SureStay Plus By Best Western Spartanburg Southwest ico

SureStay Plus By Best Western Spartanburg Southwest

Hotels Near Of MeSouth CarolinaSpartanburg CountySpartanburgSouth Blackstock Road

501 S Blackstock Rd, Spartanburg, SC 29301, USA

3.0

Booking this hotel was the worst experience ever. I booked this room due to being in town for a house warming. I thought when booking this was Best Western. The front desk stay was friendly but had trouble taking my correct information. I literally gave her my phone number and email approx 12x. The moment she swiped my card she informed me the elevator was broke and I would have to climb stairs. This should’ve been communicated prior to taking the funds so I could’ve made the decision to stay and climb stairs or find another hotel that accommodates. Next, one I walked into the 1st room is was visible stain all over the bedding. I immediately returned to the front desk requesting a refund. The lady states “no refunds are allowed “ but she offered another room. This second room the linen on the bed was white but guess what? It was visible BLOOD on the linen. Again, I requested a refund. Once again I’m told no. She took me to a 3rd room. We’ll the room had old food stains on the desk which she offered to clean. However, while sitting there in the room I seen a roach crawling, and noticed several stains on those bedding. I immediately left! So money lost due to this hotel sanitation.

MyNaturalBeauty1
  • Overview
  • (864) 595-4040
  • www.bestwestern.com

SureStay Plus By Best Western Spartanburg Southwest Introduce

For us South Carolinians, whether we're traveling for a family event, a short business trip, or just passing through our beautiful state, finding the right hotel is often a balance between convenience, essential amenities, and cost. We understand that not every trip requires a luxury experience, but every stay should offer a baseline of comfort and cleanliness. When looking at budget-friendly options, it’s about setting realistic expectations and understanding what value means in that context.

Today, we're taking a candid look at SureStay Plus By Best Western Spartanburg Southwest. As part of the Best Western family of brands, SureStay Plus aims to provide a reliable stay with core amenities at an accessible price point. However, as with any hotel, particularly in the budget segment, guest experiences can vary. It's crucial for us, as local users, to have a clear and factual overview based on available public information, including recent guest feedback, to help inform our decisions.

This article will delve into the specifics of SureStay Plus By Best Western Spartanburg Southwest. We’ll cover its location and how easy it is to get to, the services and features it offers, and what to keep in mind regarding promotions and policies. Our goal is to provide you with the information needed to determine if this hotel is the right fit for your upcoming stay in Spartanburg, SC, ensuring you know what to expect before you book.

The SureStay Plus By Best Western Spartanburg Southwest is located at 501 S Blackstock Rd, Spartanburg, SC 29301, USA. This address places it in a practical and accessible area of Spartanburg, a well-known city in the Upstate region of South Carolina.

South Blackstock Road is a local thoroughfare that provides connections to larger road networks. The hotel's proximity to major interstates, particularly I-26 and I-85, is a significant advantage. I-26 runs directly through Spartanburg, connecting it to Columbia to the southeast and Asheville, North Carolina, to the northwest. I-85, another major artery, links Spartanburg with Greenville to the southwest and Charlotte, North Carolina, to the northeast. This makes the hotel relatively easy to reach for travelers coming from various directions within South Carolina and neighboring states, and convenient for those needing to quickly get around the Spartanburg area.

While situated along a road that might be more industrial or commercially focused, the location still offers access to amenities. Within a reasonable driving distance, guests can find various dining establishments, from fast food to casual sit-down restaurants, providing options for meals. Shopping centers are also accessible, allowing for basic needs and retail therapy. For those interested in local points of interest, downtown Spartanburg, with its cultural attractions, colleges, and business centers, is a short drive away. Additionally, the hotel's position makes it a viable option for those attending events at nearby venues or visiting businesses in the immediate vicinity of the Blackstock Road corridor. The straightforward access to major highways ensures that guests, whether traveling for business or leisure, can navigate the Spartanburg area with relative ease.

SureStay Plus By Best Western Spartanburg Southwest offers a range of services designed to provide essential comforts and conveniences for its guests, fitting its positioning as a value-focused hotel.

  • Complimentary Full Breakfast: The hotel provides a complimentary full breakfast to start the day. While one past review mentioned guests being "left out breakfast," the general offering is a full breakfast, which can be a significant value-add for many travelers.
  • Free Wireless Internet Access: Free Wi-Fi is available in all guest rooms and public areas, allowing guests to stay connected for work, entertainment, or communication.
  • Outdoor Pool: A seasonal outdoor pool is available for guests to relax and cool off, typically open from 9:00 AM to 10:00 PM. Poolside services, including lounge chairs, pool towels, and tables with chairs and umbrellas, are usually provided.
  • 24-Hour Fitness Center: The hotel features a 24-hour exercise facility equipped with various machines such as ellipticals, stationary bikes, and treadmills, along with weight lifting equipment, allowing guests to maintain their fitness routines.
  • 24-Hour Front Desk: A front desk is staffed 24 hours a day to assist guests with check-in/check-out, provide local information, and address any concerns or requests.
  • Elevator: The hotel is equipped with an elevator to provide access to upper floors. However, a recent guest review noted that the "elevator was broke" at the time of their stay, which is important to be aware of.
  • Business Center: A business center with a printer and fax services is available, catering to the needs of business travelers.
  • Laundry Facilities: The hotel offers a coin-operated laundromat for guest use, providing a convenient way to do laundry during their stay.
  • Free Self-Parking: Complimentary on-site self-parking is available, including accessible parking, outdoor parking, and spaces for motorcoaches, trucks, and RVs, which is beneficial for guests traveling with larger vehicles.
  • In-Room Amenities: Guest rooms typically include air conditioning, cable or satellite television, a coffee maker, microwave, mini-refrigerator, hairdryer, iron and ironing board, and a desk/work area. Sofabeds may be available in king rooms and suites.
  • 100% Smoke-Free Hotel: The property is designated as 100% smoke-free, which provides a cleaner environment for all guests.
  • Pet-Friendly Policy: SureStay Plus By Best Western Spartanburg Southwest is generally pet-friendly. Specific policies regarding fees and pet types apply, but it's an option for travelers with animal companions.

SureStay Plus By Best Western Spartanburg Southwest offers several features that, for the right traveler, can be considered highlights. It's important to frame these within the context of a budget-friendly hotel and be mindful of guest feedback.

  • Brand Affiliation and Rewards: Being part of the Best Western family (under the SureStay Plus brand) is a highlight for many. This means guests can earn and redeem Best Western Rewards® points, which can be a significant benefit for loyal Best Western customers.
  • Complimentary Full Breakfast: The inclusion of a complimentary full breakfast adds considerable value, helping guests save on meal costs and start their day conveniently. While some reviews mentioned occasional issues, the intended offering is a full breakfast.
  • Comprehensive In-Room Amenities: The standard inclusion of a microwave and refrigerator in guest rooms is a major convenience, especially for travelers looking to store snacks, drinks, or leftovers, which can further help manage travel expenses. A coffee maker, iron, and hairdryer also add to the comfort.
  • Fitness and Pool Access: The presence of a 24-hour fitness center and a seasonal outdoor pool offers opportunities for recreation and maintaining wellness routines, which are valued amenities, particularly at this price point.
  • Free Parking (Including RV/Truck): Ample and complimentary parking, including space for larger vehicles like RVs and trucks, is a practical highlight for many travelers, removing a common logistical and financial concern.
  • 24-Hour Front Desk Service: The availability of staff at the front desk 24/7 ensures that guests can check in or receive assistance at any time, which provides peace of mind. While one review noted challenges with information exchange, the general availability is a plus.
  • Value for the Price: For guests who manage their expectations and prioritize affordability, the hotel aims to offer a "quality stay at an affordable price." When it delivers on its basic promises, it can be a good value option in the Spartanburg area.

However, it is crucial to acknowledge that recent customer reviews highlight significant concerns regarding cleanliness, maintenance (e.g., broken elevator, shower mold, loose toilet, non-working hairdryer), and strict no-refund policies even when issues arise. These aspects should be carefully considered as they directly impact the guest experience and overall perception of the hotel's features.

As part of the Best Western Hotels & Resorts family, SureStay Plus By Best Western Spartanburg Southwest participates in various promotions and offers common to the brand. While specific deals can fluctuate, checking the Best Western website or contacting the hotel directly is always the best way to find current opportunities for savings.

  • Best Western Rewards® Program: This is a key benefit. Members can earn and redeem points for stays, receive exclusive member rates, and gain access to special promotions. New members might also find offers to earn bonus points after a certain number of stays.
  • AAA®/AARP® Discounts: Members of AAA (American Automobile Association) and AARP (American Association of Retired Persons) are typically eligible for discounted rates. It's always advisable to mention your membership when booking.
  • Government & Military Rates: Special rates are often available for government employees and active military personnel or veterans.
  • Senior Discounts: Travelers aged 55 and older can frequently access specific senior rates.
  • Advance Purchase Rates: Booking your stay well in advance, often with a non-refundable policy, can sometimes unlock lower rates.
  • Seasonal Promotions: Best Western frequently runs system-wide or regional promotions tied to specific seasons or holidays, offering percentage discounts or bonus points.
  • "Stay 3 Nights, Get 10,000 Points" Offers: Best Western often has promotions where staying a certain number of nights (e.g., 3 nights) earns significant bonus points, which can be redeemed for future stays or other rewards.

Given the feedback about strict no-refund policies, it is particularly important to thoroughly understand the terms and conditions of any promotion or booking, especially those with non-refundable clauses. Always confirm details directly with the hotel to ensure clarity on pricing, amenities, and cancellation policies.

For any inquiries, direct reservations, or to gather more specific information about your stay, you can reach SureStay Plus By Best Western Spartanburg Southwest using the following contact details:

  • Address: 501 S Blackstock Rd, Spartanburg, SC 29301, USA
  • Phone: (864) 595-4040
  • Mobile Phone: +1 864-595-4040

Direct contact by phone can be particularly useful for clarifying current policies, confirming amenity availability (like elevator status or specific room features), and discussing any concerns you might have before making a reservation. The front desk staff are there to assist with your needs.

For us South Carolinians, choosing a hotel in Spartanburg often involves a blend of practical considerations and budget. SureStay Plus By Best Western Spartanburg Southwest, positioned as an affordable option, can be suitable for certain local needs, provided one approaches it with clear expectations based on recent guest experiences.

If you are a local resident needing a very budget-conscious place to stay for a night or two, perhaps due to unexpected home issues, attending a local event where other options are fully booked, or simply passing through Spartanburg and requiring basic, economical lodging, this hotel might be considered. The free breakfast, in-room microwave and refrigerator, and free parking are certainly convenient amenities that add value at this price point. For those with pets, the pet-friendly policy could also be a significant advantage, removing a common hurdle for travelers with animal companions.

However, it is crucial for our local users to be aware of the detailed feedback provided by recent guests. Concerns about significant cleanliness issues (stained bedding, mold, roaches), maintenance problems (broken elevator, non-working hairdryer, loose toilet), and a strict "no refund" policy are serious considerations. This means that while the hotel aims for affordability, the actual guest experience might fall short of basic expectations for hygiene and functionality. Therefore, for locals, this hotel might be considered a last-resort option or one for which you go in with very low expectations, prioritizing only the absolute lowest price point. It underscores the importance of thorough research and perhaps even calling the hotel directly to inquire about the current status of facilities before committing to a non-refundable booking.

SureStay Plus By Best Western Spartanburg Southwest Photos

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SureStay Plus By Best Western Spartanburg Southwest Location & Map

501 S Blackstock Rd, Spartanburg, SC 29301, USA

Reviews

Booking this hotel was the worst experience ever. I booked this room due to being in town for a house warming. I thought when booking this was Best Western. The front desk stay was friendly but had trouble taking my correct information. I literally gave her my phone number and email approx 12x. The moment she swiped my card she informed me the elevator was broke and I would have to climb stairs. This should’ve been communicated prior to taking the funds so I could’ve made the decision to stay and climb stairs or find another hotel that accommodates. Next, one I walked into the 1st room is was visible stain all over the bedding. I immediately returned to the front desk requesting a refund. The lady states “no refunds are allowed “ but she offered another room. This second room the linen on the bed was white but guess what? It was visible BLOOD on the linen. Again, I requested a refund. Once again I’m told no. She took me to a 3rd room. We’ll the room had old food stains on the desk which she offered to clean. However, while sitting there in the room I seen a roach crawling, and noticed several stains on those bedding. I immediately left! So money lost due to this hotel sanitation.

Oct 17, 2022 · MyNaturalBeauty1

Stayed 4/30 checked out 5/1. They were very short staffed. The counter person doing housekeeping and running the front. The sleeping part was clean. The bathroom however looked as if it never seen any cleaner at all. The mold was all around the shower. The light in the shower was falling out of the ceiling. The toilet was very loose on the floor. The hairdryer did not work. I realize it is a budget hotel but they have a no refund policy and require a $100 deposit on top of the charges. Will never be staying here again.

May 01, 2022 · Keith Ethridge

If I could rate it lower I would. We checked in very late. The room we were sent to was FILTHY! It looked like a crime scene that hadn’t been cleaned up well. We stayed long enough to find another room and left. When we left, we were told that they couldn’t process a refund and we would have to talk to the manager, Polly, the next day. The next day, no Polly. I spoke to Mike who referred to her as the owner. He told me to call back later that day. Later that day, no Polly, Mike said to call tomorrow. Called the next day and spoke to Polly. She informed me they have a no refund policy, she’s the manager and not the owner and she only unforced the owners policies. The owners however are “out of the country” and can only be contacted through email. I explained that I would just fight the charges, they would not get their money anyway and it would just be a “Pain in my ass”. Polly’s response “Sir, there is no reason for that kind of language” 🤣🤣🤣 are you kidding me? They require $100 deposit for incidentals, not just a card on file, this should have been the first sign of a dump! I wouldn’t let my worst Emily stay here.

Oct 21, 2022 · Jon Gittleman

There was 2 huge water bugs in my room running around as soon as I opened the room door the pillows were tiny like couch pillows so they switched me to a room that was supposed to be 2 queens got in the room and it was 2 twin looking beds so I just took my chances with the roach room the beds were very uncomfortable they didn’t come to clean or replace the towels I called the front desk 35 times and she claimed that she didn’t hear it until I called her while she was standing in front of me and it started ringing and all of a sudden she heard it then. She proceeded to say if I rated her 5 stars she would take 10 dollars off it was very dirty 2 of the lamps didn’t work stains on the towels. Would not recommend to anybody!

May 18, 2022 · Nnisha Williams

I would rate this -0 stars if i could. At night there are bugs EVERYWHERE! My remote was NOT programmed so i couldn’t change the TV channel. because of the bugs i had to leave at 12:30 in the morning even though i paid for 2 nights. i immediately notified the person at the front desk who gave me back my $100 no smoking deposit (worried about smoking when the place is infested with bugs but ok), but told me to return the next MORNING for the manager. I returned the next morning for my refund and the manager and 3 other men gave me the hardest time. they lied to make it seem as though i made up the bugs, when i went back into the room it was CLEAR someone had stayed the night there after i had left! They lied and said i made a mess that was already there due to their renovations. Overall very seedy and disgusting hotel. Would not stay here if you value quality, quiet, and customer service!!!!

May 25, 2021 · Tykeria Dawkins

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