Hotels Near Of MeSouth CarolinaRichland CountyIrmoLake Murray Boulevard
944 Lake Murray Blvd, Irmo, SC 29063, USA
Disturbing Experience at Residence Inn – Poor Conditions, Rude Service, and Health Concerns I want to share my recent experience at the Residence Inn, which was deeply disappointing and unacceptable — both in terms of the room’s condition and the way I was treated by hotel staff. 1. Upon check-in, the first thing I attempted to do was take a shower — only to discover that the shower handle was broken. I reported the issue to the front desk, and maintenance came to repair it. 2. Later that same evening, I tried to give my grandchildren a bath and realized there was no tub stopper. I had to use a rag to hold water in the tub, which was inconvenient and unsanitary. 3. The next morning, I went downstairs for breakfast with my dog and three young grandchildren, but accidentally locked myself out of the room. While at the front desk, the Assistant General Manager was training a new employee and was extremely rude and unprofessional to me. She looked at my reservation and questioned me loudly, asking, “Are you here on military business?” I explained that I’m a veteran and have used the military rate for over 20 years. She responded loudly and dismissively, saying, “You’re not allowed to use that rate unless the government is paying for your stay,” and added, “This time, I’ll let it go, but next time you won’t be able to use the military discount.” Her tone made me feel publicly shamed and disrespected, like I was doing something wrong. 4. I left quickly because I had to attend a celebration for my brother. But when I returned to the hotel later that evening, I discovered that my room had not been cleaned at all by housekeeping. 5. Around 6:30–7:00 p.m., I took a bath — and that’s when I discovered extensive black mold throughout the room. There was mold under the soap dish, around the tub handles, in the kitchen and bathroom sinks, on the walls and floors, and even inside the toilet. It was absolutely shocking and extremely unhealthy, especially for my small grandchildren. 6. I went downstairs to request towels, and while I waited, I overheard the front desk staff telling another guest that she would personally escort her to her room — a courtesy that I was never offered, despite everything I was going through. 7. After I showed the young lady at the front desk the photos of the mold, she asked me to email the pictures to her. I then asked to be moved to another room due to the mold, but she told me she couldn’t move me because the internet and television service were down and her computer system. This stay was not only unsanitary and unsafe but emotionally exhausting and degrading. As a veteran, a grandmother, and a long-time Marriott customer, I expected better — clean accommodations and respectful customer service. Instead, I left feeling dismissed, mistreated, and exposed to potential health hazards. I sincerely hope Marriott corporate takes these concerns seriously and addresses the staff behavior and room conditions at this location to protect future guests.
When your travels bring you to the heart of South Carolina, particularly to the Columbia metropolitan area, choosing the right accommodation is key to a comfortable and convenient visit. For those needing more than just a standard hotel room – perhaps for an extended business trip, a family relocation, or a longer leisure stay – an extended stay hotel offers the perfect blend of home-like amenities and hotel services. The Residence Inn Columbia Northwest/Harbison, located in Irmo, aims to be your home away from home, providing the space and flexibility you need to truly settle in.
The Residence Inn brand, part of the Marriott family, is specifically designed to cater to travelers who are staying for more than just a night or two. This focus means that properties like the Residence Inn Columbia Northwest/Harbison emphasize spacious suites with separate living and sleeping areas, and most notably, fully equipped kitchens. This setup allows guests to maintain their routines, prepare their own meals, and enjoy a sense of normalcy, even when away from their own residence. For South Carolinians, whether on a temporary work assignment within the state, visiting family for an extended period, or undergoing home renovations, this hotel offers a practical and comfortable solution.
While recent public reviews have highlighted some significant concerns regarding room condition and staff interactions, Residence Inn as a brand typically strives for a high standard of cleanliness, service, and guest satisfaction. The intent is to provide a relaxing and productive environment where guests can thrive during their extended stays. The appeal of a Residence Inn lies in its ability to offer the conveniences of apartment living – like a full kitchen and ample space – combined with the benefits of hotel services, such as complimentary breakfast and regular housekeeping. It’s designed to make your extended visit to the Columbia area feel as comfortable and seamless as possible.
The Residence Inn Columbia Northwest/Harbison is strategically located at 944 Lake Murray Blvd, Irmo, SC 29063, USA. This address places it in an exceptionally convenient and accessible part of the greater Columbia area, specifically within the popular Harbison district. Its immediate proximity to Lake Murray Boulevard provides direct access to major interstates, including I-26 and I-20, making it incredibly easy to navigate to and from the hotel, whether you’re arriving from other parts of South Carolina or flying into Columbia Metropolitan Airport (CAE), which is a short and straightforward drive away.
The hotel's location offers a wealth of immediate conveniences. Guests will find themselves just moments away from the vast Columbiana Centre mall, which provides an extensive array of shopping opportunities, from major retailers to specialty boutiques. The surrounding Harbison area is a vibrant commercial hub, dotted with countless dining options to suit every taste and budget, ranging from casual family restaurants to more upscale dining experiences. This ensures that whatever you need, from a quick meal to a full shopping trip, is right at your fingertips, minimizing travel time and maximizing enjoyment.
Beyond the immediate commercial offerings, the Residence Inn's location on Lake Murray Boulevard also provides excellent access to recreational activities and local attractions. It's ideally situated for those looking to enjoy Lake Murray, South Carolina's "Jewel of the Midlands," offering opportunities for boating, fishing, and lakeside relaxation. Family-friendly destinations like Frankie's Fun Park are also nearby, providing entertainment for all ages. For business travelers, the hotel offers a convenient commute to various corporate offices and institutions within Columbia. The availability of complimentary on-site parking further enhances the accessibility, allowing guests the freedom to explore the capital city and its picturesque surroundings at their own pace.
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As a Marriott brand, Residence Inn Columbia Northwest/Harbison frequently offers a range of promotions and special offers. While specific deals may vary based on the season and availability, guests are encouraged to check the official Marriott website or contact the hotel directly for the most current information.
Common promotions often include:
For the most accurate and up-to-date information on pricing and to ensure you receive any applicable discounts, it is always best to book directly through the Marriott website or by calling Residence Inn Columbia Northwest/Harbison. Be sure to clearly communicate your travel needs and any affiliations you may have.
For reservations, inquiries, or more information about Residence Inn Columbia Northwest/Harbison, please use the following contact details:
Address: 944 Lake Murray Blvd, Irmo, SC 29063, USA
Phone: (803) 749-7575
Mobile Phone: +1 803-749-7575
For locals in South Carolina, the Residence Inn Columbia Northwest/Harbison offers a compelling and highly suitable option for a variety of lodging needs in the capital region. Its design as an extended-stay hotel, featuring spacious suites with fully equipped kitchens, provides immense flexibility and comfort that typical hotels cannot match. This is particularly advantageous for those undergoing home renovations, welcoming long-term visitors, or on extended work assignments within the state. The prime location near Lake Murray and the bustling Harbison area means easy access to shopping, diverse dining, family entertainment like Frankie's Fun Park, and proximity to major interstates. While some past guest experiences highlight challenges with room maintenance and staff service, the brand's general commitment to guest satisfaction and the inherent benefits of a Residence Inn (such as complimentary breakfast, grocery delivery, and separate living areas) remain strong draws. For a comfortable, convenient, and truly home-like stay in the Columbia area, Residence Inn Columbia Northwest/Harbison stands as a valuable choice for any South Carolinian seeking more than just a temporary room.
944 Lake Murray Blvd, Irmo, SC 29063, USA
Disturbing Experience at Residence Inn – Poor Conditions, Rude Service, and Health Concerns I want to share my recent experience at the Residence Inn, which was deeply disappointing and unacceptable — both in terms of the room’s condition and the way I was treated by hotel staff. 1. Upon check-in, the first thing I attempted to do was take a shower — only to discover that the shower handle was broken. I reported the issue to the front desk, and maintenance came to repair it. 2. Later that same evening, I tried to give my grandchildren a bath and realized there was no tub stopper. I had to use a rag to hold water in the tub, which was inconvenient and unsanitary. 3. The next morning, I went downstairs for breakfast with my dog and three young grandchildren, but accidentally locked myself out of the room. While at the front desk, the Assistant General Manager was training a new employee and was extremely rude and unprofessional to me. She looked at my reservation and questioned me loudly, asking, “Are you here on military business?” I explained that I’m a veteran and have used the military rate for over 20 years. She responded loudly and dismissively, saying, “You’re not allowed to use that rate unless the government is paying for your stay,” and added, “This time, I’ll let it go, but next time you won’t be able to use the military discount.” Her tone made me feel publicly shamed and disrespected, like I was doing something wrong. 4. I left quickly because I had to attend a celebration for my brother. But when I returned to the hotel later that evening, I discovered that my room had not been cleaned at all by housekeeping. 5. Around 6:30–7:00 p.m., I took a bath — and that’s when I discovered extensive black mold throughout the room. There was mold under the soap dish, around the tub handles, in the kitchen and bathroom sinks, on the walls and floors, and even inside the toilet. It was absolutely shocking and extremely unhealthy, especially for my small grandchildren. 6. I went downstairs to request towels, and while I waited, I overheard the front desk staff telling another guest that she would personally escort her to her room — a courtesy that I was never offered, despite everything I was going through. 7. After I showed the young lady at the front desk the photos of the mold, she asked me to email the pictures to her. I then asked to be moved to another room due to the mold, but she told me she couldn’t move me because the internet and television service were down and her computer system. This stay was not only unsanitary and unsafe but emotionally exhausting and degrading. As a veteran, a grandmother, and a long-time Marriott customer, I expected better — clean accommodations and respectful customer service. Instead, I left feeling dismissed, mistreated, and exposed to potential health hazards. I sincerely hope Marriott corporate takes these concerns seriously and addresses the staff behavior and room conditions at this location to protect future guests.
Jun 10, 2025 · Michelle JordanGood location and breakfast. But the rooms are dusty and the management is at best confused. We were charged for damage that didn't exist. We were eventually refunded without an apology. If you stay here, make sure to take pictures prior to check out.
Jun 04, 2025 · Bernadette LambertMy fiancé, three dogs, and cat were displaced from our home due to a pipe burst. We came To the front desk in complete disarray and desperation. The Night Shift employee, Niki, was absolutely amazing. She answered all of our questions, made sure we got the lowest rate and just overall made us feel so much better about our situation. Throughout our stay I had so many questions and concerns about pricing and availability and she was amazing through it all. I am so thankful for her kindness during this stressful time!
May 09, 2025 · Aliyah RabbatNever complained much because I stayed there under freinds and family discount. But. They wasn’t my number 1 choice. The hotel always had horrible management. And love to argue with customers for no reasons. Their staff is constantly changing. Guess they can’t keep staff because of their horrible personalities and attitudes there with management and the general assistant manager who has the Roger the rabbit teeth’s who is not very friendly at alll.
May 19, 2025 · Yevett JohnsonOur company booked rooms at this Residence Inn for a business trip, only to have them jack up the rates due to a local event. Despite confirmed reservations and Titanium Elite status, they refused to honor the original price and wouldn’t let us cancel. To top it off, the front desk manager, Owillinda Brooke’s, was rude and dismissive to one of our new employees. This isn’t just bad service — it’s unethical. Marriott should be embarrassed. We won’t be returning.
Apr 09, 2025 · Derrik Fisher
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350 Columbiana Dr, Columbia, SC 29212, USA
350 Columbiana Dr Building B, Columbia, SC 29212, USA
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320 Columbiana Dr, Columbia, SC 29212, USA