Hotels Near Of MeIowaScott CountyBettendorfGolden Valley Drive
890 Golden Valley Dr, Bettendorf, IA 52722, USA
Don’t let the pictures and okay reviews deceive you. This hotel is terribly run down and mismanaged. The room still had a layer of dust over everything, the fridge was dirty, and we found several pairs of old smelly socks and trash under the beds. We stayed one night and went across the street the next morning where we were told they frequently get customers switching from SureStay. We asked for a refund and what a circus run-around that was. If all that wasn’t enough, the outside of the building is also in clear need of repairs. The all around incompetence was astounding. Best Western needs to close this location or redo, restore, and rehire for the entire thing. I don’t typically bother to leave reviews but this hotel warrants it. Take this review as a warning, this is not worth the “affordable rates”. EDIT: Thank you for your response which only further proves how unprofessional you and your establishment are.
For residents of Iowa, the Quad Cities area is a hub of activity, offering a variety of attractions from riverboat casinos to museums and entertainment venues. When planning a trip to this region, finding a hotel that is both affordable and comfortable is a key consideration. SureStay Plus by Best Western Bettendorf is one of the lodging options that often comes up in searches for budget-friendly stays. Situated conveniently in Bettendorf, this hotel aims to provide guests with a straightforward and value-oriented experience. This article provides a comprehensive and factual overview of the property, drawing on public data and real customer reviews to help locals in Iowa decide if it’s the right choice for their travel needs.
The experience at any hotel can be subject to a wide range of factors, and SureStay Plus by Best Western Bettendorf is a property where guest feedback is particularly varied. As a potential guest, it's important to consider both the positive and negative accounts to form a complete picture. On one hand, a guest who stayed for two weeks with their children gave a glowing review, stating that they had "zero complaints." They found the hotel to be "nice, clean inside and out, quiet, doesn’t stink, and phenomenal service." This family specifically praised the working indoor pool, a feature they noted is often closed at other hotels, as well as the comfortable beds and sofa. For this guest, the hotel was one of the "best ones by far" they had stayed in over three years in the Quad Cities area. This positive experience suggests that when things go right, the hotel can be a great value and a pleasant place for an extended stay.
On the other hand, a different review painted a starkly contrasting and very negative picture. This guest described the hotel as "terribly run down and mismanaged," citing a dusty room, a dirty fridge, and old socks and trash found under the beds. The review also mentioned the exterior of the building being in need of repair and a frustrating experience with the staff when trying to get a refund. This guest's strong negative reaction, culminating in a warning to "take this review as a warning, this is not worth the 'affordable rates'," highlights a potentially significant issue with consistency in cleanliness and management. This disparity in feedback is crucial for locals to consider. It suggests that while some guests may have a very positive stay, others may encounter serious problems, making it a property where the quality can be inconsistent.
The SureStay Plus brand is designed to be a reliable, no-frills option. For a guest on a tight budget who needs a simple place to sleep, the hotel's affordable rates may be the main draw. However, the reviews show that this affordability may come with a risk. The hotel has been renovated in 2018, but some feedback suggests that maintenance and housekeeping may be a continued challenge. It's a hotel where a guest's specific room assignment and the staff on duty could make all the difference. This hotel is a clear example of a property where potential guests need to manage their expectations and be prepared for a range of possible scenarios.
SureStay Plus by Best Western Bettendorf is located at 890 Golden Valley Dr, Bettendorf, IA 52722, USA. Its location provides easy access to the region’s major highways, including I-74 and I-80, making it a convenient stop for travelers passing through or those planning to explore the entire Quad Cities area. For Iowa locals, this is a prime location for a quick getaway or a home base for visiting family and friends.
The hotel's location in Bettendorf is beneficial for accessing a variety of local attractions. It is just a short drive from popular riverboat casinos like Rhythm City Casino and Isle Casino. Other nearby points of interest include the Family Museum, a great place for kids, and Splash Landing Waterpark. The proximity to the Mississippi River also offers opportunities for scenic views and recreational activities. Free self-parking is available on-site, with additional parking for trucks and RVs, which adds a layer of convenience for guests with larger vehicles.
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Contact Information:
Address: 890 Golden Valley Dr, Bettendorf, IA 52722, USA
Phone: (563) 355-7341
In conclusion, SureStay Plus by Best Western Bettendorf is a hotel that, for Iowa locals, offers a very affordable and accessible option in the heart of the Quad Cities. Its suitability for a stay is heavily dependent on individual priorities and expectations. For a family on a tight budget, or a traveler on a long-term stay who has a positive experience, the hotel can be a perfect fit, offering a comfortable bed, a working pool, and friendly service. The free breakfast and pet-friendly policy add significant value.
However, the hotel's reviews also present a serious note of caution. The stark contrast in feedback regarding cleanliness and management suggests a potential for inconsistency that is important for a local user to be aware of. While some may have a "phenomenal" stay, others may find the conditions unacceptable. Therefore, if you are considering this hotel, it is advisable to call ahead with any specific concerns and to manage your expectations accordingly. For those prioritizing a low price and a convenient location above all else, and who are willing to take a chance on their room, it may be a viable option. For anyone who places a premium on spotless conditions and a hassle-free experience, a more detailed search might be warranted.
890 Golden Valley Dr, Bettendorf, IA 52722, USA
Don’t let the pictures and okay reviews deceive you. This hotel is terribly run down and mismanaged. The room still had a layer of dust over everything, the fridge was dirty, and we found several pairs of old smelly socks and trash under the beds. We stayed one night and went across the street the next morning where we were told they frequently get customers switching from SureStay. We asked for a refund and what a circus run-around that was. If all that wasn’t enough, the outside of the building is also in clear need of repairs. The all around incompetence was astounding. Best Western needs to close this location or redo, restore, and rehire for the entire thing. I don’t typically bother to leave reviews but this hotel warrants it. Take this review as a warning, this is not worth the “affordable rates”. EDIT: Thank you for your response which only further proves how unprofessional you and your establishment are.
Jul 23, 2025 · Rachael ChristmanMy kids and I have been staying here for 2w now and I have zero complaints. It’s nice, clean inside and out, quiet, doesn’t stink, and phenomenal service. I’ve also not seen one single bug of any kind. We have stayed in many different hotels over the past 3yrs around the QC and surrounding areas and this one has been one of the best ones by far. They also have a working pool, anymore if a hotel has a pool it’s most likely not working and closed. The bed is very comfortable, even the couch is comfortable. As of right now we are here another week, possibly longer, and will continue our stay here as long as needed and would 100% come back if we ever needed a hotel room in the future. 100% recommend!
May 05, 2025 · Jennifer WoleverTo owner, Since you can’t respond to emails and or phone calls about this matter and only communicate on reviews, I would like to see the report that you even have someone come in to service your hotel? The reason why they didn’t find anything is because you have time to clean the rooms to a better standards then when we found them. If we would not have been so distracted by the bugs found in our beds we would have taken pictures to prove this matter. It is really sad that you can’t own up to this situation and provide refunds. 5/22/25 I am writing to express my extreme dissatisfaction with my recent stay at this establishment. The conditions we encountered were unacceptable and far below any reasonable standard of cleanliness. Upon returning to our room at approximately 11:30 PM on 5/17/25 after a long day of baseball, we discovered an unsanitary situation in the bedding which caused us significant distress. Unfortunately, we did not document this with photographs at the time due to the immediate need to vacate the premises and secure alternative accommodations. Kicking myself for this! I have attempted to contact MAC directly by phone to discuss this matter, BUT KEEP GETTING HUNG UP ON. This lack of responsiveness and unprofessional management it is deeply concerning and further exacerbates the negative experience we endured. PLEASE PLEASE PLEASE, if you are seeing this and thinking of booking with Mac and Sam at SureStay Plus Hotel by Best Western in Bettendorf Iowa, DO NOT you’re better off just sleeping in your car. If I could post with leaving ZERO STARS would.
May 23, 2025 · Nora BaimaI rarely leave reviews, but I felt compelled to share our experience in the hopes of preventing others from going through what we did. We booked this hotel based on the photos and seemingly decent reviews. Unfortunately, the reality was a complete letdown. The images online are highly misleading, what we walked into looked nothing like what was advertised. Instead, we were met with stained and dirty bedding, lack of replacement bedding when asked and bugs in beds. What’s more concerning is that both adults and children in our group experienced immediate discomfort. Our children were immediately disgusted after returning from tournament games. We knew none of us would sleep well due to the overall filth and unsettling atmosphere. To say this place caused distress is an understatement. We went to the front desk to cancel our rooms and find different accommodations at 11:30 at night. Unfortunately, management was unapologetic and unwilling to issue any refund or offer a meaningful resolution. Avoid this hotel at all costs. It is unhygienic, misrepresented, and utterly unfit for families or anyone expecting even basic cleanliness and comfort.
May 19, 2025 · Rachel HarstedThis honestly was the most disgusting hotel I have ever been too. The fealth, of stained comforters, dirty hand prints on A/C unit and hair (disgusting) in the bathroom. There was absolutely nothing clean about our room. We ended up checking out immediately as I didn't even want to sit in the room or have our luggage touch anything!! DONT BOOK HERE!!!
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