Hilton Garden Inn Louisville Mall of St. Matthews

For travelers seeking a well-located and generally comfortable hotel experience within the 'Hotels Near Of Me' category in Louisville, Kentucky, Hilton Garden Inn Louisville Mall of St. Matthews presents itself as a notable option. Situated at 400 Sherburn Ln, Louisville, KY 40207, USA, this hotel offers convenient access to a major shopping destination and key transportation routes. You can contact them by phone at (502) 690-3325 or mobile at +1 502-690-3325.

Hilton Garden Inn Louisville Mall of St. Matthews boasts a highly advantageous location in the upscale St. Matthews neighborhood, one of Louisville's most popular and vibrant areas. Its address on Sherburn Lane places it directly next to the Mall St. Matthews, a premier shopping, dining, and entertainment complex, offering guests immediate access to a wide variety of retail stores, restaurants ranging from casual to upscale, and entertainment options. This prime spot makes it an ideal base for leisure travelers focused on shopping and dining experiences. Furthermore, the hotel's proximity to the Watterson Expressway (I-264) ensures excellent connectivity to other parts of Louisville, including downtown attractions like the Kentucky International Convention Center, Louisville Slugger Museum & Factory, and Fourth Street Live!, which are typically within a 15-20 minute drive. The Louisville Muhammad Ali International Airport (SDF) is also conveniently located approximately 10-12 miles away. The surrounding St. Matthews area is characterized by its blend of commercial activity and pleasant residential streets, providing a safe and accessible environment for guests. Many corporate offices and business parks are also nearby, making it suitable for business travelers as well.

Hilton Garden Inn Louisville Mall of St. Matthews aims to provide a comfortable and productive stay with its signature amenities. A key feature is the hotel's on-site Garden Grille & Bar, which offers cooked-to-order breakfast, dinner, and evening room service. While the breakfast option is available, a customer review explicitly advises against paying for the buffet, suggesting the quality might not be worth the cost compared to the made-to-order options or other hotels. However, the option for made-to-order breakfast is a distinct feature not always found at complimentary breakfast hotels. The hotel also boasts a "nice lobby with bar and food," creating a welcoming and social atmosphere for guests to relax and dine. For guests looking to stay active, there is an indoor swimming pool and a 24-hour fitness center. Complimentary Wi-Fi is available throughout the property, ensuring guests can stay connected. Other conveniences include a 24-hour Pavilion Pantry® (a grab-and-go market) for snacks and essentials, a 24-hour business center with remote printing, and coin laundry facilities. Free self-parking is provided on-site, which is a valuable amenity in this busy commercial area.

Hilton Garden Inn Louisville Mall of St. Matthews offers 120 guestrooms and suites, all designed for comfort and functionality. Rooms typically feature a spacious layout with amenities such as signature Garden Sleep System® beds, a large work desk with an ergonomic chair, a mini-refrigerator, microwave, coffee maker, and a 42-inch flat-screen HDTV. A specific guest review noted the room having "laminate flooring with a rug, not carpet," which might be a preference for some. The hotel is a non-smoking property throughout all guest rooms and public areas. It is generally a pet-friendly hotel, though specific policies regarding fees (e.g., typically a non-refundable fee of $75-$125 per stay) and pet weight limits (e.g., up to 75 lbs) may apply. Service animals are exempt from fees. Check-in time is generally 3:00 PM, and check-out is by 12:00 PM. Guests must be at least 21 years old to check in and are required to show a valid photo ID and credit card. Accessibility features are available, including accessible rooms with roll-in showers and visual alarms, as well as accessible common areas and parking. The hotel also offers digital key access through the Hilton Honors app, which one guest specifically loved for its convenience.

As part of the Hilton family of brands, Hilton Garden Inn Louisville Mall of St. Matthews participates in the Hilton Honors loyalty program, offering members various benefits such as exclusive rates, points earning, and personalized services like digital check-in and digital key. The hotel's value proposition is strong for travelers seeking a comfortable and convenient stay with reliable brand standards. The on-site restaurant and bar, indoor pool, and fitness center add significant value. Its prime location next to the Mall St. Matthews and major expressways is a major selling point for both leisure and business travelers. While the breakfast buffet received mixed reviews, the option for made-to-order items provides flexibility. The hotel often highlights its commitment to guest satisfaction and providing all the essentials for a successful stay, whether for business or leisure. The convenience of digital check-in and digital key access streamlines the arrival process and enhances the modern travel experience.

Customer reviews for Hilton Garden Inn Louisville Mall of St. Matthews offer a balanced perspective, highlighting both strengths and areas that could see improvement:

• Location and Convenience: Guests consistently praise the "convient" location, being "right next to Watterson Expressway and lots of shopping" (Mall St. Matthews). This is a significant advantage for most travelers.
• Lobby and Staff: The hotel is noted for its "nice lobby with bar and food." The staff are generally described as "very friendly," contributing to a welcoming atmosphere.
• Digital Key: The "online checkin with the digital key on your phone" is a highly appreciated modern convenience.
• Breakfast (Mixed Reviews): This is a point of contention. While the hotel offers a cooked-to-order breakfast, one review strongly advises against paying for the buffet, stating it was "terrible" and that the staff "didn’t want to help if you weren’t ordering." This suggests inconsistency in the buffet's quality or service, and guests might consider ordering from the menu if they choose to dine for breakfast.
• Room Condition (Specific Issues): Some rooms appear to have maintenance issues. A guest reported that the "laminate floor was coming up, making for a weird walking experience" and the "faucet in the bathroom was coming loose." These indicate a need for more consistent room maintenance to uphold the hotel's quality standards.

In summary, Hilton Garden Inn Louisville Mall of St. Matthews offers a convenient location and a generally pleasant experience, supported by friendly staff and modern conveniences like digital keys. While the breakfast buffet might be inconsistent and some rooms may have minor maintenance issues, its prime location and overall amenities make it a solid choice for travelers looking for a reliable Hilton brand hotel in the St. Matthews area of Louisville.