Microtel Inn & Suites by Wyndham Lithonia/Stone Mountain

The Microtel Inn & Suites by Wyndham Lithonia/Stone Mountain is a hotel located at 2980 Evans Mill Rd, Stonecrest, GA 30038, USA. Operating under the "Hotels Near Of Me" category, this establishment is designed to serve local users and travelers seeking lodging in the Lithonia/Stone Mountain area. For inquiries and reservations, the hotel can be reached by phone at (678) 287-4400 or mobile phone at +1 678-287-4400.

Environment and Location:

The hotel is situated in Stonecrest, Georgia, a city in DeKalb County, adjacent to Lithonia. This location offers convenient access to several key attractions and business areas in the eastern Atlanta metropolitan region. The hotel is located off Interstate 20 at Exit 74, making it easily accessible for travelers. It is within a 5-minute drive of Stonecrest Mall, a major retail and dining hub, providing guests with options for shopping, dining, and leisure. Luther Rice Seminary is also nearby. For those interested in outdoor activities and natural beauty, the hotel is approximately 1.7 miles (2.8 km) from Panola Mountain State Park and about 9.6 miles (15.4 km) from the well-known Stone Mountain Park, which offers a range of recreational activities including hiking, a Swiss cable car ride, treetop adventure courses, and laser shows. The Davidson-Arabia Mountain Nature Reserve is also a short drive away, providing opportunities for hiking and birdwatching. The Georgia International Horse Park in Conyers is also within proximity. For access to the broader Atlanta area, the hotel is approximately 20 minutes from downtown Atlanta, where attractions like the Georgia Aquarium, Six Flags Over Georgia, and Zoo Atlanta are located.

Services and Features:

As a Microtel Inn & Suites by Wyndham, the hotel typically aims to provide essential amenities and services in a streamlined fashion, often emphasizing value for money. The property, built in 2005, features 60 rooms across 3 floors. Key amenities and services commonly offered include:

• Complimentary Breakfast: Guests usually receive a free continental breakfast to start their day.
• Connectivity: Free Wi-Fi is provided in all guest rooms and public areas, alongside wired internet access, ensuring guests can stay connected. Free local calls are also available.
• Guest Room Amenities: Rooms are generally equipped with air conditioning, flat-screen TVs (often 37-inch) with cable channels, microwaves, refrigerators, coffee/tea makers, desks, and in-room safes. Pillowtop beds are a common feature. Bathrooms typically have a shower/tub combination, deep soaking bathtubs, and complimentary toiletries. Ironing facilities and hair dryers are often available upon request or in rooms.
• Pet-Friendly: The hotel generally allows pets, though charges and size limitations may apply.
• Business Services: A 24-hour business center with a computer station, fax, and photocopying services is available. There is also a meeting room or conference space, reportedly around 603 square feet (56 square meters), suitable for small gatherings or banquets.
• Accessibility: The hotel features an elevator and offers wheelchair-accessible facilities and rooms for guests with mobility needs.
• Convenience Facilities: Guests can find a 24-hour front desk, a fireplace in the lobby, self-serve laundry facilities, and vending machines for drinks and snacks. Luggage storage is also offered.
• Parking: Free self-parking is available on-site, including space for RVs, buses, and trucks.
• Safety Features: The property is equipped with smoke detectors and fire extinguishers.
• Housekeeping: Daily housekeeping services are provided.
• Check-in/Check-out: Check-in is typically from 3:00 PM to 3:00 AM, with check-out by 11:00 AM.

Customer Feedback and Considerations:

Based on customer reviews, there are significant and consistent concerns regarding the condition and operation of the Microtel Inn & Suites by Wyndham Lithonia/Stone Mountain:

• Cleanliness and Maintenance: A predominant issue is the lack of cleanliness in rooms and common areas, with reports of "nasty" and "dirty" rooms, including bloody mattresses, ripped curtains, pee-stained linens, mold smells, holes in bathtubs, wrong-sized toilet seats, and spiders in bathrooms. The smell of "weed and piss" in the lobby and hallways, and "Crack" smell in the elevator, have been reported.
• Elevator Functionality: The elevator has been cited as a major problem, with reports of it "smelling like Crack," being dirty, and dangerously "dropping suddenly" with guests inside, suggesting it is broken but still in operation.
• Lack of Amenities/Functionality: Guests have reported missing basic amenities like large towels, shower mats, and trash cans. There were also claims that irons and blow dryers provided did not work in the plugs.
• Customer Service: While one review mentioned a "nice" manager, overall, the front desk staff has been described as "horrible" with a "no care attitude," providing unhelpful responses to issues, and even allegedly attempting to charge additional, unjustified "insurance" fees. Instances of guests being handed sheets to make their own beds instead of being moved to a clean room were also reported.
• Security and Environment: Concerns about people "smoking weed and other stuff" in the parking lot and woods, and people "having sex and sleeping in their cars," suggest a less secure and undesirable environment around the hotel. Noise from children and "bumping" sounds late at night also indicate poor soundproofing or management of guest behavior.
• Discrepancy with Website Information: Guests have expressed that "nothing on the website is what you get," indicating a significant mismatch between advertised features and the actual condition of the hotel.

Many guests strongly advise reading reviews before booking, with several stating they would "never ever stay there" or "never tell anyone to stay there" based on their experiences.

Promotional Information and Value Proposition:

As a Wyndham brand hotel, Microtel Inn & Suites by Wyndham Lithonia/Stone Mountain participates in the Wyndham Rewards loyalty program, allowing guests to earn and redeem points for stays. Given the highly negative customer feedback, the hotel's primary value proposition, if any, lies in potentially very low room rates for budget-conscious travelers. Advertised features like complimentary breakfast and free Wi-Fi are standard for Microtel properties. The brand generally promotes itself on offering "just-right" amenities and a comfortable, yet affordable, stay. However, the severe and consistent complaints from guests suggest that the actual experience may fall far short of these general brand promises. Potential guests should exercise extreme caution and manage their expectations, prioritizing direct confirmation of room conditions and available services if they choose to consider this property, and carefully weigh the numerous negative reviews.