Hilton Garden Inn Anderson

For those seeking accommodation in Anderson, South Carolina, the Hilton Garden Inn Anderson offers a comprehensive range of services and facilities within the "Hotels Near Of Me" category. Located at 115 Destination Blvd, Anderson, SC 29621, USA, this hotel aims to provide a comfortable and convenient stay for both business and leisure travelers. Its proximity to Lake Hartwell, Anderson University, Tri-County Technical College, and Clemson University (about 15 minutes away) makes it a strategic choice for various purposes.

The environment at Hilton Garden Inn Anderson generally presents as a modern and well-appointed hotel. The lobby features a welcoming fireplace, contributing to a cozy atmosphere. The hotel is 100% non-smoking, ensuring a fresh environment for all guests. It includes multiple buildings/towers and was built in 2005, indicating a relatively contemporary structure. While guest reviews highlight both positive and negative aspects, the overall impression is that of a standard Hilton Garden Inn property, striving for guest comfort.

The hotel offers a wide array of services and features to enhance the guest experience:

• Dining: The on-site restaurant, The Garden Grille & Bar, serves a cooked-to-order breakfast (for a surcharge) and dinner. Breakfast hours are typically 5:30 AM - 9:30 AM on weekdays and 7:00 AM - 10:00 AM on weekends. Dinner and bar hours are Monday - Thursday from 5:00 PM - 9:00 PM, with the restaurant closed on weekends for dinner. The menu includes burgers, salads, sandwiches, and more. Room service is also available during limited hours (5:00 PM - 9:00 PM). One review praised the breakfast as "great," with particular appreciation for the restaurant staff.
• Pool: The hotel features an indoor heated saline pool, providing a year-round option for relaxation and exercise. There is also an outdoor patio with furniture, suggesting a pleasant area for unwinding.
• Fitness Center: A 24-hour fitness center is available, allowing guests to maintain their workout routines. It is wheelchair-accessible.
• Business Amenities: A 24-hour business center with internet access and meeting rooms are available. The hotel also offers flexible meeting and event spaces with full-service catering, suitable for conferences, weddings, or family reunions.
• Connectivity: Complimentary WiFi is available in all rooms and public areas, with high-speed wired internet also provided.
• Guest Rooms: The 124 rooms include queen-size beds, sofa beds, and separate bedrooms in suites. Each room is climate-controlled with air conditioning and central heating, and features a desk, telephone, flat-screen TV with cable/satellite channels and pay movies, refrigerator, microwave, and coffee/tea maker. Bathrooms are equipped with a shower and bathtub, hairdryer, and complimentary cosmetic products. Connecting/adjoining rooms are available upon request. Ironing sets, in-room safes, and blackout drapes are also provided.
• Parking: Free self-parking is available on-site, including wheelchair-accessible parking. EV charging stations are also available.
• Pet-Friendly: The Hilton Garden Inn Anderson welcomes two pets (dogs or cats) up to 75 lbs. A non-refundable fee applies ($75 for 1-4 nights, $125 for 5+ nights).
• Other Services: The hotel offers a 24-hour front desk, baggage storage, front-desk safe, ATM, drink vending machine, laundry facilities (coin-operated laundry also available), and laundry service. A convenience store/grocery store in the lobby provides snacks and essentials.
• Accessibility: The hotel provides numerous accessibility features, including braille/raised signage, elevators, wheelchair-accessible paths of travel, parking, public washrooms, fitness and business centers, and wheelchair-friendly rooms with accessible bathrooms.

Customer service at the Hilton Garden Inn Anderson receives significantly varied feedback. One review describes "worst service I have ever experienced at a Hilton," citing a broken AC in the room, unavailability of other rooms, and a refusal for a refund by the front desk staff (Lee) before a manager was finally contacted. This highlights a critical issue with problem-solving and guest services in some instances.

However, another, much more detailed review offers a stark contrast, praising the hotel's "great customer service" and an "atmosphere of friendliness and positivity." This guest, displaced by a hurricane for five months, emphasized how the staff "treated us like family" and "did everything they could do to make our stay pleasant." Specific individuals were singled out for their exceptional service: Nikki and Mildred in the restaurant for their smiling greetings and special attention to a 90-year-old mother and 3-year-old grandson, and the General Manager Susan and Lisa for their "wonderful attitude towards their customers and such a positivity about them." This review strongly recommends the hotel, expressing a wish to have stayed there for the entire five months, implying a genuine connection formed with the staff.

This dichotomy suggests that while the hotel may face operational challenges at times, particularly regarding responsiveness to immediate issues or staff training inconsistencies, it also possesses a core team that delivers outstanding, empathetic, and personalized service, which can profoundly impact a guest's experience, especially during difficult times. The excellent food in the restaurant is also noted as a bonus by this positive reviewer.

Promotional information for the Hilton Garden Inn Anderson would likely highlight its convenient location near key attractions and universities, its extensive amenities including an indoor pool, fitness center, and on-site dining, and its commitment to guest comfort through well-equipped rooms. While acknowledging the potential for occasional service inconsistencies, the hotel would strongly emphasize the positive aspects of its staff, particularly those known for their exceptional friendliness and willingness to go "above and beyond" to make guests feel at home, especially during longer stays. The pet-friendly policy and business facilities would also be key selling points. For inquiries or reservations, the Hilton Garden Inn Anderson can be reached at (864) 964-0100 or +1 864-964-0100.