Quality Inn & Suites

Absolutely disgusting and overpriced. I originally paid $290 for a room with a porch on the second floor, for two nights. The hotel was listed as pet friendly, so I had my dog with me. When I arrived, I was informed that I had to “upgrade” to a pet friendly room for an additional $100. Don’t call your hotel pet friendly if you just have “pet friendly” rooms. I understand pet fees and don’t have an issue with them, but I shouldn’t have to change my reservation entirely. The room clearly hadn’t been cleaned; the floor was filthy, the lamps didn’t work, the windows and mirrors were dirty, the shower had hair, and there were ants in the bathroom. The large picture on the wall was hanging upsidedown, which really doesn’t matter, but it just shows the lack of attention to detail and laziness of the hotel as a whole. That night, people were screaming and running down the hallways until 4am. Next morning, we went to the complimentary breakfast, which turned out to be a waffle machine and a few bananas. I took my dog into the designated potty area and it was filled with cigarette butts, trash, and a few condoms. I’ve stayed at hotels in Conway and Jackson for half the price that were amazingly maintained and had many atttactions around them. How do you justify charging almost $400 for two nights at a disgusting place in a subpar location? I usually try to save on hotels so I thought I was getting something better for what I paid, but it turned out to be a huge waste of money. Nothing quality about the quality inn; avoid at all costs.

Good stay for the price. Satisfied with our stay the room was clean. We asked for extra garbage removal and new towels. They did exactly what we asked. Only complaint is that the pool said it was closing at 9 but the worker told us it closed at 8. We were heading out around 8 to the pool but was denied access. Breakfast was simple but good. Overall the stay was applicable.

We had a very unpleasant stay. We started off with additional “destination fees” that when questioned we were told “oh they aren’t included online”. The wall in our room was peeling exposing mold behind it, along with the face of the dressers peeling. The outlet the fridge was plugged into was very loose; the fridge was working fine the night before- we filled it with a good amount of (expensive) food, and by the morning the plug had loosened in the outlet, causing the fridge to turn off and all of our food was spoiled. The fridge worked fine if we held the plug in the outlet, but this is also a fire hazard. I told the front desk, although the woman was very kind, all it came to was “sorry but there’s nothing I can do, come back another time to speak with someone else”. We went to the pool where no lights were on, and no light switches were found, again alerting the desk and nobody helped. We also were kicked out of the pool at 8pm when all signs said it closed at 9pm. Finally, the exterior door to our section of rooms was completely off the hinges, 1 a safety concern and 2 letting cold air in all night. We will not be returning to this location.

Room was fine, shower didn’t drain but otherwise clean. But very poor customer service. We booked through a third-party using points because we didn’t want to pay out of pocket. The lady claimed that they never received the payment, even though the third-party called the hotel direct and confirmed all the information and that the transaction was successful. After hanging up on our third-party, they canceled our reservation and then tried to rebook us for $250 when their own website had rooms for $104. They eventually came down to the original 121 (140 after fees) that we had used points for. But it was very poor customer service and incredibly frustrating to think we were trying to save money and they refused to accept the third parties payment. Will never stay at any choice hotel again because of this

First room we had didn't have the toliet seat attached to the toliet. Second room (after asking for new room) had a toliet seat attached but it looked like it was set on fire at some point. The back door lock was nearly impossible to unlock. Ants on bathroom floor. Shower that would not drain. No internet except in lobby. VERY dirty hot tub with pubic hairs floating in mass. And the fitness center and basketball courts advertised are permanently closed. Was so happy to leave this place. Worst hotel experience I've ever had.