Holiday Inn Express & Suites Atlanta East - Lithonia by IHG

The Holiday Inn Express & Suites Atlanta East - Lithonia by IHG is situated at 7846 Stonecrest Square, Lithonia, GA 30038, USA. As part of the "Hotels Near Of Me" category, this hotel aims to serve local users and travelers seeking convenient accommodation in the Lithonia area. The hotel's phone number is (678) 325-4830, and the mobile phone number is +1 678-325-4830, available for reservations and inquiries.

Environment and Location:

Lithonia, Georgia, is located east of Atlanta and is known for its blend of suburban comfort and proximity to natural and commercial attractions. The Holiday Inn Express & Suites Atlanta East - Lithonia benefits from its strategic location directly off Interstate 20, offering convenient access for both eastbound and westbound travelers. It is ideally situated adjacent to the Stonecrest Mall, a significant retail and dining hub, allowing guests easy access to a variety of shops, restaurants, and entertainment options, including movie theaters. The area around the hotel is described as an "upscale, new area."

Beyond immediate amenities, Lithonia provides access to several natural attractions. The Davidson-Arabia Mountain Nature Reserve is a short drive away, offering hiking trails, scenic views, and opportunities for birdwatching. Stone Mountain Park, a popular natural and recreational area, is also within a reasonable driving distance. Other nearby points of interest include the Yellow River Game Ranch, Panola Mountain State Park, and the Georgia International Horse Park in Conyers. For those looking to explore broader Atlanta attractions, downtown Atlanta is approximately 20 minutes away, with sites like the Georgia Aquarium, Zoo Atlanta, and the World of Coca-Cola accessible by car.

Services and Features:

As a Holiday Inn Express, the hotel is designed to provide essential comforts and conveniences for both leisure and business travelers. It offers 71 guest rooms, including suites, and features typically include:

• Complimentary Breakfast: A key feature of Holiday Inn Express properties, guests can enjoy a free hot breakfast buffet each morning, often featuring signature items like cinnamon rolls and pancakes, or a "to-go" breakfast option. Breakfast is generally served from 7:00 AM to 9:00 AM.
• Connectivity: The hotel provides complimentary high-speed wireless internet access in all guest rooms and public areas, ensuring guests can stay connected for work or personal use. Free local calls are also available.
• Guest Room Amenities: Rooms are well-appointed and include air conditioning, flat-screen TVs (typically 42-inch) with premium cable channels, microwaves, refrigerators, coffee/tea makers, desks, irons, and ironing boards. Private bathrooms usually feature a shower/tub combination, free toiletries, and hair dryers. Some rooms are designed to be accessible for guests with disabilities, including features like roll-in showers or communication aids.
• Recreational Facilities: The hotel typically features an outdoor swimming pool with sun loungers, ideal for relaxation during warmer months. There is also an on-site fitness center with state-of-the-art equipment for guests to maintain their workout routines. Some information suggests a golf course on-site, which might refer to proximity to local courses.
• Business Services: For business travelers, the hotel offers a business center, computer station, and meeting space (approximately 409 square feet or 38 square meters), suitable for small meetings or conferences.
• Convenience Services: Other amenities include a 24-hour front desk, laundry facilities (self-serve/coin-operated), dry cleaning/laundry services, free newspapers in the lobby, a snack bar/deli, luggage storage, and vending machines. The hotel also has a grocery/convenience store on-site.
• Parking: Free self-parking is available on-site, including ample space for RVs, buses, and trucks, along with wheelchair-accessible parking.
• Safety and Accessibility: The property includes safety features like carbon monoxide detectors, fire extinguishers, and smoke detectors. It is generally wheelchair accessible and offers braille or raised signage and assistive listening devices.
• Check-in/Check-out: Check-in is typically from 3:00 PM to 2:00 AM, with express and contactless check-in options available. Check-out is by 11:00 AM, with express and contactless check-out options.

Customer Feedback and Considerations:

Based on customer reviews, while the Holiday Inn Express & Suites Atlanta East - Lithonia aims to provide a pleasant stay, some guests have reported significant issues:

• Elevator Malfunctions: A recurring and critical concern is the malfunctioning elevator, with multiple reports of it being out of order or experiencing sudden drops. This poses a significant inconvenience and safety concern, particularly for guests on upper floors or those with mobility challenges.
• Room Cleanliness and Maintenance: Several reviews highlight issues with room cleanliness, including dirty bathtubs, mildew on bathroom ceilings, torn curtains, burn marks on furniture, and general untidiness upon arrival. Some guests also reported a lack of basic amenities like towels, shower mats, or trash cans.
• Staff Responsiveness and Professionalism: While some isolated positive comments about staff exist, a prevalent sentiment among negative reviews is dissatisfaction with front desk staff's responsiveness and professionalism, particularly when addressing issues like elevator problems or key card malfunctions. Guests have described a "no care attitude" and lack of assistance.
• Breakfast Quality: Though breakfast is complimentary, some guests have noted it to be cold or not up to expected standards.
• Noise: Loud behavior from other guests late at night has been mentioned as a disturbance.
• Amenities Availability: Instances of amenities like the pool being closed or towels running out have been reported, impacting the guest experience.

Promotional Information and Value Proposition:

Holiday Inn Express & Suites Atlanta East - Lithonia by IHG, being part of the IHG brand, participates in the IHG One Rewards loyalty program, allowing guests to earn and redeem points for stays. While specific, limited-time promotions should be checked directly on the IHG website or with the hotel, general value propositions include:

• Complimentary Breakfast: This is a standard and valuable offering for all guests, helping to save on dining costs.
• Free Wi-Fi: Essential for both business and leisure travelers, complimentary high-speed internet is a significant draw.
• Convenient Location: Its proximity to I-20 and Stonecrest Mall is a strong selling point for travelers seeking easy access to transport routes, shopping, and dining.
• Family-Friendly Amenities: The presence of an outdoor pool and family rooms makes it a suitable option for families.
• Loyalty Programs and Discounts: IHG One Rewards members can access exclusive rates and benefits. The hotel also often offers discounts for AAA members, AARP members, military personnel, and seniors, which can be checked when booking.

Overall, the Holiday Inn Express & Suites Atlanta East - Lithonia by IHG provides a standard set of services and amenities expected from the brand, with its location being a notable advantage for convenience. However, prospective guests should be aware of the consistent negative feedback regarding elevator functionality and room condition, and consider these factors when making their booking decision.