Hotels Near Of MeWisconsinDane CountyMiddletonGreenway StationDeming Way
1801 Deming Way, Middleton, WI 53562, USA
I have been traveling to Madison for classes the past 9 months. This hotel was in the reservation block and I'm a Hilton member. I had poor experiences the first 3 months. The noise in the hotel was ridiculous, especially when stuck in a room with adjoining door to sports teams, not providing coffee in the lobby for months, halls smelled of pot, and the hot tub was always out of order but the tipping point was when the complimentary bottles of water in the room were obviously already opened. I stayed elsewhere for a few months and tried again, since the rate was affordable. I got in at 7, dragged all my luggage to the room only to find BLOOD ON THE SHEETS. I was initially told she'd switch me to another room but then because of my rate the computer wouldn't allow her to do that even though she initially had offered rooms on 2 different floors. I was going to just have to change the sheets myself. Tired I decided to do that but decided to check the rest of the room and found a sticky mess on the fridge and coffee bar, animal hair on the desk, crumbs and dirt on the floor, and hairs on the headboard. I tried calling back down, to no answer, and had to carry all my stuff back down. I wasted an hour only to find out that because of my rate she would not give me a clean room because they were over booked even though she had other unhooked rooms, just unwilling to give a regular price room. I offered to move back to my original room once housekeeping came in the morning, which would have been inconvenient, but that too was not an option because they had 92 check-ins the next day, Why is that my problem? Finally I told her to refund my stay. The charge hold was canceled, and I found a different hotel a few miles away through my app. By the time I got settled in I was exhausted, my back has been killing me from dealing with the luggage all that extra time. Then I find out my classmate arrived at 10pm and they'd given away her room because her rate was the discounted rate. After she had to beg the same check in person to do something, the room they finally helped her find was out of the brand and $50 more per night. This Hilton hotel does not live up to the Hilton brand and should be removed from the chain. I realize I won't be charged for the stay but I am so disappointed and frustrated with the lost time, pain and frustration and the excuses and just pure crap from the check in staff and whoever she was talking to on the phone.
When you're a Wisconsin resident, you know that sometimes you need a convenient and comfortable place to stay right in your own backyard. Whether it’s for a business trip, a family event, or a weekend escape, having a reliable hotel option in the Madison area is a significant advantage. The Hilton Garden Inn Madison West/Middleton, situated in the heart of the Greenway Station district, presents itself as a potential solution. This hotel is part of a well-known brand and offers a suite of amenities that cater to a variety of guests. This article is designed to provide a factual and detailed overview of what you can expect from this particular location, helping you decide if it's the right fit for your next stay.
The Hilton Garden Inn brand is known for providing a balance of comfort and practicality. This Middleton location aims to deliver on that promise with a range of features designed to make travel simpler. The hotel offers a selection of rooms and suites, each equipped with essentials like a microwave, mini-refrigerator, and a work desk, which are all beneficial for a comfortable stay. A key component of the hotel's offering is its on-site dining, with a restaurant and bar available for breakfast and dinner. This provides a convenient option for those who prefer to dine in after a long day. The hotel also focuses on providing recreational facilities, including a well-regarded indoor pool and hot tub, which are often a deciding factor for families and leisure travelers. However, public information, including customer reviews, suggests a mixed experience regarding hotel upkeep and customer service, which is important for prospective guests to consider.
The hotel's location is one of its most significant selling points. Situated at 1801 Deming Way, Middleton, WI 53562, it is nestled within the Greenway Station retail and dining complex. This offers guests the unique advantage of being able to walk to a variety of shops and restaurants. The hotel is conveniently located off Route 14, providing easy access to both downtown Middleton and Madison. The proximity to major businesses in the area, including Epic Systems, makes it a popular choice for corporate visitors. For leisure, the hotel is a short drive from attractions like the National Mustard Museum and Capital Brewery, as well as the University of Wisconsin-Madison campus. This combination of commercial, cultural, and recreational access makes the Hilton Garden Inn a practical hub for exploring the Madison area.
While the hotel’s location is a plus, travelers should be aware that some guests have reported it can be a little tricky to find for the first time. Once you are familiar with the area, however, the accessibility is excellent. The hotel is also well-positioned for quick trips to West Towne Mall and is approximately a 15-minute drive from the Dane County Regional Airport, making it a viable option for those flying in or out of the city. Complimentary self-parking is available on-site, which is a major benefit for anyone driving to the hotel.
Hilton Garden Inn Madison West/Middleton offers a range of services designed to make a stay more comfortable and convenient.
On-Site Restaurant and Bar: The Garden Grille & Bar serves cooked-to-order breakfast and dinner. It also features a full bar for unwinding in the evening. While the breakfast is available, it is important for guests to note that it is not complimentary and is available for a fee.
Indoor Pool and Hot Tub: A popular feature among guests, the hotel has an indoor pool and hot tub. Reviews indicate that the pool area is a significant highlight, especially for families and those looking to relax. However, some past guests have reported issues with the hot tub being out of order at times, so it may be wise to check on its status before booking if this is a key amenity for you.
Fitness Center: The hotel provides a fitness center for guests who wish to maintain their workout routine while traveling. The facility is equipped with various machines to accommodate different fitness needs.
Business and Meeting Facilities: For corporate travelers, the hotel offers a 24-hour business center with high-quality printing, as well as flexible meeting and event space that can accommodate up to 300 guests. Complimentary Wi-Fi is available throughout the hotel, though some guest reviews have mentioned issues with the connection.
Pet-Friendly Policy: The hotel is pet-friendly, allowing guests to bring their dogs and cats for a non-refundable fee. This is a valuable service for those who travel with their animal companions, although there are specific policies regarding the number of pets and the duration of stay.
The hotel has several features that are often noted by guests, both positively and negatively, which are important to understand.
Convenient Location: The hotel's position within the Greenway Station shopping and dining area is a major highlight. Guests appreciate the ability to walk to a variety of restaurants, cafes, and shops, which adds a layer of convenience to their stay. The hotel is also a convenient starting point for exploring the broader Madison and Middleton areas.
Recreational Facilities: The indoor pool is a key selling point, with many guests finding it to be a clean and enjoyable space. The availability of a hot tub is also a bonus for relaxation. It is worth noting, however, that the functionality of the hot tub has been inconsistent, according to some reports.
Mixed Guest Experiences with Service and Cleanliness: While some reviewers have praised the staff as friendly and helpful, others have shared very negative experiences regarding customer service and the cleanliness of rooms and common areas. Reports of uncleanliness, unprofessional staff interactions, and issues with room availability, even with reservations, are a point of concern for potential guests. These mixed reviews highlight the importance of setting expectations and, perhaps, checking with the hotel in advance regarding specific room details and availability.
On-Site Amenities: The inclusion of a mini-fridge and microwave in every room is a practical feature that adds to the convenience of a stay, particularly for longer trips or for families with children. The availability of a restaurant on-site is also a practical highlight, eliminating the need to leave the property for meals if a guest prefers not to.
For more information, to make a reservation, or to address any specific questions about your stay, you can contact the Hilton Garden Inn Madison West/Middleton directly.
Address: 1801 Deming Way, Middleton, WI 53562, USA
Phone: (608) 831-2220
The mobile phone number is also +1 608-831-2220.
For locals in Wisconsin, the Hilton Garden Inn Madison West/Middleton is a compelling option for a variety of reasons, especially due to its prime location. For those in the Madison area, it’s a great option for hosting out-of-town guests who want to be close to shopping and dining without being in the downtown congestion. It's also a practical choice for business travelers visiting nearby corporate offices. The hotel's family-friendly amenities, particularly the indoor pool, can make it a fun staycation destination for local families looking for a change of scenery. However, it's crucial for locals to consider the mixed reviews on service and cleanliness, which may impact the overall experience. While the brand name and amenities are appealing, it is wise for local users to do their due diligence and possibly communicate with the hotel in advance to ensure a smooth and pleasant stay. When it works well, it's a very suitable and convenient hotel for a wide range of needs.
1801 Deming Way, Middleton, WI 53562, USA
I have been traveling to Madison for classes the past 9 months. This hotel was in the reservation block and I'm a Hilton member. I had poor experiences the first 3 months. The noise in the hotel was ridiculous, especially when stuck in a room with adjoining door to sports teams, not providing coffee in the lobby for months, halls smelled of pot, and the hot tub was always out of order but the tipping point was when the complimentary bottles of water in the room were obviously already opened. I stayed elsewhere for a few months and tried again, since the rate was affordable. I got in at 7, dragged all my luggage to the room only to find BLOOD ON THE SHEETS. I was initially told she'd switch me to another room but then because of my rate the computer wouldn't allow her to do that even though she initially had offered rooms on 2 different floors. I was going to just have to change the sheets myself. Tired I decided to do that but decided to check the rest of the room and found a sticky mess on the fridge and coffee bar, animal hair on the desk, crumbs and dirt on the floor, and hairs on the headboard. I tried calling back down, to no answer, and had to carry all my stuff back down. I wasted an hour only to find out that because of my rate she would not give me a clean room because they were over booked even though she had other unhooked rooms, just unwilling to give a regular price room. I offered to move back to my original room once housekeeping came in the morning, which would have been inconvenient, but that too was not an option because they had 92 check-ins the next day, Why is that my problem? Finally I told her to refund my stay. The charge hold was canceled, and I found a different hotel a few miles away through my app. By the time I got settled in I was exhausted, my back has been killing me from dealing with the luggage all that extra time. Then I find out my classmate arrived at 10pm and they'd given away her room because her rate was the discounted rate. After she had to beg the same check in person to do something, the room they finally helped her find was out of the brand and $50 more per night. This Hilton hotel does not live up to the Hilton brand and should be removed from the chain. I realize I won't be charged for the stay but I am so disappointed and frustrated with the lost time, pain and frustration and the excuses and just pure crap from the check in staff and whoever she was talking to on the phone.
Jun 27, 2025 · Cassidy SanchezI travel a lot because of my chess tournaments, and happy to say that Hilton is the best hotel. Great price + breakfast included. This one also has a great pool and a hot tub!
Aug 01, 2025 · Соломія КучерSpent the weekend here with my grandkids. Everything was great . The check-in experience was great customer service was impeccable. The room was as described clean no complaints. The pool area was well planned something for everyone life guards on duty and attentive. Only hiccup that had absolutely nothing to do with Hilton or staff a child vomited in the pool and it closed 3 hours early. Even with the hiccup the staff was great and accommodating. I have family here in Madison and I will return on my next visit. I can’t single out one employee because all were very nice and helpful. Gold standard of care and service.
Jun 22, 2025 · jeanetta theusAbsolutely horrible! I will NEVER stay at this hotel again! Hotel itself was up to Hilton honors, but staff was the most rude and disrespectful employees I have ever come across in my hundreds of hotel stays. The room next to us was extremely loud both Friday and Saturday night. Friday the hotel employee called and eventually came up asking them to quiet down. Saturday I called and asked the front desk to come up and ask them to be quiet. They told me they were not comfortable doing so. I went over and asked the room next to us, which was all children, to be quiet when they still weren't I went to the front desk where Hanah treated extremely rude and disrespectful to the point I was being ignored, and when the room next to me called she apologized to them and gave them the room number to which I was staying in. I tried to contact the manager via phone call and email after my stay, and over a week later. Still have not heard anything back. When I placed the claim with Hilton they told me they contacted the hotel and the hotel would not refund any of my money, because Hanah claimed and ended up giving me a different room to stay in (we were in a double queen and I was given a king with a pull out - someone had to sleep on a pull out instead of a bed). Again hotel up to standards, but employee and manager interaction was by far the worst I've ever experienced.
Jun 19, 2025 · Carly AndersonSpacious hotel with plenty of rooms and well-equipped conference spaces. The fitness center is a good size, and the large pool and hot tub are perfect for relaxation. Excellent kitchen and bar, and the service is truly top-notch! PS hot tub is under construction but pool is open
Mar 20, 2025 · Miles Wimsup
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