Hampton Inn Atlanta-Mall Of Georgia ico

Hampton Inn Atlanta-Mall Of Georgia

Hotels Near Of MeGeorgiaGwinnett CountyBufordBuford Drive

3240 Buford Dr, Buford, GA 30519, USA

4.0

Was there for vacation a couple of weeks ago and only stayed there because of proximity. Excellent location, good parking and we arrived to a clean room. Unfortunately, we did not get any cleaning service during our 4 day stay. We inquired and were told that cleaning had to be requested. So we did trash removal, stocked our own towels and cleaned the room every day. No sheets were ever given. Hotel is dated carpet needed cleaning. Complimentary coffee and tea carafes were always cold. Ate breakfast outside after 1st day. No outside sitting for readig or relaxing except for smokers bench. Pool was closed (seasonal). Price was fluctuating for our entire party even though we are Hilton members and we had to address the billing with a heavy set staffer who was sarcastic. Just disappointing for a Hilton property and certainly not the quality we expected.

O Burton
  • Overview
  • (678) 546-1200
  • www.hilton.com

Hampton Inn Atlanta-Mall Of Georgia Introduce

For travelers seeking accommodation in the "Hotels Near Of Me" category around Buford, Georgia, the Hampton Inn Atlanta-Mall Of Georgia presents a well-known option. Located at 3240 Buford Dr, Buford, GA 30519, USA, with contact numbers (678) 546-1200 and +1 678-546-1200, this hotel is a Hilton brand property, generally associated with a certain standard of quality and guest services. Its primary draw is its exceptional proximity to the Mall of Georgia, a major shopping, dining, and entertainment destination in the region.

Environment and Location:
The Hampton Inn Atlanta-Mall Of Georgia boasts an excellent and highly convenient location. It is situated directly across the street, or within a very short walking distance, from the Mall of Georgia, which is described as the largest mall in the Southeast. This proximity makes it an ideal choice for shoppers, those attending events at the mall, or visitors who want easy access to a wide array of restaurants and entertainment options. The hotel is also strategically positioned near the I-85/I-985 split, offering easy access to major interstates for travelers coming from or heading to other parts of Georgia, including Atlanta.

The immediate environment is characterized by commercial development surrounding the mall, including various dining establishments and business parks. While specific landscape details are not extensively highlighted, its setting in a well-developed commercial area suggests a bustling, accessible atmosphere rather than a secluded retreat. The availability of good parking is consistently noted by guests, which is a significant advantage for a hotel in such a busy area. The hotel is also within reasonable driving distance of other regional attractions like Lake Lanier Islands and Stone Mountain, making it a suitable base for exploring the wider area.

Services and Amenities:
As a Hampton Inn, this property generally offers a range of standard amenities expected from the brand. Key services include:
  • Complimentary Hot Breakfast: A hallmark of the Hampton Inn brand, a free hot breakfast buffet is provided daily, typically from 6 AM to 10 AM. This often includes a variety of options such as waffles, eggs, breakfast meats, cereals, and beverages.
  • Free WiFi: High-speed wireless internet access is available in both public areas and all guest rooms, crucial for both business and leisure travelers.
  • 24-Hour Front Desk: Staff are available around the clock to assist guests with check-in, check-out, and any inquiries or needs during their stay.
  • Seasonal Outdoor Pool: The hotel features an outdoor pool, open seasonally (typically from May to September), offering a recreational option for guests during warmer months. However, some recent reviews indicate that its appearance may not always meet expectations, with one guest describing it as "very sad looking."
  • Fitness Center: A 24-hour gym/fitness center is available on-site, allowing guests to maintain their workout routines.
  • Business Center: A 24-hour business center is provided, equipped with computers, a printer, and internet access, catering to business travelers. Meeting facilities with wireless, high-speed internet, and audio-visual equipment are also available, potentially for a nominal fee. The hotel has a single meeting room with 286 sq ft of space, suitable for small gatherings or board meetings.
  • Pet-Friendly Policy: The hotel welcomes pets (dogs and cats only, maximum two pets) for a non-refundable fee ($75 for 1-4 nights, $125 for 5+ nights), making it a convenient option for travelers with furry companions. Service animals are exempt from fees.
  • Free Self-Parking: Complimentary self-parking is available on-site, with ample space, which is a significant convenience given its location near a major shopping center. Wheelchair-accessible van parking is also available.
  • In-Room Amenities: Rooms typically feature air conditioning, heating, 35-inch flat-screen TVs with premium channels (including HBO), coffee/tea makers, iron/ironing boards, hair dryers, and complimentary toiletries in private bathrooms with shower/tub combinations. Pillowtop beds with premium bedding and down comforters are also standard. In-room safes and blackout drapes/curtains are also provided. Some rooms may also include a refrigerator and microwave. Connecting rooms are available upon request.
  • Guest Laundry Facilities: Self-serve laundry facilities are available, which is particularly useful for extended stays. Dry cleaning/laundry services are also provided.
  • Other Amenities: The hotel also offers a fireplace in the lobby, a snack bar, and a TV in the lobby area. Express check-in/check-out and a front-desk safe are also available.

Features and Noteworthy Aspects:
The primary feature distinguishing this Hampton Inn within the "Hotels Near Of Me" category is its proximity to the Mall of Georgia. This is a significant advantage for a wide range of travelers, from families on vacation to business travelers who might appreciate the nearby dining and entertainment options. The hotel, built in 2000 and last renovated in 2014, has 92 rooms spread across 5 floors. It is noted for its friendly and polite staff, a recurring positive point in customer feedback. The hotel offers a consistent Hampton Inn experience regarding its complimentary breakfast, which is often praised.

However, it's crucial to address a consistent concern highlighted in recent customer reviews regarding room servicing. Multiple guests have reported that daily housekeeping or automatic room cleaning services (such as trash removal, towel replacement, bed making, and bathroom cleaning) are not provided automatically. Instead, cleaning service needs to be explicitly requested by the guest. This policy, which some guests were only informed of after noticing the absence of service, has led to frustration and a perception that it "cheapens the Hampton Inn brand." Guests have expressed disappointment, stating that this is an unusual and unwelcome policy for a Hilton property. This is a critical piece of information for prospective guests, as it deviates from the traditional hotel service model and may impact expectations for a comfortable stay. One review details a frustrating experience where a guest had to repeatedly request service and felt the policy was "calculated to avoid cost expenditures" at the guest's expense.

Other aspects to note from reviews include the hotel appearing "dated" in some areas, with carpet needing cleaning, and the complimentary coffee/tea carafes in the lobby sometimes being cold. The seasonal outdoor pool is also a point of mixed review regarding its appearance, with one guest describing it as "very sad looking." While the majority of reviews praise the location, staff politeness, and breakfast, these specific points of concern regarding room servicing and the condition of some facilities are important for potential guests to consider.

Promotional Information and Value:
As part of the Hilton Honors program, guests staying at Hampton Inn Atlanta-Mall Of Georgia can earn points towards free nights and enjoy member benefits like the Hilton Honors Discount rate and Digital Key. While specific, ongoing promotional offers are not detailed, Hampton Inn properties frequently participate in Hilton-wide promotions, seasonal discounts, and special rates for loyalty program members. The value proposition of this hotel largely stems from its prime location near the Mall of Georgia, coupled with the included free hot breakfast, free WiFi, and free parking – amenities that can significantly reduce travel costs for guests. Despite the noted concerns regarding housekeeping policy, the hotel aims to provide a functional and generally satisfactory stay, particularly for those whose priority is proximity to the mall and fundamental services. It is advisable for prospective guests to check the Hilton website or major booking platforms for the most current rates and any active promotions. Additionally, guests concerned about daily room servicing should clarify the policy directly with the hotel upon booking or check-in to manage expectations and request service as needed to ensure a comfortable stay.

Hampton Inn Atlanta-Mall Of Georgia Photos

Hampton Inn Atlanta-Mall Of Georgia 4
Hampton Inn Atlanta-Mall Of Georgia 4
Hampton Inn Atlanta-Mall Of Georgia 4
Hampton Inn Atlanta-Mall Of Georgia 4
Hampton Inn Atlanta-Mall Of Georgia 4
Hampton Inn Atlanta-Mall Of Georgia 4
Hampton Inn Atlanta-Mall Of Georgia 4
Hampton Inn Atlanta-Mall Of Georgia 4
Hampton Inn Atlanta-Mall Of Georgia 4
Hampton Inn Atlanta-Mall Of Georgia 4

Hampton Inn Atlanta-Mall Of Georgia Location

Hampton Inn Atlanta-Mall Of Georgia

3240 Buford Dr, Buford, GA 30519, USA

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Reviews

Was there for vacation a couple of weeks ago and only stayed there because of proximity. Excellent location, good parking and we arrived to a clean room. Unfortunately, we did not get any cleaning service during our 4 day stay. We inquired and were told that cleaning had to be requested. So we did trash removal, stocked our own towels and cleaned the room every day. No sheets were ever given. Hotel is dated carpet needed cleaning. Complimentary coffee and tea carafes were always cold. Ate breakfast outside after 1st day. No outside sitting for readig or relaxing except for smokers bench. Pool was closed (seasonal). Price was fluctuating for our entire party even though we are Hilton members and we had to address the billing with a heavy set staffer who was sarcastic. Just disappointing for a Hilton property and certainly not the quality we expected.

May 17, 2025 · O Burton

First the good.. Room was spacious, and clean. AC worked well, TV worked well, Bathroom was clean. Wall liquid soap was nice. breakfast was fine, per the Hampton Standard. ice machine worked, hotel staff very polite Location was good, near the interstate, in a lovely landscaped area. Parking was nice and adequate. the lady who cleaned my room was very competent and very polite. Now the bad... The pool (which we did not use) looked like an afterthought for a 1 star hotel; very sad looking.) >>>>>>>>>>>>>>>>>>>NO AUTOMATIC ROOM SERVICING (replace towels, clean bathroom, freshen and make beds, empty trash, etc.) AS NEAR AS I CAN TELL... It is the policy of this hotel to only do room servicing ON REQUEST.... AND YOU ARE NOT TOLD OF THE POLICY UNTIL THE ABSENCE OF SERVICE BECOMES APPARENT. As a guest, a longtime user of Hampton Inns across the nation, I do not think I have ever confronted such a poor customer policy as this. On the afternoon after the first night, when I called the front desk, the very polite front desk clerk (they were all very very cheerful and polite) advised me that I HAD FAILED to request room servicing and since it was after 3pm nothing could be done, but she understood my message. I assured her I was not happy and she expressed regret that I was unhappy. I ASSUMED THAT MY MESSAGE WAS CLEAR, THAT I WANTED THE ROOM SERVICED. She did agree to give me clean towels if I came to the front desk. The next morning (after second night of stay) I checked the front desk; we were not on the list but were told we could be ADDED. (SECOND TIME) That afternoon ( after the second night at the hotel) the room was still not serviced, I went down to the front desk. He implied that I was on the list, but this time he made a cell call to specifically request that our room be serviced as he had a quite agitated guest with a more agitated spouse. then and only then was the room serviced (and done quite well.) THIS WAS NOT AN OVERSITE This is a calculated policy to avoid cost expenditures. The guest is deliberately not told of a policy that they only find out about later. This policy is designed to reduce the cost of housekeeping at the guest expense. It very much cheapens the Hampton Inn brand, reducing it from a strong 3 star hotel chain down to likely a 2 star brand name. I later found out the true policy is likely that room servicing is not done except for newly arrived guests, though this is not a certainty. It appears that servicing EXISTING guest will only occur IF THE GUEST BECOMES VERY AGITATED. It is likely that I will no longer automatically go to Hampton Inn as my first choice in the future, as there are numerous competitors in the mid range hotel market

Apr 14, 2025 · Andrew Navarre

Great hotel close to many restaurants and across the street from the mall of Georgia. There is so much to do around here. The rooms are very nice and very clean. The shower water is very hot and enjoyable. This is really a good place to stay.

May 11, 2025 · Richard “stonestigers” Manning

Hotels really have one job. Provide a place where someone can have a good nights sleep. That didn’t happen. The bed and the pillows were horrible. I have slept on better beds in the military. Very springy and cheap. Not kidding. I could have made a better pillow by putting some rags in a bag. You had one job Hampton and you failed miserably.

Apr 02, 2025 · Kevin Creek

Overall this is a great place to stay. The rooms are clean, nice decorated, and comfortable. The staff is friendly. The location is convenient to a lot of shops and restaurants. The breakfast buffet is just fine. The only drawback is the street noise ( because it’s located near everything you are going to hear it all), but if you bring some earplugs- problem solved.

Apr 05, 2025 · Jasmine Nelson

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