Hilton Garden Inn Albany Medical Center ico

Hilton Garden Inn Albany Medical Center

Hotels Near Of MeNew YorkAlbany CountyAlbanyNew Scotland Avenue

62 New Scotland Ave, Albany, NY 12208, USA

4.0

★★★☆☆ We stayed at the Hilton Garden Inn Albany Medical Center the week of March 20th, checking out that Sunday. While the location is convenient—especially if you’re visiting a loved one at the hospital—the service from the front desk was shockingly poor. From the moment we arrived, the front desk staff was rude and unwelcoming. We were hoping it was just a bad shift, but even after the staff change the following day, the attitude remained the same. We did nothing to warrant such treatment and were truly disappointed. On a positive note, security was excellent—very professional and respectful throughout our stay. Overall, I’m giving 3 stars because the hotel itself was decent and the proximity to the medical center is helpful, but I cannot recommend this hotel based on the front desk service. If you’re staying to be close to a loved one, I understand the choice—but if you have other options, I would encourage you to explore them.

Christian Largaespada
  • Overview
  • (518) 396-3500
  • www.hilton.com

Hilton Garden Inn Albany Medical Center Introduce

For those in Albany, New York, searching for "Hotels Near Of Me," the Hilton Garden Inn Albany Medical Center presents itself as a notable option, particularly given its strategic location. Situated at 62 New Scotland Ave, Albany, NY 12208, USA, this hotel is designed to cater to a range of travelers, from those visiting loved ones at the nearby Albany Medical Center to business professionals and leisure guests exploring the capital region.

When considering any establishment under the "Hotels Near Of Me" category, the environment plays a crucial role. The Hilton Garden Inn brand is generally known for providing a comfortable and contemporary atmosphere. Guests can typically expect well-maintained common areas, including a lobby that offers a welcoming space for relaxation or casual meetings. The overall design often aims for a clean, modern aesthetic, with attention to lighting and comfortable furnishings. While specific details about the hotel's interior design are not provided in the reviews, the brand standard suggests a professional and appealing environment. Given its proximity to a medical center, the hotel's environment likely prioritizes a sense of calm and accessibility, potentially featuring quiet zones or comfortable waiting areas.

In terms of services, the Hilton Garden Inn Albany Medical Center, like other hotels in the "Hotels Near Of Me" network, aims to provide a comprehensive experience. Guests can typically anticipate services such as complimentary Wi-Fi, which is essential for both business and leisure travelers. Many Hilton Garden Inn properties offer on-site dining options, often including a breakfast service (sometimes complimentary, sometimes for a fee) and an evening restaurant or lounge for dinner and drinks. A 24-hour business center is a common amenity, providing access to computers and printing facilities. Fitness centers are also standard, allowing guests to maintain their workout routines while traveling. Room service, often limited to specific hours, might also be available. The hotel’s phone number, (518) 396-3500 or +1 518-396-3500, indicates a direct line for inquiries and reservations, suggesting a focus on direct customer interaction.

The features of the Hilton Garden Inn Albany Medical Center are likely aligned with the brand's commitment to guest comfort and convenience. Rooms are typically equipped with essential amenities such as comfortable beds, flat-screen TVs, work desks with ergonomic chairs, mini-refrigerators, and coffee makers. The focus on providing a comfortable stay for guests is usually paramount. For travelers seeking "Hotels Near Of Me" with specific needs, such as accessibility, Hilton Garden Inn properties generally offer accessible rooms and facilities. The hotel's primary distinguishing feature, as highlighted by customer reviews, is its extremely convenient location relative to Albany Medical Center. This makes it an ideal choice for families and individuals who need to be close to the hospital for appointments, visits, or extended stays. This proximity is a significant selling point, making it a top consideration for anyone whose search is driven by the need for lodging near the medical facility.

Promotional information, while not directly provided in the given text, can often be found through various channels. Hotels in the "Hotels Near Of Me" category frequently offer promotions such as discounted rates for extended stays, packages that include breakfast or parking, or special rates for medical personnel or patients' families. Loyalty programs, such as Hilton Honors, are also a major draw, allowing guests to earn points for future stays and enjoy benefits like expedited check-in or late check-out. It would be advisable for potential guests to check the official Hilton Garden Inn website or contact the hotel directly to inquire about any current promotions or discounts that might be available, especially for those related to medical visits or extended stays.

It is important to provide an objective introduction, and this includes acknowledging customer feedback. The reviews provided offer mixed perspectives. While the location of the Hilton Garden Inn Albany Medical Center is consistently praised for its convenience, especially for those connected to the Albany Medical Center, there are significant concerns raised regarding front desk service. One reviewer highlighted "shockingly poor" and "rude and unwelcoming" front desk staff, citing repeated negative experiences even after staff changes. Another review described a "terrible experience" with a "rude and unprofessional" front desk interaction, including issues with confirmed bookings and attempts to charge extra. These aspects are crucial for potential guests to consider when evaluating "Hotels Near Of Me." However, it's also noted that security was described as "excellent—very professional and respectful," which is a positive aspect contributing to guest safety and comfort. The hotel itself was generally considered "decent," suggesting the physical accommodations meet a reasonable standard. The reviews clearly indicate that while the location is a strong advantage, the quality of front-line customer service, specifically from the front desk, has been a significant point of dissatisfaction for some guests. This indicates a potential area for improvement within the hotel's operations.

In conclusion, the Hilton Garden Inn Albany Medical Center, as a participant in the "Hotels Near Of Me" category, offers a highly convenient location for individuals requiring proximity to Albany Medical Center. Its environment is likely consistent with the modern and comfortable standards of the Hilton Garden Inn brand, and it provides a range of services and features expected of a mid-range hotel. However, based on customer reviews, prospective guests should be aware of reported inconsistencies in front desk service, balancing this against the undeniable benefit of its location and the positive feedback regarding security and the overall decency of the hotel's physical aspects. For those whose primary need is to be adjacent to the medical center, it remains a viable option, but exploring all available choices is always recommended.

Hilton Garden Inn Albany Medical Center Photos

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Hilton Garden Inn Albany Medical Center 4
Hilton Garden Inn Albany Medical Center 4
Hilton Garden Inn Albany Medical Center 4
Hilton Garden Inn Albany Medical Center 4
Hilton Garden Inn Albany Medical Center 4
Hilton Garden Inn Albany Medical Center 4
Hilton Garden Inn Albany Medical Center 4
Hilton Garden Inn Albany Medical Center 4
Hilton Garden Inn Albany Medical Center 4

Hilton Garden Inn Albany Medical Center Location

Hilton Garden Inn Albany Medical Center

62 New Scotland Ave, Albany, NY 12208, USA

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Reviews

★★★☆☆ We stayed at the Hilton Garden Inn Albany Medical Center the week of March 20th, checking out that Sunday. While the location is convenient—especially if you’re visiting a loved one at the hospital—the service from the front desk was shockingly poor. From the moment we arrived, the front desk staff was rude and unwelcoming. We were hoping it was just a bad shift, but even after the staff change the following day, the attitude remained the same. We did nothing to warrant such treatment and were truly disappointed. On a positive note, security was excellent—very professional and respectful throughout our stay. Overall, I’m giving 3 stars because the hotel itself was decent and the proximity to the medical center is helpful, but I cannot recommend this hotel based on the front desk service. If you’re staying to be close to a loved one, I understand the choice—but if you have other options, I would encourage you to explore them.

Apr 07, 2025 · Christian Largaespada

Terrible Experience – Avoid This Hotel This place is a disgrace to the Hilton name. We arrived at 1 AM with our 1-year-old and were loudly told to leave, despite having a confirmed booking. They didn’t have the room we reserved and tried to charge extra for something else. Dee was rude and unprofessional. This is clearly not the job she should work. Never again.

May 16, 2025 · H K

Our room was not clean. There was hair on the bathroom floor, the bed was poorly made, the sink light didn't work, there were smears on the bathroom mirror and a sticky substance on the table. We were moved to another room that had urine and hair at the base of the toilet and a broken toilet seat. The hotel staff was very friendly and understanding and helped us to get a refund.

Mar 25, 2025 · Bethy the VT Hiker

I am writing to express my heartfelt gratitude for the excellent service my family and I received during our recent stay at your hotel. We were staying under difficult circumstances, as a family member was hospitalized, and every member of your staff went above and beyond to make our stay as comfortable and stress-free as possible. Their kindness, professionalism, and attention to detail truly made a challenging time easier for us. I would like to give a special shoutout to Luca (apologies if I’ve misspelled the name) at the front desk. Luca was outstanding—compassionate, attentive, and always ready to assist with a smile. Their efforts did not go unnoticed and made a lasting impression on us. Please extend my sincere thanks to Luca and your entire team for creating such a welcoming and supportive environment. It’s clear that your staff genuinely cares about their guests, and that makes all the difference. Thank you again for your exceptional hospitality. I will not hesitate to recommend your hotel to others and look forward to staying with you again under happier circumstances in the future.

Jan 06, 2025 · Katie Centolella

We have stayed two times in the last four months. We had a family member quite ill at Albany Med. It was so convince, clean and accommodating. We had to keep adding days to our stay because our family member was not ready to go home. They were so helpful and nice about it. Having a family member in the hospital is stressful enough so it just made things so much easier for us. We really appreciate it.we were able to shower, eat something and rest away from the hospital so that we could reenergize for the ill patient. The recovery room grill was a plus also. You don't even have to go out side . There is a bridge connecting the two places. Thank you.

Dec 05, 2024 · Carol Montroy

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