Embassy Suites by Hilton Syracuse Destiny USA ico

Embassy Suites by Hilton Syracuse Destiny USA

Hotels Near Of MeNew YorkOnondaga CountySyracuseLakefrontHiawatha Boulevard West

311 Hiawatha Blvd W, Syracuse, NY 13204, USA

4.0

Front desk was friendly at check in, rooms were nice, spacious, and clean. Food during evening reception was really good and varied from savory to sweet. There was an issue with our stay and when I brought it up to the morning manager at check out I had my parking fee waived which I greatly appreciated! Good service overall and great location by the mall!

Melissa Ryan
  • Overview
  • (315) 303-1650
  • www.hilton.com

Embassy Suites by Hilton Syracuse Destiny USA Introduce

When local users consult platforms like "Hotels Near Of Me" to find premium accommodations in the Syracuse, New York area, the Embassy Suites by Hilton Syracuse Destiny USA stands out as a highly desirable and exceptionally convenient choice. Situated at 311 Hiawatha Blvd W, Syracuse, NY 13204, this hotel is a premier all-suite property from the renowned Hilton brand, offering a comprehensive and comfortable experience, particularly for those looking to maximize their time at the adjacent Destiny USA shopping and entertainment complex.

The environment of the Embassy Suites by Hilton Syracuse Destiny USA is designed to be vibrant, spacious, and welcoming, embodying the signature style of the Embassy Suites brand. These hotels are often characterized by a large, open-air atrium lobby, frequently featuring natural light, lush greenery, and comfortable seating areas, creating an impressive and inviting first impression. The overall cleanliness of the hotel is generally praised, with guests noting that the "hotel was clean upon entering." This commitment to cleanliness extends to the guest rooms, which are consistently described as "nice, spacious, and clean," with a focus on updated interiors. The direct access to Destiny USA via a connecting walkway is a major environmental highlight, providing unparalleled convenience for shoppers and entertainment seekers. While some past reviews have noted isolated issues with room cleanliness, the overwhelming sentiment points to a well-maintained property. The hotel's design and amenities are geared towards offering a relaxing and sophisticated atmosphere that complements its prime location, making it an attractive option for those seeking a quality stay via "Hotels Near Of Me."

The services at Embassy Suites by Hilton Syracuse Destiny USA are a significant value proposition for guests. A standout feature, characteristic of the Embassy Suites brand, is the complimentary made-to-order breakfast served daily. Guests consistently rave about this breakfast, describing it as "really good and varied from savory to sweet," and praising the "super friendly and welcoming" attendants. This hot breakfast often includes an omelet station, allowing for a personalized start to the day. Another highly appreciated service is the complimentary Evening Reception, which typically offers alcoholic beverages and light snacks, providing a relaxed setting for guests to unwind. Free high-speed Wi-Fi is available throughout the hotel, ensuring guests can stay connected for leisure or business. The hotel provides a 24-hour front desk, with staff noted for being "friendly at check-in" and generally offering "good service overall." Despite an isolated negative experience with a front desk agent and manager follow-up in one review, other guests commend staff for being "pleasant" and helpful, even accommodating requests like waiving parking fees for issues during a stay. For business travelers, there's a 24-hour business center, meeting rooms, and conference space, including a large ballroom, making it suitable for events and corporate gatherings. The hotel also offers an airport shuttle service, though details on its exact availability and range should be confirmed directly with the hotel. Dry cleaning/laundry services and luggage storage further enhance convenience for guests.

The features of the Embassy Suites by Hilton Syracuse Destiny USA are designed to maximize comfort and functionality for guests. As an all-suite hotel, it offers 209 spacious two-room suites, each providing a separate living area with a sofa bed and a private bedroom. This layout is particularly beneficial for families, extended stays, or those seeking more space than a standard hotel room. Rooms are equipped with modern amenities including 49-inch plasma TVs with premium channels, a microwave, a mini-refrigerator, and a coffee/tea maker. The beds are described as "comfortable for sure," with blackout drapes/curtains ensuring a restful sleep. Private bathrooms feature shower/tub combinations, free toiletries, and hair dryers. The hotel also boasts an indoor heated swimming pool, offering a relaxing amenity regardless of the weather. For fitness enthusiasts, there's a well-equipped 24-hour fitness center. Importantly, the hotel offers self-parking on site, though a surcharge of $15 per night applies, including in/out privileges. This provides a convenient parking solution, especially given the hotel's location at a major retail complex. Pet-friendly rooms are available (for dogs and cats, with a limit of 2 pets and a surcharge), accommodating travelers with furry companions. Accessibility features are also present, including wheelchair-accessible parking and rooms, and amenities for hearing-impaired guests.

Regarding promotional information, Embassy Suites by Hilton Syracuse Destiny USA, as part of the Hilton family, participates in the Hilton Honors loyalty program. This allows guests to earn and redeem points for stays, access exclusive member discounts, and enjoy benefits like free Wi-Fi. Travelers searching for "Hotels Near Of Me" can often find various promotions directly through the Hilton website or major online travel agencies. These may include seasonal sales, advanced booking discounts, or packages tied to local attractions. Given its prime location next to Destiny USA, the hotel frequently offers packages that include shopping incentives, dining credits, or deals related to the complex's entertainment options. Corporate rates and group booking discounts are also available for businesses and organizations. The inherent value of the complimentary made-to-order breakfast and the Evening Reception acts as a significant promotional draw, differentiating the hotel from many competitors. It is always recommended to check the official Hilton website or call the hotel directly at (315) 303-1650 for the most current promotional offers and special packages, which can significantly enhance the value of a stay.

The location of Embassy Suites by Hilton Syracuse Destiny USA at 311 Hiawatha Blvd W, Syracuse, NY 13204, is undeniably one of its strongest assets. Its direct, connected access to Destiny USA, one of the largest shopping, dining, and entertainment complexes in the United States, makes it an unparalleled choice for visitors whose primary purpose is to explore the mall. Beyond Destiny USA, the hotel offers convenient access to downtown Syracuse, which is just minutes away (approximately 3.2 km or 2 miles). Key attractions such as the Erie Canal Museum and the Museum of Science and Technology are also nearby. Syracuse Hancock International Airport (SYR) is approximately 6.9 km (6 miles) away, and the hotel provides a shuttle service within a five-mile radius, potentially including airport transfers, though this should be confirmed. Syracuse University and the JMA Wireless Dome are also within a short driving distance (around 4.7 km or 3.1 miles), making it convenient for those visiting the university or attending events. Its strategic position makes Embassy Suites by Hilton Syracuse Destiny USA a top recommendation for anyone searching "Hotels Near Of Me" and prioritizing a modern, comfortable stay with immediate access to a major entertainment hub in Syracuse.

Embassy Suites by Hilton Syracuse Destiny USA Photos

Embassy Suites by Hilton Syracuse Destiny USA 5
Embassy Suites by Hilton Syracuse Destiny USA 5
Embassy Suites by Hilton Syracuse Destiny USA 5
Embassy Suites by Hilton Syracuse Destiny USA 5
Embassy Suites by Hilton Syracuse Destiny USA 5
Embassy Suites by Hilton Syracuse Destiny USA 5
Embassy Suites by Hilton Syracuse Destiny USA 5
Embassy Suites by Hilton Syracuse Destiny USA 5
Embassy Suites by Hilton Syracuse Destiny USA 5
Embassy Suites by Hilton Syracuse Destiny USA 5

Embassy Suites by Hilton Syracuse Destiny USA Location

Embassy Suites by Hilton Syracuse Destiny USA

311 Hiawatha Blvd W, Syracuse, NY 13204, USA

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Reviews

Front desk was friendly at check in, rooms were nice, spacious, and clean. Food during evening reception was really good and varied from savory to sweet. There was an issue with our stay and when I brought it up to the morning manager at check out I had my parking fee waived which I greatly appreciated! Good service overall and great location by the mall!

May 19, 2025 · Melissa Ryan

This was one of the most disappointing hotel stays I’ve had in a long time. When I checked into my first room, I was shocked by how dirty it was. It was obvious that no one had properly cleaned or inspected it before giving it to a guest. I’ve worked in hotels and management companies, and I would never let someone stay in a room in that condition. When I went to the front desk to bring it up, the agent basically shrugged it off and told me there was “nothing he could do”—which was clearly a lie since I was later moved to another room. That move, by the way, was an inconvenience and a downgrade since the new room was actually smaller. And even then, it still wasn’t completely clean. There was something nasty on the headboard (which I ended up cleaning myself), and the chairs were filthy. Clearly, housekeeping and inspections are not a priority here. To make things worse, the Front Office Manager, Fernando, who specifically asked me to email him my concerns, never even bothered to follow up. That tells me all I need to know about how much guest feedback actually matters at this hotel. The only saving grace was the breakfast. The attendants were super friendly and welcoming, and the food was actually really good. If the front desk team had half the care and professionalism that the breakfast staff showed, this stay would have been a completely different experience. Bottom line—if you’re looking for a hotel that values cleanliness and good service, this isn’t it. I wouldn’t stay here again.

Apr 01, 2025 · Brittany Robinson

This hotel was great! Complimentary happy hour drinks and breakfast included. Huge, spacious rooms, very clean, had a fridge and microwave. Kids loved the pool. It's across from the Destiny USA mall (which has gone downhill and I do not recommend). Would definitely stay here again.

Mar 12, 2025 · Sharon S

TLDR: I won't stay here again due to several issues. Let me start by saying both me and my wife have worked in the hotel industry and we stayed here as a change of pace from the chain we typically stay with. NEVER AGAIN!!! Upon arriving we inspected our first foom as we usually do for bugs and cleanliness and it was disgusting. There were stains on almost every surface with some showing actual clumps of stuff as if it wasn't even cleaned. There were also signs of bedbugs. I know from working in the industry that they are unavoidable. If a hotel ever tells you they have never had them run. They are lying. When I brought it to the front desk attention our room was moved and the second room was cleaner but not by much. The bed, couch, floor, and floor had several stains throughout. The bed even had someone else's hair still in it under the blanket and sheets. I asked for new sheets and made the bed myself. The plumbing was backed up in the sink as well as the toilet. I was told maintenance would address it and if they did it never functioned properly. We asked the front desk (Jared) for foam pillows due to my child being allergic to down and was told there were none to be had. After speaking to housekeeping directly it was discovered they had plenty but the front desk staff never even inquired and I'm assuming it was due to a language barrier. This conclusion is being drawn from seeing the front desk interact with the house keeping staff using Google translate. This was supposed to be a trip to celebrate my son's Tenth birthday and I feel his celebration was dampened due to the hotel experience. His only high light of the hotel was the breakfast buffet, (MO the omelet guy) was really good he said. We were willing to pay the premium because we thought we were getting a premium experience and me and my family feel like what we got was a subpar hotel stay. Overpriced and under cleaned.

Apr 26, 2025 · Lyndon Durgan

Breakfast was plentiful and delicious LOVED THEIR ROOM SERVICE, DELIVERY was prompt for meals. Happy Hour was great for non-drinkers also Didn’t use pool but it was inviting Parking was ample, no fee Close to mall, MAJOR CONSTRUCTION going on, made things confusing, using a lot of side streets Had an incident with an employee, follow-up by department head and manager were exceptional !

May 03, 2025 · Dee Reynolds

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