Residence Inn Phoenix Chandler/South ico

Residence Inn Phoenix Chandler/South

Hotels Near Of MeArizonaMaricopa CountyChandlerOcotillo AssociationWest Queen Creek Road

2727 W Queen Creek Rd, Chandler, AZ 85248, USA

4.0

We really wanted to love this hotel. It was in a good location, and the lake and outdoor areas were lovely. The heated pool was nice. Front desk staff and breakfast area staff were very kind. Food at breakfast was pretty good. The room we reserved wasn't available, so they gave us two rooms instead. We didn't really need two rooms, but they did try to make it right. The biggest issue we had was with the rooms themselves and with housekeeping. We were told housekeeping was every other day. However, on the second day of our stay, housekeeping didn't come. We asked for more towels that evening and mentioned that housekeeping hadn't come by, and the front desk said they made a note and someone would be by the next morning. On day 3, housekeeping didn't come. On day 4, housekeeping did come to one of the rooms we were staying in, but not the other. They did not actually clean anything (shower and sink were clearly not cleaned), just provided new towels and made the bed. On day 5, housekeeping came to the other room. We certainly don't need daily housekeeping, but we couldn't figure out when to expect it, and we kept running out of toilet paper and clean towels. One room also had no shampoo. In general, the rooms were okay, but didn't seem very clean. There was a lot of mold and rust in the shower, some mildew on the ceiling, and the floor of the shower looked incredibly dirty. Overall, an okay stay, but for the price, I think I'd choose somewhere else next time.

Danielle Smyth
  • Overview
  • (480) 210-2727
  • www.marriott.com

Residence Inn Phoenix Chandler/South Introduce

For those of us living in Arizona, particularly in the growing East Valley, finding a hotel that truly feels like a home away from home can make all the difference, whether for a longer-term business assignment, a family visit, or simply needing comfortable, spacious accommodations. The Residence Inn Phoenix Chandler/South stands out as an excellent choice, designed with the extended-stay traveler in mind while offering a welcoming environment for anyone seeking comfort and convenience in Chandler. Nestled by a serene lake, this hotel provides a relaxing backdrop, distinguishing itself from typical hotel experiences.

The Residence Inn brand, part of Marriott, is renowned for its apartment-style suites that come equipped with full kitchens, a crucial amenity for guests who prefer to prepare their own meals and maintain their routines. Beyond the practicalities, this Chandler location offers a warm atmosphere, friendly staff, and amenities that cater to both relaxation and productivity. While recent guest feedback highlights some areas for improvement, particularly regarding housekeeping consistency and room cleanliness, the overall sentiment points to a property with great potential, a beautiful setting, and a dedicated breakfast team. Let’s explore what makes this Chandler hotel a suitable option for our Arizona community.

Guest feedback for the Residence Inn Phoenix Chandler/South paints a mixed but generally positive picture, often emphasizing the hotel's potential and its strong points. Many guests "really wanted to love this hotel" and frequently praise its "good location" and the "lovely" lake and outdoor areas. The "heated pool" is also noted as a nice amenity. The staff, particularly the "Front desk staff and breakfast area staff," are consistently described as "very kind," "friendly and fantastic," with special mention for "Melissa" who makes breakfast "delicious" and is "so perky & friendly." The breakfast itself is generally considered "pretty good" and "delicious." The spacious rooms, often described as "large" and "a huge Suite," with the convenience of "full working kitchen" facilities (including a full-size fridge, stovetop, microwave, and dishwasher) are highly appreciated, especially for longer stays. The presence of geese and baby ducks around the lake adds to the charm, and the property is described as "beautiful."

However, recurring themes in reviews highlight areas for attention. The main concern for several guests revolves around housekeeping consistency and thoroughness. While told housekeeping would be "every other day," guests reported missed cleanings, inconsistent scheduling, and a lack of proper cleaning of showers and sinks, with some noticing "mold and rust" and "mildew on the ceiling." This led to issues like running out of toilet paper and clean towels. Some guests also mentioned issues with initial room availability. Despite these challenges, the positive interactions with staff and the overall comfort of the suites, especially the comfortable beds, still leave many with an "overall, an okay stay," though some would "choose somewhere else next time" considering the price point due to the cleanliness issues. Overall, the hotel shines in its location, staff friendliness, and suite amenities, but could benefit from more consistent and thorough housekeeping practices.

Location and Accessibility

The Residence Inn Phoenix Chandler/South is conveniently located at 2727 W Queen Creek Rd, Chandler, AZ 85248, USA. This address places it in a thriving area of Chandler, offering a blend of serene surroundings and excellent accessibility to key local destinations. For those of us in Arizona, particularly those with business or leisure interests in the East Valley, this location is highly advantageous.

The hotel is situated directly on a small lake, providing picturesque views and a peaceful ambiance that sets it apart. Its proximity to major thoroughfares like Queen Creek Road and the nearby Loop 202 freeway ensures easy access to various parts of Chandler and the broader Phoenix metropolitan area. This makes it a convenient choice for individuals working at major corporate campuses in the area, such as Intel Ocotillo and Northrop Grumman, both just a short drive away. Chandler Regional Medical Center is also easily accessible for those visiting or working at the facility.

For leisure and entertainment, the hotel is well-placed near popular Chandler attractions. The Chandler Fashion Center, a premier shopping mall, is just a few minutes' drive, offering extensive retail, dining, and entertainment options. Sports enthusiasts can easily reach the Snedigar Recreation Center and Sportsplex, or even spring training baseball facilities. Golf aficionados will appreciate the adjacent golf course, offering immediate access to the greens. With its combination of a peaceful lakeside setting and excellent road connectivity, the Residence Inn provides both a relaxing retreat and a practical base for exploring all that Chandler and the surrounding East Valley have to offer. The hotel also provides self-parking, though a surcharge may apply, offering convenience for guests with vehicles.

Services Offered

The Residence Inn Phoenix Chandler/South is designed to cater to the needs of extended-stay travelers and anyone seeking a comfortable, home-like experience. Here’s a comprehensive look at the services offered:

  • Complimentary Breakfast: Guests can enjoy a daily complimentary "Morning Breakfast Mix" buffet, which typically includes hot options like eggs and sausage, along with a variety of continental items, ensuring a fresh and hearty start to the day.
  • The Market: A 24-hour convenience store/snack bar on-site, perfect for grabbing quick bites, beverages, and essential items.
  • Grocery Shopping Service: A complimentary service where staff can deliver groceries directly to your suite, making it easy to stock your full kitchen.
  • Outdoor Pool & Hot Tub: A heated outdoor swimming pool and hot tub are available for relaxation and recreation under the Arizona sun.
  • 24-Hour Fitness Center: A well-equipped fitness center, accessible around the clock, allowing guests to maintain their workout routines.
  • Free Wi-Fi: High-speed wireless internet access is complimentary throughout the hotel, in all guest rooms and public areas.
  • 24-Hour Front Desk: The front desk is staffed continuously, providing assistance for check-in, check-out, inquiries, and concierge services.
  • Pet-Friendly Policy: The hotel welcomes pets (dogs only, usually with a weight limit and a non-refundable fee per stay, such as $150). Service animals are exempt from fees.
  • Self-Parking: Uncovered self-parking is available, though a surcharge may apply (e.g., $15 per night). An electric vehicle charging station is also on-site.
  • Outdoor Barbecue Grills: Guests can utilize barbecue grills and a picnic area in the outdoor spaces, perfect for cooking and dining al fresco.
  • Guest Laundry Facilities: Self-service laundry facilities are available on-site for guest convenience.
  • Dry Cleaning/Laundry Service: Professional dry cleaning and laundry services are also offered.
  • Business Services & Meeting Space: A business center with computer access and printing, along with a meeting room (approx. 841 sq ft) suitable for small gatherings or corporate events.
  • Complimentary Manager's Reception: Held on select evenings, offering complimentary food and drinks, providing a social opportunity for guests.
  • Terrace and Garden Area: Well-maintained outdoor spaces for relaxation and enjoyment of the lakeside setting.
Features / Highlights

The Residence Inn Phoenix Chandler/South offers several key features and highlights that enhance the guest experience, particularly for those seeking comfort and practicality in their accommodations:

  • Spacious, All-Suite Accommodations with Full Kitchens: This is a primary highlight. Each suite features separate living and sleeping areas, and a fully equipped kitchen (including a full-sized refrigerator/freezer, stovetop, microwave, dishwasher, and all necessary cookware and utensils). This provides significant convenience and cost savings for longer stays or family trips.
  • Lakeside Location with Scenic Views: Situated directly on a small lake, the property offers pleasant outdoor areas, often with geese and ducks, creating a more tranquil and picturesque setting compared to many urban hotels.
  • Complimentary Hot Breakfast Buffet: A substantial and varied breakfast is included with every stay, featuring hot items, fresh fruit, and healthy options, ensuring a great start to the day without an extra charge.
  • Pet-Friendly Environment: Welcoming to pets (with associated fees), making it a convenient choice for those traveling with their furry companions.
  • Heated Outdoor Pool & Hot Tub: Provides a refreshing and relaxing amenity for guests to unwind and enjoy the Arizona weather year-round.
  • Free Wi-Fi: High-speed internet access available throughout the property, essential for both business and leisure.
  • Complimentary Grocery Shopping Service: A unique and highly convenient service that allows guests to have their groceries delivered directly to their suite.
  • Outdoor BBQ Grills & Picnic Area: Offers additional options for dining and socializing outdoors, enhancing the home-like feel.
  • Friendly and Accommodating Staff: Consistently praised by guests for their kindness and helpfulness, particularly in the breakfast area and at the front desk.
  • Proximity to Intel Ocotillo and Chandler Fashion Center: Makes it an ideal location for business travelers and those seeking shopping and entertainment.
Promotions or Special Offers

As a Marriott property, the Residence Inn Phoenix Chandler/South frequently offers various promotions and special packages through the Marriott Bonvoy loyalty program. While specific deals can change seasonally, it's always recommended to check their official Marriott website or contact the hotel directly for the most current information. Common types of promotions you might find include:

  • Marriott Bonvoy Member Rates: Exclusive discounted rates and benefits for Marriott Bonvoy loyalty program members, including earning points for free nights and other perks.
  • "Stay Longer and Save" Discounts: Offers for reduced rates when booking multiple consecutive nights, which is particularly relevant for an extended-stay brand like Residence Inn.
  • AAA/AARP Member Discounts: Special rates are frequently available for members of these organizations.
  • Government/Military Rates: Discounted rates for government employees and military personnel.
  • Senior Citizen Discounts: Reduced rates for senior travelers.
  • Bonus Points Promotions: Opportunities to earn additional Marriott Bonvoy points on eligible stays, which can accelerate earning free nights.
  • Seasonal or Package Deals: While less frequent than standard hotels, some Residence Inn properties may offer packages that include specific amenities or local experiences, especially during peak seasons.

To ensure you're getting the best value, always inquire about current promotions when booking or check the "Offers" section on their dedicated Marriott hotel page. Booking directly through Marriott's official channels usually provides access to these exclusive offers and loyalty program benefits.

Contact Information

For reservations, inquiries, or any assistance regarding your stay at the Residence Inn Phoenix Chandler/South, you can use the following contact details:

Address: 2727 W Queen Creek Rd, Chandler, AZ 85248, USA

Phone: (480) 210-2727

Mobile Phone: +1 480-210-2727

The hotel's front desk is staffed 24 hours a day to provide assistance and ensure a smooth experience during your visit.

Conclusion: Why this place is suitable for locals

For us Arizonans, the Residence Inn Phoenix Chandler/South isn't just a hotel for out-of-state visitors; it's a highly practical and appealing option for a multitude of local needs right here in our community. Its design and amenities make it particularly suitable for those seeking comfort, flexibility, and a touch of home in their temporary accommodations.

Imagine needing a comfortable and spacious place to stay during a home renovation, a prolonged family visit, or an extended work assignment in the Chandler area. The Residence Inn, with its all-suite accommodations and full kitchens, becomes an invaluable asset. Being able to prepare your own meals, store groceries in a full-sized fridge, and even do laundry on-site significantly eases the burden of being away from home. The complimentary hot breakfast also offers a daily convenience and cost saving for busy mornings.

The hotel's lakeside location provides a peaceful and scenic backdrop, perfect for unwinding after a long day or simply enjoying a relaxing weekend without leaving the Valley. The heated outdoor pool and hot tub offer a refreshing escape, especially during our warmer months. For families, the spacious suites provide ample room to spread out, and the pet-friendly policy means your furry family members can join the staycation.

Furthermore, its proximity to major employers like Intel Ocotillo, Chandler Fashion Center, and various recreational facilities makes it an ideal base for local professionals, shoppers, or anyone exploring the East Valley. The free Wi-Fi and access to business services support productivity, while the friendly staff ensure a welcoming atmosphere. Despite some minor issues noted in reviews regarding housekeeping consistency, the core value proposition of a spacious, amenity-rich, and home-like experience truly resonates, making the Residence Inn Phoenix Chandler/South a highly suitable and beneficial choice for us Arizonans.

Residence Inn Phoenix Chandler/South Photos

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Residence Inn Phoenix Chandler/South Location & Map

2727 W Queen Creek Rd, Chandler, AZ 85248, USA

Reviews

We really wanted to love this hotel. It was in a good location, and the lake and outdoor areas were lovely. The heated pool was nice. Front desk staff and breakfast area staff were very kind. Food at breakfast was pretty good. The room we reserved wasn't available, so they gave us two rooms instead. We didn't really need two rooms, but they did try to make it right. The biggest issue we had was with the rooms themselves and with housekeeping. We were told housekeeping was every other day. However, on the second day of our stay, housekeeping didn't come. We asked for more towels that evening and mentioned that housekeeping hadn't come by, and the front desk said they made a note and someone would be by the next morning. On day 3, housekeeping didn't come. On day 4, housekeeping did come to one of the rooms we were staying in, but not the other. They did not actually clean anything (shower and sink were clearly not cleaned), just provided new towels and made the bed. On day 5, housekeeping came to the other room. We certainly don't need daily housekeeping, but we couldn't figure out when to expect it, and we kept running out of toilet paper and clean towels. One room also had no shampoo. In general, the rooms were okay, but didn't seem very clean. There was a lot of mold and rust in the shower, some mildew on the ceiling, and the floor of the shower looked incredibly dirty. Overall, an okay stay, but for the price, I think I'd choose somewhere else next time.

Feb 22, 2025 · Danielle Smyth

This was a beautiful property. Right on a little lake. Geese were in and around the water with some babies. The staff was friendly and fantastic. Melissa made breakfast and it was delicious!! She was so perky & friendly. Thank you for making our morning, Melissa.

Mar 09, 2025 · Carole Wood

Very comfortable beds, very friendly and helpful staff, clean and modern suites, decent complimentary breakfast, amenities include pool, gym, and laundry room, pet friendly, nice outdoor seating areas, and very close to shopping and restaurants. Overall, we had a great experience, and I highly recommend The Residence Inn in Ocotillo, Chandler.

May 12, 2025 · Claudia Ramos

Good: Friendly check-in. Grounds were nice enough. Not good: Room seemed relatively updated, but not wonderfully cleaned. Got in late and went to bed, in the morning we found questionable smears on windows, mirrors, fridge. Crumbs and other paper debris on the floor. And leftover food with fork still in the microwave. We asked for this to be cleaned when we were out for the day. When we returned to the room later that evening the food was still in the microwave and we were told no one was there to clean it as it was after 8pm… We requested a 2pm checkout as this is a benefit of titanium status (up to 4pm), only to be told that they’re franchised and don’t have to honor that since it’s not a corporate location, but they will allow 1:00 this time… Continental breakfast was one of the worst I’ve had.

Jan 06, 2025 · Julie Lucht

I had a very pleasant stay at the Residence Inn in Chandler, Arizona, for a business meeting. The Residence Inn by Marriott Phoenix Chandler/South is a relatively new hotel in Chandler, Arizona, situated on the picturesque shores of Lake Ocotillo. The hotel offers a variety of amenities, including, fitness center, walking paths, an outdoor pool, and a patio area for guests to enjoy. Several excellent restaurants are within walking distance, and there is also a bar with food on-site. The rooms are spacious and clean, with comfortable beds and hot showers. The staff is friendly and accommodating. I highly recommend this hotel to anyone visiting the Chandler area.

Nov 15, 2024 · Jim Johnson

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