DoubleTree by Hilton Hotel Greensboro ico

DoubleTree by Hilton Hotel Greensboro

Hotels Near Of MeNorth CarolinaGuilford CountyGreensboroWest Gate City Boulevard

3030 W Gate City Blvd, Greensboro, NC 27403, USA

4.0

Rooms were beautiful. Customer service was polite and courteous. However, room service was horrible, housekeeping was invisible, food and food service were terrible. The pool was closed the entire time and the exercise room was mediocre. Room service was pretty much nonexistent. Upon check in, there was only a half used roll of toilet paper. The following afternoon we made the reception aware and were given one roll after a 45 minute wait. Housekeeping never made their rounds and we were there for 2 nights and a day.

Rasheedah Boyd
  • Overview
  • (336) 292-4004
  • www.hilton.com

DoubleTree by Hilton Hotel Greensboro Introduce

Are you a North Carolina local planning a staycation, attending an event at the Greensboro Coliseum, or hosting out-of-town guests who appreciate comfort and a convenient location? Or perhaps you're visiting our beautiful state for business or leisure and seeking a familiar, welcoming hotel experience with a renowned brand? The DoubleTree by Hilton Hotel Greensboro, known for its warm chocolate chip cookie welcome, offers a centrally located option designed to cater to a variety of needs, balancing a pleasant atmosphere with essential amenities.

As part of the globally recognized Hilton brand, DoubleTree by Hilton aims to provide a consistent level of quality and service. The Greensboro property strives to uphold this reputation, offering guests comfortable accommodations and a range of facilities. It's often chosen for its convenient location near major local attractions and business centers, making it a practical choice for both leisure and corporate travelers.

Recent customer reviews offer a candid perspective on the DoubleTree by Hilton Hotel Greensboro. Guests frequently highlight the aesthetic appeal of the rooms, describing them as "beautiful" and "updated nicely." The politeness and courteousness of the "customer service" and "helpful staff" are consistently praised, indicating a strong commitment to guest satisfaction from the front desk. The "warm cookie welcome at check-in" is a signature DoubleTree touch that many guests appreciate, starting their stay on a positive note.

However, some areas for improvement have been noted by guests. While rooms are generally updated and comfortable, some reviews mention minor cleanliness issues in bathrooms, such as "dusty" counters and floor tiles needing "deep cleaned." Challenges with "room service" being "pretty much nonexistent" or "horrible" were also raised, along with concerns about the quality of "food and food service." Housekeeping, too, received feedback about not consistently making their rounds, leading to delays in receiving essential items like toilet paper. The fitness room was described as "mediocre," and the pool was "closed the entire time" for some guests, which can be a disappointment for those planning to use these amenities. Additionally, some guests reported hearing "traffic" from the 12th floor, and one experienced a "credit card was charged twice" issue. These detailed observations suggest that while the hotel excels in its foundational offerings like room comfort and friendly front-line staff, there are operational areas where consistency and attention to detail could be enhanced to fully meet guest expectations.

Despite these points, the positive feedback on the updated rooms and exceptional customer service from staff members suggests a strong foundation. The DoubleTree by Hilton Hotel Greensboro remains a popular choice due to its brand recognition and prime location, continuously working to improve the overall guest experience.

The DoubleTree by Hilton Hotel Greensboro boasts an incredibly convenient and highly accessible location at 3030 W Gate City Blvd, Greensboro, NC 27403, USA. This address places the hotel at a strategic point within Greensboro, offering easy access to key attractions, business centers, and major transportation routes for locals and visitors alike.

One of its most significant advantages is its direct proximity to major interstate highways, particularly I-40. Being "just off I-40 on High Point Road" ensures that guests can navigate swiftly to various parts of Greensboro and connect to other cities in the Piedmont Triad region, such as Winston-Salem and High Point. This makes it an ideal base for those traveling by car, whether for business or leisure.

The hotel is exceptionally close to some of Greensboro's premier event venues and attractions. It's conveniently located "one mile west of the Greensboro Coliseum," making it an excellent choice for attendees of concerts, sporting events, conventions, or trade shows held at the Coliseum Complex, which also includes the Greensboro Aquatic Center and the ACC Hall of Fame. Additionally, the hotel is within walking distance to the "Four Seasons Town Centre," providing immediate access to extensive shopping, dining, and entertainment options, which is a major draw for many guests.

While the DoubleTree by Hilton Hotel Greensboro is not the closest to Piedmont Triad International Airport (GSO) – located about 11 miles away – it is still within a manageable 15-minute drive. This makes it a feasible option for air travelers, though it does not typically offer a complimentary airport shuttle like some other Hilton properties closer to the airport. For local transit, the hotel's central location means quick access to downtown Greensboro, which is approximately four miles away, putting attractions like the International Civil Rights Center & Museum, Carolina Theatre, and numerous vibrant restaurants and shops within a short drive.

The availability of complimentary self-parking on-site further enhances accessibility for guests driving their vehicles, providing convenience and peace of mind. Overall, the DoubleTree by Hilton Hotel Greensboro's location serves as a hub, connecting guests effortlessly to the best that Greensboro has to offer.

The DoubleTree by Hilton Hotel Greensboro offers a comprehensive range of services designed to provide guests with a comfortable and convenient stay, aligning with the brand's commitment to quality and hospitality. These services aim to cater to both leisure and business travelers.

  • On-Site Dining: The hotel features J Butlers Bar and Grill, an on-site restaurant that serves breakfast, lunch, and dinner. While some reviews suggest areas for improvement, having a restaurant on-site offers a convenient dining option.

  • Room Service: Limited-hours room service is available for guests who prefer to dine in the comfort of their room, though recent reviews suggest inconsistencies in this service.

  • Complimentary Self-Parking: The hotel provides free self-parking for guests, a significant convenience for those traveling by car. This includes in/out privileges.

  • Complimentary Wi-Fi in Public Areas: Guests can enjoy free Wi-Fi in public areas of the hotel, ensuring connectivity outside of their rooms. In-room Wi-Fi may be available for a fee or as a Hilton Honors benefit.

  • 24-Hour Front Desk: The front desk operates 24 hours a day, providing assistance for check-in/check-out, inquiries, and other guest needs at any time.

  • Indoor Pool: The hotel features an indoor swimming pool, offering a recreational option for guests to relax and unwind, though availability should be confirmed during your stay based on recent feedback.

  • 24-Hour Fitness Center: A fitness center equipped with Precor equipment is available for guests to maintain their workout routines at any time.

  • Business Center: A 24-hour business center with computer stations is available for guests needing to work, print, or access the internet.

  • Meeting and Event Space: The hotel offers over 4,000 square feet of flexible meeting and banquet space, along with professional event services and catering, making it suitable for corporate and social gatherings.

  • Concierge Services: Concierge assistance is available to help guests with local information, directions, and recommendations for attractions and dining.

  • Daily Housekeeping: While some reviews noted inconsistencies, daily housekeeping is generally provided to maintain room cleanliness.

  • Dry Cleaning/Laundry Services: For guests needing to refresh their wardrobe, dry cleaning and laundry services are available.

  • Gift Shop/Newsstand: A sundry shop is often available on-site for convenient access to snacks, beverages, and travel essentials.

The DoubleTree by Hilton Hotel Greensboro offers several distinctive features and highlights that contribute to a comfortable and convenient stay for its guests, embodying the brand's commitment to hospitality.

  • Signature Warm Chocolate Chip Cookie Welcome: Upon check-in, guests are greeted with a warm, freshly baked DoubleTree chocolate chip cookie, a hallmark of the brand that creates a welcoming and memorable first impression.

  • Beautiful and Updated Rooms: Customer reviews frequently praise the rooms for being "beautiful" and "updated nicely." These rooms feature premium bedding, flat-screen TVs with premium channels, laptop-compatible safes, desks, and coffee/tea makers, designed for comfort and functionality.

  • Highly Praised Staff Politeness and Courtesy: The front desk staff and overall customer service consistently receive positive feedback for their politeness, courtesy, and helpfulness, creating a welcoming and supportive environment for guests.

  • Prime Location near Greensboro Coliseum and Four Seasons Town Centre: The hotel's strategic address places it just one mile from the Greensboro Coliseum Complex and within walking distance of the Four Seasons Town Centre. This proximity is a major draw for event-goers, shoppers, and those looking for readily accessible dining and entertainment.

  • On-Site Dining at J Butlers Bar and Grill: The presence of an on-site restaurant serving breakfast, lunch, and dinner provides a convenient dining option for guests, eliminating the need to leave the property for meals.

  • Complimentary Self-Parking: Free on-site parking adds significant value and convenience for guests traveling by car, allowing for easy arrival and departure without additional fees.

  • Indoor Pool and 24-Hour Fitness Center: While availability can vary, the hotel offers an indoor pool for relaxation and a 24-hour fitness center, providing options for recreation and maintaining wellness during a stay.

  • Accessibility Features: The hotel is equipped with various accessibility features, including wheelchair-accessible parking, business centers, pools, and public restrooms, ensuring comfort for guests with diverse needs.

  • Meeting and Event Facilities: With over 4,000 sq ft of flexible space, the hotel is well-suited for hosting various events, from corporate meetings to social gatherings, complete with professional catering services.

As a DoubleTree by Hilton property, the DoubleTree by Hilton Hotel Greensboro frequently participates in various promotions and special offers through the Hilton Honors loyalty program, designed to provide added value and savings for guests.

  • Hilton Honors Member Discounts: Members of the Hilton Honors loyalty program (which is free to join) can unlock exclusive "Honors Discount Advance Purchase" rates, offering savings of up to 17% off the Best Available Rate when booking in advance. This is often the best way to secure the lowest prices.

  • 2X Points Promotions: Hilton Honors regularly runs promotions where members can earn double (2X) points on eligible stays. This allows guests to accumulate points faster, which can then be redeemed for free nights, experiences, or other rewards.

  • Seasonal Sales: Keep an eye out for Hilton's large-scale seasonal sales (e.g., The Hilton Sale), which can offer significant percentage discounts (up to 20% or more) on stays in various destinations, including Greensboro. These sales often have specific booking and stay periods.

  • Breakfast Included Packages: While breakfast is typically available for a fee at J Butlers Bar and Grill, certain promotions or specific rate packages might include complimentary breakfast for registered guests, adding convenience and value.

  • AAA/CAA Member Discounts: Members of AAA or CAA are generally eligible for discounted rates, often saving up to 10% off room rates.

  • Military & Government Rates: Special discounted rates are available for active and retired military personnel, veterans, and government employees, a valuable option for official travel or leisure.

  • Senior Rates: Guests aged 65 and older can often benefit from discounted rates, making travel more affordable for seniors.

  • "Experience the Stay" Packages: Occasionally, specific packages might be offered that include on-property credits for dining or other services, along with perks like premium Wi-Fi or early check-in, enhancing the overall experience.

For the most current and specific promotions applicable to your desired travel dates at the DoubleTree by Hilton Hotel Greensboro, it is highly recommended to visit the official Hilton website (Hilton.com) and search for the Greensboro property, or to contact the hotel directly using the provided phone number. This will ensure you are aware of all available offers that could enhance your stay.

For your convenience and to assist with any inquiries or booking needs, here is the direct contact information for the DoubleTree by Hilton Hotel Greensboro:

  • Address: 3030 W Gate City Blvd, Greensboro, NC 27403, USA

  • Phone: (336) 292-4004

  • Mobile Phone: +1 336-292-4004

Whether you need to confirm room availability, inquire about specific amenities (such as pool status or restaurant hours), or want to explore current promotions, the hotel staff will be ready to provide assistance. Calling directly is often the most efficient way to get precise and real-time information for your planned visit, especially if you have particular needs or questions about your stay.

The DoubleTree by Hilton Hotel Greensboro is a highly suitable choice for North Carolina locals for several compelling reasons, offering convenience, comfort, and a strategic base for various local needs and activities. Its blend of brand reliability and prime location makes it a valuable asset for residents across the state.

Firstly, for residents in and around the Piedmont Triad area who are planning to attend events at the Greensboro Coliseum Complex, this hotel offers unparalleled convenience. Being just "one mile west of the Greensboro Coliseum," it eliminates the hassle of long commutes or searching for parking after a concert, sporting event, or convention. This proximity allows locals to fully enjoy their experience without worrying about late-night travel, making it perfect for a stress-free night out or a multi-day event.

Secondly, for North Carolinians needing a comfortable and familiar place for family or friends visiting from out of town, the DoubleTree by Hilton provides an excellent option. Guests can experience the comfort of a reputable brand, enjoy the convenience of being near local attractions, and benefit from amenities like an indoor pool and on-site dining. This allows locals to host their guests without the strain of accommodating them at home, ensuring everyone has a pleasant and private stay.

Furthermore, for locals planning a "staycation" or a weekend getaway within Greensboro, the hotel's central location near the Four Seasons Town Centre means immediate access to shopping, dining, and entertainment. You can enjoy a change of scenery, explore local businesses, or simply relax in a comfortable setting, all within a short drive from your home. The included free parking adds to the ease of such a local escape.

Finally, for North Carolina business professionals frequently traveling to Greensboro for meetings, conferences, or corporate events, the DoubleTree by Hilton Hotel Greensboro provides a reliable and well-equipped base. Its close proximity to major businesses and the convention center, combined with amenities like a business center and meeting spaces, ensures a productive and convenient trip. The dependable service and comfortable rooms allow for focused work and restful nights.

In conclusion, the DoubleTree by Hilton Hotel Greensboro stands as a solid option for North Carolina locals. Its strategic location, comfortable and updated accommodations, range of amenities (including on-site dining and an indoor pool), and the consistent reliability of the Hilton brand, all supported by friendly staff, make it a practical and welcoming choice for everything from attending local events to hosting loved ones or simply enjoying a convenient local getaway here in Greensboro, North Carolina.

DoubleTree by Hilton Hotel Greensboro Photos

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DoubleTree by Hilton Hotel Greensboro Location & Map

3030 W Gate City Blvd, Greensboro, NC 27403, USA

Reviews

Rooms were beautiful. Customer service was polite and courteous. However, room service was horrible, housekeeping was invisible, food and food service were terrible. The pool was closed the entire time and the exercise room was mediocre. Room service was pretty much nonexistent. Upon check in, there was only a half used roll of toilet paper. The following afternoon we made the reception aware and were given one roll after a 45 minute wait. Housekeeping never made their rounds and we were there for 2 nights and a day.

Jan 17, 2025 · Rasheedah Boyd

The hotel was nice, and the room was updated nicely. The bathroom was updated too, but the counter was dusty, and I could tell that it hadn't been wiped down. The bathroom floor/tiles also need to be deep cleaned. Also, the breakfast needs a big improvement because it wasn't good. The service was great. Stayed on the 12th floor and could still hear the traffic. Lastly, my credit card was charged twice, and I don't understand why!

Feb 19, 2025 · S. Hammond

They pay the Housekeeping staff $12. At the DoubleTree. I know for a fact room's aren't getting cleaned throughly. Housekeeping and Kitchen staff are under paid, and talked down to. By HR, and management. I don't how many times this hotel switch owners. But it has went down, and with the current management in Food or Housekeeping it's not going to get better. You can't expect a great team, when you pay below poverty and you are a Hilton branch. You all been warned. Go to Holiday Inn express! That's up the street. It's worth the money you spend. Employees are pleasant, and it's probably because they get paid more. I don't expect the Double tree to last long under this owner or current management.

Feb 26, 2025 · Kimberly Capers

Very nice staff. Room was comfortable and we enjoyed staying there. We had trouble with the thermostat and maintenance came twice rapidly and did get it fixed. The location was perfect for us

Jan 28, 2025 · David Cloninger

This was my second time staying there. The bed was HORRIBLE. I got 2 hours of sleep because the mattress was so bad. I weigh less than 200lbs and it was sunken in and had no support. It needed to be replaced. This was so different than my first stay there.

Mar 16, 2025 · fa b (Peechezzsc1980)

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