Tru by Hilton Janesville

Hotels Near Of Me Wisconsin Rock County Janesville Pontiac Place

2702 Pontiac Pl, Janesville, WI 53545, USA

4.0

Stayed at the Tru Hilton for 12 days on a work trip. Nice, clean, new hotel with a playful lobby. Conveniently tucked away near grocery stores, gas stations, and places to eat. My reason for a 1 star rating is because while I was at work an employee had entered my room and taken something that belonged to me. I questioned the front desk attendant immediately after noticing it went missing—he said he contacted the cleaning staff manager and they said they’ll get in touch with the employee who cleaned my room the next morning. Fast forward 20 minutes when I return to my room, the item that was taken has reappeared. I immediately lost trust and began bringing everything of value with me to work and hung the usual do not disturb sign on my door for the remainder of my stay. Nice hotel, but tread carefully. Edit: In response to the below comment, it absolutely was brought to hotel managements attention. His name was Matt.

Chris Armstrong

Overview

(608) 302-3838
www.hilton.com

Tru by Hilton Janesville Introduce

Hello, fellow Wisconsinites! Whether you're heading to Janesville for a work trip, a family visit, or just passing through, finding a hotel that's both modern and welcoming can make all the difference. The Tru by Hilton Janesville is a fantastic option that brings a fresh, vibrant energy to the lodging scene. This new, clean hotel is known for its playful and colorful lobby, which is more than just a place to check in—it's a hub for socializing, working, and relaxing. The hotel brand is built on providing a simple, yet stylish experience that doesn't compromise on comfort or essential amenities. It's a place where you can feel happy and at home, thanks to its bright design and friendly atmosphere. The hotel’s commitment to providing a clean, comfortable, and service-oriented stay makes it a great choice for a wide variety of travelers, from business professionals to families.

The hotel's design and amenities are consistently praised for creating a "happy environment." The rooms themselves are clean, bright, and efficiently designed, featuring oversized windows for plenty of natural light. While some guests have noted the absence of a microwave in the room, they still loved their overall stay and the other amenities provided. The common areas are a major highlight, with a lively lobby that includes a game center with pool and foosball, as well as cozy nooks for lounging or getting some work done. The decor is modern and stylish, offering a fun, youthful vibe that sets it apart from more traditional hotels. The staff is often described as very friendly and helpful, adding to the positive experience. However, there have been serious reports of trust issues with staff, specifically regarding personal belongings, which led one guest to a one-star rating despite the hotel's physical attributes. Management's response to this was noted by the guest, indicating that the situation was brought to their attention. The hotel aims to provide a safe and secure environment for all guests, but these types of experiences highlight the importance of personal vigilance. The overall feeling, however, is one of a clean, bright, and welcoming space that is designed to make guests feel good.

Tru by Hilton Janesville is located at 2702 Pontiac Pl, Janesville, WI 53545, USA, a convenient spot that offers the best of both worlds: easy access and a quiet location. The hotel is situated just off the I-90, which is perfect for travelers coming from Milwaukee, Madison, or Chicago. The hotel is also "tucked away" near essential businesses, including grocery stores, gas stations, and a variety of places to eat, making it simple to grab what you need without having to travel far. Its proximity to major thoroughfares makes it a great home base for exploring the Janesville area and beyond. For those looking to explore local attractions, the hotel is a short drive from destinations like the Rotary Botanical Gardens, the Janesville Ice Arena, and the Lincoln-Tallman Museum. The hotel offers complimentary self-parking on-site, which is a great benefit for guests traveling with their own vehicles. This easy accessibility, combined with a location that is both convenient and peaceful, makes the Tru by Hilton Janesville a practical choice for any trip to the area.

In addition to its prime location, the hotel is well-equipped with a variety of services and amenities. A major highlight is the complimentary hot breakfast, which features a build-your-own-style "Top It" bar, allowing guests to customize their morning meal with a variety of healthy and indulgent options. The hotel also has an indoor heated pool, which is perfect for a relaxing swim or for keeping the kids entertained, no matter the weather outside. For those who want to stay active, there is a modern fitness center equipped with the latest gear, including free weights, cardio machines, and resistance bands. The hotel also has a "Truly Pet Friendly" policy, allowing two pets per room with a maximum weight of 50 lbs, though there is a fee. For those traveling with a four-legged friend, this is a huge plus. The hotel also features a 24/7 "Eat & Sip" market in the lobby, which offers a selection of local snacks, drinks, and essentials. These services and amenities are designed to provide a comfortable, enjoyable, and hassle-free stay for all guests.

Services Offered

Complimentary hot breakfast with the signature "Top It" bar.
Free high-speed WiFi access throughout the hotel.
Pet-friendly accommodations (with a fee), allowing up to two dogs or cats.
Indoor heated pool for recreation and relaxation.
Modern fitness center with a range of workout equipment.
Free on-site self-parking for all guests.
24/7 "Eat & Sip" market for snacks, drinks, and essentials.
Business center for professional needs.

Features / Highlights

A vibrant and playful lobby with a game center (including pool and foosball).
Bright, clean, and modern rooms with oversized windows and a streamlined design.
A central location just off the I-90, making it easy to access local and regional attractions.
"Truly Local" wall with staff recommendations for nearby dining, shopping, and more.
Digital Key and Digital Check-In for Hilton Honors members, providing a seamless check-in process.
Connecting rooms can be booked and confirmed in advance for family and group travel.
A non-smoking environment throughout the hotel.
Conveniently located near grocery stores, restaurants, and other businesses.

Contact Information

Address: 2702 Pontiac Pl, Janesville, WI 53545, USA

Phone: (608) 302-3838

For more information, to check availability, or to make a reservation, you can contact the hotel directly at the provided phone number. The staff are available to assist with any questions you may have, from details about the pet policy to specific amenities and local recommendations. They are a valuable resource for planning your stay in Janesville and ensuring a smooth experience from the moment you arrive.

In conclusion, for locals in Wisconsin looking for a fresh, modern, and fun place to stay in Janesville, the Tru by Hilton is an excellent choice. It offers a unique and playful atmosphere that is a departure from the typical hotel experience, with a focus on great design and essential amenities. Its location provides both convenience and a sense of retreat, placing you within easy reach of everything the area has to offer, from shopping to outdoor activities. The inclusion of a complimentary hot breakfast, an indoor pool, and a pet-friendly policy adds significant value, making it a great option for families, couples, or solo travelers. While past guest experiences highlight the importance of being mindful of your belongings, the hotel’s overall mission to provide a comfortable and happy environment makes it a solid and appealing option for a local getaway or a convenient stop on a longer journey.

Tru by Hilton Janesville Photos

Tru by Hilton Janesville Location & Map

Wisconsin Rock County Janesville Pontiac Place

2702 Pontiac Pl, Janesville, WI 53545, USA

Reviews

Jul 26, 2025 · Chris Armstrong

Clean, bright, and overall a very happy environment. The only downside is that there aren't microwaves in the room. However, we loved everything else so much, that we would stay there again. The staff was very friendly and helpful.

Jul 26, 2025 · Maggie Hinz

Long-Term Stay at Tru by Hilton Janesville = Nightmare My family and I stayed at Tru by Hilton Janesville for nearly 3.5 months while waiting to move into our new home. We called ahead and were told by Theresa there would be “no issue” with a long-term stay. That promise quickly fell apart. Instead of letting us pay the $15K upfront, Theresa repeatedly canceled and restarted our reservation to rebook at higher rates. We were told, “We can’t extend stays,” but I saw other guests do so without issue. Clearly, policies were enforced selectively — and for profit. I’m a Hilton Diamond Member for life and stay with Hilton for consistency and service. At this location, I was treated like a stranger. I was told perks like extending stays were “Diamond benefits” — even though staff clearly didn’t know who their Diamond guests were. I was even denied a cold Coke from the fridge (a small but telling detail — I’ve never been refused this at any other Hilton across the country). Then came the worst part: we were kicked out of our ADA-accessible room, which we had for my disabled mother, and shoved into a room with one full-size bed for the two of us to share. They claimed the ADA room had been booked by someone else — but when I returned later that night, the room was completely empty. Lights off. Blinds up. No guest. I have pictures. It was all about rate manipulation — not need. The next day, the assistant manager (short hair, name not given) told me to “hurry it up” as I moved luggage between rooms. When I explained we had been mistreated, her only defense was, “I’m just following orders.” The following day, we were placed back in the same ADA room we were forced out of — which further proved the switch was never necessary. I tried reaching out to Hilton Corporate for help. All I got was “send an email.” I didn’t want to file a complaint and wait — I needed help for my disabled family who was being harassed, shuffled around, and treated with zero dignity. We spent over $25,000 at this location — and somehow, a rumor spread that we were homeless and staying there for shelter. Not only is that wildly untrue, it’s offensive. And for those who may need to stay there that ARE homeless don’t deserve to be treated horribly or even remotely as terrible as we were. Earlier in our stay, I returned to my private room (with a “Do Not Disturb” sign) to find a staff member inside with the door wide open and all my personal belongings visible. The excuse? “She’s new.” That’s not acceptable — at any hotel, let alone one I’ve already spent thousands at. Nearly every morning, my disabled mother came back from the lobby in tears, panicked because she was told our card declined and we had to leave. This happened over two months straight, even though it had been made crystal clear that I and my father were managing payments and we always had the money. She was humiliated in public, for no reason other than Theresa wanted daily rates for more money / kickback and she must love torturing the elderly and disabled. Eventually, I moved us to another Hilton, where we were treated with the compassion and professionalism Hilton is supposed to stand for. But Tru by Hilton Janesville? 🚫 Unprofessional 🚫 Disrespectful to disabled guests 🚫 Discriminatory 🚫 More interested in money than people Avoid this place at all costs. We deserved better. Any family would.

Jul 19, 2025 · Logan Noir (Mithez)

Hotel is fairly new so its clean which is to be expected. But the staff is what really impressed me. Want to personally thank Theresa, Matthew, and all the staff for making feel at home for the last 2 weeks. Housekeeping really takes pride in what they do which is rare now a days. I travel year round and usually dont stay at the Tru Brand but I will definitely stay here if I ever end up in Janesville again.

May 19, 2025 · Even Baez

Staff was super nice and accommodating, but I think we picked a bad time. My partner and I were looking for a more quiet atmosphere, but there were kids running around at like 10-11pm at night and a very loud party in the lobby. There were guests from that party talking loudly in the hallway and a group of loud adults that were still in the lobby well after midnight. Plus the rooms don't have a microwave, there is a communal microwave in the lobby that everyone shares and no vending machines. You have to buy soda and snacks from the lobby. The breakfast is phenomenal though, loved it! No sausage patties or links tho :( Overall, I don't think the hotel was my gig but it's not terrible.

Feb 17, 2025 · Joshua Smith