Hilton Garden Inn Atlanta - Buckhead

Hotels Near Of Me Georgia Fulton County Atlanta Buckhead Peachtree Road Northeast

3342 Peachtree Rd NE, Atlanta, GA 30326, USA

3.0

The employees are very sweet and accommodating. The room was dated. The mattress had a spill on the side of it. There was a water stain on the wall in my room. The "view" of the loading bay with trashcans isn't impressive, especially when the trash is being thrown out/ stuff unloaded at all hours of the night.

Irene Silas

Overview

(404) 231-1234
www.hilton.com

Hilton Garden Inn Atlanta - Buckhead Introduce

As part of the "Hotels Near Of Me" platform, the Hilton Garden Inn Atlanta - Buckhead stands as a prominent choice for travelers seeking comfortable and convenient accommodation in Atlanta's upscale Buckhead district. Located at 3342 Peachtree Rd NE, Atlanta, GA 30326, USA, this hotel offers a blend of accessibility and a quiet oasis within a bustling urban environment. You can reach them at (404) 231-1234 or +1 404-231-1234.

Environment and Location:

The Hilton Garden Inn Atlanta - Buckhead is strategically situated in the heart of the fashionable Buckhead District, renowned for its prestigious office complexes, diverse restaurants, theaters, and some of the finest shopping in the Southeast. Its location on Peachtree Road, nestled within the beautiful park setting of the Tower Place Complex, provides a tranquil retreat from the city's energy. This positioning is particularly beneficial for those seeking a peaceful night's rest while remaining in close proximity to major attractions and business hubs. The hotel is within walking distance to the Buckhead MARTA Station (approximately 220 meters or 1.5 blocks away), offering easy access to downtown, Midtown, and Hartsfield-Jackson International Airport (about 30 minutes away by car or via MARTA). Nearby attractions include Lenox Square (a 12-minute walk), LEGOLAND® Discovery Center (a 14-minute walk), Phipps Plaza (a 15-minute walk), Buckhead Theatre (a 2-minute drive), and the Atlanta History Center (a 3-minute drive). For sports enthusiasts, the hotel is approximately 6 miles from both Battery Park (home to the Atlanta Braves) and Mercedes-Benz Stadium (home to the Atlanta Falcons and Atlanta United). The hotel also offers a complimentary shuttle service within a 3-mile radius, enhancing local accessibility.

Services and Amenities:

The Hilton Garden Inn Atlanta - Buckhead aims to provide a comprehensive array of services and amenities to ensure a comfortable stay.

Guest Rooms: The hotel features 230 guest rooms, including options like King Rooms, Queen Rooms, Corner Rooms, and various accessible configurations. Many rooms are approximately 28-33 sq m (301-355 sq ft) and come equipped with complimentary WiFi (though some sources indicate a surcharge of about $9.95 per day), a microwave, a mini-refrigerator, and a coffeemaker. Some rooms also offer a balcony/terrace. While some past reviews mention rooms being "dated" or having minor issues like water stains on walls or spills on mattresses, the hotel has undergone renovations (the last major one being in 2019, with the original building dating back to 1977), with rooms generally described as well-maintained and clean, featuring premium bedding and laptop-friendly workspaces. Connecting/adjoining rooms are available upon request and subject to availability.
Dining: The hotel boasts an on-site restaurant, Savannah Restaurant, offering American Southern Cuisine for breakfast, lunch, and dinner. Guests can enjoy a buffet breakfast, which is available for a fee (approximately $17.95 per person) and is served each morning between 7:00 AM and 10:00 AM. Room service is also available during limited hours. There is a bar/lounge (Slightly South) for evening relaxation and a 24-hour Pavilion Pantry for quick snacks and essentials.
Fitness and Recreation: For guests looking to maintain their fitness routine, the hotel provides a 24-hour fitness center. While some reviews mention issues with gym facilities, the hotel also provides access to a 10,000 square-foot state-of-the-art fitness facility and health club located adjacent to the hotel. Additionally, there is an indoor pool and an outdoor pool for relaxation and exercise. The hotel also features a firepit for unwinding.
Business Services: Business travelers will find a 24-hour business center and comprehensive meeting facilities. The hotel offers approximately 6,907 to 7,323 sq. ft. of flexible function space across 8 to 11 meeting rooms, capable of hosting events for 10 to 300 people (up to 500 for receptions in the Peachtree Ballroom, which is 3,666 sq. ft.). Amenities include AV equipment, high-speed internet, and onsite AV staff. The hotel also offers services like copying, faxing, and personal computers.
Parking: The hotel offers valet parking for a fee of $45.00 per night, which includes in/out privileges. Self-parking is not available. EV charging is available nearby, approximately 1 mile away. It's worth noting that some past customer feedback has highlighted concerns regarding parking lot security, with reports of vehicle vandalism, and also complaints about valet service wait times and charges.
Pet-Friendly: The Hilton Garden Inn Atlanta - Buckhead is a pet-friendly hotel, allowing up to two pets (dogs or cats only) with a maximum weight of 80 to 100 lbs per pet. A non-refundable fee applies: $75 per stay, or some sources indicate $50 for 1-4 night stays and $75 for 5+ night stays, plus a $150 deposit in some cases. Pets cannot be left unattended in the room. Service animals are exempt from fees. There are convenient pet relief areas nearby.
Accessibility: The hotel is wheelchair accessible and offers features like assistive listening devices, Braille/raised signage, handrails in stairways, and visual alarms in hallways. Accessible rooms are available with features like roll-in showers or bathtubs, and the property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Other Conveniences: Additional amenities include free WiFi in common areas (with a potential charge for in-room WiFi), a 24-hour front desk with express check-in/check-out, daily housekeeping, laundry facilities (self-service and dry cleaning), luggage storage, safety deposit boxes at the front desk, a convenience store/Pavilion Pantry, and free newspapers in the lobby. Multilingual staff are also available.

Features and Distinguishing Aspects:

A notable feature of this Hilton Garden Inn is its unique position as a "boutique type full-service hotel" within Buckhead. This is intended to foster an intimate, personable, and friendly environment. Many staff members reportedly have long tenures (up to 15 years), contributing to a sense of familiarity and attentive service where guests' names might be remembered. The layout of the hotel is designed for easy accessibility to its guestrooms and function spaces. Despite some negative recent feedback, many reviews praise the staff for their friendliness and helpfulness. The hotel's location within the Tower Place complex provides a quiet oasis while being steps away from Atlanta's dining and retail hubs. The property holds certifications for hygiene and cleanliness.

Promotional Information:

While specific, real-time promotional offers can vary, Hilton Garden Inn properties often participate in Hilton Honors member benefits, which typically include discounted rates, points towards free nights, digital check-in, and the ability to choose your room. Guests should check the official Hilton website or contact the hotel directly for current promotions. The hotel has offered "Wedding Venue Promotions" (e.g., $109.00), "2025 Pick a Perk Promotion" (e.g., $109.00), and "Complete Meeting Packages" (e.g., $245.00 - $299.00) in the past, often with multiple dates available. These promotions often feature inclusions for events. The lowest room prices have been observed during low seasons, typically June and November, with prices varying significantly by day of the week, often being cheapest on Sundays or Wednesdays.

Customer Feedback and Considerations:

Based on recent customer reviews, while the hotel's location (often scored highly at 8.7/10 by guests) and overall appearance (described as "beautiful and the rooms well maintained") are frequently praised, there are recurring concerns regarding customer service at the front desk. Specific instances describe unfriendly and dismissive interactions during check-in, lack of clear information regarding fees, and a general lack of welcome, particularly for Hilton Honors members expecting a higher caliber of service. This inconsistency in staff behavior is noted as not matching the Hilton brand's expected caliber. Additionally, some guests have reported significant disturbances on their floors during the night, including noise from repairs on the roof, loud parties, and incidents requiring police intervention (with a noise level rating as low as 3.0/10 by some aggregated review sites). While the hotel aims for a quiet atmosphere, external factors or other guests can impact this. Room conditions, while generally well-maintained, have received occasional comments about being "dated" or having minor cleanliness issues like spills or stains on mattresses and walls. The "view" from some rooms, specifically facing loading bays with trashcans, has also been noted as unimpressive, especially due to noise from trash disposal and stuff unloading at late hours. Parking costs are frequently cited as high, at $45 per night for valet-only service. These points suggest that while the physical property has its strengths, consistency in staff behavior and guest experience, particularly concerning front desk service and noise management, could be areas for improvement for future guests. Despite these issues, many guests still find the location great, beds comfortable, and the overall experience satisfactory, highlighting a mix of positive and negative aspects that prospective guests should consider.

Hilton Garden Inn Atlanta - Buckhead Photos

Hilton Garden Inn Atlanta - Buckhead Location

Hilton Garden Inn Atlanta - Buckhead

3342 Peachtree Rd NE, Atlanta, GA 30326, USA

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Reviews

May 13, 2025 · Irene Silas

The worst front desk customer service at checkin. I walked up and was not greeted. The front desk associate just stared at me. So, I spoke and greeted the from desk associate and asked her how she was doing; to which she simply replied, “fine.” I’m being told her name was Shamia ( Saturday 3/1 at approx 4pm). I asked about the break down of the fees as she was not clear as she simply told me to swipe my card for an amount that didn’t correlate with what I reserved. She kept repeating the same amount, but not giving me a breakdown and the reason for the amount and was not very clear. She began rolling her eyes and being rude and dismissive. So I swiped my card and she gave me a key. She gave me a paper ad said sign her. I signed and stood there. She looked at me and rudely said, “you’re done.” She never told me where to go to the elevator, anything about the services/ amenities or how to access the parking or my room, she simply said you’re done. As a Hilton Honors member, I asked for a complimentary water to which she sighed and grudgingly handed me the water. I asked about where to access the elevator to get to my room. She just pointed. I asked a parking and another customer overhearing the conversation had to give me the details of parking. This is not the caliber of service that I am accustomed to at Hilton. I came to this hotel as a staycation for relaxation and ended up stressed. There was so much happening on my floor the entire night. Someone got into a fight around 1:30am and the police was called. They screamed for help and stated they were in room 540 and a man with a grey hoodie was the assailant. Another party came and was disruptive and held commotion in the hallway and outside the building. I was so exhausted that I simply checked out and drove home. The hotel was beautiful and the rooms well maintained. It’s unfortunate that the staff member’s behavior doesn’t match the brand. There has to be some accountability to being the face of Hilton and at least understand that it’s important to greet the guest as they arrive.

Mar 04, 2025 · Latonya Jones

Great location super close to everything. Jay who worked valet was absolutely amazing helped with my bags and when the car came around helped put everything in and even opened the doors for us. The rooms were clean the only downside is they don’t have free self parking.

Apr 19, 2025 · Sherry Lin

An excellent experience! Last month, our company hosted a large 3 day event at the hotel. Our staff and guests all stayed on location during those days. The hotels event dept, led by Chikiera and Michelle handled every detail with professionalism and care. Their support staff, Anthony, Curtis and Willy had us taken care of at every turn. Communication between all of us was clear, concise and they anticipated the majority of our needs. Everyone from the front desk crew, to brilliant Kat who takes care of everyone at the bar. Our event went off seamlessly and we even booked again for next year. I can't say enough good things about our time there.

Feb 12, 2025 · Courtney Valvo

I stayed there in March of 2025 for a one night trip. When I walked in, I could tell that the hotel needed some immediate repairs. There was water leaking from the ceiling right in front of the elevators, fans in the corner of the reception because the air wasn't working, and the room had random things broken and dirty. I woke up the next morning and there was no hot water in the shower. I went to call the front desk, and the hotel phone did not have any numbers listed. I called through my personal cell and they indicated that there was no hot water in the building and they didn't know when it would be restored. I asked if we would receive notice of it being restored, and they said that they did not have a way to let guests know. I was in town for a large conference, as I imagine other guests were, and it was disappointing to not be able to take a shower. The employees did not seem to care about the guest experience.

Mar 31, 2025 · Julia T