Hotels Near Of MeMassachusettsWorcester CountySturbridgeMain Street
328 Main St, Sturbridge, MA 01566, USA
We are very sad and frustrated, as we chose that hotel twice, within a year, for the same reason, and both times our visit was a disappointment. The pool was unavailable for use. The first time was for construction, and the last time was because they had to perform a chemical treatment (on a Sunday when Sunday was a family day). Why don't they do that treatment on a Monday or a day with less traffic? Even on Saturday, when I checked in, I asked about the pool, and they never mentioned that it would be closed on Sunday. On the contrary, they told me I could use it. This tells me that not even the employees know or understand what's happening at the hotel. Whatever the reason, the hotel is obligated to communicate the availability of the pool ahead of time so guests don't travel there and get the unpleasant surprise of not being able to use it. After being unable to use the pool without any advance notice, we decided to rest in our room with our two-year-old daughter, who kept asking for the pool, and occasionally, the fire alarm went on. We had to evacuate the building before realizing the alarm had been triggered by a hotel employee who didn't know how to use the toaster. She giggled, claiming she didn't know how to use it. To top it off, she refused to leave the building because it was cold. However, all the hotel guests had to go regardless of the inclement weather. I find it irresponsible and rude on the part of the team of ladies who caused this situation. None of them wanted to leave the hotel and were dying of laughter. This situation is disrespectful to us. Finally, there's never anyone available at the front desk. There's always someone behind a door, hiding or waiting to see through a camera so they can come out and ask what's needed. It is impersonal and unprofessional for a hotel to work behind a door instead of the front desk, as it should be. I'll probably have to return next year, but I'll think carefully before booking a room at this hotel.
For those searching the "Hotels Near Of Me" platform in Central Massachusetts, the Hampton Inn Sturbridge, located at 328 Main St, Sturbridge, MA 01566, USA, presents itself as a popular and well-regarded option. This hotel, part of the Hilton family of brands, is known for its consistent quality, complimentary amenities, and strategic location, making it suitable for a variety of travelers, from families exploring local attractions to individuals on business.
The environment of the Hampton Inn Sturbridge is designed to be welcoming and comfortable. It is a modern, low-rise property, typically three floors with 84 guest rooms, built in 2000 and last renovated in 2005. The interior spaces, including the lobby and common areas, are well-maintained and aim to provide a pleasant atmosphere. Guests often praise the cleanliness and spaciousness of the rooms. The hotel's location just off I-84 and close to other major routes like I-90 (Mass Pike), Route 20, and Route 131, makes it easily accessible for travelers. It is situated in a tourist-friendly area, offering a quiet retreat while being just minutes away from local dining options and key attractions. The hotel emphasizes a smoke-free policy in its rooms, contributing to a healthier environment for guests.
The services at Hampton Inn Sturbridge are comprehensive, focusing on guest convenience and satisfaction. A significant highlight is the complimentary daily hot breakfast, which typically includes a variety of options like fresh-baked waffles, oatmeal with toppings, and other hot and cold items. For guests on the go, "On the Run" breakfast bags are usually available on weekdays. Complimentary wired and wireless internet access is provided in all rooms and public areas, ensuring guests can stay connected. The hotel offers a 24-hour front desk with staff who are often described as friendly and helpful, as noted by reviewers praising individuals like Shelina. Complimentary self-parking is available on-site. Guests have access to an indoor heated pool and a hot tub, which are popular recreational features, though it's important to note that occasional closures for maintenance or chemical treatment can occur, as highlighted in customer feedback, and it's advisable to verify availability directly with the hotel if the pool is a crucial amenity for your stay. A fitness center with cardio equipment and free weights is also on-site for those wishing to maintain their workout routine. For business needs, the hotel provides a business center, meeting rooms (with a capacity of up to 30 people and 700 sq ft of space), and services like faxing and printing. Other conveniences include luggage storage, dry cleaning/laundry services, an ATM, and complimentary newspapers in the lobby. The hotel is also pet-friendly, allowing pets (dogs or cats) for an additional non-refundable fee ($75 for 1-4 nights, $125 for 5+ nights, with a maximum of two pets).
The features of the guest rooms at Hampton Inn Sturbridge prioritize comfort and functionality. Each of the 84 air-conditioned guestrooms includes a range of amenities. Standard features typically comprise a clean and comfortable king or queen-sized bed with plush bedding, a flat-screen LCD TV with cable channels (including HBO), a mini-refrigerator, and a microwave – amenities highly valued by guests for convenience. A coffee/tea maker is also provided in each room. Bathrooms are well-appointed with a hairdryer, and many feature good water pressure in the shower, as noted by a reviewer. Rooms also come with an iron/ironing board and an in-room safe. For families, connecting rooms are available upon request, and complimentary cribs/infant beds can be provided. Some King rooms may even feature a whirlpool or jetted tub for added relaxation. The hotel also offers accessible rooms for guests with disabilities, including options with roll-in showers.
Promotional information for Hampton Inn Sturbridge is often tied to the broader Hilton Honors loyalty program, which offers significant benefits. Guests are encouraged to join Hilton Honors to access:
Beyond the loyalty program, common promotions for Hampton Inn properties and this specific location may include:
To obtain the most current and accurate promotional offers, it is best to visit the official Hilton website for Hampton Inn Sturbridge or contact the hotel directly at (508) 347-6466 or +1 508-347-6466. Guests should also confirm check-in (3:00 PM) and check-out (12:00 PM) times and inquire about any specific policies relevant to their stay. While past customer feedback mentions occasional issues with communication regarding pool closures or front desk availability, the overall consensus points to a hotel that consistently delivers on its brand promise of a comfortable stay with valuable amenities, making it a reliable choice when searching "Hotels Near Of Me" in the Sturbridge area.
328 Main St, Sturbridge, MA 01566, USA
Get directionsWe are very sad and frustrated, as we chose that hotel twice, within a year, for the same reason, and both times our visit was a disappointment. The pool was unavailable for use. The first time was for construction, and the last time was because they had to perform a chemical treatment (on a Sunday when Sunday was a family day). Why don't they do that treatment on a Monday or a day with less traffic? Even on Saturday, when I checked in, I asked about the pool, and they never mentioned that it would be closed on Sunday. On the contrary, they told me I could use it. This tells me that not even the employees know or understand what's happening at the hotel. Whatever the reason, the hotel is obligated to communicate the availability of the pool ahead of time so guests don't travel there and get the unpleasant surprise of not being able to use it. After being unable to use the pool without any advance notice, we decided to rest in our room with our two-year-old daughter, who kept asking for the pool, and occasionally, the fire alarm went on. We had to evacuate the building before realizing the alarm had been triggered by a hotel employee who didn't know how to use the toaster. She giggled, claiming she didn't know how to use it. To top it off, she refused to leave the building because it was cold. However, all the hotel guests had to go regardless of the inclement weather. I find it irresponsible and rude on the part of the team of ladies who caused this situation. None of them wanted to leave the hotel and were dying of laughter. This situation is disrespectful to us. Finally, there's never anyone available at the front desk. There's always someone behind a door, hiding or waiting to see through a camera so they can come out and ask what's needed. It is impersonal and unprofessional for a hotel to work behind a door instead of the front desk, as it should be. I'll probably have to return next year, but I'll think carefully before booking a room at this hotel.
Apr 01, 2025 · Juan VargasGreat location; 15to20 minutes from pretty much anything interesting. Good breakfast, nice waffles, toppings. Etc. Even juices. Room was good. King size bed. Sheets were kinda cheap. Pull out bed in the sofa. Shower was good, GREAT water pressure. Meh towels. Pool was snazzy, a little cool. Service was very good. Very responsive. Gave us snacks. Lorna Doons; nice Favorite hotel in Sturbridge
May 18, 2025 · christopher hastingsEnd of April..,We were celebrating our 40th wedding anniversary and we stayed here for 3 nights while visiting Sturbridge. We let them know ahead of time by email it was our 40th. PROs… comfy bed… nice tv.. shower head was delightful… breakfast was good…hot tub was good. Reception desk and breakfast lady very friendly. CONS….the humidifier in the bathroom that would not turn off making a noise all night… the creaky old elevator whos ding ding ding when it arrived to the floor being heard in our room the whole time….the bathtub that had rust all over where water comes out and drain(had been looking forward to a nice relaxing bath).. the conditioner top broken….. the pool being so cold it was unusable and finally the kicker… our room was across from emergency police and sirens scared us to death several times during the nights of our stay. Highly Disappointed
May 06, 2025 · Lisa StoryThe elevator felt shaky and would take forever to close. The pool is supposed to be heated, and it was cold. The hot tub is supposed to be hot, and it is warm when the jets go on it is cold water coming into the pool. And then the room I was in, the bathtub had a hole and rust in the tub.
Mar 30, 2025 · montana hegedusichJust stayed at the hotel this past week end. Picked it because it had an indoor pool and hot tub. Checking in the was a sign saying the pool was under renovation. Asked the person at the desk about it, they said it was being renovated for this past year. The room they have their breakfasts had windows where you could see the pool. Could not see any signs of renovations. Very disappointing. Also no cleaning of the room from one day to the other.
Jan 27, 2025 · Scott Kozaczka
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