Residence Inn Yonkers Westchester County

This place is not what it used to be. I’m not sure who’s managing it but it’s horrible. I will say upon check in the girl was friendly and pleasant. But after that it went down hill. The front desk people that where there did not have a proper clothing, it seem very rundown and a bit ghetto. Does not look like a professional place. There was dog crap all over the sidewalks, the breakfast was not edible the entire stay, so I will be getting my money back. I stayed here many times in the past and I will not be staying here again. Also as a gold member o would expect a better welcome gift. Who ever is running this place needs to put in more effort especially since we are paying a lot of money to stay here.

Overall great hotel great rooms. What is a scam is they always charge an extra 50$ when checking in and say it would be returned to you within 24hrs. They never give you back the 50$. They pocket it as a business. Its been over a week and I never received my money back. This isn't my first time here and this isn't my first time losing out on my 50$.

Good hotel, a short drive from NYC. Large studios with decent equipped kitchen. Would have given 5 stars but... 1. Breakfast - ran out of items on occasion (even early in the morning) - one time was no oat milk or any other non-dairy option; another time the pancake machine wasn't working. The toaster needs replacing - it only toasts on one side resulting in this bizarre hard/soft toasted bread/bagels. 2. Gym - a little small and limited equipment.

I travel frequently for work, and this was my second stay at this hotel within two weeks. My first experience was positive overall, though there was a long line at check-in. The friendly staff made up for it, though, so I didn’t mind too much. This recent stay, however, was a different story. When I arrived around 3:45 pm, the front desk informed all guests that their systems were down, preventing any check-ins. I waited in the lobby until about 4:30 pm, which wasn’t unreasonable. After finally getting to my room, I worked until a little after 8 pm, left to grab some food, and returned. As I was preparing for bed, I decided to check the linens—only to find a bed bug. I immediately took pictures and went straight to the front desk. Jacquelyn (sp?) was very apologetic and offered me a room at the Courtyard across the street, which I accepted since I had to be up early for work at 5:30 am. The Courtyard check-in went smoothly, and the room there was clean and comfortable. The following morning, I checked out early and reached out to the Residence Inn to discuss my experience. Jose, the housekeeping manager, mentioned that the hotel manager, Ryan, would be in touch. After missing his initial call, I followed up that this afternoon. However, after holding for 10 minutes, Ryan’s response was simply that the insurance company would reach out after reviewing my claim. I expected a more empathetic response, especially from a reputable brand like Marriott, but his lack of concern left me disappointed.

I stay here often and over the past few years the place has started to look worn. Every single square foot of carpet needs to be deep cleaned. AND they need to have some NO PETS rooms or perhaps a floor or two. I’ve had to switch rooms at least 3x because of pet odor. What gets them by is the service staff. In particular Joana, Jackie, and Naylenise. They are alway professional and cheerful and have always went above and beyond whenever I’ve had any issues. I have seen them be calm and polite and helpful to customers who were being extremely rude. They deserve commendation.