Hampton Inn Cedar Rapids South

For residents of Iowa, the Hampton Inn brand has long been associated with reliability and a certain standard of quality. The Hampton Inn Cedar Rapids South, located right here in Cedar Rapids, is a property that, from a distance, seems to offer that same promise. However, a deeper look at recent guest experiences reveals a hotel that has been struggling to live up to the expectations that the brand has set. This article is written from your perspective as a local user, providing a direct and factual account of what recent guests have encountered. We will cover the hotel's location, its advertised amenities, and a stark look at the real-world issues that have been reported, all to help you make a truly informed decision for your next stay.

The Hampton Inn Cedar Rapids South is a hotel that appears to be in a state of transition, with guests noting that "updates were going on." However, this has not translated into a better experience for all. Reviews consistently highlight a significant disconnect between guest expectations and the hotel's reality. The most critical feedback centers on a range of maintenance and operational issues. From a non-functional refrigerator and a television with no working channels to a slow-draining bathtub, guests have reported a multitude of problems. Furthermore, the hotel’s response to these issues has been a major point of contention. As one guest noted, after reporting a problem, they were told a manager would fix it in the morning, but "it never got fixed." This apparent lack of follow-through and what some perceive as a general indifference to guest concerns has led to a reputation for poor service. One guest even stated they would "avoid this place until new management steps in and shows they care about their guests," which is a powerful indictment for a brand known for its hospitality.

The hotel is located at 3265 6th St SW, Cedar Rapids, IA 52404, USA. Its location is perhaps its strongest and most consistent selling point. Situated with easy access to I-380, the hotel provides a convenient base for exploring Cedar Rapids and the surrounding area. For a local resident, this location is great for a variety of purposes. It is within a short walking distance to a number of restaurants, as one guest mentioned, which is a major convenience for those who prefer to leave their car behind for a meal. The hotel is also near major local attractions such as Hawkeye Downs Speedway & Expo, Hawkeye Downs Fairgrounds, and the Cedar Rapids Kernels Baseball Stadium. This makes it a strategic choice for anyone attending local events or business meetings in the area. The location is also favorable for those needing access to the airport or other business parks in the area. The ease of access to major roads and nearby amenities is a key reason why some guests give the hotel a second chance, even after a disappointing first stay.

The Hampton Inn brand typically offers a solid list of services, but at this specific location, the reliability of these services has been called into question by guest reviews.

• Complimentary Breakfast: The hotel provides a complimentary hot breakfast buffet, which is a hallmark of the Hampton Inn brand. This is a popular feature that saves guests time and money.
• Indoor Pool: An indoor pool is available, offering a recreational option for guests of all ages, regardless of the weather.
• Fitness Center: A gym is provided for guests to use.
• In-Room Amenities: The hotel advertises amenities such as free high-speed internet, a television, a refrigerator, and a coffee maker in each room. However, multiple guests have reported issues with these amenities, including non-functional TVs and refrigerators.
• Wi-Fi and Streaming: While the hotel offers free Wi-Fi, a guest was told to use "streaming services" because the TV channels didn't work. The TV, however, lacked built-in apps, making this a frustrating and unhelpful solution.
• Pet-Friendly: The hotel allows pets, which is a great service for those traveling with their four-legged family members. Fees may apply.
• 24-Hour Front Desk: The front desk is staffed around the clock to assist with check-in, check-out, and guest concerns. However, reviews suggest that their ability to resolve issues may be limited.
• On-site Laundry: The hotel has laundry facilities available for guest use.

The hotel has a number of features and highlights that are consistently mentioned in reviews, though often in a negative context.

• Maintenance and Upkeep Issues: The most prominent negative feature is the property's state of disrepair. From a broken refrigerator and a missing temperature control knob to a non-draining tub, guests have found numerous maintenance problems. These issues, combined with the perception that the hotel is "outdated," paint a picture of a property in need of a significant overhaul.
• Poor Customer Service: A key highlight, in a negative sense, is the quality of customer service. Guests have reported front desk staff being unhelpful, providing inadequate solutions, and failing to follow through on promises to fix problems. This is a significant deviation from what is expected of the Hampton Inn brand.
• Inaccurate Information: A major frustration for guests is the disconnect between what the hotel advertises and what it delivers. The TV channels, for example, were non-functional, and guests were offered a solution (streaming) that was not technically feasible with the provided equipment.
• Questionable Parking Lot Condition: A reviewer noted the presence of "cars in parking lot with flat tires" that looked like people were "living in them." This raises concerns about the overall safety and security of the property's environment.
• High Price for Value: Guests have expressed that the price, especially during peak times, is "definitely not worth the money" given the number of issues they encountered. One guest noted a significant price jump for the same room a week later without any improvement in service.
• Convenient Location: The one consistent positive feature is the hotel's location. Its proximity to restaurants and major roads is a benefit that keeps some guests returning, despite the other issues.

For those who need to contact the Hampton Inn Cedar Rapids South for reservations or inquiries, here is the official contact information. Given the feedback on service and amenities, it is strongly recommended to call ahead to confirm any specific needs or concerns before booking.

• Address: 3265 6th St SW, Cedar Rapids, IA 52404, USA
• Phone: (319) 362-8144

For a local in Iowa, the Hampton Inn Cedar Rapids South presents a complex choice. Its suitability is limited and depends heavily on your priorities and tolerance for potential issues. On the one hand, the location is a definite plus. If you're attending a specific event in the southwest Cedar Rapids area, such as a fair at Hawkeye Downs, or if you need a hotel within walking distance of restaurants for a quick business trip, the location is ideal. The free breakfast and on-site pool are also standard perks that might be appealing. However, the consistent and serious negative reviews are a major deterrent. The documented issues with broken amenities, a lack of follow-up on maintenance requests, and what appears to be a general decline in guest care suggest that this hotel may not live up to the Hampton Inn reputation. For a local planning a staycation or booking a room for important guests, the risk of a "top five worst hotel stays" experience, as one reviewer put it, is likely not worth the convenience. It's a hotel that, based on current reviews, is best avoided until a clear change in management and a significant renovation effort is confirmed.