunch, so I parked on the side of the building to wait in the process I called again. No one answered the phone I said eventually someone would come and I would purchase a room i fell asleep when I did wake up. I woke up to a tow truck trying to tow my vehicle I went to the front because someone had to call the tow. Truck so I knocked on the door they were standing right in there would not open The door they were very rude and nasty and stated that they didn't have rooms. And you can see there's a lot of vacancies so I asked him, I said, well, were you the one that called the tow truck? Not sure why I would not have been able to rent a room but straight discrimination, he said they didn't have any rooms available and that They don't do rooms before check-in time. So I didn't understand that either, but anyway, straight discrimination, very rude people

Arzethaaa Triplett

Overview

(413) 443-5661

FairBridge Inn Express Introduce

Welcome to the detailed introduction of FairBridge Inn Express, a hotel located at 16 Cheshire Rd, Pittsfield, MA 01201, USA. For those searching on platforms like "Hotels Near Of Me," understanding the offerings and reputation of local establishments is crucial. This introduction aims to provide a comprehensive and objective overview of FairBridge Inn Express, drawing from publicly available information and customer feedback to give you a clear picture of what to expect.

FairBridge Inn Express positions itself as a practical lodging option for travelers visiting Pittsfield, Massachusetts. When considering a stay at a hotel, especially through a "Hotels Near Of Me" search, factors such as location, amenities, and overall guest experience play a significant role. Pittsfield, nestled in the Berkshire Mountains, offers a blend of natural beauty, cultural attractions, and historical sites. A hotel like FairBridge Inn Express can serve as a base for exploring the region's diverse offerings, from museums and art galleries to outdoor recreational activities.

Regarding the environment of FairBridge Inn Express, objective information from typical hotel descriptions often highlights the general surroundings and the property's ambiance. Hotels in areas like Pittsfield might offer a more tranquil setting compared to bustling city centers, potentially providing a quieter stay for guests. The exterior of the building, the parking facilities, and the general upkeep of the grounds contribute to the initial impression of the hotel's environment. While specific details on the architectural style or landscaping are not readily available, one can generally expect a standard motel-style layout common to many express inn properties. The location on Cheshire Road suggests proximity to local thoroughfares, which can be convenient for travelers arriving by car. The environment within the hotel typically includes a lobby area, guest rooms, and potentially some communal spaces. The design and cleanliness of these interior spaces are key aspects of the hotel's environment, directly impacting guest comfort. An emphasis on a welcoming and functional interior is usually a priority for such establishments, aiming to provide a no-frills yet comfortable experience.

Moving on to services, FairBridge Inn Express, like many hotels in its category, is expected to offer a standard suite of services designed to meet the basic needs of travelers. These typically include front desk assistance, though the customer reviews suggest potential issues with accessibility and responsiveness at certain times. Other common services often include daily housekeeping, complimentary Wi-Fi access, and parking facilities. Many express-style inns also provide basic amenities such as in-room coffee makers, televisions, and private bathrooms. The phone numbers provided, (413) 443-5661 and +1 413-443-5661, indicate the primary means of contact for reservations or inquiries. However, the customer feedback raises concerns about phone responsiveness and front desk availability, which are critical service aspects for any hotel. For travelers utilizing "Hotels Near Of Me" platforms, knowing that a hotel offers consistent and reliable front desk service is often a primary consideration for convenience and peace of mind.

Features of FairBridge Inn Express would likely encompass the specific amenities and unique selling points it offers. Given its classification as an "Inn Express," it typically focuses on providing essential comforts at a competitive price point. This might include comfortable bedding, air conditioning, and perhaps a small workspace in each room. Some express inns also offer a complimentary breakfast, though this specific detail is not provided. The objective would be to provide a clean and functional space for guests to rest. The size and configuration of the rooms would also be a key feature, generally designed for efficiency and practicality rather than luxurious space. For those searching for "Hotels Near Of Me" with specific requirements, it's always advisable to verify if the hotel offers features such as pet-friendly rooms, accessible facilities, or specific business services, as these can vary widely between properties of this type.

In terms of promotional information, hotels often highlight their competitive pricing, convenient location, and any special deals or packages. While no specific promotional details are available in the provided text, FairBridge Inn Express, like other establishments on "Hotels Near Of Me" platforms, would likely leverage its affordability and accessibility to attract budget-conscious travelers. Potential promotions could include discounted rates for extended stays, seasonal offers, or packages tied to local events or attractions in Pittsfield. These promotional strategies are crucial for attracting guests in a competitive market and are often featured prominently on booking platforms and the hotel's own website, if available. For customers searching for the best value, understanding the hotel's promotional calendar can significantly influence their booking decision.

However, it is crucial to address the customer reviews provided, as they offer significant insights into the actual guest experience at FairBridge Inn Express. The reviews highlight several serious concerns, including issues with staff responsiveness and customer service, particularly regarding late-night check-ins and reservation handling. One review details a frustrating experience involving an unresponsive front desk, a vehicle almost being towed, and accusations of rudeness and discrimination. Another review describes a highly agitated and aggressive interaction regarding a Trip.com reservation. These accounts suggest potential inconsistencies in service delivery and significant challenges in guest relations. For individuals using "Hotels Near Of Me" to find a reliable place to stay, these reviews are critical. They indicate that while the hotel may offer certain conveniences, there are considerable risks associated with the service quality and staff conduct. An objective introduction must present both the general expectations of such a hotel and the reported realities from guest feedback, allowing potential visitors to make an informed decision.

In conclusion, FairBridge Inn Express in Pittsfield, MA, offers a lodging option that, based on typical express inn standards, aims to provide basic comforts and conveniences. Its location at 16 Cheshire Rd could be advantageous for travelers exploring the Pittsfield area. However, the severe negative customer reviews regarding front desk service, handling of reservations, and staff demeanor are significant factors that prospective guests should consider very carefully. When searching for hotels via "Hotels Near Of Me," a balanced view that includes both the presumed offerings and real-world guest experiences is paramount. This objective introduction aims to provide that comprehensive perspective, enabling you to weigh the potential benefits against the reported challenges before making a booking decision.

FairBridge Inn Express Photos

FairBridge Inn Express Location

FairBridge Inn Express

16 Cheshire Rd, Pittsfield, MA 01201, USA

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Reviews

Mar 14, 2025 · Arzethaaa Triplett

This was the most rudest and dismissive experience we ever had. We booked our trip on Trip.com and when we got there, we were told that they didn't have our reservation. The woman at the front desk became very AGITATED and AGGRESSIVE when we politely asked to communicate with a Trip com representative on the phone. Reading other reviews made us realize that our HORRIBLE experience wasn't unique at all when it comes to this place In summary, AVOID this place if possible

Dec 01, 2024 · Umi Ceda

If I could leave zero stars I would. BEWARE. We booked and paid online for our room a month or so in advance. We pulled in and initially thought the place was closed down- we were buzzed in at the front door by the man working the front desk. At 4pm we were told we did not have a reservation- the man at the desk was extremely rude and the opposite of helpful informing us that we had to contact the reservation customer service from the booking agent. He also informed the hotel was full anyway and they would not be able to accommodate us. While on the phone with the booking agent, we witnessed a woman come to the desk asking for clean bedding and sheets as the ones that were in her room "were filthy". SHE was berated by the man arguing with her that the staff would take care of it. After 45 min on hold we booked at another hotel. I remained on hold for another 20 minutes to be told that I did in fact have a reservation and my refund would be issued only after an internal review. Multiple people had an issue at check-in. Man at front desk by far rudest man I have ever witnessed in customer service. Hotel appears abandoned. Dirty. Unkempt. Don't book here- you will either be scammed or infested.

Jun 30, 2024 · Jennifer Berg

DO NOT STAY HERE!!! This is the worst experience I have ever had with any hotel. I have stayed in plenty of dirty hotels and motels, and I understand that sometimes you get what you pay for. This was far worse than that. We made a reservation, in advance, through Booking, for $78, as the FairBridge website wasn't working and no one answered my call. Before the trip, I verified with FairBridge and Booking that our reservation was confirmed multiple times, even confirming a check-in time for 7pm. When we arrived at the hotel right at 7pm, Mona (I believe was her name) denied having any knowledge of our reservation, instead offering us a walk-in rate of $200 (which she offered repeatedly). This was a classic bait and switch, and she spent the entire conversation yelling at us and making up rules (For example: she asked our ages and we said 22 she said the minimum age to check in is 23, which was clearly a lie, then she immediately after said she would give us a walk in room). She put us on the phone with her manager she called "DP" (maybe Kalpesh?) who was somehow even more rude and ignorant. When Booking.com contacted them about this cancellation (at 8pm, this same night), FairBridge told Booking that they could no longer accommodate us. The hotel was far from booked out; they just knew we were in a vulnerable position and wanted to make some money. Despite being truly exhausted, rather than pay $200 to stay here, we drove all the way to Vermont and paid even more money than that for a night in a bad (but infinitely better) motel. These folks put us in an extremely unpleasant and even dangerous situation (having no place to stay, very far from home). The hotel serves no breakfast, despite claiming to. The premises are disgusting. Do not trust them, and do not reward their profoundly unethical behavior with your business. I ignored several reviews warning me, and I should not have. If you need somewhere cheap, there are plenty of affordable motels between here and Williamstown that sometimes don't list their price but are much better options. By the way, Booking.com was also an extremely bad-faith actor in this situation, offering us an insulting $26 of compensation toward the price of another hotel, but only if we booked through them, and they gave us several options which we verified had no rooms left for the night. The minimum price we could find at another hotel in this area, was like $400, and none of those hotels even had rooms available day of late on a Saturday night. Booking sent an email saying our reservation was "guaranteed" so I worry this is a violation of consumer law on their behalf...but always be wary of reservations without contracts.

Oct 21, 2024 · Jacob Simmons

I will say first that the room was clean. The door to the lobby was always locked and had to ring the bell to have someone open. They tried to run my card again when I arrived but was a prepaid reservation. They would not provide a final receipt. I called after I left to get a final bill, they hung up on me 2x's. Service was drastically lacking. Beware.....

Aug 26, 2024 · John Buck