SureStay Plus by Best Western San Antonio Airport

Howdy, Texans! When your travels bring you to San Antonio, whether for a quick layover, a business trip near the airport, or as a convenient base for exploring our vibrant city, finding a hotel that offers practicality and value is often key. We all look for a place that meets our basic needs for a comfortable stay without an exorbitant price tag. Today, we're focusing on a hotel that's part of a well-known brand: SureStay Plus by Best Western San Antonio Airport.

San Antonio is a diverse destination, from the historic downtown and bustling River Walk to the extensive shopping and entertainment districts of North San Antonio. For locals heading out on an early flight, or visitors arriving and needing immediate accommodation, airport-proximate hotels like this one offer a clear advantage. The SureStay Plus brand, part of the Best Western family, typically aims to provide a reliable, no-frills experience with a focus on essential amenities.

It’s always important to understand what to expect from any hotel, especially in the economy segment, to ensure it aligns with your travel style and preferences. In this article, we’ll delve into the specifics of SureStay Plus by Best Western San Antonio Airport. We will cover its strategic location, the services it typically offers, its main features, and general brand promotions. Crucially, we will also incorporate direct feedback from recent guests. This candid perspective is vital for providing a factual and comprehensive overview, helping you, our fellow Texans, make an informed decision for your next visit to San Antonio.

The location of SureStay Plus by Best Western San Antonio Airport is one of its most defining characteristics, offering significant convenience for many travelers. Situated at 11355 San Pedro Ave, San Antonio, TX 78216, USA, the hotel is strategically positioned near the San Antonio International Airport (SAT), making it an excellent choice for those flying in or out of the city. The airport is approximately 1.5 to 2 miles away, which translates to a very short drive.

San Pedro Avenue itself is a major north-south artery in San Antonio, providing direct access to various parts of the city. This means guests can easily navigate to popular areas and attractions. For instance, North Star Mall, a well-known shopping destination, is within a few miles (around a 3-minute drive). Other major points of interest in North San Antonio, such as The Quarry Golf Course and the extensive dining and retail options in the area, are also readily accessible.

While the hotel is located North of downtown, its proximity to major highways like US-281 and Loop 410 (which intersects San Pedro Ave) ensures that destinations further afield, such as the iconic River Walk, The Alamo, or even theme parks like Six Flags Fiesta Texas, are within a reasonable driving distance, typically 15-20 minutes depending on traffic. The hotel's position near the airport also benefits business travelers with early morning flights or those visiting corporate offices in the surrounding business districts. Additionally, the availability of free self-parking and RV/bus/truck parking on-site adds to the convenience for guests traveling with their own vehicles.

SureStay Plus by Best Western San Antonio Airport provides a range of services designed to offer essential comfort and convenience, aligning with the expectations of an airport-area hotel.

• 24-Hour Front Desk: The hotel features a 24-hour front desk, ensuring that guests can check in or receive assistance at any time, which is particularly useful for late arrivals or early departures near the airport. However, recent reviews indicate that guest interactions with front desk staff and management might be inconsistent, with some reporting "a struggle to have a conversation with a person in charge."
• Complimentary Buffet Breakfast: The hotel advertises a "free daily buffet breakfast" available from 6 AM to 9 AM. This is a valuable amenity for guests, offering a convenient start to the day.
• Free Wi-Fi: Complimentary wireless internet access is available in all rooms and public areas, allowing guests to stay connected for work or leisure.
• Free Self-Parking: Ample free self-parking is provided on-site, including space for RV/bus/trucks, which is convenient for guests arriving by vehicle.
• Seasonal Outdoor Pool: The hotel features an outdoor pool, typically accessible from 10 AM to 9 PM, offering a refreshing option for relaxation during warmer months.
• 24-Hour Business Center: A business center is available 24 hours a day, providing access to computers and printing facilities for guests who need to work or handle business tasks.
• Fitness Center: The hotel offers a fitness center for guests to maintain their workout routines. Some sources suggest access to a "nearby health club" as well.
• Guest Laundry Facilities: Laundry facilities are available on-site, a practical amenity for travelers on longer stays.
• Limited Room Service: While not a full-service restaurant, the hotel may offer limited room service, possibly for specific items or during certain hours, and also includes a snack bar/deli.
• Express Check-out: This service can expedite the departure process for guests in a hurry.
• Daily Housekeeping: Housekeeping services are generally offered daily. However, recent guest feedback points to significant concerns about the thoroughness and consistency of cleaning, with reports of "dirty towels" and rooms not being properly serviced.

SureStay Plus by Best Western San Antonio Airport, as a Best Western brand hotel, offers several features aimed at providing a comfortable and functional stay, particularly for those looking for value.

• Convenient In-Room Amenities: Each room is typically equipped with a refrigerator, microwave, and coffee/tea maker. These amenities offer guests the convenience of storing and preparing their own snacks and beverages, which can be a money-saver. Rooms also often include 40-inch TVs with premium cable channels, air conditioning, heating, and an iron/ironing board.
• Comfort-Focused Bedding: The rooms are advertised with Egyptian cotton sheets, down comforters, and blackout drapes, suggesting an attempt to provide a comfortable sleeping environment. However, one review explicitly stated, "One of the beds was broken squeak all night," indicating that the actual experience may vary.
• Bathroom Features: Bathrooms often include a shower/bathtub combination with a deep soaking bathtub and hydromassage showerhead, along with a hairdryer.
• Free Parking & Airport Proximity: The hotel's location near San Antonio International Airport coupled with free self-parking (including RV/bus/truck parking) is a significant highlight for travelers seeking convenience for air travel or those with larger vehicles.
• Complimentary Breakfast: The inclusion of a free buffet breakfast is a valuable perk that can help guests start their day without an extra expense.
• Accessibility Features: The hotel states it has accessible rooms and features for guests requiring them, including roll-in showers and grab rails.

However, it is crucial to address the significant concerns raised in recent customer reviews, as these highlight critical areas where the hotel may fall short of expectations, despite its advertised features. Repeated issues with cleanliness, including "stains in the floor," "stains in the wall," "human hair in the beds," and "crusty yellow stuff on the sheets" are major red flags. Reports of a "huge yellow spot on the mattress protector" suggest deeper cleanliness issues. Furthermore, guests encountered maintenance problems such as "window was not closing and locking," "two light switches were nonfunctional," a "hole in the bathroom door," and "floor laminate was coming off." The functional issues extended to room amenities like a non-working TV remote and a faulty microwave outlet. Security concerns were also noted with a "back door was never shut correctly." The presence of "roaches started coming out crawling out in the walls" is a severe issue. Lastly, the mention of "smell of cigarettes and Marijuana" in the hallways points to a potentially challenging environment. These reviews indicate a significant discrepancy between advertised features and actual guest experience, particularly concerning cleanliness, maintenance, and overall safety and comfort.

As a SureStay Plus by Best Western property, the hotel participates in the Best Western Rewards loyalty program, which often provides members with various benefits and access to promotions. While specific, limited-time offers should always be confirmed directly, here are common types of promotions generally available through the Best Western brand that might apply to SureStay Plus by Best Western San Antonio Airport:

• Best Western Rewards Member Rates: Members typically receive exclusive discounts on room rates and earn points that can be redeemed for free nights, gift cards, or other rewards.
• AAA/AARP Discounts: Special rates are usually available for members of AAA or AARP.
• Government/Military Rates: Discounts are often extended to government employees and military personnel.
• Senior Rates: Special pricing may be offered for senior travelers.
• Seasonal Sales and Promotions: Best Western frequently runs system-wide promotions that offer percentage discounts on stays, bonus points, or other incentives during specific booking and travel periods. These can vary significantly, so checking the Best Western website is advisable.
• Package Deals: Occasionally, hotels might offer packages that combine a stay with local attractions or dining credits, though this is less common for budget-focused properties.

To ensure you receive the most current and best available rate or promotion for your stay at SureStay Plus by Best Western San Antonio Airport, it is highly recommended to visit the official Best Western website or contact the hotel directly using the phone number provided. This will give you the most accurate information on any applicable deals for your travel dates.

For reservations, detailed inquiries about amenities, or any other assistance regarding your stay at SureStay Plus by Best Western San Antonio Airport, please use the following contact details:

Address: 11355 San Pedro Ave, San Antonio, TX 78216, USA

Phone: (210) 342-8488

Mobile Phone: +1 210-342-8488

You can also find more information and book your stay directly through the official Best Western website by searching for the hotel name.

For Texans looking for a hotel in San Antonio, SureStay Plus by Best Western San Antonio Airport might initially appear suitable due to its convenient location and budget-friendly pricing, especially if you prioritize proximity to the airport or major highways. Its placement on San Pedro Avenue offers relatively easy access to various parts of North San Antonio and connections to downtown, making it a practical base for quick trips or early morning flights. The presence of in-room amenities like microwaves and refrigerators, along with free Wi-Fi and complimentary breakfast (as advertised), could be seen as value-added features for those on a budget.

However, it is critically important for locals to be aware of the significant concerns highlighted in recent customer reviews. The recurring issues with cleanliness – including stained sheets, unwashed mattress protectors, hair, and even roaches – are severe. Furthermore, reports of maintenance problems like broken windows, non-functional light switches, damaged doors, and squeaky beds indicate a consistent lack of upkeep. Security concerns due to unsecured back doors and the reported smell of cigarettes and marijuana in hallways also raise questions about the overall environment. Inconsistent service from the front desk, including issues with deposits and receiving "old rags" for towels, further detracts from the experience.

While the hotel offers a very accessible location and aims to provide basic amenities at an economical rate, the extensive negative feedback regarding hygiene, maintenance, and safety suggests that the actual guest experience may fall far short of expectations for even a budget hotel. For Texans planning a stay, it is strongly advised to consider these reviews carefully. If your priority is solely a convenient location near the airport at a low cost, and you are prepared to potentially overlook or directly address significant issues upon arrival, then it might be an option. Otherwise, for a more comfortable and reassuring stay, especially for families or longer visits, it would be prudent to explore other lodging choices in San Antonio that can guarantee a higher standard of cleanliness and maintenance.