Hampton Inn & Suites New Castle ico

Hampton Inn & Suites New Castle

Hotels Near Of MePennsylvaniaLawrence CountyNew CastleWest State Street

2608 W State St, New Castle, PA 16101, USA

4.0

DON'T BOOK HERE! Elevator is down. I was on the 3rd floor glad I. I'm checking out of here. I can't imagine being stranded on my days off and being forced to use actual stairs. And they're remodeling so be aware of that. May9 2025 don't take the chance here I'm telling you

abe linkenn
  • Overview
  • (724) 656-0000
  • www.hilton.com

Hampton Inn & Suites New Castle Introduce

For those seeking "Hotels Near Of Me" in New Castle, PA, the Hampton Inn & Suites New Castle, located at 2608 W State St, New Castle, PA 16101, USA, is a recognizable option from the Hilton family of brands. It's important for prospective guests to be aware that this hotel is currently undergoing renovations, which may impact the guest experience. You can reach them at (724) 656-0000 or +1 724-656-0000 for the most up-to-date information regarding their facilities and availability.

Environment and Location

The Hampton Inn & Suites New Castle is strategically situated on West State Street, providing convenient access to various local points of interest. It's approximately a mile from I-376 and just off US Highway 224, making it easily accessible for travelers. Downtown New Castle, with its shops, restaurants, and businesses, is less than a 10-minute drive away. The corporate headquarters of Pyrotecnico Fireworks is also just a mile from the hotel. For those interested in local attractions, Living Treasures "Wild" Animal Park is about 13 miles away. The hotel's location aims to provide a balance of convenience for travel and proximity to local amenities.

However, it is crucial to note that the hotel is currently undergoing a renovation process. This means that guests may encounter ongoing construction, which can affect the overall ambiance, noise levels, and availability of certain facilities. Visitors should anticipate a refreshed look upon completion, but be prepared for potential disruptions during their stay.

Services and Amenities

Hampton Inn & Suites generally offers a consistent set of services and amenities, though some may be temporarily affected by the ongoing renovations:

  • 24-Hour Front Desk: The hotel operates a 24-hour front desk to assist guests with check-in, check-out, and any inquiries. While some reviews mention issues with third-shift staff responsiveness or communication, the intention is to provide round-the-clock support.
  • Complimentary Hot Breakfast: A staple of the Hampton Inn brand, a complimentary hot breakfast buffet is typically offered daily, often available from 7:00 AM to 9:00 AM. This includes a variety of options, and is generally well-regarded by guests for starting their day.
  • Free WiFi: Complimentary wired and wireless internet access is available in all rooms and public areas, ensuring guests can stay connected.
  • Indoor Pool: The hotel features an indoor pool. It is important to note that the pool, along with the spa, was previously closed for maintenance and was scheduled for closure from January 21, 2023, to March 4, 2023, and again from January 27, 2025, to July 31, 2025, for renovations. Guests should confirm current availability directly with the hotel.
  • Fitness Center: A fitness center is available for guests who wish to maintain their exercise routine.
  • Business Center and Meeting Facilities: For business travelers, the hotel provides a 24-hour business center with a computer station and printer, as well as meeting room and conference space (approximately 872 square feet) for events.
  • Pet-Friendly Accommodation: The Hampton Inn & Suites New Castle is a pet-friendly hotel, allowing dogs and cats for an additional non-refundable fee ($50 for 1-4 night stay; $75 for 5+ nights; maximum 2 pets). Service animals are exempt from fees.
  • Free Self-Parking: Complimentary self-parking is available on-site, including wheelchair-accessible parking.
  • Laundry Facilities: Self-service laundry facilities are available for guest use.
  • Daily Housekeeping: Rooms receive daily housekeeping service.

Features of the Rooms

Guest rooms at Hampton Inn & Suites New Castle typically aim for comfort and convenience, though recent reviews indicate that the ongoing renovations highlight areas in need of improvement. The hotel offers 74 rooms across 3 levels, including various room types such as King Rooms, Queen Rooms with two queen beds, and Studio Suites (some with sofa beds).

  • Comfortable Bedding: While Hampton Inn aims for comfortable bedding, recent reviews mention "worn, saggy and wildly uncomfortable" mattresses and "fluffy but flat and devoid of support" pillows, suggesting that mattress and pillow upgrades are part of the renovation efforts.
  • In-Room Amenities: Each room is equipped with a refrigerator, microwave, and coffee/tea maker, providing convenience for guests.
  • Entertainment: Rooms feature 32-inch LCD TVs with cable channels.
  • Bathroom Features: Private bathrooms typically include a shower/tub combination, hair dryer, and complimentary toiletries. However, a review noted "grime in the corners of the shower and floor," indicating that cleanliness in bathrooms may also be an area being addressed during renovation.
  • Climate Control: Rooms are air-conditioned with individual climate control.
  • Connectivity: Guests benefit from complimentary in-room wired and wireless internet access, as well as phones.
  • Additional Items: An iron and ironing board are usually provided in rooms. Connecting rooms and cribs/infant beds are available upon request.

The explicit mention of "remodeling" and guests' experiences with a "down" elevator and rooms in need of updates underscore that the hotel is actively working to improve its facilities. The renovation period, specified as January 27, 2025, to July 31, 2025, means that guests booking during this time should anticipate some level of disruption and understand that certain facilities or room conditions may not be at their peak until the renovation is complete. The review warning "DON'T BOOK HERE! Elevator is down... May9 2025 don't take the chance here" strongly advises caution for those traveling within this timeframe, especially if mobility is a concern.

Promotional Information and Value Proposition

As a Hilton property, Hampton Inn & Suites New Castle participates in the Hilton Honors loyalty program, offering several benefits and promotional opportunities for guests searching for "Hotels Near Of Me":

  • Hilton Honors Member Benefits: Hilton Honors members receive exclusive discounts, points for eligible stays, and other perks such as digital check-in and Digital Key. Points can be redeemed for free nights, experiences, and more.
  • "Book Early & Save" Rates: Often, booking in advance can secure discounted rates, particularly for non-refundable reservations.
  • Flexible Booking Options: While some rates are non-refundable, Hilton often provides flexible booking options that allow for changes or cancellations, which can be beneficial during periods of renovation or uncertain travel plans.
  • AAA/AARP Discounts: Members of AAA and AARP are typically eligible for discounted rates.
  • Package Deals: Occasionally, the hotel may offer packages that bundle stays with local attractions or dining options.
  • Pet-Friendly Policy: For travelers with pets, the hotel's pet policy (with applicable fees) provides a valuable service.

Given the current renovation status, the value proposition of Hampton Inn & Suites New Castle during this period is a balance. While guests might experience inconveniences like a non-functioning elevator or ongoing construction noise, the stay could potentially offer a lower price point compared to post-renovation rates. The promise of updated facilities, once complete, should enhance the overall guest experience significantly. For those willing to overlook temporary disruptions in exchange for a potentially more budget-friendly stay and access to core Hampton Inn amenities, it might be a suitable option. However, guests prioritizing guaranteed full functionality and pristine conditions should consider the renovation timeline. It is always advisable to call the hotel directly prior to booking to confirm the current status of facilities and any potential impacts on their stay.

Hampton Inn & Suites New Castle Photos

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Hampton Inn & Suites New Castle Location

Hampton Inn & Suites New Castle

2608 W State St, New Castle, PA 16101, USA

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Reviews

DON'T BOOK HERE! Elevator is down. I was on the 3rd floor glad I. I'm checking out of here. I can't imagine being stranded on my days off and being forced to use actual stairs. And they're remodeling so be aware of that. May9 2025 don't take the chance here I'm telling you

May 09, 2025 · abe linkenn

The hotel is undergoing a remodel. It is desperately in need of it. The mattress was worn, saggy and wildly uncomfortable. The pillows were somehow fluffy but flat and devoid of support. The bathroom had grime in the corners of the shower and floor. The third shift staff was definitely either spread too thin at the front desk or not there at all. A random man answered the front desk phone at 2:30 AM for our wakeup call. Told me, "i gotchu." Needless to say, we didn't get the wakeup call. The lady at the front desk didn't seem overly concerned with making it right the next morning, but she did listen to the problem. Overall, I wouldn't recommend this hotel unless you are desperate to have a roof over your head and a place to shower. At least until their renovations are done.

May 08, 2025 · Melissa M

Old rooms that have not been updated: cabinets without handles, heavy, old drapes, broken furniture. Internet is AWFUL- I paid for the upgraded Wi-Fi and had to resort using my cell phone hotspot just to get email. A large booth in their lobby/breakfst area was ripped and torn and the insides coming out. I couldn’t believe it! This is like no other Hilton property I have ever stayed at.

Nov 26, 2024 · ronald hoye

This was our second stay at this Hampton Inn in New Castle, PA. I was embarrassed when I walked through the door to see Ingrid with her big smile manning the front desk. I was embarrassed because I told her I would write a review after raving to her about her hospitality, professionalism, and kindness but had not done so. I am here to make it right. Ingrid is an asset to the hospitality industry overall, especially considering how much customer service has diminished since the days of COVID. We stay in hotels at least twice per month. We're often make to feel like we're bothering the staff just by checking in. Sometimes, I'm insulted by the front desk staff who can't navigate the company's software and refuse to allow me to check-in if my husband is not present. Though the hotel is dated, our room was relatively clean. Ingrid was the standout in our stay and the reason we will return. She does not settle at doing her job, she goes above and beyond. I believe she loves people, life, and what she does.

Aug 21, 2024 · Marilyn J Parker

I booked a room this past weekend at this hotel specifically to use the indoor pool. By the time we got there Saturday night, ate and got settled the pool was closed for the night. No biggie as we had some time in the morning to use it before checkout at noon. I brought my fire stick (as I do with EVERY hotel I stay at) so we could watch movies, but the internet would not connect. I finally got it connected on my phone, but even then it ran really slow and kept saying no internet connection. It wouldn’t connect to my daughter’s MacBook either, so I ended up having to use all of my hotspot data to be able to use the internet. The front desk told me the pool opened at 8am which is a little early to swim so I waited until 9:30 and brought my kids down. Wouldn’t you know the pool was suddenly closed for “maintenance”! They decided to put the chemicals in to shock the water, during the day instead of at night (or early morning) when the pool is closed. The front desk told me it would only be an hour, so we should be good to go around 10:30. I started calling at 10:30 to check the status, and waited until 11:30 before giving up and leaving. They were aware we had every intention of using the pool but never told us it was going to be closed all morning. I asked if I could check out of the room at noon but stay to use the pool for a few hours, but was told that isn’t allowed and I would need to pay for another nights stay. So, we had no internet and couldn’t use the pool at all, which was literally the only reason I booked the room in the first place! The room itself was ok. The bathroom had an awful musty/stale smell like it hadn’t been cleaned and/or the towels hadn’t been washed in weeks. There were hairs all over the bathroom floor which indicates to me it was not swept or cleaned properly since the person before me checked out. The beds are VERY hard making it difficult to sleep comfortably. The first time we left the room it took me over a minute to get the door open because it was stuck shut. I was getting panicked and almost called the front desk but was eventually able to muscle it open. I hope management will take these reviews seriously and start putting more emphasis on clean rooms as I see uncleanliness is a common issue in most of the lower rated reviews. I also suggest performing maintenance & adding chemicals to the pool at night when it’s closed. It doesn’t seem right to advertise an indoor pool as an incentive and then close it during the day when your guests could actually use it. The price was extremely high for such a poor experience. Needless to say, I will never book at this location again!

Oct 15, 2024 · Abby Tupper

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