Holiday Inn & Suites San Antonio Northwest by IHG ico

Holiday Inn & Suites San Antonio Northwest by IHG

Hotels Near Of MeTexasBexar CountySan AntonioNorthwest SideUniversity Heights Boulevard

5535 University Heights Blvd, San Antonio, TX 78249, USA

4.0

We had high hopes for this Holiday Inn when we arrived in San Antonio. The lobby was nice and bright and spacious, and the clerk friendly. My son had booked a room for his family and me, which included 2 young grandchildren. When we arrived at our room, the bathroom supplies were skimpy. There was not even a travel bar of soap! We had to go ask the front desk. And, they had no cribs. The room was just okay. We did not pay for the expensive breakfast buffet because it looked like the same as the free breakfast you usually get at most Holiday Inns, nothing more to justify the price. It was extremely disappointing as well because although the morning coffee was free, it was warm and tasted old. So my son asked them to make a fresh pot, and the newly brewed coffee was full of coffee grounds! Hope that wasn't on purpose! It's just sad because I have always traveled and booked Holiday Inns across the country, and this was one that made me regret staying there.

Carol M
  • Overview
  • (210) 549-2434
  • www.ihg.com

Holiday Inn & Suites San Antonio Northwest by IHG Introduce

Howdy, Texans! Planning your next visit to the vibrant city of San Antonio? Whether you're coming for business, a university visit, or to enjoy the city's famous attractions, finding a comfortable and well-located hotel is key to a successful trip. Allow us to introduce you to the Holiday Inn & Suites San Antonio Northwest by IHG, a contemporary lodging option that aims to provide a pleasant and convenient stay in the Alamo City.

The Holiday Inn & Suites San Antonio Northwest by IHG is designed to offer a blend of modern amenities and the familiar comfort associated with the Holiday Inn brand. Upon arrival, you'll likely notice the inviting and spacious lobby, hinting at a welcoming experience. This hotel caters to a diverse range of guests, from families embarking on a fun-filled adventure to business travelers seeking efficiency and comfort. It strives to be a reliable choice for those exploring the Northwest side of San Antonio.

While opinions on specific aspects like breakfast value or certain room supplies may vary among guests, the hotel generally provides essential services and features that contribute to a convenient stay. You can expect fundamental comforts such as well-maintained rooms, often equipped with microwaves and refrigerators, and access to an outdoor pool for a refreshing dip under the Texas sun. The location itself is a significant advantage, placing guests within easy reach of key San Antonio landmarks and business hubs. It’s a place that understands the need for practicality and accessibility for both short and extended visits, aiming to make your time in San Antonio as comfortable and productive as possible.

Location and Accessibility

The Holiday Inn & Suites San Antonio Northwest by IHG is strategically located at 5535 University Heights Blvd, San Antonio, TX 78249, USA. This position in the Northwest Side of San Antonio offers excellent accessibility to several major points of interest, making it a convenient base for a variety of travelers.

One of the primary advantages of this location is its close proximity to the University of Texas at San Antonio (UTSA). The hotel is just a short drive away from the university, typically within a 5-minute radius, making it an ideal choice for prospective students, visiting parents, faculty, or anyone attending events at UTSA. This convenience helps eliminate long commutes and parking hassles associated with campus visits.

For those seeking entertainment, the hotel provides easy access to some of San Antonio's most famous attractions. Six Flags Fiesta Texas is approximately 4.7 miles (7.6 km) away, offering thrilling rides and shows within a quick drive. SeaWorld San Antonio is also reasonably accessible, located about 10-12 miles away, making this hotel a good option for families planning to visit both major theme parks during their stay. Nearby amenities also include the USAA Corporate Office Headquarters, which is within a 5-minute drive, benefiting business travelers. The Shops at La Cantera and The Rim Shopping Center, both popular retail and dining destinations, are also a short distance away, providing ample opportunities for shopping, dining, and entertainment.

The hotel's location offers good connectivity to major roadways, facilitating travel to other parts of San Antonio, including the downtown area with its iconic River Walk and the historic Alamo (approximately 11-12 miles or 20-30 minutes drive depending on traffic). For air travelers, San Antonio International Airport (SAT) is about 11.3 miles (18.2 km) away, ensuring a manageable commute. The availability of free self-parking on-site is an added convenience, though it's worth noting that some guests have reported potential limitations with parking spots during peak periods. Overall, the hotel's placement balances a quieter suburban feel with excellent access to the city's vibrant offerings.

Services Offered

The Holiday Inn & Suites San Antonio Northwest by IHG provides a range of services and amenities designed to cater to both leisure and business travelers, aiming to offer a comfortable and functional stay:

  • On-Site Restaurant: The hotel features an American eatery where guests can dine.
  • Breakfast Buffet (for a fee): A buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM. There is a fee for the buffet, approximately $12.95 per adult.
  • Room Service: Room service is available during limited hours for added dining convenience.
  • Complimentary Wi-Fi: Guests receive free wired and wireless internet access throughout the hotel, including in all guest rooms and public areas.
  • Outdoor Pool: A sparkling outdoor swimming pool is available for relaxation and recreation, open from 10:00 AM to 10:00 PM, and includes a whirlpool.
  • 24-Hour Fitness Center: A state-of-the-art fitness center is accessible around the clock, equipped with elliptical machines, free weights, stair steppers, stationary bicycles, and treadmills.
  • Free Self-Parking: Complimentary daily self-parking is provided on-site, including accessible parking spaces.
  • 24-Hour Front Desk: The reception is staffed 24 hours a day to assist guests with check-in, check-out, and any inquiries.
  • Business Center: A 24-hour business center offers services such as faxing, printing, and access to computers.
  • Meeting Facilities: The hotel features 2400 square feet (223 square meters) of conference space with 3 meeting rooms, suitable for events and business gatherings.
  • Dry Cleaning/Laundry Services: Guests can utilize dry cleaning and laundry services, with self-service laundry facilities also available.
  • In-Room Amenities: All 122 guestrooms are equipped with refrigerators, microwaves, coffee/tea makers, LCD televisions with cable programming, complimentary toiletries, hair dryers, desks, and phones with free local calls. Separate sitting areas are also available in some rooms.
  • Gift Shop/Newsstand: An on-site grocery/convenience store and gift shop are available for quick purchases.
  • Complimentary Area Shuttle: A free area shuttle is available to nearby attractions, making local transportation convenient.
  • Kids Eat Free Program: Holiday Inn hotels often participate in a "Kids Eat Free" program for children staying with adults, though specific details should be confirmed with the hotel directly.

Features / Highlights

The Holiday Inn & Suites San Antonio Northwest by IHG offers several features and highlights that contribute to a comfortable and appealing stay for its guests:

  • Spacious and Bright Lobby: Upon arrival, guests are often greeted by a "nice and bright and spacious" lobby, setting a welcoming tone for their stay.
  • Good Water Pressure: A consistent positive note from guests is the "good water pressure" in the bathrooms, enhancing the shower experience.
  • Strategic Location for Attractions and Business: The hotel's location offers excellent proximity to key San Antonio attractions like Six Flags Fiesta Texas, as well as business hubs such as the University of Texas at San Antonio (UTSA) and USAA Corporate Office Headquarters.
  • Complimentary Free Wi-Fi: Reliable and free wired and wireless internet access throughout the hotel is a significant convenience for both leisure and business travelers.
  • Outdoor Pool with Whirlpool: The presence of an outdoor pool and a whirlpool offers a relaxing way to unwind and cool off, especially enjoyable during the warm Texas months.
  • Comprehensive Fitness Center: A 24-hour fitness center provides guests with the flexibility to maintain their exercise routines at any time.
  • Essential In-Room Amenities: All rooms are equipped with microwaves, refrigerators, and coffee/tea makers, allowing for convenient in-room dining and beverage preparation.
  • Free Self-Parking: The availability of complimentary on-site parking is a valuable feature, especially for guests traveling by car.
  • Flexible Meeting Space: With 2400 sq ft of conference space and three meeting rooms, the hotel can accommodate various business or social gatherings.
  • Complimentary Area Shuttle: This service adds a layer of convenience for guests looking to explore nearby attractions without the hassle of driving.

Promotions or Special Offers

As an IHG (InterContinental Hotels Group) brand, the Holiday Inn & Suites San Antonio Northwest participates in the IHG One Rewards loyalty program, which is often the best way to access special offers and benefits. While direct, limited-time promotions for this specific hotel can vary, here are the common avenues for potential savings and perks:

  • IHG One Rewards Member Rates: Members of the free IHG One Rewards program typically receive exclusive discounted rates when booking directly through IHG channels.
  • Earn Points: IHG One Rewards members earn points on qualifying stays, which can be redeemed for free nights, merchandise, or other rewards. Elite members (Silver, Gold, Platinum, Diamond) earn bonus points.
  • Elite Benefits: Higher tiers of IHG One Rewards may offer additional benefits such as late check-out (subject to availability), bonus points, and sometimes even complimentary room upgrades (though a review noted this was not consistently applied at this specific location for Platinum status).
  • Seasonal and Global Promotions: IHG frequently runs system-wide promotions that allow members to earn extra points or receive discounts on stays during specific periods. It's advisable to check the IHG website for current global offers.
  • Advance Purchase Rates: Booking well in advance often unlocks lower, non-refundable rates.
  • AAA/AARP Discounts: Members of AAA and AARP can usually access special discounted rates.
  • Government/Military Rates: Discounted rates are generally available for eligible government employees and military personnel.

It's important to note that while some Holiday Inn Express properties offer free breakfast, the Holiday Inn & Suites brand often charges for breakfast. At this specific location, the buffet breakfast is available for a fee (around $13). For the most up-to-date promotions and to maximize your benefits, it is always recommended to check the official IHG website or contact the hotel directly before booking.

Contact Information

Planning your stay at the Holiday Inn & Suites San Antonio Northwest by IHG? Here's how you can get in touch with them directly to make your arrangements or inquire further:

Address: 5535 University Heights Blvd, San Antonio, TX 78249, USA

Phone: (210) 549-2434

Mobile Phone: +1 210-549-2434

For reservations, questions about amenities, or to confirm current rates and availability, feel free to call their front desk. While some guest experiences regarding specific issues have been noted, the hotel's staff is generally available to assist with your needs.

Conclusion: Why This Place is Suitable for Locals

For Texans, the Holiday Inn & Suites San Antonio Northwest by IHG offers a suitable and practical choice for various local needs, extending its utility beyond just out-of-state tourists. Its blend of location, amenities, and brand familiarity makes it a reliable option for residents across our great state.

Consider a Texas family planning a weekend trip to San Antonio with children. The hotel’s close proximity to Six Flags Fiesta Texas and SeaWorld San Antonio is a significant draw, minimizing travel time and maximizing fun. The outdoor pool provides a refreshing activity, and the availability of rooms with microwaves and refrigerators allows for convenient in-room snacks and drinks, which can be a budget-friendly option for families. While breakfast is not complimentary, the on-site restaurant offers a convenient dining option before heading out for the day.

For parents visiting students at the University of Texas at San Antonio (UTSA), or for professionals attending business meetings in the Northwest San Antonio corridor (including USAA), the hotel’s location is a considerable advantage. The free Wi-Fi and business center cater to productivity needs, while the comfortable rooms provide a quiet space to rest after a busy day. Even for locals needing temporary accommodation due to home renovations, or simply seeking a comfortable overnight stay during a long drive across Texas, this Holiday Inn & Suites offers a consistent and familiar lodging experience.

While some guests have highlighted areas for improvement such as bathroom supplies or coffee quality, the fundamental offerings like good water pressure, comfortable beds, and the overall cleanliness of the property remain solid points. It's a pragmatic choice for Texans who value convenient access to key areas of San Antonio without necessarily needing a downtown experience, providing a dependable base for both leisure and necessary stays.

Holiday Inn & Suites San Antonio Northwest by IHG Photos

Holiday Inn & Suites San Antonio Northwest by IHG 5
Holiday Inn & Suites San Antonio Northwest by IHG 5
Holiday Inn & Suites San Antonio Northwest by IHG 5
Holiday Inn & Suites San Antonio Northwest by IHG 5
Holiday Inn & Suites San Antonio Northwest by IHG 5
Holiday Inn & Suites San Antonio Northwest by IHG 5
Holiday Inn & Suites San Antonio Northwest by IHG 5
Holiday Inn & Suites San Antonio Northwest by IHG 5
Holiday Inn & Suites San Antonio Northwest by IHG 5
Holiday Inn & Suites San Antonio Northwest by IHG 5

Holiday Inn & Suites San Antonio Northwest by IHG Location & Map

5535 University Heights Blvd, San Antonio, TX 78249, USA

Reviews

We had high hopes for this Holiday Inn when we arrived in San Antonio. The lobby was nice and bright and spacious, and the clerk friendly. My son had booked a room for his family and me, which included 2 young grandchildren. When we arrived at our room, the bathroom supplies were skimpy. There was not even a travel bar of soap! We had to go ask the front desk. And, they had no cribs. The room was just okay. We did not pay for the expensive breakfast buffet because it looked like the same as the free breakfast you usually get at most Holiday Inns, nothing more to justify the price. It was extremely disappointing as well because although the morning coffee was free, it was warm and tasted old. So my son asked them to make a fresh pot, and the newly brewed coffee was full of coffee grounds! Hope that wasn't on purpose! It's just sad because I have always traveled and booked Holiday Inns across the country, and this was one that made me regret staying there.

Mar 20, 2025 · Carol M

Good water pressure. Close to a good Greek buffet restaurant and next to Sam's club. Did not get room upgrade for Platinum status even on Monday and didn't seem to be busy at all. Breakfast is $13 and not included. Won't be coming back to this Holiday Inn.

Jun 18, 2025 · Richard Truong

Typically I stay at Holiday Inns because they are usually consistent with their services and cleanliness. This was not the case for this stay. I stayed in two different Holiday Inns for this trip. My room (417) was not up to standard. It was filthy behind the bed, dust, hair, just nasty. The bath tub wouldn’t drain and you ended up standing in your own filth over your ankles. The towel rack was being held in the wall by a wad of toilet paper, yes you read that correctly, a wad of toilet paper. Multiple out of order machines around the building. The reading light over my bed was ripped off with exposed wiring - fire hazard. The elevator call button was broken so that you could see exposed wiring in the receptacle box. The breakfast was $12.95 for the same breakfast that’s free at all the other Holiday Inns. The whole experience was a disappointment.

Apr 29, 2025 · Samuel Edwards

The worst experience ever!!! We were very excited to stay here for our trip. We had stayed here before years ago, so it was a nostalgic choice to stay here again. It became the worst experience I had ever lived on any hotel. They shut off the water of the whole building, and the let us know about this only HOURS AFTER they had done it. The whole building was in disarray, we could not take showers, or go to the bathroom. Lots of guests left, we were going to leave as well, and requested to be translated to different Holiday Inn. The receptionist said that there was nothing available, when in reality indeed there was. We knew this because we checken online and there were rooms available in other Holiday Inns. We decided to stay still because then the water seemed to come back, but at the end they shut it off once more in the early morning. We would not have been informed about this if I hadn´t tried to take a shower in the morning. Later that day they finally said that they were going to given refunds for that night. I had made a reservation for two rooms, so I had to get the double of a night. Because I made the reservation through booking.com, I had to call them for them to contact Holiday Inn. Holiday Inn wanted to speak ONLY on the phone, and they did not wanted to give any written confirmation, they said that the refund would be done by phone only. Booking contacted them and let them know that they sent emails so they could reply to them, but supposedly Holiday Inn has not gotten any email. Booking would not give me back my money unless Holiday Inn replies those emails. It is necessary to have this issue on record. I find the fact that they don´t want to this unacceptable, unproffesional, and very shady. I deserve my money back for thie atrocious, horrible, and disgusting experience in a hotel where I had good memories. I am never again staying in a Holiday Inn, and I am never again setting foot on this particular location.

Apr 22, 2025 · Yazmin Guel

Front Desk staff was very courteous and friendly - both night and morning but specially Faby in the morning. Very sweet lady. Hotel seems to be outdated but clean and comfortable. Carpet was torn at the entrance of our room and restroom needs some love and care or upgrades. Location was conveniently close to stores (Sam’s and Walmart nearby) but room was not the best (also smelled funky). Ice machine was out of order on our floor. But apart from that it was wonderful.

Apr 03, 2025 · Tania

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