Courtyard Yonkers Westchester County

I recently stayed at Marriott Hotel at Yonkers, and unfortunately, my experience was far from pleasant. We stayed at this hotel for 5 days and on the second last day where we had our room cleaned, I noticed that some souvenir personal items had gone missing from our room. I immediately reported this to the front desk, hoping for some clarity or assistance. However, I was met with a lack of urgency and no follow-up from the staff. I had expected the hotel to take the situation seriously, especially when personal belongings are involved, but their response was underwhelming. Despite my repeated requests for an investigation, nothing was done to resolve the issue. The staff seemed disinterested, and I felt like my concerns were brushed aside. It’s incredibly frustrating to stay at a place that you trust, only to have your belongings disappear without any explanation or resolution. The lack of professionalism and communication has left me feeling incredibly disappointed, and I will definitely be reconsidering staying at this hotel again in the future. I would strongly recommend guests be cautious when booking here and ensure they secure their personal belongings. Unfortunately, this experience has left me with a sour impression of the hotel's overall management and customer service.

Had no issue with checking in, and the room was fairly clean and nice. The only issue that raised a red flag was the front desk etiquette. As we were checking in, there was an event taking place on the main floor and there was quite a bit of people in the lobby. As the front desk clerk was handing us our key, she mentioned our room number out loud. Not once, but twice. I quickly asked for another room to only be advised that they were at capacity. I was terrified and hope no one heard it. That small oversight could be detrimental to the safety of a person or family.

Stayed for the second time at this property. It’s was chosen for a family event. The room was standard issue courtyard. Clean and bed was fine. But there is a lack of attention and training in this hotel. Shower handle had a problem. Front desk staff nice and politely but sent me up twice with keys that didn’t work. Left room at 8 am and came back after 2 pm room still wasn’t clean. I needed a nap so put out DND sign. When I woke up called down to get clean towels Still waiting over an hour later. No towels despite calling a second time and the answer was “What they didn’t bring the towels?” Also came back to the hotel one night around 11 pm. Stepped off the floor to clouds of weed permeating the entire floor. So thick you could see it hanging in the hallway. . Had to put towel beneath my door. I’m highly allergic. Called down to have them come up and find out who is smoking in a non smoking hotel. (My objection is. not that they are smoking weed just they are smoking in their room period. They should go outside. . Had a terrible night breathing. In the am went to front desk to discuss and to get them to do something. They smiled and apologized and did nothing. Shame on the manager who clearly doesn’t understand how to train the staff. This hotel is too expensive per night for it to be so bad. Or bear the Marriott name. Sadly few choices in the area. Marriott corporate should investigate. This property is not up to par.

The service at this Courtyard is top notch!! The staff is always warm and welcoming and extremely professional and courteous! In particular Amiya is an absolute wonderful person!! She is always upbeat and cheerful and professional!! I would give the Courtyard Yonkers 10 stars if I could. Thank you!!

Overall the Hotel wasn't horrible. I've stayed at way worse. The shower was nice and hot. The toilet flushed. The room was clean and smelled clean. The mini fridge was just that. Mini. You can't fit a whole lot in it. It also doesn't get very cold so I wasn't confident in eating my leftovers the next day. You can hear doors slamming and people talking in the hallway. They can very likely hear you talking as well. We were woken up by strong food smells (that weren't pleasant) from people putting their garbage in the hallway for the cleaning crew to get the next day, so the doors don't seem to have a good seal. And most importantly, the BED. people come to hotels to sleep, so why do many of these hotels (this one included) use hard slabs for mattresses?! There were also springs poking through in some areas. I have sore spots from sleeping here. Price and location wise it was okay. But please upgrade those beds.