DoubleTree by Hilton Hotel Winston Salem - University ico

DoubleTree by Hilton Hotel Winston Salem - University

Hotels Near Of MeNorth CarolinaForsyth CountyWinston-SalemUniversity Parkway

5790 University Pkwy, Winston-Salem, NC 27105, USA

4.0

We had some minor issues with the room but the staff worked to move us to another room. The breakfast was fantastic, and John made our trip memorable, he provided the best service possible. We will be back just because of John, his personality and top notch service is incredible, thank you John for everything you did to make our stay a great experience.

Richard Gill
  • Overview
  • (336) 767-9595
  • www.hilton.com

DoubleTree by Hilton Hotel Winston Salem - University Introduce

Hello, North Carolina locals! Are you planning a visit to Winston-Salem, whether it’s for a university event, a business trip, or simply to explore the vibrant culture of this Piedmont Triad city? Finding the right accommodation can make all the difference to your experience. In this article, we’ll provide you with a factual and informative overview of the DoubleTree by Hilton Hotel Winston Salem - University, helping you decide if it’s the right choice for your next stay in the area.

As North Carolinians, we understand the importance of a comfortable stay, reliable service, and a convenient location, especially when traveling within our own state. The DoubleTree by Hilton brand is globally recognized for its commitment to guest comfort, often symbolized by its signature warm chocolate chip cookie upon arrival. This particular property in Winston-Salem aims to offer a welcoming environment for both leisure and business travelers, with amenities designed to enhance your stay.

We will delve into the specifics of its location, the services you can typically expect from a DoubleTree property, and some of its key features. It is important to note that while hotels strive for consistent quality, individual guest experiences can vary. We will present available public feedback to offer a comprehensive picture. Our goal is to equip you with the necessary information to make an informed decision for your upcoming trip to Winston-Salem. Let’s explore what the DoubleTree by Hilton Hotel Winston Salem - University has to offer.

Location and Accessibility

The DoubleTree by Hilton Hotel Winston Salem - University is conveniently located at 5790 University Pkwy, Winston-Salem, NC 27105, USA. This strategic address places it with excellent accessibility for various purposes, particularly for those visiting Wake Forest University, which is often a key draw to this part of Winston-Salem. The "University" in its name directly indicates its proximity and focus on catering to the university community, including prospective students, visiting parents, faculty, and attendees of campus events.

For North Carolina residents traveling from different regions of the state, Winston-Salem is a major hub in the Piedmont Triad. From cities like Charlotte or Raleigh, the drive is typically straightforward, primarily using major interstates and highways that lead directly into the Winston-Salem area. The hotel's location on University Parkway ensures easy navigation and direct access to major thoroughfares, simplifying travel to and from the property. This arterial road connects well to other parts of the city and surrounding areas.

Beyond its direct link to the university, the hotel's location offers practical access to other local attractions and essential services. Guests are often within a short drive of shopping centers, various dining options, and business districts within Winston-Salem. Attractions such as the Reynolda House Museum of American Art, Old Salem Museums & Gardens, and the downtown arts district are generally accessible, allowing guests to explore the rich cultural and historical offerings of the city. The convenience of its location provides a practical base for both business travelers and those visiting for leisure, minimizing travel time within the city.

Services Offered

  • Signature Warm Chocolate Chip Cookie: Guests are typically greeted with DoubleTree's famous warm chocolate chip cookie upon check-in.

  • On-Site Dining: The hotel usually features an on-site restaurant and/or lounge for breakfast, dinner, and drinks. (Note: Specific meal offerings like "fantastic breakfast" can vary but are often a highlight).

  • Free Wi-Fi: High-speed internet access is generally available throughout the hotel, including in guest rooms and public areas.

  • Fitness Center: A well-equipped fitness center is typically available for guests to maintain their workout routines.

  • Indoor Pool: Many DoubleTree properties, including this one, feature an indoor swimming pool, providing a year-round option for relaxation and recreation.

  • Business Center: A business center with computers, printing, and fax services is usually available for guests needing to work.

  • Meeting and Event Space: The hotel is likely equipped with flexible meeting rooms and event spaces suitable for conferences, banquets, and social gatherings.

  • Pet-Friendly Accommodation: DoubleTree properties often allow pets, though policies (e.g., specific fees, size restrictions) should be confirmed directly with the hotel. (A review mentions a "pet fee for a pet friendly hotel for a Yorkie," confirming it is pet-friendly).

  • Room Service: In-room dining options are typically available during restaurant hours.

  • Concierge Services: Assistance with local information, transportation, and reservations may be offered.

  • Free Parking: On-site self-parking is usually provided for guests.

  • Accessibility Features: The hotel should offer accessible rooms and public areas for guests with disabilities.

  • Daily Housekeeping: Regular cleaning and linen changes are part of the service. (However, one review notes issues with cleanliness, suggesting variability in execution).

Features / Highlights

  • Proximity to Wake Forest University: This is a key highlight, as the hotel's name directly reflects its focus. It's an excellent choice for visitors attending university events, graduations, campus tours, or sporting events.

  • Signature DoubleTree Welcome: Guests often appreciate the warm chocolate chip cookie upon arrival, a small but memorable touch that contributes to a welcoming atmosphere.

  • On-Site Dining Convenience: Having a restaurant and/or lounge within the hotel provides convenience for meals and drinks, particularly after a long day of travel or activities. One review specifically mentioned "fantastic breakfast," highlighting a potential strength in their food service.

  • Indoor Pool and Fitness Center: These amenities offer opportunities for recreation and maintaining wellness, regardless of the weather, appealing to both leisure and business travelers.

  • Pet-Friendly Policy: The ability to bring pets is a significant advantage for many North Carolinians, although it's important to confirm any associated fees and policies.

  • Conference and Event Facilities: With potential meeting spaces, the hotel can accommodate business gatherings, conferences, and social events, adding versatility to its offerings.

  • Hilton Brand Standards: As a DoubleTree by Hilton property, it generally adheres to a certain level of service and quality expected from a major hotel brand, which can provide a sense of reliability for travelers familiar with Hilton properties.

  • Exceptional Staff (Individual Instances): One review specifically praises "John" for "top-notch service" and making the stay memorable, indicating that the hotel does have staff members who go above and beyond to deliver excellent guest experiences. This highlights the potential for personalized and positive interactions.

Promotions or Special Offers

For North Carolina locals considering a stay at the DoubleTree by Hilton Hotel Winston Salem - University, it's always advisable to explore current promotions and special offers to maximize value. As a Hilton property, this hotel frequently participates in various global and regional promotions.

The most reliable place to find the latest deals is the official Hilton website, or by directly contacting the hotel at (336) 767-9595 or +1 336-767-9595. Common types of promotions you might encounter include:

  • Hilton Honors Member Rates: Members of the Hilton Honors loyalty program often receive exclusive discounted rates. It's free to join, and members also earn points on stays, which can be redeemed for free nights. Look for bonus point promotions that accelerate earnings.

  • Advance Purchase/Early Booker Discounts: Booking your stay well in advance can often unlock lower rates.

  • Package Deals: The hotel may offer packages that include breakfast, parking, or local attraction tickets bundled with the room rate.

  • Seasonal Promotions: Look for special offers tied to holidays, local events (like Wake Forest University calendars), or specific travel seasons.

  • Government/Military Rates: Discounted rates are typically available for eligible government employees and military personnel.

  • AAA/AARP Discounts: Members of AAA or AARP can usually access special rates.

  • Extended Stay Offers: For longer visits, inquire about potential reduced rates for multi-night stays.

Always review the terms and conditions of any promotion, including blackout dates, cancellation policies, and eligibility requirements. Contacting the hotel directly can also provide insights into specific deals tailored to your needs or dates.

Contact Information

For reservations, inquiries, or to get more information about the DoubleTree by Hilton Hotel Winston Salem - University, please use the following contact details:

  • Address: 5790 University Pkwy, Winston-Salem, NC 27105, USA

  • Phone: (336) 767-9595

  • Mobile Phone: +1 336-767-9595

We recommend contacting the hotel directly for the most current information regarding room availability, specific amenities, or to address any concerns you may have, particularly in light of varied customer feedback.

Conclusion: Why this place is suitable for locals

For North Carolina locals, the DoubleTree by Hilton Hotel Winston Salem - University offers a blend of convenience and amenities that can make it a suitable choice for various visits to Winston-Salem. Its primary appeal for locals often lies in its strategic location, especially if your purpose for visiting involves Wake Forest University. Attending a graduation, a sporting event, or visiting a student becomes significantly easier with accommodations so close to campus.

The brand recognition of Hilton generally provides a level of expected comfort and service, which many North Carolinians appreciate. Amenities like an indoor pool and fitness center add value, offering options for recreation regardless of the weather. For those traveling with pets, the pet-friendly policy is a distinct advantage, removing a common barrier for many families. While recent reviews highlight inconsistent service experiences and maintenance issues, the presence of dedicated staff members who provide "top-notch service" (as noted by one guest) suggests the potential for a positive stay. For locals seeking a recognized brand, a pet-friendly option, and particularly for those visiting the university, the DoubleTree by Hilton Hotel Winston Salem - University remains a practical and accessible choice in our state's vibrant Triad region. It offers a convenient base from which to explore all that Winston-Salem has to offer, from its academic institutions to its cultural attractions.

DoubleTree by Hilton Hotel Winston Salem - University Photos

DoubleTree by Hilton Hotel Winston Salem - University 4
DoubleTree by Hilton Hotel Winston Salem - University 4
DoubleTree by Hilton Hotel Winston Salem - University 4
DoubleTree by Hilton Hotel Winston Salem - University 4
DoubleTree by Hilton Hotel Winston Salem - University 4
DoubleTree by Hilton Hotel Winston Salem - University 4
DoubleTree by Hilton Hotel Winston Salem - University 4
DoubleTree by Hilton Hotel Winston Salem - University 4
DoubleTree by Hilton Hotel Winston Salem - University 4
DoubleTree by Hilton Hotel Winston Salem - University 4

DoubleTree by Hilton Hotel Winston Salem - University Location & Map

5790 University Pkwy, Winston-Salem, NC 27105, USA

Reviews

We had some minor issues with the room but the staff worked to move us to another room. The breakfast was fantastic, and John made our trip memorable, he provided the best service possible. We will be back just because of John, his personality and top notch service is incredible, thank you John for everything you did to make our stay a great experience.

May 11, 2025 · Richard Gill

This hotel was very TERRIBLE. We booked 4 rooms to go celebrate a college graduation. We arrived late night as we drove from out of state. We stayed one night paying $430 for each room upon check-in attended the graduation ceremony the next morning. Upon returning we was advised that we needed to pay an additional $430 because our payment was unsuccessful. When clearly I can see the 1st charge pending in my account. The manager (Adele) then proceeds to tell us on day 2 that we also need to pay a pet fee for a pet friendly hotel for a Yorkie under 8lbs. (Fine no problem) Adele then proceeds to lock the room with our belongings and the dog in the room and tells us that we cannot have access to our room without payment. She then calls the police who came over viewed my pending bank statement and agreed that I had been charged. It’s midnight we have had a super long day and I have never been so rudely treated by a Hilton property. I have invested in vacation packages with Hilton but if they employ people like Adele I don’t ever care to do business with them EVER AGAIN. NOT to mention my shower curtain had shaving gel with hair in it, dirty towels in it. The front desk person did handle this issue but Adele said she wasn’t compensating me ANYTHING. I am a person that travels for work weekly, travel internationally frequently, and I am just baffled at the treatment I have received from this property. DO NOT STAY HERE……

May 10, 2025 · TUNESIA SMALLEY

John Lewis attended my colleges and me during our stay this week. He is extremely friendly, went out of his way, not only to provide amazing customer service, but knowing our names, where we were from and never failed to make us all fell welcome. Outstanding employee that deserves recognition from not only his customers, but his management. I can’t wait to return!

Jun 06, 2025 · Katrina Bird

The hotel is 'OK'. Nothing too bad that I wouldn't stay again. BUT, housekeeping can do better! Stayed for a week on business trip and I don't expect my room to be cleaned everyday, but the two days that I did not put out the 'do not disturb'. The room was not vacuumed, I didn't get any extra coffee cups or sugar and The trash was not taken out the first opportunity. AND I really don't like the fact that I have to walk through the hotel with my food to the lobby just to warm it up in THE ONLY MICROWAVE! 🤮. unsanitary in my opinion. Now, with that being said, the rooms are roomy. Plenty of space to play on my virtual headset 😁, to go through my yoga routine and the beds are comfy....probably too comfy cause I couldn't sleep, lol. And it's in a good location, close to plenty of restaurants to choose from and a Walmart within a 5 min drive. One last note, I like taking the stairs, but their stairs do not open to the lobby, only to the first floor then you must go outside to walk around to the lobby 😕 or then take the elevator to the lobby from the first floor.

Feb 28, 2025 · Shelden

I came here on business and they put me up in this hotel. Everything was nice at first. The front desk was nice she offered me a warm cookie. It was good. When I got to the room it was ok, but there was a stain on the floor not sure what it was. The best part was the bed. The bed was amazing and comfortable and I slept well. The only reason I gave them one star was because when I woke up and was getting ready to leave I saw a ROACH. I tried to kill it but it ran under the door into the hallway. I was very upset because I don’t want to take roaches home with me. The roach was pregnant as well. I told the front desk and the lady was like oh yeah and that was it. No sorry or I will tell my manager or anything. So let this review be a warning to you and just be careful if you stay here.

Jan 18, 2025 · Tekenia G

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