Holiday Inn Express & Suites Pikeville by IHG

Nestled in the heart of Eastern Kentucky's beautiful Appalachian Mountains, Pikeville offers a unique blend of natural charm, rich history, and growing modernity. For those traveling through, visiting family, or conducting business in this vibrant region, finding a comfortable and welcoming place to stay is key. The Holiday Inn Express & Suites Pikeville by IHG stands out as a prime choice, offering reliable comfort and exceptional hospitality that consistently earns rave reviews from its guests.

This article will provide a comprehensive look at what makes the Holiday Inn Express & Suites Pikeville a preferred destination for locals and visitors alike. We'll explore its convenient location, the array of services and features designed for a comfortable stay, and what sets its customer service apart. As one incredibly satisfied guest stated, the "customer service alone is worth 5 stars, but I would give 10 if I could!" They highlighted the staff's dedication to ensuring "every guest to have not only a positive hotel experience but also just a great day!" This level of care, combined with being pet-friendly and going "above and beyond," makes it clear why many wouldn't want to stay anywhere else.

While a previous guest noted a slight navigation challenge to get in and a minor issue with water temperature or breakfast timing, these were overshadowed by the "sweet and helpful" staff and the overall cleanliness. This speaks volumes about the hotel's commitment to guest satisfaction, where any small inconvenience is quickly addressed with genuine care. Whether you're in town for business, exploring the region's attractions, or simply passing through, the Holiday Inn Express & Suites Pikeville promises a welcoming and pleasant experience.

The Holiday Inn Express & Suites Pikeville by IHG is strategically located at 476 S Mayo Trail, Pikeville, KY 41501, USA. This address places it along a main thoroughfare, offering both visibility and convenience for travelers. While one reviewer mentioned that it can be "very confusing to get into it by the map," suggesting you "have to go in by the restaurants," this indicates its integration into a commercial area that likely offers readily available dining options right nearby.

Pikeville itself is a significant hub in Eastern Kentucky, known for its scenic Appalachian landscape and as a center for healthcare, education (home to the University of Pikeville and Kentucky College of Osteopathic Medicine), and entertainment. The hotel's location on S Mayo Trail provides easy access to key local attractions and business centers.

Within close proximity, guests can find the Appalachian Wireless Arena, a major venue for concerts, sporting events, and other gatherings, making the hotel an ideal choice for event-goers. Riverfill 10 Cinemas provides entertainment for movie buffs. Dining options, as hinted by the review, are likely abundant in the immediate vicinity, ranging from fast food to local eateries. For those interested in the region's unique history and culture, the Pikeville Cut-Through, a remarkable engineering feat, offers scenic overlooks of the city and surrounding mountains. The East Kentucky Science Center & Planetarium is another local gem, perfect for families and curious minds.

Accessibility to Pikeville is primarily by road. The town is served by major state routes that connect it to other parts of Kentucky and neighboring states like Virginia and West Virginia. For air travel, the nearest regional airport is Pike County Regional Airport (PVL), approximately 6.75 miles northwest, though larger airports like Tri-State Airport (HTS) in West Virginia are about 62.5 miles north, and Tri-Cities Airport (TRI) in Tennessee is about 68 miles south. The hotel offers free self-parking on-site, including free RV/bus/truck parking and wheelchair-accessible parking, ensuring convenience for all types of travelers. Its positioning allows for a balance of ease of access to local amenities and a comfortable base for exploring the wider Eastern Kentucky region.

The Holiday Inn Express & Suites Pikeville by IHG is committed to providing a comprehensive range of services designed to make every guest's stay as comfortable, convenient, and enjoyable as possible, often going "above and beyond" according to guest feedback:

• 24-Hour Front Desk: Guests benefit from round-the-clock front desk service, ensuring that assistance is always available for check-in (from 3:00 PM), check-out (by 11:00 AM), inquiries, or any needs that may arise during their stay. As one reviewer noted, the staff is "incredibly hard-working and friendly" and will even move guests "without question" if there are issues.

• Complimentary Express Start Breakfast: A key feature of Holiday Inn Express hotels, guests receive a free hot buffet breakfast daily. While one review mentioned a slight delay in the cook, the front desk promptly opened it for "toastable items, instant oatmeal, fruits, muffins," showcasing their proactive customer service.

• Free Wi-Fi: Complimentary high-speed wireless internet access is available throughout the hotel, in both public areas and guest rooms, allowing guests to stay connected for business or leisure.

• Pet-Friendly Accommodation: This hotel is notably pet-friendly, allowing 2 pets up to 40 lbs for an additional fee of $30 per pet, per night. Both dogs and cats are welcome, a "rare" and appreciated service for travelers with furry companions, with staff even "voluntarily provid accommodations to make our stay easier."

• Indoor Swimming Pool: An indoor pool provides a year-round option for relaxation and recreation, suitable for both families and individuals.

• Fitness Center: A well-equipped fitness center is available for guests to maintain their workout routines during their travels.

• Business Center & Meeting Facilities: For corporate travelers, the hotel offers a business center and a meeting room (576 sq ft, accommodating up to 257 people), providing essential services for work and events.

• Free Parking: Ample free self-parking is available on-site, including spaces for RVs, buses, and trucks, as well as wheelchair-accessible parking.

• Daily Housekeeping: Rooms receive daily housekeeping service, ensuring a clean and tidy environment throughout the stay.

• Laundry Facilities: On-site laundry facilities are available, which can be particularly convenient for longer stays.

• Complimentary Cookies and Water: Guests often receive complimentary perks upon arrival, such as cookies and water, adding a welcoming touch.

• Accessible Features: The hotel is wheelchair accessible throughout, with accessible rooms and features for guests with disabilities.

The Holiday Inn Express & Suites Pikeville by IHG boasts several key features and highlights that contribute to its strong reputation and positive guest experiences:

• Exceptional Customer Service: This is arguably the hotel's strongest highlight, as repeatedly emphasized by guests. The staff is consistently described as "incredibly hard-working and friendly," going "above and beyond" to ensure not just a positive hotel experience, but a "great day" for every guest. Their willingness to resolve issues (like moving rooms "without question, not once but TWICE") demonstrates a commitment to guest satisfaction that is "priceless."

• Pet-Friendly Policy: Being "pet-friendly (which is rare)" is a significant highlight, especially for travelers with dogs or cats. The hotel allows up to two pets (under 40 lbs each) for a reasonable nightly fee and actively works to make stays easier for pet owners.

• Clean and Well-Maintained Rooms: Guests consistently note that the rooms are "very clean." While one mentioned them being "a little plain," the cleanliness is a fundamental aspect that contributes significantly to guest comfort and satisfaction.

• Complimentary Hot Breakfast: The included "Express Start Breakfast" offers a wide range of hot and cold options, providing a convenient and value-added start to the day. Despite a minor hiccup with timing, the staff's quick action to offer alternative options underscored their dedication.

• Comfortable Bedding: Rooms are designed for comfort, featuring plush duvets and a choice of pillows, ensuring a "great night's sleep."

• In-Room Amenities: Each room is well-equipped with modern conveniences including air conditioning, a flat-screen TV with cable channels, a microwave, coffee/tea maker, hairdryer, iron/ironing board, and a desk, providing everything needed for a comfortable stay.

• Indoor Pool and Fitness Center: These amenities offer valuable recreational and wellness options for guests, allowing them to relax or stay active regardless of the weather outside.

• Convenient Location with Easy Access to Dining and Attractions: Situated on S Mayo Trail, the hotel offers easy access to local restaurants and key Pikeville attractions like the Appalachian Wireless Arena, making it a practical choice for both leisure and business travelers.

• Free Parking and Accessibility: The provision of free self-parking, including options for larger vehicles, and comprehensive accessibility features across the property, enhances convenience for all guests.

As part of the IHG (InterContinental Hotels Group) family, the Holiday Inn Express & Suites Pikeville regularly participates in system-wide promotions and offers, in addition to potentially having its own specific deals. To get the most accurate and up-to-date information on available promotions, it's always best to check the official IHG and Holiday Inn Express websites or contact the hotel directly.

Here are common types of promotions and special offers you might find for the Holiday Inn Express & Suites Pikeville:

• IHG One Rewards Member Rates: Guests who sign up for the free IHG One Rewards loyalty program typically gain access to exclusive "Member Rates," which are often lower than public rates. Membership also allows you to earn points for stays, which can be redeemed for free nights ("Reward Nights") at this or other IHG properties worldwide.

• Advance Purchase Rates: Booking your stay well in advance often qualifies for a discounted "Advance Purchase" rate. These rates are usually non-refundable but offer savings for those with firm travel plans.

• Stay Longer & Save: Hotels frequently offer discounts for extended stays (e.g., booking 3, 4, or more nights). This can be a great way to save money if you plan a longer visit to Pikeville.

• Package Deals: While not always advertised broadly, some Holiday Inn Express locations might offer specific packages that combine a stay with local attractions (e.g., tickets to a nearby event or a dining credit at a local restaurant). It's worth inquiring directly if you have specific interests in the area.

• Government/Military/Senior/AAA Discounts: Eligible travelers, including government employees, military personnel, seniors, and AAA members, can usually receive special discounted rates upon presenting valid identification.

• Seasonal Promotions: IHG often runs global or regional promotions throughout the year, such as bonus points offers, percentage off stays during specific seasons, or discounts for weekend stays. Always check the "Offers" section of the Holiday Inn Express website.

To ensure you get the best deal, it's highly recommended to:

• Visit the official Holiday Inn Express & Suites Pikeville page on the IHG website (ihg.com/holidayinnexpress/hotels/us/en/pikeville/pksvl/hoteldetail) and click on the "Hotel Offers" tab.

• Call the hotel directly at (606) 433-1800 and speak with the front desk or reservations team about any current specials for your travel dates.

To plan your stay or get more information about the Holiday Inn Express & Suites Pikeville by IHG, here's how you can get in touch:

• Address: 476 S Mayo Trail, Pikeville, KY 41501, USA

• Phone: (606) 433-1800

• Mobile Phone: +1 606-433-1800 (Confirms the direct hotel line)

• Official Website: The best place to find detailed information, check availability, and make reservations directly is through the IHG website: ihg.com/holidayinnexpress/hotels/us/en/pikeville/pksvl/hoteldetail

• General IHG Reservations: For broader inquiries or to book other IHG properties, you can also use their toll-free number: 1 (888) HOLIDAY (1-888-465-4329).

For specific questions about your reservation, hotel amenities, pet policy details, or local information, calling the hotel directly at (606) 433-1800 is recommended, as their "incredibly hard-working and friendly" staff can provide personalized assistance.

For Kentuckians, particularly those in Eastern Kentucky or traveling within the state, the Holiday Inn Express & Suites Pikeville by IHG stands out as an exceptionally suitable and highly recommended lodging option. It caters directly to the needs and preferences of local travelers, offering a comfortable, convenient, and genuinely hospitable experience.

One of the most compelling reasons for locals to choose this hotel is its consistently praised "priceless" customer service. Kentuckians appreciate genuine warmth and helpfulness, and the staff here goes "above and beyond" to ensure every guest feels valued and has a "great day." This level of personal care, from quickly resolving room issues to offering unexpected assistance, creates a welcoming atmosphere that resonates deeply with local values. It fosters a sense of community even among guests, leading to "upbeat and friendly" interactions, as one reviewer noted.

Furthermore, its practical amenities address common needs for Kentuckians on the go. The complimentary hot breakfast provides a convenient and money-saving start to the day, whether you're heading to a business meeting, visiting family, or embarking on a sightseeing adventure. The fact that it's a "pet-friendly" hotel is a significant advantage for many Kentucky families who travel with their beloved animals, a rare find that reduces stress and makes trips more enjoyable.

The hotel's location in Pikeville also offers excellent suitability for locals. It serves as a perfect base for attending events at the Appalachian Wireless Arena, visiting students or faculty at the University of Pikeville, or conducting business in the area. Its position on a main road, despite minor initial navigation quirks, ensures easy access to local dining and attractions without venturing too far.

While one review mentioned the price being "a bit questionable" compared to metropolitan areas, the overall value, especially considering the exceptional service and inclusion of breakfast, often makes it a worthwhile investment for a comfortable and stress-free stay in a hill town. For Kentuckians, the combination of top-tier hospitality, practical amenities, and a convenient location makes the Holiday Inn Express & Suites Pikeville the preferred choice for their lodging needs in Eastern Kentucky.