SureStay Plus by Best Western San Antonio North ico

SureStay Plus by Best Western San Antonio North

Hotels Near Of MeTexasBexar CountySan AntonioUptown CentralInterstate 35 Frontage Road

10815 I-35 Frontage Rd, San Antonio, TX 78233, USA

3.0

Absolutely Horrible and Discriminatory Experience – This Place Needs to Be Shut Down I had the worst experience at this hotel. From the moment we arrived, the staff—especially Angela and the manager—were extremely unprofessional and even made racially derogatory remarks. That alone should have been enough to walk out, but it got worse. They gave us a room with a broken door that didn’t even lock, and the sheets were visibly dirty. When we asked for a refund, they refused—even though the conditions were unsafe and unsanitary. Instead of resolving the issue, they escalated things by calling the police on us simply because we insisted on getting our money back. Angela and the manager both lied repeatedly, trying to cover up their actions and deny what had happened. This is not just bad service—this is completely unacceptable, unethical, and possibly illegal. Do not stay here. This hotel is unsafe, unclean, and run by people who have no respect for their guests. I truly hope this place is investigated and shut down permanently.

Chris
  • Overview
  • (210) 655-3500
  • www.bestwestern.com

SureStay Plus by Best Western San Antonio North Introduce

Howdy, fellow Texans! When you're planning a trip to San Antonio, whether for business, a family adventure, or simply passing through, finding the right hotel can truly shape your experience. Today, we're going to dive into SureStay Plus by Best Western San Antonio North, a property that aims to offer a comfortable and consistent stay for travelers. This article is crafted with you in mind, providing a factual and informative look at what this hotel provides, from its location to its amenities, helping you decide if it’s the right fit for your next visit to the Alamo City.

Best Western, and its SureStay Plus brand, typically strive to provide a reliable and value-driven experience for guests. For Texans, this often translates to seeking out hotels that offer essential comforts, good service, and a convenient location without breaking the bank. SureStay Plus by Best Western San Antonio North aims to deliver on these expectations. It's designed for guests who appreciate straightforward accommodation with key amenities that enhance their stay, whether they're on a short overnight stop or an extended visit. As we explore the details of this hotel, we’ll aim to give you a clear picture of what you can expect, allowing you to make an informed decision for your travel needs in San Antonio.

Location and Accessibility

SureStay Plus by Best Western San Antonio North is strategically located at 10815 I-35 Frontage Rd, San Antonio, TX 78233, USA. This places the hotel directly on the frontage road of Interstate 35, a major north-south highway that serves as a vital artery for travel throughout Texas and directly through San Antonio. For Texans, this means exceptional accessibility, particularly if you’re traveling by car. Getting on and off the interstate is typically straightforward, simplifying your navigation to various city destinations.

The hotel’s location offers convenient access to a number of San Antonio attractions. It's approximately 7 miles from San Antonio International Airport, making it a viable option for those flying in or out. Major attractions like SeaWorld San Antonio, Six Flags Fiesta Texas, and the San Antonio Zoo are generally within a manageable driving distance, often around 30 minutes away, depending on traffic conditions. Downtown San Antonio, home to the historic Alamo, the picturesque River Walk, and the Alamodome, is also typically accessible within about a 15-20 minute drive.

Beyond the tourist hotspots, being on I-35 Frontage Road means you're in an area with a variety of dining options, from casual eateries to fast-food chains, as well as gas stations and convenience stores. This ensures that guests have easy access to everyday necessities and choices for meals without having to venture far. While the immediate surroundings of an interstate frontage road might sometimes be busy, the benefit of easy highway access for a quick getaway or business travel is a significant advantage for many Texans.

Services Offered
  • Complimentary Full Breakfast: The hotel provides a complimentary full hot breakfast each morning. This typically includes options such as scrambled eggs, sausage, bread, cereals, juices, coffee, and powdered donuts, offering a convenient start to your day.

  • Free Wi-Fi: Guests can enjoy complimentary wireless internet access available in both public areas and all guest rooms, ensuring connectivity for work or leisure.

  • 24-Hour Front Desk: A 24-hour front desk with multilingual staff (English, Spanish, Gujarati) is available to assist guests with check-in, check-out, and any other requests, enhancing convenience and support.

  • Outdoor Pool: A seasonal outdoor swimming pool is available for guest use, typically open from March to October, providing a refreshing option for relaxation.

  • 24-Hour Fitness Center: The hotel features a 24-hour exercise facility with cardio and weight equipment, allowing guests to maintain their fitness routines while traveling.

  • Business Center: A free 24-hour business center with a printer and fax services is available, catering to business travelers’ needs.

  • Guest Laundry Facilities: For a fee, guests have access to 24-hour coin-operated laundry facilities, which is particularly useful for longer stays.

  • Free Parking: The hotel offers complimentary self-parking, including outdoor and truck/RV parking, providing ample and convenient space for vehicles.

  • Housekeeping: Housekeeping services are offered, typically on a weekly basis for longer stays, with daily service for shorter stays.

  • In-Room Amenities: Rooms are equipped with air conditioning, flat-screen TVs with cable, refrigerators, microwaves, coffee/tea makers, hairdryers, irons, and ironing boards.

  • Safety Features: The hotel is 100% smoke-free and has safety deposit boxes at the front desk, along with smoke detectors in rooms.

  • Room Service: Room service is available for added convenience.

  • Multilingual Staff: Staff speaking English, Spanish, and Gujarati are available to assist diverse guests.

Features / Highlights
  • Best Western Brand Affiliation: Being part of the Best Western family, specifically SureStay Plus, generally signifies a commitment to certain brand standards for consistency and value, which can be a reassuring factor for many travelers.

  • Comprehensive Complimentary Breakfast: The provision of a full hot breakfast with various options is a significant highlight, adding considerable value and convenience for guests starting their day.

  • Convenient Interstate Location: Its direct placement on I-35 Frontage Road provides excellent accessibility to major San Antonio attractions, the airport, and various dining and shopping options, minimizing travel time for guests.

  • In-Room Kitchenette Amenities: The inclusion of a microwave and refrigerator in all rooms is a practical feature, especially for families or those on longer stays, allowing for food storage and simple meal preparation.

  • Fitness and Business Facilities: The 24-hour fitness center and business center cater to both leisure and business travelers, offering essential amenities to maintain routines and productivity.

  • Value-Oriented Pricing: Many guests consistently describe the rates as reasonable, making it an attractive option for budget-conscious travelers seeking a balance of amenities and affordability.

  • Friendly and Helpful Staff: Despite varying experiences, some guests consistently praise the staff for being friendly and attentive, contributing to an overall pleasant stay.

Promotions or Special Offers

While specific, current, and publicly advertised promotions for SureStay Plus by Best Western San Antonio North are not consistently detailed in all general listings, Best Western properties, including their SureStay Plus brand, frequently participate in various promotional programs. For our fellow Texans looking to book a stay, we highly recommend checking the official Best Western website or calling the hotel directly.

Best Western often offers a range of promotions that could be beneficial. These may include discounts for booking in advance, special rates for members of their loyalty program (Best Western Rewards), or specific seasonal deals. Discounts are also frequently available for eligible groups such as AAA members, AARP members, seniors, or military personnel. Given its location and target audience, the hotel might also offer packages related to local attractions, although these would need to be confirmed with the hotel directly. To uncover any active special offers that could make your San Antonio visit even more affordable, your best bet is to either visit the SureStay Plus by Best Western San Antonio North page on the Best Western corporate website or contact the hotel using the phone number provided below. Don't hesitate to ask about any available promotions when making your reservation.

Contact Information
  • Address: 10815 I-35 Frontage Rd, San Antonio, TX 78233, USA

  • Phone: (210) 655-3500

  • Mobile Phone: +1 210-655-3500

Conclusion: Why this place is suitable for locals

For Texans considering a visit to San Antonio, SureStay Plus by Best Western San Antonio North presents itself as a practical and value-conscious lodging option. Its suitability for locals hinges on several key factors that align with typical travel needs within our vast state. First and foremost is its highly accessible location directly on I-35 Frontage Road. For those driving from other parts of Texas, or even just navigating San Antonio, the ease of access to a major interstate is a significant advantage, reducing travel time and simplifying routes to various destinations, be it for work, family visits, or leisure.

The hotel’s amenities, particularly the complimentary full hot breakfast and the in-room microwave and refrigerator, offer tangible benefits that resonate with budget-aware Texans. Having breakfast taken care of before heading out for the day, and the ability to store and prepare simple meals in your room, can lead to considerable savings on dining expenses. The presence of a fitness center and a seasonal outdoor pool also adds value, providing opportunities for recreation and maintaining routines while away from home.

While it is important to acknowledge that some guests have reported negative experiences regarding specific aspects such as room condition or staff interactions, other reviews consistently highlight the staff as friendly and the overall experience as consistent, clean, and quiet, especially concerning value. This duality of experiences suggests that while the hotel aims for consistency and affordability, individual guest experiences can vary. However, for many Texans, particularly those focused on a practical, economical stay with essential amenities and convenient access to San Antonio's attractions and business centers, SureStay Plus by Best Western San Antonio North remains a viable and often reasonable choice. As with any booking, it is always recommended to consider recent reviews and directly confirm specific details to ensure the hotel meets your personal expectations for a comfortable and enjoyable stay in our great city.

SureStay Plus by Best Western San Antonio North Photos

SureStay Plus by Best Western San Antonio North 5
SureStay Plus by Best Western San Antonio North 5
SureStay Plus by Best Western San Antonio North 5
SureStay Plus by Best Western San Antonio North 5
SureStay Plus by Best Western San Antonio North 5
SureStay Plus by Best Western San Antonio North 5
SureStay Plus by Best Western San Antonio North 5
SureStay Plus by Best Western San Antonio North 5
SureStay Plus by Best Western San Antonio North 5
SureStay Plus by Best Western San Antonio North 5

SureStay Plus by Best Western San Antonio North Location & Map

10815 I-35 Frontage Rd, San Antonio, TX 78233, USA

Reviews

Absolutely Horrible and Discriminatory Experience – This Place Needs to Be Shut Down I had the worst experience at this hotel. From the moment we arrived, the staff—especially Angela and the manager—were extremely unprofessional and even made racially derogatory remarks. That alone should have been enough to walk out, but it got worse. They gave us a room with a broken door that didn’t even lock, and the sheets were visibly dirty. When we asked for a refund, they refused—even though the conditions were unsafe and unsanitary. Instead of resolving the issue, they escalated things by calling the police on us simply because we insisted on getting our money back. Angela and the manager both lied repeatedly, trying to cover up their actions and deny what had happened. This is not just bad service—this is completely unacceptable, unethical, and possibly illegal. Do not stay here. This hotel is unsafe, unclean, and run by people who have no respect for their guests. I truly hope this place is investigated and shut down permanently.

Jun 17, 2025 · Chris

Stayed here for the last four years when in San Antonio for business. Best word to describe this Sure Stay is "consistent." Consistently helpful and friendly staff. Consistently clean and quiet rooms. Consistently flavorful breakfast with several options. Consistently nice ambience. And maybe most important for a small business on a budget, consistently reasonable rates. Just an overall pleasurable experience. Be sure to consider Sure Stay on IH-35 next time you're in San Antonio.

Mar 05, 2025 · Robert Elwood

Booked 2 rooms. Rooms are large. Everything was nice, with one exception. Our room has a funky smell. It was kind of like a nursing home smell. Like some kind of cleaning chemical. It probably just needed to be deordorizedor something.

Apr 28, 2025 · Rock rodriguez

The whole place including the rooms smelled so strongly like an old folks home. Nothing like the photos, this place was so old and there were flies in our room. The sheets were stained, even the replacements. The only plus side was that the front desk employees were friendly and you could tell the room and bathroom were somewhat cleaned by staff. Just old and smelly.

May 04, 2025 · Mariah Á. White

It was a lot nicer than I thought it would be, I have been to other sure stays and they were not as nice. Had a hot breakfast, I expected maybe a waffle and cereal but much better. It's halways seemed a bit sketchy but room was clean and comfortable

Jan 25, 2025 · Dorothy Holloway

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