Residence Inn by Marriott Appleton ico

Residence Inn by Marriott Appleton

Hotels Near Of MeWisconsinOutagamie CountyAppletonNorth Metro Drive

310 N Metro Dr, Appleton, WI 54913, USA

4.0

The rooms were dirty, run down and dated. When we got to our suite, the chair upholstery was worn and torn and there were cobwebs in the corners of the bedroom (317). Then when we opened the couch to make the bed for our children, there was crumbs, dirt and a wrapper left. So we turned over the mattress and there was a 3 ft by 2 ft stain! It honestly looked like the staff did not check the couch and the sheets were even missing. We called to the front desk for assistance and options and were told that they could bring up some bedding for the bed. No thank you, it looked like someone had an accident all over that mattress. Finally, we had to argue with the staff member at 11pm at night to be moved elsewhere. They never apologized, offered to comp the night, comp the parking, anything. The man saw the mess and said, yeah that's bad. We had already totally unpacked for a 3 night stay so we asked if we could move to a new room to sleep, but keep the key to 317 active so we could move everything in the morning... At first he said no, until I said "seriously? who are you going to sell this dirty room to at this point in the night?" We moved rooms to another (315) and it was better. We were fully out of 317 by 10am. This situation was very inconvenient for our family of 4. After this all happened, there was no additional customer service provided. No one called to check about our new room (an easy but nice touch that costs nothing.) We even saw that same staff member from Thursday night (5/29) another day, he didn't check in. That bed... was disgusting. There were several service fails from before the stay to during. It was very disappointing. They easily could have made the problem better with a more caring attitude, empathy and due diligence when confronted with a problem. My kids went swimming, and the pool room could use a nice cleaning. There are rust stains by the chairs, the window sills have dead bugs (over 30). At breakfast there were about 4-5 staff members hanging out at the desk. The hotel would be better if just one of them took 30 minutes and wiped down the window sills with the bugs for a better customer experience.

Dana DeCair
  • Overview
  • (920) 954-0570
  • www.marriott.com

Residence Inn by Marriott Appleton Introduce

As residents of Wisconsin, we know that finding a reliable and comfortable place to stay is paramount, whether we're hosting out-of-town guests, arranging a business trip, or simply needing a local "staycation" for an extended period. The Residence Inn by Marriott Appleton is a name that often comes up, primarily for its focus on extended-stay accommodations. This article is written from a local's perspective, providing a clear, engaging, and informative overview of this hotel. We'll take a close look at its location, the services it offers, and the features that make it a notable option in the Appleton area. Our goal is to provide a factual and honest account, based on publicly available data and genuine customer feedback, to help you make an informed decision for your next stay. The tone will be friendly and professional, offering a slightly promotional but always factual perspective. We understand that finding a reliable hotel is crucial, and while the Residence Inn by Marriott brand is strong, the specific guest experiences can vary. We will delve into the details, both positive and negative, to give you a complete picture of what to expect from this particular establishment and its role in our local community.

The Residence Inn by Marriott Appleton is a hotel designed to cater to guests who need more than just a quick overnight stay. It's built for those who are in town for an extended period, such as for business projects, family visits, or temporary relocation. The hotel brand is known for offering apartment-style suites with full kitchens, which is a significant advantage for guests who prefer to cook their own meals and maintain a sense of routine while on the road. However, as is the case with any hotel, the guest experience can be inconsistent. While the brand is well-regarded, some customer reviews have pointed out issues with cleanliness, dated furniture, and service lapses. These reviews highlight the importance of the hotel's maintenance and staff's attitude in delivering a great customer experience. A consistent theme in the negative feedback is the perceived lack of empathy and proactive problem-solving from some staff members when issues arise. On the other hand, the hotel's focus on extended-stay amenities and its prime location are often what draw guests in. It is a hotel that, at its best, offers a convenient and comfortable home-like environment. At its worst, it can be a source of frustration due to cleanliness and service issues. This guide will provide a deeper look into the specifics of what makes this hotel a potential choice for some travelers, while also cautioning others about the potential for a less-than-ideal experience. It’s about setting realistic expectations, which is what a local guide should always strive to do.

The location of the Residence Inn by Marriott Appleton is one of its more significant advantages, especially for those who need easy access to key parts of the city. Situated at 310 N Metro Dr, Appleton, WI 54913, USA, the hotel is perfectly positioned for convenience. Its location near major highways and the Fox River Mall area makes it a practical hub for business and leisure travelers alike. Guests can easily get to the Fox Cities Performing Arts Center, the Hearthstone Historic House Museum, and the many dining options in the area. The hotel is also a short drive from Appleton International Airport, which is a major benefit for those traveling by air. The address places it in a great spot for exploring other nearby attractions, including downtown Appleton and the surrounding communities of Neenah and Menasha. The accessibility of the location is a significant benefit, as it allows guests to spend more time on their activities and less time navigating traffic. This is a major plus for locals who are booking for guests, as it ensures they can get around the area with minimal fuss. The availability of free parking on-site is another convenience that adds to the hotel's appeal and makes it a practical choice for anyone traveling by car. For extended-stay guests, having easy access to grocery stores and other essential services is also a huge benefit, and the hotel’s location delivers on this front.

The Residence Inn by Marriott Appleton offers a comprehensive list of services that are designed to make an extended stay as comfortable and convenient as possible. These services are what often make a hotel memorable and are a key part of the brand's promise. The hotel focuses on providing high-quality, essential amenities that cater to a diverse range of needs. From the complimentary breakfast to the pet-friendly policy, the services are tailored to meet a wide range of needs. However, as noted in customer reviews, the quality of these services can be a point of contention. While the breakfast is often described as decent, issues with housekeeping and staff responsiveness have been raised. It is important to remember that while the services are generally consistent, the hotel strives to provide a functional and enjoyable experience for the price. Here is a list of some of the services you can expect at the Residence Inn by Marriott Appleton:

  • Complimentary hot breakfast with a variety of options, including eggs, sausages, and waffles.
  • Free high-speed Wi-Fi access throughout the hotel, a crucial amenity for both work and personal use.
  • A 24-hour front desk to assist guests with check-in, check-out, and any other needs that may arise.
  • Pet-friendly accommodations (with a non-refundable pet fee of $100), a great benefit for those traveling with their animal companions.
  • Guest laundry facilities, which are particularly useful for longer stays.
  • A business center with printing and other services for corporate travelers.
  • Weekly social events for guests, a unique feature for extended-stay hotels to foster a sense of community.
  • Complimentary grocery shopping service (guests provide the list and the hotel staff does the shopping).

Beyond its standard services, the Residence Inn by Marriott Appleton has several features and highlights that make it a compelling choice for many guests. These are the aspects that can turn a simple hotel stay into a more pleasant and memorable experience. The hotel’s commitment to providing an extended-stay experience is evident in its suite-style rooms with full kitchens. This is a significant highlight for guests who want the flexibility to cook their own meals and save on dining expenses. The hotel also features a pool and fitness center, which are great for relaxation and staying active during a long stay. However, it's important to note that some reviews have pointed out issues with the cleanliness and maintenance of these facilities, such as rust stains and dead bugs in the pool room. The hotel's unique offerings, such as the complimentary grocery shopping service and the weekly social events, are also great features that set it apart from a standard hotel. These amenities are designed to make an extended stay feel more like home. Here are some of the key features and highlights that make this hotel a choice for some travelers:

  • Suite-style rooms with a fully equipped kitchen, including a refrigerator, stovetop, microwave, and dishwasher.
  • Separate living, working, and sleeping areas in each suite, providing more space and privacy.
  • A heated indoor pool and hot tub for relaxation and family fun.
  • A clean and well-equipped fitness center, allowing guests to stay active during their trip.
  • An outdoor sports court, which is a great amenity for families and those who enjoy playing basketball or tennis.
  • A cozy lobby with a fireplace and plenty of seating, providing a comfortable space to relax or socialize.
  • A pet-friendly environment, which is a huge bonus for those with furry companions.

For any inquiries, to make a reservation, or to learn more about the hotel, you can reach the Residence Inn by Marriott Appleton using the following contact information. It is always a good idea to call directly to confirm availability, inquire about specific room types, or ask about their pet policy before you book. This is especially true if you have any specific needs or concerns, as direct communication can help ensure your stay is as smooth as possible. The hotel staff can provide the most accurate and up-to-date information on their services and offerings. The address is 310 N Metro Dr, Appleton, WI 54913, USA, and the phone number is (920) 954-0570. They are also available via a mobile phone number, +1 920-954-0570, for added convenience. The 24-hour front desk is available to assist with any questions you might have about your upcoming stay or the local area. When you call, you can also ask about any special packages or deals that might be available, as well as confirm the details of their complimentary breakfast and other amenities. It is highly recommended to clarify housekeeping expectations and to inspect the room upon arrival to address any issues promptly.

From a local's perspective, the Residence Inn by Marriott Appleton is an option that serves a specific, important niche within our community: extended-stay lodging. It's the kind of place you might book for a family member who is visiting for an extended period, a new employee who is relocating to the area, or a local needing temporary housing during a home renovation. The hotel's apartment-style suites with full kitchens are its most significant feature, offering a level of convenience that a standard hotel cannot match. While some guest experiences have been less than ideal, it's important for a local to understand the hotel's value proposition and set realistic expectations. For a traveler who prioritizes a spacious room with kitchen facilities and a pet-friendly policy, this hotel can be a great choice. However, it's a good practice to be proactive about communicating needs and addressing any issues directly with the staff. The hotel's blend of extended-stay amenities and a prime location makes it a practical and well-regarded part of the Appleton community, despite some of its challenges. It fills a crucial need for our residents and visitors, making it a valuable option in the local lodging market.

Residence Inn by Marriott Appleton Photos

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Residence Inn by Marriott Appleton Location & Map

310 N Metro Dr, Appleton, WI 54913, USA

Reviews

The rooms were dirty, run down and dated. When we got to our suite, the chair upholstery was worn and torn and there were cobwebs in the corners of the bedroom (317). Then when we opened the couch to make the bed for our children, there was crumbs, dirt and a wrapper left. So we turned over the mattress and there was a 3 ft by 2 ft stain! It honestly looked like the staff did not check the couch and the sheets were even missing. We called to the front desk for assistance and options and were told that they could bring up some bedding for the bed. No thank you, it looked like someone had an accident all over that mattress. Finally, we had to argue with the staff member at 11pm at night to be moved elsewhere. They never apologized, offered to comp the night, comp the parking, anything. The man saw the mess and said, yeah that's bad. We had already totally unpacked for a 3 night stay so we asked if we could move to a new room to sleep, but keep the key to 317 active so we could move everything in the morning... At first he said no, until I said "seriously? who are you going to sell this dirty room to at this point in the night?" We moved rooms to another (315) and it was better. We were fully out of 317 by 10am. This situation was very inconvenient for our family of 4. After this all happened, there was no additional customer service provided. No one called to check about our new room (an easy but nice touch that costs nothing.) We even saw that same staff member from Thursday night (5/29) another day, he didn't check in. That bed... was disgusting. There were several service fails from before the stay to during. It was very disappointing. They easily could have made the problem better with a more caring attitude, empathy and due diligence when confronted with a problem. My kids went swimming, and the pool room could use a nice cleaning. There are rust stains by the chairs, the window sills have dead bugs (over 30). At breakfast there were about 4-5 staff members hanging out at the desk. The hotel would be better if just one of them took 30 minutes and wiped down the window sills with the bugs for a better customer experience.

Jun 03, 2025 · Dana DeCair

First room stunk so we got another one. It was like staying at an old Motel 6. Bed sucked and the pillows were tiny and flat. Shower didn't drain so that was a nice bonus. I would not stay here again and do not recommend this place. Oh yeah $233 because there was a girls soccer tournament in town. Nice, gouge people when you can. Way to go team Marriott!

Jun 23, 2025 · Mike Miller

My experiences at Residence Inn properties have consistently met expectations; however, the service provided by Ms. Harrison was particularly noteworthy. She adeptly addressed all inquiries and ensured a comfortable and reassuring stay. I intend to remain a loyal customer.

Jun 21, 2025 · Jason O'Neal (James Moriarty)

Rooms are dirty. There is hair behind the door in both bathrooms. Not one hair, a pile. Rooms are run down and dirty. Not what you expect from Marriott. Disappointing.

Jul 23, 2025 · Monica B

5-Star Review: A Grateful Stay with Our Nonprofit Organization I would like to express my deepest gratitude to the Residence Inn in Appleton, Wisconsin. A special thank you to Karlie- thank you for everything! This is by far the best place to stay—especially when traveling with a large family or group. In our case, we are traveling with our nonprofit organization, and our young men are absolutely thrilled about the opportunity to stay here. A special thank you to Karlie, whose exceptional customer service made us feel welcomed and appreciated from the moment we arrived. Her kindness and professionalism truly stood out and made a lasting impression on our team. We’re grateful for the hospitality, the spacious accommodations, and the comfort this location offers. It’s a blessing to have a place like this to rest and recharge while we carry out our mission. Thank you again, Residence Inn Appleton—you’ve earned our highest recommendation!

Apr 05, 2025 · Y MOM

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