DoubleTree by Hilton Hotel Atlanta - Roswell ico

DoubleTree by Hilton Hotel Atlanta - Roswell

Hotels Near Of MeGeorgiaFulton CountyRoswellHolcomb Bridge Road

1075 Holcomb Bridge Rd, Roswell, GA 30076, USA

4.0

This is, hands down, the worst Hilton property I have ever stayed at. Front desk service was horrible and incompetent. The rooms and property itself are disgusting. Our suite and hallway reeked of smoke, our bathroom still had garbage in it when we checked in, the fridge didn't work, one elevator was down and the other only worked intermittently, the light in the pool was detached and floating around by the cord, the list goes on. At one point, the fire alarm went off, and after the building was evacuated and the fire department came, they mentioned that this happens weekly here, and it doesn't get fixed.

Justin Masone
  • Overview
  • (770) 992-9600
  • www.hilton.com

DoubleTree by Hilton Hotel Atlanta - Roswell Introduce

For those seeking accommodation in Roswell, Georgia, the DoubleTree by Hilton Hotel Atlanta - Roswell, located at 1075 Holcomb Bridge Rd, Roswell, GA 30076, USA, is a prominent option that appears on platforms like "Hotels Near Of Me." As part of the globally recognized Hilton brand, this hotel aims to provide a comfortable and convenient stay, catering to both business and leisure travelers exploring the North Atlanta area. While recent customer reviews present a mixed picture of experiences, an objective look at the hotel's offerings provides a comprehensive overview of what guests can expect.

Environment: Strategic Location in a Historic City

The DoubleTree by Hilton Hotel Atlanta - Roswell benefits from its strategic location on Holcomb Bridge Road, a major thoroughfare in Roswell. This positioning offers guests relatively easy access to a variety of local attractions and business centers. Roswell itself is a city steeped in history, featuring a charming historic district with antebellum homes, unique boutiques, and a burgeoning culinary scene. Guests can explore the Southern Trilogy (Bulloch Hall, Barrington Hall, and the Archibald Smith Plantation Home) for a glimpse into the past, or enjoy the natural beauty of the Chattahoochee River National Recreation Area, which offers opportunities for walking, biking, and water activities. The hotel's proximity to GA-400 allows for convenient travel to other key areas of metropolitan Atlanta, including the upscale shopping and dining at Avalon and Perimeter Mall, as well as business hubs in Alpharetta and Sandy Springs. While the immediate surroundings of the hotel itself are commercial, the broader Roswell area provides a pleasant blend of suburban tranquility and urban accessibility, making it an attractive base for various travel purposes.

Features: Comfort, Connectivity, and Amenities

The DoubleTree by Hilton Hotel Atlanta - Roswell offers a range of features designed to enhance guest comfort and convenience. The hotel typically provides a selection of rooms and suites, including King Rooms, Double Rooms with Two Double Beds, and Junior King Suites, some of which may include sofa beds. Standard in-room amenities generally include air conditioning, flat-screen TVs with cable programming, work desks, and coffee/tea makers. Many rooms are also equipped with mini-refrigerators and microwaves, which are beneficial for longer stays or for guests preferring to store snacks and beverages. Complimentary Wi-Fi access is usually provided, a vital feature for both business and leisure travelers. The hotel also boasts an outdoor swimming pool, offering a seasonal option for relaxation and recreation. A 24-hour fitness center is available for guests to maintain their workout routines. For dining, the hotel features an on-site restaurant, Hilltop Restaurant, which serves breakfast and dinner, and a bar, Hilltop Bar, for evening refreshments. Breakfast options often include a buffet, à la carte items, and an omelet station. For business travelers, the hotel provides a business center and offers over 10,000 square feet of flexible meeting and event space, including multiple meeting rooms and ballrooms, capable of hosting various functions from small meetings to larger banquets for up to 400 guests. Pets are allowed at the hotel, although charges may apply. The hotel is also designed with accessibility features to accommodate guests with disabilities.

Services: Hilton's Signature Touch and Guest Support

As a DoubleTree by Hilton property, the hotel aims to uphold Hilton's standards of hospitality, starting with the signature warm chocolate chip cookie upon arrival. Services typically include a 24-hour front desk, ensuring assistance is available around the clock. The hotel often provides a complimentary shuttle service to MARTA stations and destinations within a certain radius (e.g., 5 miles) of the hotel, enhancing local accessibility for guests without personal transportation. Room service is generally available for those who prefer to dine in the comfort of their rooms. Housekeeping services are provided, and the hotel implements various hygiene and safety measures, including daily disinfection of rooms and common areas, and contactless check-in/check-out options where available. Concierge services are also offered to assist guests with local information and arrangements. For events, the hotel provides event planning assistance, catering services, and audio/visual equipment. While some recent reviews indicate challenges with service quality, including front desk issues and maintenance concerns (e.g., non-functioning elevators and pool light issues, as mentioned in a customer review), the brand standard is to provide a responsive and helpful staff. Guests have also positively noted the friendly demeanor of some individual staff members, highlighting a commitment to guest satisfaction despite operational challenges.

Promotional Information: Value and Hilton Honors Benefits

Like other Hilton properties, DoubleTree by Hilton Hotel Atlanta - Roswell frequently participates in Hilton Honors promotions, allowing members to earn and redeem points for stays, and access exclusive benefits such as discounted rates, digital check-in, and late check-out. Guests can often find special offers for multi-night stays, weekend packages, or discounts for advanced bookings directly through Hilton's official website or major travel platforms. The hotel may also offer specific packages tailored to events or local attractions. For groups booking 10 or more rooms, the hotel generally provides dedicated group booking services, which can include negotiated rates and customized event planning support. The inclusion of amenities like free Wi-Fi and often complimentary cookies upon arrival, alongside the presence of on-site dining and a pool, contribute to the perceived value of a stay. Prospective guests are encouraged to check the Hilton website or call the hotel directly at (770) 992-9600 to inquire about current promotions, renovation updates (as some past renovations have been noted), and any specific offers that may be available for their travel dates. Despite some reported inconsistencies in guest experiences, the DoubleTree by Hilton brand generally strives to offer a reliable stay with a focus on core amenities and hospitality, making it a viable option for those searching on "Hotels Near Of Me" in Roswell, GA.

DoubleTree by Hilton Hotel Atlanta - Roswell Photos

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DoubleTree by Hilton Hotel Atlanta - Roswell 4
DoubleTree by Hilton Hotel Atlanta - Roswell 4
DoubleTree by Hilton Hotel Atlanta - Roswell 4
DoubleTree by Hilton Hotel Atlanta - Roswell 4
DoubleTree by Hilton Hotel Atlanta - Roswell 4
DoubleTree by Hilton Hotel Atlanta - Roswell 4
DoubleTree by Hilton Hotel Atlanta - Roswell 4
DoubleTree by Hilton Hotel Atlanta - Roswell 4
DoubleTree by Hilton Hotel Atlanta - Roswell 4

DoubleTree by Hilton Hotel Atlanta - Roswell Location

DoubleTree by Hilton Hotel Atlanta - Roswell

1075 Holcomb Bridge Rd, Roswell, GA 30076, USA

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Reviews

This is, hands down, the worst Hilton property I have ever stayed at. Front desk service was horrible and incompetent. The rooms and property itself are disgusting. Our suite and hallway reeked of smoke, our bathroom still had garbage in it when we checked in, the fridge didn't work, one elevator was down and the other only worked intermittently, the light in the pool was detached and floating around by the cord, the list goes on. At one point, the fire alarm went off, and after the building was evacuated and the fire department came, they mentioned that this happens weekly here, and it doesn't get fixed.

May 09, 2025 · Justin Masone

This was a surprisingly good hotel stay for the low price. Staff at front desk was extremely nice (especially Dwayne), rooms were nice and clean, and the location/parking were easy.

May 18, 2025 · Regan Jones, RD

We paid nearly $200 to stay here this week and were surprised they don't even offer complimentary coffee. There was a machine (we all know how terrible machine coffee is) in the lobby that provided a small cup of coffee but a sign next to it said pay $5 at front desk! Are you kidding me!!! One other concern was the front desk service. The gentleman seemed bothered when I asked him to please look up my rewards account balance. He said he could not do that! Really? We were checked in and he had all of my account info but can't look up my balance! Will not stay here again.

Feb 04, 2025 · Jim D

If I could rate it 0 I would! Very expensive, no working elevators, you have to pay for breakfast, one employee tells you something then here comes another telling you the complete opposite. Very useless staff, no one is available to help you. They tell you to call back at a certain time, once you call back you’re being told something different. The room doesn’t come with a fridge or microwave , & the toilet doesn’t even flush! I wish I could get all of my money back… then want to charge you $2 dollars for an old room temperature water bottle.

Feb 25, 2025 · Jasmine Renee

This is the only hotel in the area and they take advantage by nickel and diming you to death. They charged me $10 a night to park your car in a parking lot that was clearly posted that they weren’t responsible for any issues. Since there were no other businesses with adjacent parking lots in the area, I found this cost to be unnecessary. Usually when you’re paying $160+ for a basic room per night, you get a continental breakfast at least. The only option was to be seated by someone in their dining area. I checked out and my wife went over for a cup of coffee to go that she prepared herself. My credit card had an additional charge for $4 and some change added later for this. Won’t be staying here anymore and please don’t respond by asking me to get with Hilton. This is the local owners way to take advantage of the area.

Dec 08, 2024 · Jimmie Fryman

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