Hotels Near Of MeGeorgiaGwinnett CountyBufordMall of Georgia Boulevard
1395 Mall of Georgia Blvd, Buford, GA 30519, USA
I would like to share the absolutely horrendous experience I had here during the early morning hours of Thursday May 8th, 2025. My wife and I had another hotel booked for our trip, and after working all day and traveling in the evening, the hotel we had a reservation at did not have a room for us when we arrived. This started a 2 hour process of our hotel trying to find another hotel with an opening, so they can do a “walk on” i.e. pay for us to stay somewhere else, since it was their fault they could not honor my reservation. The only hotel in the area with availability was unfortunately this Country Inn & Suites. The front desk worker from my hotel that was handling all this, gave me VERY specific instructions to not pay for anything, in any way, this turns out to be I believe unintentionally misleading, but at 1:30am I took his word for it. I drive to the Country Inn & Suites, and am greeted by an older gentleman whom had just spoken to the front desk worker from my hotel, everything seems normal, he asks for a credit card for a security deposit, and says as long “as I don’t smoke in the room” I will get it back. I think for a second and respond with “no problem, let me just call the person from my hotel and verify, because he gave me different instructions, and double check.” This man proceeds to get very visibly angry out of nowhere, and starts raising his voice and telling me that if I was not willing to pay the security deposit, that he was not going to rent a room to me and I can just leave. I tried to remain calm, and explain to him that the person that sent me there had told me something different, and that I understand they possibly had told me incorrectly, but I would like to call and verify, that is all. This man continues to raise his voice, shout over me, tell me to leave, and pick up the piece of paper I was sent with from my hotel and waive it in my face, telling me “did you read this? This is a contract.” (Which had my name nowhere on it, it was a contract between my hotel and the Country Inn & Suites. Which is why I had not read it.) and repeating over and over again about smoking in the room, it is just my wife and I, we are not smokers, I did not smell of smoke, and do not understand why I was being repeatedly told this. I tried several times to explain I had zero issue paying the deposit, and that there was probably just some miscommunication, and all I wanted to do was clarify. This interaction was extremely unprofessional to a level I have never seen, this man was extremely hostile and combative. At this point, this is not somewhere I am comfortable staying nor am I comfortable bringing my wife to. When I returned to the hotel that sent me to the Country Inn and Suites, this man was on the phone with the employee that sent me there, also being hostile and combative with him, and telling him I had an issue with the deposit. I want to be extremely clear, I had ZERO issue with paying the deposit, all I wanted to do was clarify what I had obviously been told incorrectly by the hotel that put me in this situation in the first place. My hotel was in the wrong, and Country Inn & Suites was saving the day in my book, until my interactions with the gentleman at the desk. We did not stay at this hotel due to this man’s actions, I would rather sleep in my car than stay somewhere that employs someone who treats their guests this way. I have never been so disrespected at a place of business in my life. Management should be ashamed. After reading these reviews, it seems like this hotel has a lot of issues with deposits, so honestly this situation might have worked out in the long run. AVOID THIS HOTEL AT ALL COSTS. If you are a staff person reading this, I will be reaching out to Choice Hotels Corporate about this as well.
For local users in Buford, Georgia, searching for "Hotels Near Of Me," the Country Inn & Suites by Radisson, Buford at Mall of Georgia, GA, located at 1395 Mall of Georgia Blvd, Buford, GA 30519, USA, is a prominent option. This hotel aims to provide a comfortable and convenient stay, especially for those looking to explore the bustling Mall of Georgia area and its surroundings.
Environment:
The Country Inn & Suites by Radisson, Buford at Mall of Georgia, GA, enjoys a strategic location just off I-85, approximately 45 minutes north of Atlanta. Its most significant environmental advantage is its proximity to the Mall of Georgia, the largest shopping mall in the Southeast, which is just about a mile away. This places guests within easy reach of extensive retail, dining, and entertainment options. The surrounding area is a vibrant commercial zone, offering a wide array of restaurants, from casual eateries to more upscale dining, providing diverse culinary choices. Beyond shopping and dining, the hotel's location also offers relatively convenient access to other local attractions such as Coolray Field (home to the Gwinnett Stripers baseball team), Lake Lanier (approximately 8.5 miles away), and the Gwinnett Environmental & Heritage Center. The general atmosphere around the hotel is characterized by suburban commercial development, with well-maintained roads and ample parking in the vicinity. The hotel itself, built in 2002 and renovated in 2019, has 77 rooms spread across 4 floors, suggesting a moderately sized property that aims for a welcoming atmosphere.
Services:
The Country Inn & Suites by Radisson, Buford at Mall of Georgia, GA, offers a range of services designed to enhance the guest experience. A key amenity is the complimentary, hot breakfast served daily, featuring options like waffles, yogurt, cereal, and rotating hot entrees, a significant value addition for guests. Connectivity is ensured with free wired and wireless high-speed internet access available in all rooms and public areas, with Wi-Fi speeds of 25+ Mbps reported. The hotel provides a 24-hour front desk service, ensuring assistance is available at any time. For convenience, there is a guest laundry facility on-site. Business travelers can utilize the business center, which includes a computer station, and there is 650 sq ft of meeting space available, accommodating up to 50 people, making it suitable for small conferences or gatherings. Other services include free local calls, multilingual staff, luggage storage, and a safe deposit box at the reception. The hotel is a 100% smoke-free property. Children aged 18 and under stay for free when occupying the parent or guardian's room, using existing bedding. While pets are generally not allowed, service animals are permitted free of charge. Check-in starts at 3:00 PM, and check-out is by 11:00 AM. The property also offers contactless check-out and emphasizes enhanced cleanliness and disinfection procedures as part of the Radisson Hotels Americas Safety Protocol.
Features:
Guest rooms at the Country Inn & Suites by Radisson, Buford at Mall of Georgia, GA, are equipped with various features for comfort and convenience. Each of the 77 rooms includes a refrigerator, microwave, and coffee/tea maker, allowing guests to store and prepare light refreshments. Entertainment options include 43-inch LED televisions with premium cable channels. Beds are outfitted with comfortable down comforters. Private bathrooms come with complimentary toiletries and hair dryers. For productivity, rooms also provide desks and phones with free local calls. Other in-room amenities include an iron/ironing board, in-room safe, and air conditioning. The hotel offers an indoor pool and a fitness center, providing recreational opportunities for guests to relax or stay active. A library and a fireplace in the lobby offer inviting spaces for relaxation. Free self-parking is available on-site, adding to guest convenience. The hotel also has accessible facilities, including wheelchair-accessible parking, paths of travel, and braille/raised signage.
Promotional Information and Guest Experiences:
As a Country Inn & Suites by Radisson property, the hotel participates in the Radisson Rewards program, allowing guests to earn points for stays that can be redeemed for free nights and other benefits. Member-only rates, offering up to a 15% discount, are often available. The hotel also offers discounts for AAA/CAA members, AARP members, and military personnel. Promotional offers might include packages that bundle rooms with local attractions or provide enhanced amenities. Average nightly rates for the hotel can vary, but generally fall within a competitive range for the area.
However, it is crucial for prospective guests, especially those searching for "Hotels Near Of Me," to consider recent customer reviews, as these provide critical insights into the actual guest experience. Despite the advertised amenities and brand standards, recent feedback highlights significant concerns, particularly regarding staff interaction and incidental charges. One very detailed review from May 2025 describes an "absolutely horrendous experience" involving a hostile and combative front desk interaction over a security deposit. This guest, redirected from another hotel, reported being verbally assaulted and disrespected by a staff member when attempting to clarify payment instructions, leading them to refuse to stay at the hotel. Another review also points to issues with incidentals, stating that the hotel charges "incidentals per day upon check-in" and that guests are told these will be returned within 3-5 business days, but some alleged that the deposit is not always returned, leading to an additional charge. These specific negative experiences contrast sharply with the brand's general promise of hospitality and indicate potential inconsistencies in customer service and billing practices.
While the hotel officially maintains a "Very Good" rating on some platforms, these specific detailed complaints about staff conduct and deposit handling suggest areas where the hotel may fall short of guest expectations. Potential guests should exercise caution and clarify all deposit and payment policies upfront, and perhaps be prepared to document all interactions and charges. It's advisable to confirm all details directly with the hotel prior to booking, especially concerning any security deposits or incidental fees, to avoid potential misunderstandings and ensure a smoother stay. The presence of an indoor pool, fitness center, and complimentary breakfast, combined with its prime location near the Mall of Georgia, are attractive features, but the reported negative experiences related to staff and billing cannot be overlooked for an objective assessment.
1395 Mall of Georgia Blvd, Buford, GA 30519, USA
Get directionsI would like to share the absolutely horrendous experience I had here during the early morning hours of Thursday May 8th, 2025. My wife and I had another hotel booked for our trip, and after working all day and traveling in the evening, the hotel we had a reservation at did not have a room for us when we arrived. This started a 2 hour process of our hotel trying to find another hotel with an opening, so they can do a “walk on” i.e. pay for us to stay somewhere else, since it was their fault they could not honor my reservation. The only hotel in the area with availability was unfortunately this Country Inn & Suites. The front desk worker from my hotel that was handling all this, gave me VERY specific instructions to not pay for anything, in any way, this turns out to be I believe unintentionally misleading, but at 1:30am I took his word for it. I drive to the Country Inn & Suites, and am greeted by an older gentleman whom had just spoken to the front desk worker from my hotel, everything seems normal, he asks for a credit card for a security deposit, and says as long “as I don’t smoke in the room” I will get it back. I think for a second and respond with “no problem, let me just call the person from my hotel and verify, because he gave me different instructions, and double check.” This man proceeds to get very visibly angry out of nowhere, and starts raising his voice and telling me that if I was not willing to pay the security deposit, that he was not going to rent a room to me and I can just leave. I tried to remain calm, and explain to him that the person that sent me there had told me something different, and that I understand they possibly had told me incorrectly, but I would like to call and verify, that is all. This man continues to raise his voice, shout over me, tell me to leave, and pick up the piece of paper I was sent with from my hotel and waive it in my face, telling me “did you read this? This is a contract.” (Which had my name nowhere on it, it was a contract between my hotel and the Country Inn & Suites. Which is why I had not read it.) and repeating over and over again about smoking in the room, it is just my wife and I, we are not smokers, I did not smell of smoke, and do not understand why I was being repeatedly told this. I tried several times to explain I had zero issue paying the deposit, and that there was probably just some miscommunication, and all I wanted to do was clarify. This interaction was extremely unprofessional to a level I have never seen, this man was extremely hostile and combative. At this point, this is not somewhere I am comfortable staying nor am I comfortable bringing my wife to. When I returned to the hotel that sent me to the Country Inn and Suites, this man was on the phone with the employee that sent me there, also being hostile and combative with him, and telling him I had an issue with the deposit. I want to be extremely clear, I had ZERO issue with paying the deposit, all I wanted to do was clarify what I had obviously been told incorrectly by the hotel that put me in this situation in the first place. My hotel was in the wrong, and Country Inn & Suites was saving the day in my book, until my interactions with the gentleman at the desk. We did not stay at this hotel due to this man’s actions, I would rather sleep in my car than stay somewhere that employs someone who treats their guests this way. I have never been so disrespected at a place of business in my life. Management should be ashamed. After reading these reviews, it seems like this hotel has a lot of issues with deposits, so honestly this situation might have worked out in the long run. AVOID THIS HOTEL AT ALL COSTS. If you are a staff person reading this, I will be reaching out to Choice Hotels Corporate about this as well.
May 14, 2025 · Jacob AndersonWill not be staying again. They are not honest people and very deceptive. They charge incidentals per day upon check-in and tell you that they will return it to you within 3-5 business day so you can forget and never return your deposit/money, so in the end you pay for your room plus an additional $200, bad business. This is the season of reaping you will reap what you sow, it good to sew good seeds.
Apr 15, 2025 · Wendy Wilson-ColemanI recently stayed at this hotel, and let me tell you, it was an absolutely infuriating experience! While they might accommodate you during your stay, the real nightmare begins when you check out. After I left, I was bombarded with accusations of stealing items! Seriously? I was treated with such disrespect when all I wanted was some clarification. Instead of assistance, I was immediately accused of theft! The staff only offered apologies to their corporate office, but where was my apology? I was the one who endured harassment and degrading treatment during phone calls—completely unacceptable! I will NEVER stay at this hotel again, and I strongly advise anyone considering it to think twice. Save yourself the trouble and choose a place that values its guests instead of harassing them. This experience has left a lasting bad impression, and I will also be avoiding any Choice Hotels in the future!
Nov 13, 2024 · Lydia SmithRooms were nice, cleaning staff was great. Front desk was not very nice and they charged fees without approval/signature. When I called to get more information they informed me there was nothing I could do and sent "proof" that I agreed and the paper they sent had no signature, just where they ran the fee after I had checked out. Radisson corporate said I had to talk to the specific chain for this dispute.
Dec 23, 2024 · Scott Gunnell-BeckClean rooms and nice hotel but Will not be staying again. I've stayed at multiple country inn hotels with my choice membership and always had a great experience until this one. This was the first time I was told i would be charged $100 deposit on a separate card but it was refundable then at 0920 I had house keeping banging on the door and after telling them I didn't need service until check out at 11 and hung the no service card 15 minutes later they were banging on the door again when I was getting ready for a shower. I ended up getting my belongings together to make the 3 hour drive home and decided to shower at home after being harassed so they could hurry up and clean.
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